UGG Australia

UGG Australia
Average Rating: 1.67/5.0 store rating
Customer Service 3
On-Time Delivery 3
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I ordered boots from www.australianuggboo ts.com.au. They do a wonderful job of making themselves look legitimate on their website, calling out a number of the other fake websites selling "UGG" boots ... as if they were the actual UGG company   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

TERRIBLE

by spencetron, February 7, 2012
I purchased an order and paid for the 15 dollar 2 day delivery. UMMM YA its been about 2 weeks. Emailed them and still no reply!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

TERRIBLE EXCHANGE TURN AROUND TIME !!

by lherremans, January 18, 2012
Rediculous that it would take 12 business to "PROCESS" an exchange !!

I recieved a pair of boots for Chritmas.. they were a size too small.  Sent them back promptly 2 days later.  Their return shipping didn't get the boots back to their company until the 3rd of January.  Shows in their system "Being Processed" as of the 5th of January.  I called them on the 18th of January to get a status and the only they could tell me is that they may take up to 12 business days to process the return, which wouldn't be until the 23rd of January, so there wasn't anything until that time they could do.  And that's not TO ME on the 23rd.. that just their "Processing time".  MAYBE I'll get them before spring or summer !!!  My suggestion is if you want UGGS buy them from Zappos or a retailer that can actually run exchanges in a more timely manner !!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Rubbish

by debbie44, January 18, 2011
Only buy if you are absolutely sure you want them, delivery takes about 2 weeks, I bought a pair and the boot ripped at the back next to the stitching whne I tryed them on and I can't seem to get a refund out of them , had to send photos and the customer service representative said she couldn't see anything wrong from the photos, Umm well a hole in the boots is obvious I would of thought.  Still trying

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

terrible

by michellekidd, January 11, 2011
ordered 6th december 2010 given tracking number and not recieved goods , emailed a zillion times n no reply has anyone got a telephone number for these people , i am so angry xx

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

How do i get hold of them???

by kelly09, November 1, 2010
I have ordered two pairs of uggs as I was so excited that they were on offer. After ordering I relized that alot of things have gone wrong, I dont have an account and also I have not had an email to authorise the order only an email saying money has been taken out of my bank.
I have also tryed emailing but it failed to send.
Does anyone know how to get in contact with them!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

it was a good service but no inpressed by the boots condition

by acane123, January 21, 2010
i recently order some ugg boots for my fiancee and she has had them 5 weeks now and they have already started to come apart at the souls and she has hardly worn them is there anything she can do

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
This complaint is directly regarding the UGG company- Ugg Australia. www.uggaustralia.com I made an online purchase that was completely screwed up by this company & has yet to be rectified. I was told that Ugg's warehouse was updating their system over   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Horrible.

by paco40, April 24, 2007
I purchased 2 pairs for my wife's birthday. The day before the were supposed to arrive, I called to find out what happened to them. The customer service rep was completely useless. He told me they had the order but it had not been input!!??!!

A terrible experience. I would NEVER recommend this company, even if their shoes are comfortable!!

Was an ugly morning when I didn't have a present for my wife!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellent

by cbrandall, February 1, 2006
I recently ordered a pair of shoes from Ugg Australia Online. My order was received in two days! I couldn't believe it when I opened my front door and there were my new shoes already! I will definitely order from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Ugg Australia should be more like Wuglies which has a great customer service

by madamef1, December 30, 2005
I ordered the Women's Sunburst Tall at Ugg Australia and I was very upset. I waited more than 2 weeks to receive my pair and when I got them, they had a default on the inside. I sent them back and had no news for a month. I sent them 3 emails and they finally refund me. Following some advice of a friend, I ordered some similar sheepskin boots from the Australian brand wuglies. I paid half the price and receive them 3 days later. The quality was better, but unfortunately they were a little too small for me. I sent back and a week later, I received my pair of wuglies in the right size.
I would highly recommand Wuglies and their customer service for their efficiency, while Ugg Australia was a nightmare to deal with.


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Ugg Australia has been wonderful with me. I got a pair of women's short boots there that my sister ordered for me. I wore them here and there even though it was summer and they weren't as comfortable as my last pair, didn't feel as "fluffy" or "soft"   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Website does not match the publicity.

by spookycat, November 19, 2003
I was looking for a pair of Ugg Women's Ultra in black. They were no where to be found on the Ugg website -- only taupe out of the five colors advertised, and those were in size 11. After a Google search, I found the boots offered by a MN shoe store in the size I wanted. You would think that the manufacturer would have their own product available.

I think Ugg needs to update their site and provide more details about their products, i.e.: manufacturing, wait time; etc.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
I purchased a pair of Ugg Fluff Momma boots that were advertised as 3" exposed sheepskin. When the boots arrived they were not 3" exposed sheepskin they were more like inch and a half, so I sent them back to UGG and told them my concerns. The boots   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating

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