Timberland

Timberland
Average Rating: 2.5/5.0 store rating
Customer Service 0
On-Time Delivery 0
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extremely frustrating

by athunder, November 1, 2011
I've made about 10 orders from your US online shop, and my experience has been extremely frustrating. Yesterday I spent 1 hour on the phone to make my order. In the past I had to repeat my order multiple times and contact support about 10 times in order to realize that you don't expect international credit cards. Why can't it even be mentioned on the site? And why don't Timberland allow to make orders using a US card from abroad? I've been buying from dozens of web-sites and don't have a problem like that. And I don't want to pay twice the price at my local retail store. It seems I will need to find some other brand for quality shoes.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Terrible service....

by tropical-911, December 8, 2010
Terrible service... Super slow shipping. Worst online merchant I have ever dealt with...Stay away from timberland.com. Can't answer a direct question.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

brad's Experience

by brad, December 29, 2006
Greetings. I have been purchasing shoes off of Timberland.com (from here simply "Timberland") for about five years. I should disclose that I am probably biased in favor of Timberland products. I own over a dozen pairs of Timberland shoes. In fact,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Bad news.

by dsknj, December 1, 2006
Terrible. Its been 2 weeks since I placed my order. I received a tracking number that is invalid at UPS and when I call Timberland, all they can say is sorry, it should be there by next week.

Stay far away from this companies web site store.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I don’t think Caleb is getting those blue Timberland boats we ordered, and I finally scratched the shirts off the Christmas list. Call me impatient, but I’ve waited a month to hear back from “appropriate” person. Perhaps they are   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
Nothing is more popular with my teenage brothers than Timberland brand clothing. Thankfully just last month I discovered their efficient and well stocked online site, and was able to save myself the errand of trekking quite a ways to their nearest   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating

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