TigerDirect.com

TigerDirect.com
 
Average Rating: 4.26/5.0 store rating
Customer Service 3
On-Time Delivery 4
See all TigerDirect.com listings

Read 1,606 reviews

Showing 1 - 40 of 1,606

Sort by:
Items per page
 
I've been on an intermittent boycott of TigerDirect.com since the early 2000s. Here's the thing: Their competitors continually set benchmarks for site functionality, customer service, and proactive order tracking updates.TD has consistently been   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
   OK, here is my experience with TigerDirect. I recently purchased a refurbished 19"AOC HDTV/DVD/Monitor. This is my third purchase from TigerDirect, the other two being a new 24" AOC HDTV/Monitor and a new Western Digital hard drive. I bought   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible experience! Will never do business with them again!

by scottphillips, February 5, 2014
These idiots sent me an ASUS notebook that would not hold a charge.  After jumping through countless hoops, they sent me another one that would not hold a charge.

The entire process was like trying to do business in a third-world country. Nobody had any information. I was constantly disconnected. When they did come up with information, it was wrong.

And their so-called customer service people would be better suited for repossessing cars.  Completely unpleasant and inept. 

Once I returned that one, I received notification that a refund had been provided.  When I checked, I had received no refund.  It seems they saw fit to offer me store credit - as if I would ever do business with these idiots again. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Shady tactics. Do not trust them.

by zchara, January 31, 2014
Very shady company that uses bait and switch tactics to attract customers. Placed an order for a blu-ray player that included a mail in rebate. Was informed after they shipped it out that they would not be honoring the rebate. They informed me that I have to refuse the shipment if I didn't want the item anymore. Big waste of time. Stay far away from this company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
Horrible experience! I purchased a small laptop, on 1/17/14, using my paypal account and everything seemed good. When I checked the status of the order 2 days later it said it was on backorder. Called Tiger Direct and the rep told me it was no   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible, Buyer Beware

by skinnersarah, December 19, 2013
What a horrible company.  I ordered Mario Super Sluggers for Wii 9 days ago, and was told I would receive the game early this week (this game is sold out in all stores and most online shops).  When I didn't receive the game, I tried to track the order using their link.  I kept getting the message that my email was invalid.  This is obviously not the case since they sent me my order confirmation though email and I now get daily ads from them.  After waiting on hold for 20 min to speak to a customer service rep, I was told the item is out of stock, and they don't expect to get more.  I was told there was a glitch in their system and I wasn't notified.  This game is at the top of my 6 year old's Santa list.  It is Dec. 19.  Thank goodness for Amazon, who for a much heftier cost will have this game to me by Dec. 23.  Will never use this company again.  Buyer beware.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible Experience

by rleckard, December 15, 2013
Terribly deceptive online ordering process. Instead of only taking orders for what they have in stock they process as many orders as they can for profit. My wife ordered a Microsoft surface Rt bundle at a good price of $199.00. Soon after ordering she   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

DON'T BOTHER BUYING IF ON REBATE

by jennyg4709, December 10, 2013
I bought what I thought was a great deatl on a portable hard drive / virus protection software.  Unfortunatley after following all the rebate instructions to the letter my claim was denied.  Now I am stuck with an overpriced portable HD and virus protection sofware that is a joke.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
No way im gonna buy stuff from this company. My friend asked me to buy some stuff for computer. Place an order was easy but returning.... i don't remember how many times i had to call and talked with customer service. We bought motherboards and 2 graphic   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Excellent experience

by beeker59, December 2, 2013
I have purchased a number of items from Tiger Direct.  All merchandise was shipped in a timely fashion, and arrived in excellent/new condition.  The prices are always competitive, and shipping is reasonable.  I would recommend this online store as a safe bet for anyone shopping for computer parts and electronics.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

HORRIBLE Service BAD business practices

by akoutdoors1, March 18, 2013
HORRIBLE customer service!!! I ordered an item for my wife's birthday. It didn't arrive. So I check my email again... maybe I missed something. Nothing. I use the order number to check their site. It says my order was canceled. No notification, nothing. They just canceled the order. No reason was even given.
I call customer service. After 27 minutes on hold I get a guy who tells me "we just didn't have many of those." I ask why I wasn't informed days ago. "There may be a problem," he says.
After being on hold for another 15 minutes a "product specialist" says, "there's basically nothing we can do at this point." He offers to waive standard shipping charges, but says it won't arrive for days anyway.
By the numbers:
1 canceled order for a product they didn't stock
45 minutes on the phone
2 unhelpful customer service reps
0 times I'll ever shop at Tiger Direct again, ever.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
After much research on laptops and customer service, we decided to order our son a laptop from this company for Christmas. While there was nothing wrong with the computer they sent us, our son really wanted one with a larger screen. We did more   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

MY CHRISTMAS IS RUINED!

by kellirawson, December 21, 2012
I ordered a TV on November 21, 2012.  I received one email telling me the TV was back-ordered.  I never heard anything after that so I contacted them today by phone.  I was told that my order HAD been cancelled, as in ALREADY CANCELLED because they are not able to fill the order.  Aparently they had no intention of letting me know!  This WAS going to be a Christmas present.  I will NOT be ordering from TigerDirect AGAIN!  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Never Again

by psalzge, December 19, 2012
Ordered a gift on Dec 7 for my son for Christmas. Order confirmation said should ship in 48 hours and arrive within 4-9 business days. On Dec 18, I checked the order status. Had not even shipped yet! Called customer service for explanation. They said they had passed off to a third party for fulfillment. Not only had not shipped, but was on backorder and wouldn't be in until first week of January. Tiger never contacted me about the delay and they tried to push blame on the 3rd party.
Will never, under any circumstances order from here again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Think twenty time before buying

by natraj, December 16, 2012
Worst experience buying electronics online over last 20 years. Bought an Epson 3010 projector online on black friday. It's been a month and my projector is nowhere to be found. For 10 days Tigerdirect did not bother to tell me that my order is delayed. I saw a small hope when one of the Inbount sales rep emailed me saying that product is backordered and they can help with replacement. Since then i have called 10 times and have written emails to the Rep but no luck. I know tigerdirect sold several more of these projectors after my purchase. Completely ridiculous service. They don't seem to care. They completely messed up my christmas. I could have bought the project from other reputed merchants at that time but now prices have gone up everywhere (Black Friday is gone). I have now made up my mind to write a review at every possible place about tigerdirect. Everyone should think twenty times before making more purchases from this place.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Ordering was very easy, customer service is terrible.

by sfitzgerald191, December 4, 2012
I ordered an HDMI cable about a month ago.  After 10 days it had not arrived.  The online support was not helpful so I called customer service.  After waiting about 30 minutes on the line an agent answered the call and told me that my order had been misplaced.  She replaced the order and said she was giving me expedited shipping because of the delay.  After waiting another 10 days or so I called TigerDirect today.  Again I had an extended wait on hold.  Finally an agent answered and when I gave her my order number she said only in gruff manner that it was shipped today.  I hope without confidence that she is right.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

DON'T SHOP HERE DECEIVING ADS NO RETURN ON ITEM. STAY AWAY!!

by fishtaleprod, November 26, 2012
Very poor service and dishonest on their ads.  I purchased a 7inch tablet.  The thing is dog slow and it won't take the apps that I need.  I called the same day it came to have it returned.  The rep tells me this item is listed as a "No return" item.  I looked over the whole Tiger Direct page where I bought the thing and didn't see this disclaimer.  I went on to tell him this is not what I needed.  It does not take the apps for my business and it is very slow on the internet.  He didn't care and wouldn't even let me exchange it for a store credit.  Now I am stuck with an item I can't use.  Stay away!!!   There was no dealing with these people and the rep. seemed to care less about the issue.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Ongoing Shipping Problems

by hunter9, November 20, 2012
I placed an order for next day delivery and received an order confirmation email, however the order did not get shipped. I called customer service and they said "that happens sometimes" but they could not fix it. I had to call back and place the order   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Will never buy again

by silent54, September 8, 2012
I've bought items from TD for at least the last 5-6 years. Because of recent events, I'm done with them. I'll pay a higher price than deal with them again. I recently bought a refurb TV. It arrived not working and I believe TD knew that. The serial   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Bad service - Terrible shipping -- just real bad experience

by hboy888, September 7, 2012
I ordered a desktop thinking it was a good deal and since I am going on a business trip for 2.5 weeks while my kids start their school, I wanted to set up the system before I leave   I paid extra for 2nd day shipping to ensure it arrives before my trip.

UPS driver delivered to the address at 8:35 PM!!!  When nobody was there - or may be he was at the wrong place, the driver returned the item to Tiger Direct stating that it was refused!!  I DID NOT refuse.  The UPS guy didn't even bother calling me to confirm.  What the **?#@@!

The next day, I called Tiger Direct and after 30 minutes of "negotiations", the rep said she put in a order to send it out today, and asked me to check back by end of the day.  When I checked back, they said the item has not been shipped and in fact won't be shipped until 3 - 4 days later!!  I felt tricked and lied to.

This has been the worst experience I had with shopping online.  I will never buy anything from Tiger Direct anymore regardless of the deal.  I cancelled the order.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

well organized trivial scams

by hoonhooon, August 21, 2012
They call you to make all the excuses to delay the shipping. My excuse was requesting credit card information one more time for their security reason, of which I never have experienced such an absurd request, and it can be illegal to ask billing info after the transaction. They finally negotiated the order cancellation with me but still charged my account $800, which have been staying in my account for weeks and now I have to pay the credit balance... Their Bizrate ranking also seems to be a scam. here only three stars but bizrate shows five star rating.It won't even allow me to do the rating. DO NOT TRUST THIS SELLER.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Does not honor payments via PayPal confirmed address.

by justanormalguy, August 17, 2012
Placed an order for a computer.  Submitted payment via Paypal using direct payment from my checking account.  Tigerdirect refused to process the order unless I provided a credit card number and the last four digits of my social security number.  

The whole point of Paypal is to keep my account information private.  The shipping and billing address with Tigerdirect was the same as my confirmed account with Paypal.  

I refused to provide my credit card or SS#.  The order was cancelled.

Run.  Do not purchase from Tigerdirect.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Tiger Direct is dishonest will never order again

by g1234567, July 13, 2012
I got a phone package from Tiger and was quoted a price of $91a month. I bought the package and  I find out now that I was lied to and the cost is $120. plus tax & fees a month.  Will not ever deal with Tiger again, they are dishonest. The sales lady kept trying to push more product on me when I told her what I wanted and what I wanted to pay.  Customer service said they could not do anything about it.  BEWARE

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Surprisingly Horrible, very shocked!

by johnsmith101, July 9, 2012
Be very skeptical when using this company, they randomly call you requesting "verification" information from you.  Trying to collect personal details that have nothing to do with your order probably to sell to other companies.  Please be aware of what information you are giving and why they are asking you to give it.  Think about the questions before you answer, I have used other companies like them before and never had to answer a personal questionare in order to get my products I have already paid in full.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Shipment fiasco

by ps0653, June 26, 2012
Ordered an external hard drive special. Selected economy shipping - 4-9 business days.  On the 7th business day I saw it had been delivered to Naperville, IL.  I am in MD. Chatted with an agent who told me that the Post Office messed up and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I will never do business there again.

by dshertz, June 10, 2012
Bought an asus motherboard and received an open box with several pieces missing. Neither ASUS or Tiger Direct would take responsibility for the missing pieces, so I bought the missing IO plate from ASUS. Tiger Direct refused to RMA the motherboard.

When I fired up the motherboard I found that it would work on XP but would not work on X64 because of damage to the memory controller. Basically I was left holding the bag for a $250 dollar motherboard.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I'm looking forward to the "official" TigerDirect response to this complaint. I was a first time buyer; I AM a LAST TIME buyer.  I purchased a Vizio 47" TV on May 23.  It was delivered on 6-6-12.  The shipping company was AIT   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Horrible! They treat you like a thief for using your own card.

by haroldargus, June 2, 2012
When you place an online order with this company using your credit card that you've had in good standing for years, Tiger Direct assumes you are a thief and begins a vetting process in which you must prove that you are not a thief. I used to buy from this company and so I was a previous customer of theirs and yet still the multiple calls to verify my identity. Just forget Tiger Direct and buy from Amazon. Long before TD will even get started on their ridiculous security checks you will have your product in hand from Amazon. Tiger Direct ruined my sons birthday. I ordered a laptop 3 weeks ahead and like 8 days after I ordered they started calling (with an attitude) wanting me to verify my identity. After another two weeks of delays and complaints I placed an order for the same product from Amazon and Bam! had it in hand in 4 days.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
My TigerDirect Product Review was CENSORED!!!After reading several reviews on the TigerDirect website regarding misleading product description for the  Samsung laptop that I was interested in buying  I called TigerDirect and spoke to both a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

VERY BAD EXPERIENCE...Never again will I buy from them!!!

by thomascak, May 21, 2012
This company is unreliable and incompetent.
I needed a camera for a June 5th trip. I placed my order on  their online website on May 10th for a: BRAND NEW Canon PowerShot SX230 HS 12MP 14x Zoom Blue Digital Camera …they sent me a USED camera (LCD on camera had no protector and visible fingerprint, the box had ink stains, and had been clearly opened several times). I sent it back. 
Today, May 21st, they are saying the camera is backordered and will be available sometime in June. I wasted my time with this company…with endless hours on the phone and computer talking to several people who don't seem to know what's going on. Ugh!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

TigerDirect is a joke company!!!!

by itshopper22, May 8, 2012
TigerDirect is a joke!!!! Spend your money elsewhere! They sold my email address as I am getting spam and more crap from people I dont want to have it! Its been 4 days since I placed my order and my order still has NOT been shipped out yet! I got an email a few days after I placed my order stating my credit card had problems (thing is they already authorized my credit card for the full amount) and I had to call their customer service number in order for them to process my card. What a JOKE!!! DO NOT buy from these guys! HORRIBLE customer service, HORRIBLE company!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Extremely Slow Shipping. Shop Somewhere Else.

by emmett-stone, April 24, 2012
Do your research before purchasing from Tiger Direct.  Chances are you'll get much faster shipping.  Nearly two weeks ago I ordered a television from them.  Their site advertised Free Shipping that day.  It also recommended that I bundle a wall mount bracket.  I did.  That's when the "free shipping" went away.  Next, they stated that a truck would deliver my TV and it would take 3-9 business days to deliver.  Tiger Direct's warehouse is in the next state over and only 300 miles or so from me.  Today is the ninth day since I ordered the TV and I haven't heard anything from the shipper or Tiger Direct.  I have emailed them and have gotten no reply.  Thursday will oficially be the 9th business day.  We'll see if it shows.  I'd hate to live on the West Coast...  if it takes 9 days to ship next door, how long would it take to get there?

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Friday last week I ordered a Desktop computer (SYX UG-10) from TigerDirect. Having found a laptop for my son on CompUSA's website and  completed that transaction well it seemed fair to give Tiger a shot. The computer was listed in stock and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
After an epic fail by USPS, Tiger Direct reshipped my order at no extra cost.I had ordered a somewhat important upgrade for my refurb computer. Tiger Direct unfortunately used the UPS to USPS hand off for a Saturday delivery, which would   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

TigerDirect, give my money back

by tigerchorro, February 29, 2012
I bought a Led TV from TigerDirect on line. I paid for it with Paypal on Feb 3. They never sent the TV because is out of stock. Now, Feb 29, I cannot get my money back.
TigerDirect takes my money.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Worst experience ever. Avoid at all cost.

by spadopotato, December 9, 2011
Horrible experience every step of the way. Purchased a TV, took 12 days to get it with no way to track it. Then it turns out it was a wrong TV that is cheaper. I called them and told that my TV was more expensive than what I had intended to purchase. A big fat lie. Referred them to their own web site and lists $250 less. When I wanted to return they told me to open the box to confirm it was not broken. The box was such that once opened hard to put back together. Was emailing me consistently to instruct but once opened they never got back with me. I will be reporting them to BBB. On top of all that, rude, argumentative, misleading. One of the worst experience ever. Possibly the worst. Would never buy from them. Period.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Not very advisable for holiday season! I Bought a Netbook on Tuesday with UPS 2nd day. Next day they called me to make sure I was placing the order as billing and shipping address were different. Anyway, they didn't ship   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
TigerDirect lost a customer.  I ordered a laptop only to find the specs on the TigerDirect website were wrong.  I contacted Customer Service and waited 3 days for a reply (though they state a ~24 hour response time).  TigerDirect's   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible Customer Service - I will never order from them again

by carbarcar, October 31, 2011
I placed an order for a scanner with a gift certificate using 2nd day air since I needed it quickly. Tiger Direct sent me an email on the day I was supposed to receive the scanner saying that they made a mistake and did not fulfill the order. A day or so later I received an email stating that they were mailing the scanner to my billing address (where no one was available to receive the order) and not to my shipping address as requested. They also shipped using regular mail, not 2nd day air!! I called and complained so they reshipped the item using expedited shipping to my shipping address. Luckily, I just received the scanner in time. Two weeks later I received a bill for the scanner, even though I used a gift certificate. I telephoned customer service and they said that my gift certificate was rejected. Tiger Direct did not do one thing right on this order. It has been a complete nightmare and I will never ever order from Tiger Direct again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Fraud & rampant misrepresentation of anything they sell

by armandgaudette, September 10, 2011
This company ripped me off to the tune of $899.00 though fraus & misrepresentation. Do not buy anything from this company. They presently are being investegated by several state and federal agencies
for misrepresentation of the product they sell and guaranty.
In my opion a bunch of crooks.

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating

Copyright © 2000-2014 eBay Inc. All Rights Reserved

http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.eek-23342
http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.eek-23342