The WEBstaurant Store

The WEBstaurant Store
 
Average Rating: 4/5.0 store rating
Customer Service 1
On-Time Delivery 2
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Very enjoyable experience.

by nock4x, February 19, 2014
Viewing The WEBstaurant Store was very easy!The descriptions of items was understandable. The items were described in such a way that a layman could understand the function of the item. The description of the items were very clear when it talked   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

HORRIBLE!!!

by blindwatchmakr, January 22, 2014
     Webstaurant.com's pricing is very low, but they make it up if you ever need to exchange an item...beware! I never write bad reviews, but the bad customer experience I received left me in a fit of anger! I wouldn't have thought   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Hard to return items, high restocking fee for unopen item

by nishi29, December 23, 2013
Extremely hard to return items, very high restocking & shipping fees. For $300 item purchased, had return fee of almost $150 for unopen items. Informed cutomer serivce in less than 12 hour after oline ordering to cancel order but no effort was made to cancel order & prevent shipment.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Easy shopping, paying, and very fast shipping. Quality is also here!

by isurelydo53, November 20, 2013
I love shopping at this website.  I found it is very easy to navigate around.  Every item I looked at had details listed with pictures that would enlarge as you scrolled over it with the mouse.  I found it easy to make my selection and then proceed to checkout using PayPal to pay for your items. Delivery was exceptionally fast. Every item I have purchased and received so far was as described and was of very good quality.  Prices were competitive, if not cheaper, than other places I looked. I was really surprised with the quick shipping time. The items I ordered were received within 3 to 5 days! I highly recommend the Webstaurant website for anything you need for your restaurant. It is now my favorite site for my business. Thank you Webstaurant!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excelente 0 complaints

by lizyeng, November 13, 2013
Webstaurant always have what I need, if a have questions an email is good enough they are always there to help and their items always meet my expectations.
 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I will always look for products on Webstaurant first.

by chocolateur, November 13, 2013
Customer service is excellent with agents providing answers to all my queries about the products. The products line is huge, with some of the merchandise I do not expect to find in their store.  Shipments were prompt and always on time.   It is a pleasure to shop at the Webstaurant.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

A miserable experience...total ripoff !!!

by marty819, November 13, 2013
Don't ever buy anything from this company!  I ordered more than $400.00 worth of products.  They did not work and they insisted I could  send back only new, unused products after deducting a 20% "restocking fee"

There are countless other companies with better products and MUCH better service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Great Deals Wonderfull Product

by antoniovera, November 11, 2013
My first time buying from the site very easy. Best buy ive found on a turkey fryer. Hopefully my fryer is as problem free to use it as it was to buy it. Will be buying from this site more often.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
 

Simply outstanding. I can count on you every time.

by guschef1, November 11, 2013
You guys are phenominal, always get my items when promised. Glad to have someone like you as my business partner. Managing inventory can be a tremendous problem. The WEBrestaurant Store reduces my stress tremendously because when I need something and it is in stock, I submit my order and not worry about it. I just make sure I can deliver the same quality of support for my customers.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Love the bag - Hate the High Shipping Costs

by deanmitc, November 6, 2013
I was very pleased to find a bag that met my color and size requirements.  It had been difficult to match these specs, so I quickly ordered the item.  I was astounded at the exorbitant shipping costs that were added to the cost of the item, but because it had been so difficult to find I ordered it anyway.  Vendor is out of step with other retailers on the internet.

Dean Mitchell

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Worst Return Policy I have ever experienced as a Restaurant Owner

by muffuletta, November 1, 2013
Use to use WEBstaurant a lot - just ordered a commercial food processor and it did an awful job compared to our Cuisinart - tried to return it one day later in the original box - they refuse to take it back unless you didnt use it. I didnt know it worked poorly until I tried it. Worst return policy I have ever experienced! I will be using other online suppliers with a policy more consistent with how I run my business!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Outstanding

by cookindj, October 31, 2013
We have never had any trouble with anything we purchased from WEBstaurant. Delevery is fast and we usually receive the products before estimated shipping time. Using the online chat or on the phone customer service is outstanding. Prices are better then most other online suppliers and often less the local stores. When we are looking for equipment or catering supplies we always start with WEBstaurant.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Very Straightorward website. Easy order process. Worth the shipping cost to get what I need.

by fabulousfoodie, October 28, 2013
At Last a souce for commercial quality kitchen items at affordable prices! Can't wait to get my order! I will definitely bookmark this site.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great place to do business with!

by leroykem, October 18, 2013
I have used the WEBstaurant Store for five or more years as a place to order modest quantities of entertaining or food preparation equipment and supplies. Their web site is very easy to use; they have a large inventory of items and adequate enough reviews and adeqyate enough descriptions that I can tell just what an item is like. Orders get filled quckly and arrive within a few days as promised. I have never had to return an item and many of the dishes I have ordered are still in daily use in our home. Having a large number of uniform disposable or reuseable dishes has made our entertaining simpler and more satisfying for us and ups the quality of the presentation without excessive cost.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
It is a very easy to use website. When I made the initial order I forgot an item and luckily 90 minutes later when I called I was able to cancel the order and start a new order adding the things I needed. Agent on the phone was very helpful   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great Service

by campus189, October 7, 2013
I cannot believe how fast shipping is, as well as product quality.
Constant updates on shipping. 
I will be doing business again with no hesitation.
Web site is very well put together with great descriptions.
Absolute pleasure.
Thank You.

Shawn       

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
If you have tried searching for a custom sized NSF wire shelving unit, you are probably aware of how frustrating it can be to find the right sizes, accessories, colors and features.  After an exhausting search on some of the most popular shopping   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Hello. My name is Sage, I am a Mother of two daughters and a lifelong smart shopper of daily necessities..that is..I THOUGHT I was a smart shopper until I found the Webstaurant Store! All my life I thought I shopped smart at all the economical   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Awesome!

by timsterp, September 21, 2013
I found this website on a google search for a cup dispenser, and found a really awesome site for food service merchandise.  The site has really easy search tools, and quite an impressive inventory.  All kinds of silverware and flatware, and really nice looking dishes, plates and serving equipment.  Although they are a restaurant supply place, i'm sure i'll find lots of cool things for my kitchen.  I will be back!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very satisfying

by cuoco-massimo, September 16, 2013
I signed up to receive notice of availability of wanted merchandise. I did receive it, and I appreciate this service.
I completed the transaction quickly, I commend The WEBstaurant Store for it. Now I expect to receive the merchandise without trouble.
 

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

A good company to do business with.

by valentine39, September 15, 2013
This company has just about everything a food service business would need to operate. Their price is very competitive on most items. Account initial set up is easy if you have simple information. If otherwise it isn't to obstreperous. I have purchased syrup for my slushy machine. Cost including shipping is 60 pct of previous vendor and just as flavorable. Flavor selection much better than prior vendor. Checkout is a snap after setting up the account correctly.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Extremely pleased!

by whispyfox, September 13, 2013
I love thIs company, and am so happy that they will sell to home consumers. I have ordered items ranging from a high end stand mixer with accessories to chocolate syrup, and the orders were perfectly delivered FAST at incredibly low prices. When an item was going to be backordered for 2 days they emailed right away to make sure it was okay. I have them bookmarked on my browser and would recommend everyone do the same!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

nice

by nannan1, September 12, 2013
easy, good explanations of return policies and product information.  nice selection and good prices.  loved the wood plates that I ordered, the prices were so reasonable that I ordered all sizes.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Awesome

by dingaling123, September 4, 2013
Couldn't be happier --- I had to change my order 3 times so I had to cancel 2 orders - they were awesome, and shipping is so fast.  You can't beat their prices either.   Trust me, I'm the biggest price shopper there is.  I will definately be back again for the next event.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
My experience with The Webstaurant Store is superb. It started when shopping around to take my home-based business to the next level because the orders for "The Best 3 Leches" in town (my special version of the wet cake called 3 Leches) started   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I needed to order a reach in freezer for my line.  The unit I wanted and a right side hinge but needed a left hand hinge the needed to be ordered separately.  I was having difficulty tracking this down and after 30 minutes searching their site,   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Fast and Easy Shopping

by acupcakery, August 27, 2013
WEBstaurant is very affordable and always has the basic needs for my cupcake business. Shipping is inexpensive and the reordering tool is so helpful! In addition WEBstaurant is on of the few sites that offers bulk and individual purchase items. This allows me to purchase all of my items from this site instead of bulk items on one site and individual items on another.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Will return in future, but payment system needs help.

by walkninmemphis, August 25, 2013
Satisfied with the product, price, delivery.

Dissatisfied with payment system. This is my second time to use Webstaurant... First time I had difficulty with my form of payment being accepted. I waited for a couple of weeks before discovering the order didn't go through. I re-place the order and it worked.

Today (second time to use Webstaurant) it wouldn't take my credit card saying the VIN code was wrong. I tried it four times. Gave up and switched to another card.

We'll see if this order arrives as expected...

  I would shop here again
Overall Rating: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

very good

by germor, August 19, 2013
shopping so far has been simple.  hope delivery and quality is as expected. this is my first experience with this site.  so far so good

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

The WEBstaurant store is very easy place to shop.

by kingbeest, August 16, 2013
I have ordered numerous times from WEBstaurant for my restaurant in San Diego. I used WEBstaurant when I was setting up my restaurant for major equipment and for small wares for my kitchen.  Small items and large items have always been delivered quickly and in perfect condition. I have never had the need to return anything and so far haven't used their customer service.  Two of the best things about WEBstaurant is that they have items that I can not find anywhere else and the prices are very reasonable. My order today is a great example. I have been looking for a metal type casserole dish. I only found them one other place and the price was five times as much and I know it would take a longer amount of time for me to receive them if I ordered them elsewhere. I have done price comparisons with my other vendors on numerous products and most often WEBstaurant has the best price. Being a busy restaurant owner I really appreciate the ease of shopping on WEBstaurant and the quick delivery of my orders. I recommend WEBstaurant to all of my fellow restaurant owners and also friends who are food enthusiasts and love to cook at home with quality products.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
 
I use WEBstaruant often and find it very easy to find what I am looking for and at very reasonable prices. The website is easy to navigate through and can find, purchase and logout in no-time. They offer a wide variety of products which allows   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I am the purchasing officer for a library.  I am required to find the best but cheapest products to fit our budgets.  Our library functions serve 300 plus people several times a year so we need quality along with quantity.    Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
As a first time buyer from The Webstraurant Store, I was very pleased with how easy it was to navigate around the site and, in particular, how much information was available with respect to shipping options.  There were plain and window   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I was looking for a somewhat hard to find item, a stainless dim sum steamer basket for my Miele steamer oven. After I made dim sum from the Miele recipe, which I wanted to repeat, I realized that I did not want to remove all my dim sum from the oven at   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I enjoyed looking throuogh the website at the different style products.

by sfwood, August 9, 2013
I found the wedsite easy to use. I was able to find the items I was looking for with very little trouble. The pictures and descriptions were helpful. The shipping seemed a little high for the items I was ordering.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Hello! I would like for everyone to get the chance to shop at this amazing site. Fist of all, I was trying to find a pizza peel, and couldn't find a good quality one for a decent price. I stumbled upon this company, and I am so thankful I did! The   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Impressed

by deb3065, August 3, 2013
I've only placed my order, but was already impressed.

1- They sell to consumers as well as businesses
2 - You don't have to order large quantities to get what you need
3 - Prices are reasonable
4 - Shipping costs are reasonable 
5 - The website is very easy to use

I hope I'm just as satisfied when my order is received!

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Excellent & Outstanding

by wethead, August 2, 2013
I could write a book about this place but I am sure, There is not enough room inthis review box, But keeping  it simple,  I will share mt experience with you so hopefully this will help you out.They have Excellent customer service,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Overall I am completely satisfied with their service.

by ddsg49, August 2, 2013
Considering WEBstaurant's user friendly website that ensures ease of order placement, their wide variety of products,  order tracking, and prompt deliveries, I've made this my new "go to site"!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Your store has a lot of items which I am interested in.

by jenovefa64, July 31, 2013
Your store has a lot of items which I am interested in. Also the price is very cheap. I will visited again. Thanks.

x I would not shop here again
Overall Rating: 0/5.0 store rating

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