Territory Ahead

Territory Ahead
Average Rating: 2.5/5.0 store rating
Customer Service 4
On-Time Delivery 5
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Shoddy clothing

by btcali, August 22, 2013
Don't buy anything from Territory Ahead unless you want shoddy clothing that falls apart and a company that won't stand behind their products.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Used to love this company; now wary of buying.

by kathryngoodnow, June 15, 2013
We've been buying TA shirts for my husband for years. Absolutely love the textures and colors of the fabrics, and the fit has been consistent enough. But lately we've had quality problems -- big gaps in topstitching around the armhole, in one case, and ripping along sleeve seams because they were stitched too close to the fabric's edge, in another. In both cases, we didn't return the items because customer service has a bad reputation (and I myself wasn't impressed with them the one time I had to deal with them), and because their return policy says you have to pay for returns (without saying anything about free returns on defective items). So, I think this might be the end of the road for us, as far as TA is concerned, sadly.

x I would not shop here again
Overall Rating: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

TERRIBLE CUSTOMER SERVICE!

by deadterritory, January 31, 2013
A nice quality leather jacket and fast shipping doesn't make The Territory Ahead a good clothier, customer service should be in the equation too. The Territory Ahead was severely lacking in this respect. I am happy that there is a place like eopinions.com so I can warn others about The Territory Ahead. If you like the runaround when trying to EXCHANGE something from The Territory Ahead, then by all means, purchase something! If you are not 100% sure of the size, don't buy it because there is a good chance you won't be able to return it for an exchange. I spoke with three people in the span of about five days and they never emailed the return shipping label like they said they would. Each time excuses. The third time I requested a hard copy. I was told a supervisor would get back with me to resolve the issue and never heard from them. Stupid me, I finally figured  out they were avoiding sending out a return label. Hopefully this review is not buried by search engines so you won't have the same experience I had. STAY AWAY FROM THE TERRITORY AHEAD WHICH IS A SHYSTER COMPANY.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Not who they used to be. Extremely poor service and reliability

by acetrace, November 30, 2012
I called to place 4 orders for gifts for Christmas after receiving their current catalog. The first item was not available. The second item was a leather bracelet but I had questions about the two sizes: medium and large. The catalog had no info on this and neither did their representative on the phone. So I decided to purchase gift certificates. I was told there were no gift vertificates available! I then called customer service. Starting at 6am pacific time (Supposedly their hours begin at 6am pacific time Mon-Friday) I listened to the recording for over an hour and six minutes thanking me for calling and saying someone would be with me shortly. I then listened to the 5 options available: purchase, check on purchase, get on mailing list, get off mailing list, and finally: If I wanted to hear the options again, press 5. Then the cycle would repeat itself, welcoming me. I definitely did not want to hear the options again so I did not press 5. I listened to those options repeatedly for over an hour and 6 minutes! They are not who they used to be and will never get my business again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
First, some general FYI: "The Territory Ahead" company (AKA: "TTA") WAS a great company, with stores originating in Southern CA. - Recently, [July 2012-range] they have been bought-out by Distinctive Apparel Inc, 42 Thompson Patten Dr, Randolf, MA   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Catalog items never in stock including "new" items.

by mlw8155, October 17, 2012
I received their October 2012 catalog today and immediately attemped to order a duffle bag that was advertised as a "new" item and a roll bag.  Even though the items were expensive, I'd felt the quality was worth the price.  However, when I called to place the order, I was told both items were not available and in fact, the "new" duffle bag was not even available for back order.  I have to wonder why a company would advertise two items, one as new, in a catalog that they do not even have.  Apparently they are so successful they do not need new customers because this is the first and last order that I will ever attempt to place.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
 
It is true that the quality of clothing has dropped a little from the last time I purchased clothes directly from their Santa Barbara store (a few years ago), but they are still much better and more stylish than any I have found anywhere else without   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Disappointing

by legasea, February 2, 2011
We did not have a good recent shopping experience at The Territory Ahead, although previously we were satisfied with what we received. In short, the sizes for mens' shirts are neither consistent nor accurate, they charge for shipping both ways for returns required because of inaccurate or inconsistent sizes, and after asking for reviews, they don't publish negative reviews.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Service, product availability and website fails expectations set by apparel quality.

by jdgreen1955, January 22, 2011
Cons:
Poor website which gives inaccurate information regarding item availability. Oftentimes, will tell you that an item will be available on a certain date, but never is. Very difficult to find an item that you want in stock. I now assume that my selection will be "out of stock" and I am usually always right.Customer service will respond to my e-mail inquiries about 50% of the time. Service, product availability and website fails expectations set by the quality of their apparel.  Very poor merchandising strategy. JimG


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very disappointing

by captlongbeach, November 30, 2010
I ordered 2 leather jackets.  They never arrived.  Had to call to find out that the shipment from the manufacturer was defective. Customer Service could not tell me when or even if the jackets would be available. Now I'm not sure whether I should look for the merchandise elsewhere or take my chances.  I also looked for similar jackets in their online catalog but they were out of stock.  Is this company interested in making a profit?

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

They Listened! Improved Quality and Updated Clothes!

by jennifer1964, July 10, 2010
I used to be a huge fan of Territory Ahead. And in all honesty, was about to write them off for good. I love their jeans and my husbands loves their clothes too, but the quality wasn't what it used to be. Well, we shopped one last time and I was so nicely surprised by the experience. In talking with one of their store people, it sounds like they've listened and are returning to the great Territory Ahead brand I loved. We bought a couple of things and they're absolutely great. And quite frankly am in love with this brand again. Its fun, unique and fits our style. Great, great clothes for men and women that feels in style! If you're near one of their stores, check it out... you'll be impressed!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Not good quality anymore

by coralrives, November 18, 2008
I am very un-happy with the change in quality of this company. I used to love this clothing outfitter; I almost bought from them exclusively despite the high prices because of the quality of the clothes. No more. I have had a run of poor quality   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

TA has look-good comfort, but rarely has anything new.

by mlouise81, November 24, 2006
Things we like:
Casual clothing that does not look like workout attire.
Mens' sizing (they have many items in tall sizes).
Great fabrics and colors.

Things we don't like:
They have the same things year after year with only a few additions. During this 2006 holiday season, they are offering a vest that I ordered & returned 7 years ago. (It's a women's holiday vest. Don't order it--it looks better in the photo than in person.) The outfits that I ordered for my husband 3 years ago are still available; there isn't anything different enough to get him now.

Related to rarely having new things, they do not close out their inventory. (i.e., there are rarely sales on last year's items, because they will be next year's items too.)

Women's sizing. Like many places, they have inflated their sizes. The smalls or 4s are often too large, which is ridiculous.


Since the TA carries good clothes, I recommend them with reservations. I wish there were an option between Yes & No!


  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Forget spa or a massage. Territory Ahead's clothing help put me in a relaxed and vacationy mood righ   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I whistled a lot at work today -- mostly an off-key riff on Dire Straits’ “Brothers In Arms”. Don’t ask me why -- that’s just what was on the mental playlist. And despite that mournful inspiration, I whistled because I was feeling   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
The Territory Ahead offers casual clothes and accessories for men and women. My review covers the men's apparel and the web site in general.

The Products
This store's motto is Clothes for the Journey. The style is outdoor   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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