The-House.com

The-House.com
 
Average Rating: 4.56/5.0 store rating
Customer Service 0
On-Time Delivery 0
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good

by The-House.com Shopper, January 10, 2014
good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

My favorite thing about The-House is...

by The-House.com Shopper, January 6, 2014
My favorite thing about The-House is how fast their products were shipped in. Great site if you need your gear soon.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great service!

by The-House.com Shopper, December 26, 2013
Great service!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

it was a gift for Xmas so no problems

by The-House.com Shopper, December 19, 2013
it was a gift for Xmas so no problems

  I would shop here again
Overall Rating: 4/5.0 store rating
 

excellent service; product arrived...

by The-House.com Shopper, December 18, 2013
excellent service; product arrived sooner than expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

u rock !

by The-House.com Shopper, December 17, 2013
u rock !

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Pretty good

by The-House.com Shopper, December 17, 2013
Pretty good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

As a first time buyer, I didn't...

by The-House.com Shopper, December 17, 2013
As a first time buyer, I didn't know what to expect but everything was fine.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

well done.Was dissapoited to have to...

by The-House.com Shopper, December 15, 2013
well done.Was dissapoited to have to wait a month for my order

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Many options and great products. I will...

by The-House.com Shopper, December 10, 2013
Many options and great products. I will buy from the-House again for sure.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent customer service and speedy...

by The-House.com Shopper, December 2, 2013
Excellent customer service and speedy shopping.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Purchasing was cheap and easy. I will...

by The-House.com Shopper, November 29, 2013
Purchasing was cheap and easy. I will and have ordered again. Nuff said.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

mailing envelope was flimsy and torn....

by The-House.com Shopper, November 22, 2013
mailing envelope was flimsy and torn. merchandise was not damaged but easily could have been. no, to future orders because of this

  I would shop here again
Overall Rating: 3/5.0 store rating
 

It was outstanding best online retailer...

by The-House.com Shopper, November 21, 2013
It was outstanding best online retailer I've ever experienced!!!! They offer such a wide variety and with the beat prices!!!! I will never shop anywher bit the House amazing place product and customer service!!!:)

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great prices !! Maybe next time...

by The-House.com Shopper, October 12, 2013
Great prices !! Maybe next time I'll have enough Cash to cover it

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Always prompt and as expected

by The-House.com Shopper, September 17, 2013
Always prompt and as expected

  I would shop here again
Overall Rating: 4/5.0 store rating
 

ok

by The-House.com Shopper, September 3, 2013
ok

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Cool gear, great prices,free swag. That...

by The-House.com Shopper, August 29, 2013
Cool gear, great prices,free swag. That just about sums it up!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service and very reasonable...

by The-House.com Shopper, July 6, 2013
Excellent service and very reasonable prices!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Product was as described and in...

by The-House.com Shopper, May 22, 2013
Product was as described and in excellent shape. Order was shipped fast.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Order should have been filled early...

by The-House.com Shopper, May 22, 2013
Order should have been filled early enough to arrive on a Friday (as first tracking stated) and not Monday for delivery.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very simple

by The-House.com Shopper, April 23, 2013
Very simple

  I would shop here again
Overall Rating: 5/5.0 store rating
 

overall a hassle free way to buy...

by The-House.com Shopper, April 21, 2013
overall a hassle free way to buy online.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great transaction. Everything arrived...

by The-House.com Shopper, April 6, 2013
Great transaction. Everything arrived on time and as advertised.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent experience; shop with them...

by The-House.com Shopper, March 24, 2013
excellent experience; shop with them several times a year

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Nightmare customer service, this company is a joke

by besvikenkund, March 22, 2013
Beware. the customer service at the house is horrible. I placed an order in nov, and recieved a confirmation with wrong adress + wrong name. I Immediately send an email to their customer service pointing out their mistake+ asking them to correct it. i get no reply. I send another email next day- once again pointing out the problem, and asking them to please correct it. Next day i recieve confirmation my order has been shipped- to wrong name+ non excisting adress. I again contact them and tell them to correct the mistake. Still no answer. After 3 weeks without recieving goods or answer, i call fedex- and they tell me my goods have been returned. I again email the House, both customer service+ returns- asking for an answer- still no reply. They refund my purchase- but charge me 65 usd shipping! I again email customer service- no reply. So please be aware that by shopping at the House- you will be taking a risk. If any detail in your order goes wrong- the House will not be helpful- and you will be the one paying for their mistakes. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Web site user friendly, ordered what...

by The-House.com Shopper, March 22, 2013
Web site user friendly, ordered what wanted with no trouble.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Poor customer service; shipped the...

by The-House.com Shopper, March 11, 2013
Poor customer service; shipped the wrong item. After two calls still don't have the correct item. Got a bunch of stories regarding the warehouse looking for the correct item. Will never do business again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I was in need of additional information...

by The-House.com Shopper, March 11, 2013
I was in need of additional information prior to purchase. I called their number and an employee went to the warehouse to find out what I needed to know. I completed the purchase on line after they called me back. Very friendly and competent customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had a great experience, my product...

by The-House.com Shopper, March 3, 2013
I had a great experience, my product arrived in great shape and a couple days ahead of when I thought I would get it. The website had a good variety and many details and research about each product, many had video reviews. I will certainly shop at The-House.com again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great service! Returns/exhanges were...

by The-House.com Shopper, February 27, 2013
Great service! Returns/exhanges were done immediately with no wasted time.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Innacurate sizing chart and bad customer service

by dognostrils, February 15, 2013
I ordered a belt before Christmas and after reviewing the sizing chart, I ordered a Medium. According to the chart a Medium will fit a 32-34 waist. I wear an 32 so ordered the Medium. When I received it, it was too small, it would only catch on the very last holes with no overlap. I returned it for the Large but never got a notification that they had received it. Several weeks later I called and they could only tell me that they had  received it and it was still in process. Several weeks after that I called again and they told me the same thing. I checked the website thinking I would just order the large and saw that it was no longer available in Large. The next day (2/15) I got an email showing a credit to my credit card with no other explanation. I am disappointed in the lack of service, the lack of communication, the slow processing time and the inaccurate sizing chart.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

The best online merchant I've ever...

by The-House.com Shopper, February 6, 2013
The best online merchant I've ever dealt with

  I would shop here again
Overall Rating: 5/5.0 store rating
 

allways great

by The-House.com Shopper, January 27, 2013
allways great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The-House.com is a very reliable...

by The-House.com Shopper, January 23, 2013
The-House.com is a very reliable website to purchase anything from, and the next time I plan on buying skis, I will most likely go through them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shopping was fun, and easy! Everything...

by The-House.com Shopper, January 6, 2013
Shopping was fun, and easy! Everything I needed was right there and the prices were great. Fast shipping and easy buying process.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Best skate warehouse period and almost...

by The-House.com Shopper, January 3, 2013
Best skate warehouse period and almost all things on sale

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very happy with order only waiting for...

by The-House.com Shopper, January 3, 2013
Very happy with order only waiting for l Hem board on back order. Boxing day sales where great deals•Thank you

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very much pleased.

by vkwan16, January 2, 2013
I have had two experiences with The House thus far, and I can now say I am a faithful shopper at The House for my snow gear needs. The first time, I got a great deal on a jacket I never saw before, but I luckily chose the right size, and all came out to be okay. The second time was with pants, and this time I did not fare as well. I got a size too large, overestimating my fit according to a pair of snowboarding pants.

So I immediately emailed The House regarding my return. I read a few reviews commenting at the awful return policies and processes, so naturally I took caution and was a bit nervous. But the sales rep on the other end replied me a day after contacting them (it was a Sunday) and kept me updated regarding my return status. 

I am very pleased on the service The House supplies. I don't know what everybody else complains about, but their experiences are likely the rare situations that just fall through the cracks. Few people who are pleased with the shop actually write reviews, so let this be a positive testament to the shop.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No shipping, not tax, great website,...

by The-House.com Shopper, December 29, 2012
No shipping, not tax, great website, always includes free gift with purchase and a positive message. Love it!

  I would shop here again
Overall Rating: 5/5.0 store rating

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