Tennis Express

Tennis Express
Average Rating: 4.06/5.0 store rating
Customer Service 1
On-Time Delivery 2
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Horrible!

by sueleenow, January 7, 2014
A Nightmare!  Horrible customer service!  Ordered two (2) items from TE and one was not available; so I substituted, bringing my total down to $74.95.  However, upon receipt of of the items, one (1) did not fit.  Therefore I asked to do a return and was advsied since my items did not reach $74.95 I would have to pay for the return myself.  Really!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent customer service

by pvillegal, September 12, 2013
I ordered a pair of NEW Balance tennis shoes and when they arrived the pair of shoes in the box were the wrong size even though the box and order showed a size 9. I called Tennis Express and explained what happened.  They were great.  They overnighted another pair of New Balance tennis shoes.  Mistakes happen and I am very pleased in the way Tennis Express handled the error.  April was the Customer Service Rep and she made sure I was happy with TE

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Poor online ordering.

by jd0001, September 23, 2012
Online ordering is poor. The first time I tried to order a gift card online, I was able to do so.  However, the 3 subsequent times I tried, using Paypal, it was a failure. It comes back with an empty cart and no order. I tried calling their 800 number, and the person who answered was not pleasant, and simply said try again - which led to another failure.

Here is an update. The first time I ordered successfully, it was for a $50 gift card plus shipping costs. The 4 failures were for two $50 gift cards with no shipping (Shipping is free for orders over $69.95). The fifth try was for one $50 gift card plus shipping and it went through. It's possible that waiving the shipping is causing issues. I did write to their Support, and received a  phone call from a pleasant support person, so I will update the Customer Service rating. I did not place an order for a second $50 card.

I will update this review again when/if I receive the second card. 

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
 

Irresponsible merchant

by ac3shop, June 18, 2012
I ordered a pair of tennis shoes and needed them asap (local stores are out of them and on other websites.)  I called early morning and talked to a sales guy. He was friendly.  He said he has the shoes/size in stock.  I asked if they   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

defective product for online order

by yangfan74, May 11, 2012
I have ordered from tennis express 3 times and have been disappointed 3 times all for one reason, defective product.
first time, I ordered a racket and there are dents and paint scratch on it
second time, I ordered pair of shoes, and the shoes have been worn.
third time, I odered strings, and the string cover is broken.
so apparently, tennis express sends out defective products for internet customers knowing the customers won't bother to ship it back as long as the damage isn't major. it is so shortsighted.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Absolutely Terrible

by lionpride89, April 13, 2012
Briefly describe your shopping experience... AWFUL. I order a case of tennis balls 3 weeks ago. After two weeks I called to check on my order and the guy tells me "oh yeah those aren't available anymore. we can get the original ones if you'd like" so I said that would be fine and they promised me expedited shipping. Over a week later now and still no case. Cancelled my order and will NEVER do business with them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

They are spammers and impossible to unsubscribe

by giveup22222, February 6, 2012
Tennisexpress.com sends spam to your email address almost daily after you have placed only one order.  they disregard requests to unsubscribe. i called and asked to be removed from their list and continue to receive multiple messages daily. Do not buy from them unless you want to be harrassed by spam 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
First time, I ordered an item on their webiste and I received an email 3 days later telling me that they don't have the item in stock. So I cancelled it.Second time, I saw something I wanted to order on their website but double checked with the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Good customer service and communication, fast shipping

by opallion, August 4, 2011
I had a great experience shopping at Tennis Express. I find they have many nicely discounted items and a great variety of gear a tennis player needs. Shipping was pleasantly fast: I placed an order on a Sunday night and I received all my items by Thursday noon (Texas to California). Their sizing charts are up to date as far as I know. The only problem I had (which was very minor) was that I ordered a pair of shoes in purple which said they had my size. However, it turned out they didn't even though the size I wanted was still listed as available on the website. Nonetheless, Tennis Express contacted me immediately and told me about the problem, and I ordered the shoes in blue instead (which are quite lovely). I am very satisfied with the promptness of Tennis Express's customer service. I hope everyone else has as good as an online shopping experience with them as I did!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The service and products are excellent.

by Tennis Express Shopper, July 7, 2011
The service and products are excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good selection of merchandise and good...

by Tennis Express Shopper, June 28, 2011
good selection of merchandise and good pricing. Order got delivered in 2 days. need to place phone call to make return, only bad part.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Instead of a receiving a refund or...

by Tennis Express Shopper, June 24, 2011
Instead of a receiving a refund or having my card credited, I was given a "gift card" for Tennis Express only.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

As always, my experience with Tennis...

by Tennis Express Shopper, June 22, 2011
As always, my experience with Tennis Express was excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I like shopping at Tennis Express...

by Tennis Express Shopper, June 19, 2011
I like shopping at Tennis Express because they have some products not available at the other online merchants. However, they could make their website more attractive, the pictures and the zooming feature don't entice buyers.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

the shoes did not fir had to send them...

by Tennis Express Shopper, June 18, 2011
the shoes did not fir had to send them back for a bigger size,

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had to change my order because of...

by Tennis Express Shopper, June 18, 2011
I had to change my order because of unavailability of one item, and the change did not go through without several emails. I have yet to receive my order.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Loved it

by Tennis Express Shopper, June 17, 2011
Loved it

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great

by Tennis Express Shopper, June 17, 2011
great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was excelent, and I will another...

by Tennis Express Shopper, June 11, 2011
It was excelent, and I will another once because de way is easy and good. Thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I love shopping at this merchant. They...

by Tennis Express Shopper, June 10, 2011
I love shopping at this merchant. They are punctual, let you know what is going on with your order and you always receive the merchandise in a timely manner.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I love, love Tennis...

by Tennis Express Shopper, June 9, 2011
I love, love Tennis Express!!!everything I've purchased has been on time, great quality and hassle free. Thanks!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Selection of classic tennis wear was...

by Tennis Express Shopper, June 3, 2011
Selection of classic tennis wear was excellent, pricing was excellent, delivery on time, in good condition. Overall experience was very good. I will shop this resource again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was out of town for Memorial Day...

by Tennis Express Shopper, June 1, 2011
I was out of town for Memorial Day weekend and rackets were here when I returned. They shipped faster than I expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The website works well, their prices...

by Tennis Express Shopper, May 30, 2011
The website works well, their prices beat everybody else and their shipping schedule and customer service cannot be beat. They do a great job.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Super fast delivery! Unfortunately i...

by Tennis Express Shopper, May 28, 2011
Super fast delivery! Unfortunately i will have to return item for larger size. May add another item in the order. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was very good. I would like to see...

by Tennis Express Shopper, May 28, 2011
It was very good. I would like to see more string color choices if possible.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

had just what i was looking for in...

by Tennis Express Shopper, May 27, 2011
had just what i was looking for in court shoes

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Haven't used the racquet yet....

by Tennis Express Shopper, May 22, 2011
Haven't used the racquet yet. However, up to this point the racquet arrived, as requested, with correct tension, stringing and grip size. Am more than pleased at this point.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very good

by Tennis Express Shopper, May 20, 2011
Very good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by Tennis Express Shopper, May 20, 2011
good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent selection and prices. My...

by Tennis Express Shopper, May 18, 2011
Excellent selection and prices. My purchase was a very positive experience at tennisexpress.com. I will use their website again and recommend it to friends/family.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to buy gift card with digital card...

by Tennis Express Shopper, May 16, 2011
Easy to buy gift card with digital card for easy print out for including in b-day card.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This is the 2nd pair of sunglasses have...

by Tennis Express Shopper, May 14, 2011
This is the 2nd pair of sunglasses have purchased for grandson. He loves them, but has a slight problem with items developing "legs". Hopefully he'll be better with problem as he advances!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

its to difficoult to contact the store...

by Tennis Express Shopper, May 12, 2011
its to difficoult to contact the store they never answered my mails quick only loke 2 or 3 days before

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always good experience with TE!

by Tennis Express Shopper, May 12, 2011
Always good experience with TE!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Quick, easy, and reasonably discounted...

by Tennis Express Shopper, May 11, 2011
Quick, easy, and reasonably discounted price

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent.

by Tennis Express Shopper, May 9, 2011
Excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great job. You made my grip purchase...

by Tennis Express Shopper, May 8, 2011
Great job. You made my grip purchase smooth, easy, and most importantly - affordable!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I placed my order online Monday night....

by Tennis Express Shopper, May 6, 2011
I placed my order online Monday night. I would expect the order to ship the following day in the afternoon at the very least, but it didn't make it out until Wednesday night. I think when it comes to a simple order like string that is in stock it should be mailed out the very next day. Or if the order is placed by 11:00 it should be mailed out the same day. Folks who order strings usually string their own racquets and need string sent in a timely fashion. If you really do value customer service and want to excel the either meet or exceed expectations. Also, on the email you send out the tracking goes to Fedex. When the item was mailed via USPS...ultra confusing!!!! Why can't you just have direct link to the tracking info??? Is it really that hard to do???? The last time I ordered string it was mailed out in a timely fashion, however, this time was just not acceptable. With all your commercials I'd expect an improvement not a decline.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Good service and competitive pricing....

by Tennis Express Shopper, May 4, 2011
Good service and competitive pricing. no complaints

  I would shop here again
Overall Rating: 5/5.0 store rating

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