SpyTown

SpyTown
Average Rating: 2.92/5.0 store rating
Customer Service 0
On-Time Delivery 0
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Item was not in stock and had to be...

by SpyTown Shopper, October 18, 2013
Item was not in stock and had to be back-ordered. They canceled my order without issue and never charged my credit card.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The only reason I purchase from this...

by SpyTown Shopper, July 5, 2013
The only reason I purchase from this merchant is because they have the best price for the product I need. I just know to order it well in advance of the time I need it because it takes forever to receive the product. Their customer service leaves a lot to be desired, I am promised a call back and never receive it so I just deal with the fact that they take my money and take forever to deliver on the product. Even a simple call to let me know that they may be back ordered or an estimate that perhaps the order will take longer than necessary would make me happy!

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Worst customer service in the world

by ash001, August 9, 2012
Worst customer service in the world. They will take your money and then you will wait weeks and weeks to get your stuff they have no stock period! AVOID AT ALL COSTS

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Worst custumer service ever !!!!!

by kbar1111, June 16, 2012
We ordered a Kalatel KTD 313-1 protocol convertor from Spytown .com about a week and a half ago. At first ,we were told that it would be delivered in 3-4 days....  after 3-4 days and no delivery of item, we called Spytown.com and were told that the part was in route to us.  After 6-7 days of orginally placing the order, we were told Ge had not even shipped the part yet , the worst part was ,when we called Spytown .com and had questions about our order , they would hangup
 the phone on us about 4 or 5 times or redirect our phone calls to people who put our call on hold for over a half hour and did everything possible not to address our questions.... I will never order from Spytown.com again.... I would rather paid more for a item and get better custumer service. Most of the people at Spytown were rude and unprofessionally , only one man we spoke with on our last phone took the time to answer our questions concerning our order . We cancelled our order from Spytown.com
 and we will order from someone else... 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

The GE 250 COe brand new in its...

by SpyTown Shopper, January 30, 2012
The GE 250 COe brand new in its original package as was described on-line. Received the package on-time as was indicated at the time of purchase.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Did what they said,shipping rates are...

by SpyTown Shopper, November 2, 2011
Did what they said,shipping rates are high

  I would shop here again
Overall Rating: 4/5.0 store rating
 

originally out of stock. Didn't...

by SpyTown Shopper, September 24, 2011
originally out of stock. Didn't get e-mail about delay because of spam filter with "spy" in it. Should send e-mail under alternate name about orders.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Purchase was to ship in 2-3 days but...

by SpyTown Shopper, May 7, 2011
Purchase was to ship in 2-3 days but took over a month.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

After the initial order confirmation...

by SpyTown Shopper, March 26, 2011
After the initial order confirmation email, I did not receive any further email updates on shipping progress. After 8 days, I contacted customer service via telephone. They answered quickly but said they had to contact the manufacturer in order to provide an update. After about 30 minutes, they called back and gave me FedEx tracking numbers, which were delivered on-time (on a Saturday, even). "A " company, "A " customer service, but "C" website/email updates on order progress. I will definitely continue to order ChannelVision products from SpyTown.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was looking for two related-mfr.items...

by SpyTown Shopper, March 17, 2011
I was looking for two related-mfr.items from this vendor. The second item was not to be found and I had to call for service to find out if they carried the item. The person relatively quickly confirmed that and gave me the SKU number to enable me to go back online and order. Subsequently, several days went by without any acknowledged shipping info. I had to email customer service to ask the status. I had an email reply within 12 hours that there was a back-order for one item and the order would ship in 5-10 days. They ultimately beat that timing and the package arrived in a few days.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

No problems. Thank you.

by SpyTown Shopper, March 3, 2011
No problems. Thank you.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent service, no problems with the...

by SpyTown Shopper, January 21, 2011
Excellent service, no problems with the purchase.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great place to shop

by SpyTown Shopper, November 28, 2010
great place to shop

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The product came a day later then I...

by SpyTown Shopper, October 7, 2010
The product came a day later then I expacted, however it did arrive and the prices are very good on this site,and was easy to find what I needed.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I purchased two lenses from spytown and in the process wanted to clarify my order and ask additional questions. I called the 1-800 # to find that the 'sales' person was not quite rude but certainly very curt. I also discovered that the sales person does   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
 

worst experience online

by chatito, February 23, 2010
Very,Very,Very Bad experience,  costumer service real bad attitude,they dont update the order status, told them 10 times i needed the equipment by certain date, they didnt bother to email me that my order was not on time, emailed lots of times and i only got one reply.....i cancel the order and bought the equipment some place else....I WILL NEVER TRY TO BUY FROM THEM AGAIN.....

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Tried to place phone order on 18 November. Asked about availability, salesperson stated 4-5 days, so order from web you'll have it by Nov 28. Placed web order. Received email conformation with order number. Item did not arrive on Nov 27th. Thanksgiving   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great Prices BUT NOT worth it!

by ghoward79, October 6, 2009
Great pricing on most everything they carry, BUT (and that's a big but) perhaps the worst shipping and delays. Poor customer service. Returns are not a fun thing (slow response and large fees for doing so).

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

DON 'T BE FOOLED BY THE PRICE

by barbara911, August 27, 2009
DO NOT BE FOOLED BY THE PRICE, yes the price looks great, but if you need sooner than 30, yes thats right 30 days dont bother with this company. The discount they offer if you spend more than 5000 isnt worth it if you can't get the product. I recieved no invoices, no tracking numbers, nothing. Forget getting a return phone call, I will not order from this company ever again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Good price, appaling everything else.

by matthewdm, July 10, 2009
NOT AGAIN -

I ordered a simple voice annunciator from them with two day ground shipping. Simple, right? The price was good, but the shipping and service is HORRID. They do not provide tracking or update their order status database, and do not stock anything that a sole proprietorship in New Jersey has stocked and at your door by two days flat time! These guys are making me wait 6-12 business days (8-16 normal days) to even get it shipped, and an additional three business days to have it in transit. Also, they charge a pleasent 25% cancellation fee PLUS more AT THEIR DISCRETION of which you cannot be exempt. Their service department has an abrasive attitude and needs to take a group ettiquete seminar. Not my choice, not again. I will go with the small company in New Jersey, thank you.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Worst of the worse!

by srogers1, April 15, 2009
worst of the worst!  3 weeks and counting on purchase of three cameras that everyone else has on the shelf.  They don't stock anything!  Worst customer service I have seen besides Verizon! 

Never,   Ever,  Again, 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I will never buy from Spytown again.

by exidepinions, February 1, 2009
I bought from Spytown the Cyrex HFX-800M video intercom with an additional EX-800D door camera.
Monitor stopped working after 10 min. without any apparent cause.  The problem showed up in the programming Menu mode: screen was blanking in one sec. every time when entered in menu screen.
I obtained the RMA number and returned unit to Spytown to ship to the Cyrex - the manufacturer.  Then for 8 weeks(!) I couldn't get my money back because Cyrex didn't have time to review the returned unit.
Finally, the did and reported to Spytown that unit was fine!  As a result I was charged a $125 restocking fee (plus my shipping costs) for the return of the defective unit.
On the top of that Spytown almost NEVER answers the customer service phone - the only way for me to talk to anyone was - to call the sales and ask them to transfer the call to the customer service.
Both Spytown and Cyrex are worth each other - both very bad companies.
I will never buy from them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

blkoutt@hotmail.com

by jamedean, October 30, 2008
I had a great experiance with my last order.  I placed and order online but was able to get help to verify i was getting the right parts that worked from somone that knew their stuff.  I could not get this on a few other sites which i wont name.  Spy Town 2 tumbs up!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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