SoftwareMedia.com

SoftwareMedia.com
 
Average Rating: 4.49/5.0 store rating
Customer Service 4
On-Time Delivery 5
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I'm very sorry to be writing this review because all things being equal, I prefer not to speak ill of others but I was very surprised by the unpleasant, shrill, and defensive customer service from softwaremedia.com. Their reps were extremely eager to put   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Would use this site again

by softwareuser23, January 17, 2013
Softwaremedia delivered my program fast, and the pricing cannot be beat. I called in to Customer Service regarding a simple question and they were very helpful and nice.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

It is a pleasure to do business with Softwaremedia. com.

by bernardvision, April 9, 2012
It is a pleasure to do business with Softwaremedia. com. The process is straight forward, and the customer service is outstanding; something I do not  find often in On Line Shopping. When calling customer services, their attitude is plaisant and they do more than what I would normally expect from such a service, People are really surpassing my  expectations. After purchasing the wrong product, I was very worried about getting my money back, but to my surprise the product return was easy and the credit has been  quickly applied, Purchased items are at your door at the expected time, and prices very competitives. I am using Softwaremedia. com for the last three or four years, and it always has been very easy. 
Bernard Crouzat , Ontario Canada. Management Consultant.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent

by mjmjd, February 28, 2012
Ordering was simple and delivery was quick.  Everything was done easily and quickly.  I would definitely shop with sofwaremedia.com again in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great shopping experience. Excellent vendor.

by uptimesvc, February 23, 2012
Good website, easy to navigate, large selection, free (and very quick) shipping. What's not to like? Definitely will use them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Low price on the item. Smooth process, ordering to arrival at my door.

by pmcguirk, February 15, 2012
Softwaremedia was the cheapest source for purchasing Quicken 2012 that I could find using CNet and ZD Net.  Followed the link from CNet to the website.  The ordering process via the Internet was quick and simple and at the advertised price.  I got an email notice that it was shipped in a couple of days and it arrived a few days later.  No complaints whatever.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great!!!

by mikestegner, February 10, 2012
Best price on the web and fast shipping, have done multiple transactions and have always been pleased with the product and service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good price, service, 2x discount, use google shopping

by estes94550, February 7, 2012
Item was exactly as specified; great price; great service and fast order processing.  It was clear how to get a discount for taking a survey, but after a quick email, I received a credit.  In fact, I believe I received the discount on the order (not shown when I placed the order) as well as a credit.  So, I got a double discount.  The only weird thing was that I had to navigate to their site using Google shopping to get the best price.  When I asked them about this, their reasoning didn't make sense.  So, great vendor, but use Google shopping to navigate to them!

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great transaction!

by mvonherr, January 28, 2012
Purchased copy of Microsoft software.  Found via google search.  Arrived quickly, and very inexpensively.  Great transaction!  Wish I have found them sooner.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Got the right product at a good price and prompt delivery.

by lgabrielse, January 24, 2012
Got the right product at a good price and prompt delivery. The Win 7 family pack was the right choice and Software media had the most compeitive price and reputation.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good prices, fast free shipping, many software titles

by sawmillsawmill, January 23, 2012
After a lot of searching online for this year's tax software, SoftwareMedia had the best price I could find.  I was very surprised to receive the software so quickly, even though shipping was free.  I'll definitely keep SoftwareMedia in mind for future purchases (taking note that they carry a lot of popular software).

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I would like better information on discs included vs only license keys.

by zjzadba, January 9, 2012
Products Ordered: Microsoft Office Pro 2010, Microsoft Office Infopath 2010
Delivery Speed: Awesome, especially given the holiday mail rush.
Order Accuracy: I did get the 2 products ordered. InfoPath is on a disc. The Office 2010 Suite only had a license key. I was under the impression I would get a disc. During the download process, a disc can be ordere from Microsoft for an additional 12.95 S&H tax. That should have been mentioned prominently up front. The download worked fine, but it is big and takes a long time. Customer Service: excellent, a mini-stocking with candy and a pen was even sent. Overall Satisfaction: If I had been sent a disc for Office 2010 or at least known up front all i was getting was a license key, I would be 100% satisfied. I would give my transaction 4 of 5 stars.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent!

by allmtntech, December 30, 2011
It was very easy to locate the products on their website and place my order.

Softwaremedia.com has a fantastic and broad software selection. 

They consistently have some of the best prices on the Internet, and bet of all, they offer free and speedy shipping, especially from Utah to Colorado. 

What more could you ask for?

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Outstanding prices on legit software!

by deucebigalow4, December 23, 2011
I was in the market for an upgrade to Adobe CS5.5 for my Mac and had previously gotten burned on a counterfeit purchase on eBay. I did a quick search and softwaremedia.com had the lowest price far and away for the software. It even beat eBay prices!

I never heard of them, and their pricing seemed too good to be true, but I gave them a shot. I'm glad I did because I was very pleasantly surprised.

The package arrived promptly and the software was still sealed, like it was just bought off the shelf! They even threw in a free thumb drive and a few treats for the holiday season.

I'm very satisfied and will keep softwaremedia.com at the top of my list for future software purchases.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very Satisfied. The webpage was well orgainized and easy to read.

by dvmnorton360, December 13, 2011
Very quick service and package came in well padded package.  I appreciate the fast service and you were the most reasonable priced web site.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great Products, better service

by rds1, December 10, 2011
Softwaremedia.com has always served my operation well. As a VAR, I rely on companies like this to provide high levels of service at a fair price. I was even able to combine shipping on separate orders without any issue. That is somewhat rare in the ecommerce profession. I will continue to use softwaremedia.com for all my business and consumer needs.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

EXCELLENT customer service, super-fast shipping

by amazon284, December 6, 2011
I had an amazing experience with Software Media. They are really top-notch with phenomenal customer service. I ordered an Adobe Master Collection but was unable to install it for several months due to my PC needing upgrades. When I finally got around to installing it, I discovered it wouldn't upgrade with the upgrade key they had given me. I called their customer service, nervous they wouldn't help me because I was so far out of the guarantee window, but they made it right.

They overnighted a copy of the newest version that WOULD upgrade from the key they gave me, and everythin worked perfectly. The whole thing was just a slight hiccup, but they made it right, even though I was WAY outside of the guarantee window. I will totally buy all my software from Software Media from here on out.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good prices and selection, fast shipping.

by billc265, November 26, 2011
I was initially attracted by a favorable price on the software I was looking for. Then I saw that customer feedback was very good and the geographical location in the western U.S. meant that my software should be delivered quickly. Everything was shipped the same day and arrived exactly as advertised. I am quite satisfied.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great prices, selection, and customed service

by stxvan, November 15, 2011
I was impressed by the prices and the selection at softwaremedia.com.  Additionally the product was shipped promptly and I was supplied with a tracking number to know when it would arrive.  Good Job!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fast, easy transaction.

by dmellen, November 12, 2011
Fast, easy transaction. Great prices. Website and production descriptions were excellent. Quick shipping. Overall experience great! I have no complaints.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great website navigation, excellent prices with free shipping

by nagaho, November 1, 2011
Website is easy to navigate - uncluttered and product specifications are pretty clear, compared to other software stores. I have ordered 2 items from SoftwareMedia.com. First item was boxed, shipped no problem Second was software in thin packaging that they shipped only in a thinly "padded" envelope. The box was damaged but thankfully the disks were okay. I did tell them about that and they responded with a personal e-mail. Both times I took advantage of the free shipping, but both items still arrived within a week.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I found Softwaremedia by accident when I was looking for a particular software company and thought I would take a look.  To my surprise and scrutiny, their prices were much lower than most of the online software companies I typically deal with. So   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent

by bigd57, October 23, 2011
Ordering was easy, order was shipped the next day. The software was new, factory packaged media, and was the cheapest price available on the web.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I found Softwaremedia to be an fair source of software for the price.  It took more than 10 business days to recieve the Windows 7 Home Edition family pack. The product key proved to be invalid.  One of my greatest fears about buying   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

My online purchase at Softwaremedia was simple, quick and I would shop with them again.

by lswins, September 22, 2011
We got a request from our sister office in Nebraska for a copy of Crystal Reports.  I did an online search and decided to try Softwaremedia.com based on good reviews and competitive pricing. I easily found the software I needed on their site and was able to place an order to ship directly to my counterpart in our Nebraska office.  I  received promptly e-mailed order and shipping confirmations and we received the product within the expected delivery time. Great online purchase, we would shop here again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

My experience was very good.

by spottedowl36, September 22, 2011
Their prices are good and the shipping was very timely. Would definitely purchase from them again and recommend Software Media to friends and coworkers. i was able to find what I needed at a very good price. The product arrived in minimal time and installation was a breeze. Very happy with my purchase. Site was easy to navigate.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Perfect!

by acenbee, August 16, 2011
I received my software quickly, and exactly what I had ordered.  Flawless transaction - no need for further customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Shipped us bad product; won't allow return or refund

by settledown, July 29, 2011
Product was backordered and delayed about one week.  When received, the seal had been broken and the CD-ROM showed signs of prior use.  It was uninstallable, and therefore, we were given a return airbill, and I returned the product just as it had been received.  This is where things turned bad. 

We were told that since the item was in used condition, we would not receive a refund, and the software would be sent back to us.

After lengthy discussion with customer service, they informed me that the key had previously been activated (confirmed by MicroSoft).  As I pointed out, it was not activated by us, as the software was uninstallable. She was unable to learn who had activated the key.  She stated that they could not take our word on what happened at our location. 

She did admit that a 3rd party distributor was involved, but she had not checked with them about the complaint. 

I was finally informed that they would stop the return shipment and refund a portion of the purchase price.  I mentioned posting this experience online.

Later, they called to promise me a full refund.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Very helpful

by laurenlunday, July 18, 2011
My shopping experience was great and painless, check out was easy and prices were reasonable. Shipment was quick and fast and to my satisfaction. would very much use this site again

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great company - quick shipping, and product was as expected.

by narwold, June 6, 2011
Great company - quick shipping, and product was as expected. I've ordered from them several times, and this has always been my experience. Have had no issues installing or registering products.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I am happy to do business with this company and have been satisfied.

by hennisdvm, May 4, 2011
This is at least my third order with Software.com.  The overall experience has been excellent.  I am disappointed that that my last order came as only an envelope with the CD when I purchased a full version expecting boxed software but otherwise I was impressed with the accuracy and timeliness of my order.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Lovin it

by mecscorp, April 19, 2011
Softwaremedia.com is hands down my favorite supplier. Always great prices A customer service. I always go to software media before I check anyware else. 



  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Quick, correct and no problems!

by taw2854, April 12, 2011
It's always a good day when I don't need to call customer service with a problem.  My order arrived promptly, was correct, and I was charged the correct amount.  My software is working as promised.  All is good.  I have not been back to the website to search for more software, but the next time I need software I will visit Softwaremedia.com.  It is always a pleasure to have an online ordering experience that includes good pricing, ease of website use,  and quick, accurate service.  I would certainly recommend Softwaremedia.com. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Always a great experience shopping @ Software Media!

by cvilfort, March 26, 2011
Always a great experience shopping @ Software Media!  Easy online order form, great customer service and fast shipping. Pricing is also the lowest I've seen.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Overall my shopping experience exceeded my expectations

by bazinga_review, March 15, 2011
This was my first purchase from Softwaremedia.com. The product was shipped overnight as promised. Had a technical issue installing the server operating system, after speaking with their support department briefly, I received an email with an RMA and FedEx return label a few hours later. The exchange of the software for a version that worked on my proprietary system went much smoother than I expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

painless

by grifsjudy, March 10, 2011
Easy to use web site. Ordered, shipped and received in less than a week... No problems, painless. Thanks a lot!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good experence. Nice folks

by nof_turtle, March 10, 2011
Item as described, shipped quickly.  Called for clarification before on line order.  Staff knowledgeable, personable, and helpful.  Will shop with them again for next purchase.  Will use them again for next software purchase.  Thanks!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good price, good service, right product.

by rusticator, March 7, 2011
I ordered from Software Media because they had a good price and I have had good experiences with them in the past.  The softwere arrived two days after I ordered it, and was what I expected.  Overall another very easy purchase experience.  I would order from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I was asked by the company I work for to purchase some software that would help facilitate group interaction on a series of projects we were working on. To save time, I went online to find what I needed.  After doing my due diligence through online   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Highly satisfactory shopping experience

by dgdraperus, February 20, 2011
Price, delivery and satisfaction all rate highly. The website is well designed and easy to navigate from product to product. I would recommend Software Media unhesitatingly to my colleagues at work and acquaintances in general.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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