SmartBuyGlasses

SmartBuyGlasses
Average Rating: 3.33/5.0 store rating
Customer Service 0
On-Time Delivery 0
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Great website, easy to understand, fast processing, prompt delivery, excellent product.

by natashatanya, February 24, 2014
I purchased a pair of Ray Ban Wayfarer sunglasses from SmartBuyGlasses. The website was fantastic, and gave me all the information I needed on the model I wanted. I placed the order on the 19th of December and received the sunglasses on the 24th. Received emails periodically updating me on the status of my order. No complaints at all! Great prices, wouldn't hesitate to buy from this website again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very satisfied, great product.

by nigleppaws, February 24, 2014
I was pleased that you had a area on your purchase order form where you could input data for prescription lens, that I found to be extemely good. 

I was not very satisfied with how long it took from order placement to actual shipment, that time was far too long in my opinion. My shipment got held by customs being it was coming from Hong Kong and the company did not ship the appropriate documentation and made the neccessay declaration, that was almost a week delay for it to be rectified. I had to pay Fed-Ex additional shipment which was not cool as they charged me shipping during purchase.

Once it got to the US I received it propmtly. On reciving the actual product I was extremely satisfied. I love my  Ray-Ban RB3364 Polarized-OO4/58. Unfortunately I lost it just this morning over the ships side. I am going to reoder a new one immediately. Only hope the shipment will be a much better experience and wont have to pay additional shippment.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Excellent quality, Rx perfect.

by rfess, February 24, 2014
Exactly what I needed - special computer glasses. Excellent frame quality (Carerra), and lenses are perfect.  This is the 4th pair of glasses I've received from SBG for the family.  Planning to order Rx sunglasses in the next 2 weeks. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Excellent

by dadostyle, February 24, 2014
I placed my order for my glasses at the SmartBuyGlasses website on 12-7-13. My order was for a Persol frame with a progressive lens. My order was quickly confirmed by email and I was given contact information to communicate by email with   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Brilliant online shopping experience

by johnnytron, February 24, 2014
Perfect shopping experience. The order arrived within a week, exactly as described. Superb value for money - highly recommended. 

I was able to track where my order was as well 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I placed an order for two different pairs of Smith Scope ski goggles on Jan 29th. On Feb 3rd, I logged in to check the status of my order which noted that both pairs were "Backordered". I did not receive an email from SmartBuyGlasses to tell me this. I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
These guys have very sleezy business practices. I ordered a pair of glasses from them and they immediately billed my credit card. Then they told me that my order would be delayed while they waited to get my glasses from their vendor. After waiting 8   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Buyers beware of this company!

by specialka, January 9, 2014
Despite ordering and paying a month ago, there is no sign of my shipment. After numerous emails to their customer service department, who seem to change all the time, there has not been any help at all. They shunned all responsibility (???) and told me to call the courier company directly (Toll), who have also gone radio-silent. No one seems to know where the package is. I can only think that any previous good reviews must have been planted as this company is looking like a complete scam. Purchase at your own risk!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

DO NOT purchase from this company!! You will lose your money.

by coach47, December 12, 2013
Do not, I repeat DO NOT purchase from the company. 

No delivery: their technique is that they buy time by saying the item is out of stock and ask you to order a so called "fast delivery" item.

I waited another 3 weeks ...no delivery. So I demanded a refund.  After trying again to make me buy a different item, which I refused to do, they accepted by email to refund within a couple of days but they did not refund, after 1 whole month.

I wrote to them but no answer. I now believe it is a deliberate SCAM!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

THE WORST. NO CUSTOMER SERVICE. PRESCRIPTION WRONG. WILL NOT RETURN EMAILS.

by harry67, September 25, 2013
Terrible in every way.  Prescription was totally wrong.  They will not return emails and have basically disappeared with my money.  Do not do business with this company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Some problems with shipping, but I got my glasses

by i-julia, July 28, 2013
I'm from Russia, Ekaterinburg. Bought glasses Max Mara MM JOAN II. I saw these glasses in our store MAX MARA, loved the model, but we have in store glasses cost around $ 350, has found SmartBuy Glass (OptikaWorld). Bought these glasses for $ 161 at a discount of 5% and the cost of delivery. Payment is made via Paypal 12/06/13. After 15 days, began to ask questions about the status of the order. Support answered, apologized, asked to wait. Wrote every week, asking questions about the order. I had all the nerves! After 36 days, opened a Paypal dispute. And lo and behold! The next day my glasses were shipped EMS service. Points were sent 18/07/13. Today 28/07/13. I got them. Very happy! Authentic! Without a doubt! I only found after buying Reviews SmartBuy Glasses, mostly negative reviews, very worried ... . But, well, I got my glasses.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great servcie, fast shipping, awesome product! Happy happy! :-)

by yvet3, June 2, 2013
My experiences with SmartBuy have all been positive. This is my 3rd purchase from SmartBuy Glasses and once again the despatch and shipping to Fiji was all done in less than a week and a half.  I was very happy with my purchase, I am getting a lot of comments on my new Electric sunnies. I will buy again from SmartBuy Glasses with no hesitation at all.  Thanks :-)

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great price, service and product. Be patient.

by firsttep, May 22, 2013
I was aware the delivery time would be a little long and given that, the price and quality of the product was fantastic and exactly as described.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Avoid this company, horrible customer service & based in England!!

by bimmere92, March 27, 2013
It's easy to shop online, but when you need help from customer service because of an issue well, they simply don't care. There email response is also very slow!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

transcaction was quick,easy and very satisfying

by natnatxpress, March 1, 2013
This was my first experience with SmartBuy Glasses, I assure you this won't be my last. The item order was exactly what I ordered. Shipping was quick,easily followed and on time.Had a problem with my insurance company,needed extra papers, they followed rapidely. 5 Star service . Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Always smooth transaction & fast shipping

by vt1278, February 25, 2013
Best words to drescribe my experience is excellent customer service, excellent product, affortable price and fast shipping. You can definitely rely on their service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Perfect glasses at a great price...what's not to love?

by sharibarnett, February 25, 2013
I had found frames I liked at an optitian and then ordered my glasses through SmartBuy Glasses.  With my crazy presciption, progressive lenses, all the coatings and whatnot, I usually pay $500+ for glasses.  These were $300 and are perfect.  Absolutely perfect. I'm not sure what I expected, but it wasn't getting it right the first time!  Would absolutely buy glasses from SmartBuy again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Thank you so much for the quality of glasses! Thank you!

by epi455, February 25, 2013
Great shop ordered glasses came to Russia for 30 days, all perfectly good quality sunglasses, spare set was a gift that very well, cover and cloth for cleaning glasses.
Thank you so much for the quality of glasses! Thank you!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

recommend to everyone

by littlemy, January 28, 2013
everything went smooth. The service was fast and the product – more than satisfying. In fact, I loved the glasses so much, I just bought another pair

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fabulous company to purchase from

by ckk0265, January 25, 2013
Fabulous service, excellent communication we were kept in the loop through the whole process.  The parcel came well packaged etc and we are very satisfied customers...I wouldn't hesitate to use them again.

Saved us heaps of money

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Dont trust

by sarahb123, January 10, 2013
Being from the optical field, I know most high-end eyewear companies would never allow their products to be sold online period, yet alone at these prices.  I would be very cautious that these items are fake and if not, def don't expect any warranty!  Most companies provide their warranty to the dealers whom are purchasing and distributing their frames, not the individual.  Be advised and beware!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

DumbBuyGlasses Hong Kong

by jasongroom, January 8, 2013
The sunglasses were sent in the wrong size, a scratch to one of the lenses and a non genuine Armani Case that did not stay closed. In reply to my complaints, I received many time wasting email replies which bordered on being sarcastic and contradictory. If I had known that "SmartBuyGlasses UK" are based in HONG KONG I would have steered well clear as UK Trading Standards in the UK will not apply to Hong Kong. Non existent customer service but just smarmy emails designed to throw you off track and waste your time. Be advised to avoid these sharks, and I wonder how many of the five star reviews are put up by their very own staff? Still no refund received and I won't be deceived by any smarmy reply from them thanking me for my patiance and feedback.....

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Fab!

by putton, January 5, 2013
Really happy with whole shopping experience - choice, price, ease of order, security and speed of delivery, quality of Tag Heuer sunglasses, but most of all that my hubby loves his Xmas pressie!! Thanks guys, good job!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Exceptional service and good quality product. Reliable!!

by klzm, December 26, 2012
I ordered with prescription lens, expecting it to take a long time, as stated 1-3 more working days. Much to my surprise, it was done really quickly and my order was shipped out. The product reached the next day, really speedy service and the quality of the product was not compromised. Very satisfied :)

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I've ordered glasses from smartbuy twice now and both experiences were great. I ordered these beauitful Vogue designer frames for my mother on November 25, 2012. 2 days after ordering, I received confirmation of my item being in   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

stay away from this company

by stayaway123, December 18, 2012
Stay as far away as you can. I ordered a pair of glasses on the 25th of October - its 10th of December today and im still waiting, as they have messed up the delivery address and sent the glasses somewhere else.. Also according to the tracking info the glasses were sent from HONG KONG, which as far as I remember from geography lessons is not in Italy. So, so much for the authenticity! I have asked for this order to be cancelled and money refunded. Stay away from this company!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

The glasses I bought are fake

by mooza, December 14, 2012
I bought a pair of men's Tom Ford Leopold Havana sunglasses.  In my opinion, they are *FAKE*.  The reasons why I think they are fake:

1. The glasses case is the wrong case

2. The Tom Ford brand name on the glasses case is pressed and not embossed in gold

3. The glasses do not come with the Tom Ford branded glasses cleaner

4. The frames are twisted.  They don't sit right.  I put them on, looked in the mirror and they sat really crookedly.  I took them off and had a look, the frame is really obviously twisted.  This would not have passed Tom Ford Quality Assurance tests and/or they would never  have been manufactured by Tom Ford with a fault...  

Before you suggest that they were damaged in transit, they are so twisted, there's no way they could twist this much without them breaking.  Also, the were packed really well in multiple boxes and well protected.


imgur.com/a/sH4uX

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Where do I start. Avoid like the plague. My order should have been delivered over 3 weeks ago, by Fedex. I was sent a tracking number and told my shipment was on its way. However, Customs seized my shipment and would not release as it was suspected as   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great value & good service!

by stephencarroll, December 11, 2012
2nd time I've bought from Smartbuy Glasses & very happy with their prices & service. I'd recommend them to all. I'll be back!

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great Customer Support

by lingbacker, December 3, 2012
Ray-Ban aviators were good quality. Got prescription lens so the 'Ray-Ban' logo didn't appear on the lens. This was the disappointment though.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Had a really good experience with them overall am very satisfied.just some notes:- when ordering make sure that items that are not marked as fast shipping are not discontinued, cause you will go weeks hoping that you will get you pair of   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very good experience

by wiseman77, October 30, 2012
Good quality, good product, delivery on time, full service support. Buying at Smart was a wise decision. Ideally you should focus owhether stuff that is available for short time delivery, once you do that you will get your product very soon.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

You get what you pay for

by greentea3, October 26, 2012
Basically, ordered a pair of tom ford eyeglasses with prescription lenses in june 2012. Great pricing, they saved me $600. Waited for a month, emailed customer service, said my item was back ordered, gave me alternate options to choose from but decided   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Great Shopping Experience - Well Done

by rosajean, October 26, 2012
Excellent service - I will certainly recommend SmartBuy Glasses Online Store to all my friends and family. I ordered a pair of Ray Ban Justin 710/13 Sunglasses - coloured Matt Havana, on Sunday 14/10/12 and the notice of delivery was at my door on Friday 19/10/12 - I was able to collect them from the FedEx office on Saturday morning - If I had been home on Friday that would have been 5 days from ordering which is very impressive. I was kept up to date with my order every step of the way with emails & parcel tracking numbers.  I was quite nervous ordering sunglasses on line as I was unable to try them on before purchasing but they were exactly what I saw from the picture, as well as the colour. The cost was approximately what I could have bought at a local shop but being able to shop from my home with no hassle is very important to me as I work full time,  so thank you thank you, fabulous service. Regards

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

A great place to buy sunglasses

by t34master, October 25, 2012
I had a good experience with this company, the ones I wanted first weren't in stock and neither were my second choice, but my third choice were so about a week later I got them. They arrived in perfect condition no problems, and I got a partial refund for the price difference from my first choice. Great helpful customer service and good deals.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Will shop again and recommend others.

by rkadontario, October 23, 2012
Huge selection, huge savings and reasonably quick shipping.

Ordered pair of D&G glasses Nov 30, arrived Oct 16.  Considering they shipped from Hong Kong via overnight Fedex, I think that was pretty good... saving $300 over the cost at Costco is even better.

I would highly recommend them, and will buy again.   

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

delivery speed FAST FURRIOUS order accuracy GOOD customer service TOP LEVEL overall satisfaction OH

by i2o2, October 19, 2012
I'm really satisfied of quality, condition and method of shipping. Shipping from Hong Kong to Ukraine for free is really exclusive. I looked for this item on different web sites and I could find the better offer. Everywhere is more expansive and takes shipping charges in amount of ~ $ 40,0, plus packing is worse than yours, plus present from your side that is so sweet to receive too.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I will start off with the good. The product finally did reach me and the quality of the product is to my satisfaction. Now the bad,1. THE DELIVERY AND DISPATCH DATES THAT THEY PROMISE ARE FAR FROM WHAT THEY ACTUALLY ARE. And when contacting the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Fake goods - thieves

by motin, October 15, 2012
They sent me fake sunglasses from Hong Kong. This makes them thieves and it is shocking that their website and fraudulent activity is still active as of October 2012.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great product & price; need to work on lead-time required!

by metalpeddler, October 11, 2012
SmartBuy's selection of designer eyewear is outstanding, and their prices are very competetive.  My choice was unfortunately not a "fast shipping" item, so I can't speak to what "fast" implies.  I do hope, however, that it's faster than the month plus I waited for my order!  Customer service was helpful enough, but couldn't manage a firm delivery date. I will say that I am pleased with my purchase; the fit and finish are excellent - what you would expect from glasses that cost considerably more.  My experience on the whole was quite satisfactory, and I'll gladly give SmartBuy a second chance to prove themselves.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 2/5.0 store rating

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