SleekHair.com

SleekHair.com
Average Rating: 3.44/5.0 store rating
Customer Service 2
On-Time Delivery 3
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Good Price, Great Experience. Will From Buy Again!

by ghuang18492, December 1, 2012
I just recently purchased a few items from Sleekhair.com, and I gotta say, these people are great! Not only is the price good, they also have some surprisingly great customer service. Had a very enjoyable, issue free shopping experiences. I will definitely be buying from them again in the future!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I recommend Sleekhair to anyone who is looking for affordable, quality salon products. The shampoo and conditioner I usually buy is only available at high-end salons or at expensive beauty supply stores. Not only does Sleekhair have my brand of shampoo   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

Rip-off!

by houd1965, November 12, 2012
Horrible products!!! I received my order and the products were dried up and unusable - a chunky mess. I've used the product before and what they sent was in the same package but not the same product. I called and they said that there is a 30 day return policy and it was too late for them to do anything for me - I love company imposed policies that basically mean they don't care about anything except taking my money! I would NOT recommend this company and will never do business with any company that doesn't stand by their products, what a rip-off!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

HUGE selection

by wendyjacobs, November 1, 2012
A friend of mine suggested I check out www.sleekhair.com and I'm glad she did. They have a really large variety of products, which is nice. I've been looking for a website where I can buy all my cosmetics and hair care products in one place. I'm very   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
This company is dishonest. I ordered from them and they shipped it but it was never delivered to me. The UPS tracking information they sent me said the products were damage in transit. The tracking information also said UPS made a damage report and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Satisfied Customer

by phdp23, October 2, 2012
I recently made a large order for the 33 oz liter sizes of Matrix Biolage Color Care Therapie Shampoo and Matrix Biolage Color Care Therapie Delicate Care Conditioner that repairs my dry and stressed hair. My ordered shipped out the following business day and it took only 3 days to arrive to my door step. Everything was accurate with my order and I received all the correct products I originally ordered. They also emailed updates of my order's progress with tracking information. I am 100% completely satisifed and would shop with them again! My next order will definitely be larger since they carry all of my favorite brands as well.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I always buy my hair products from my salon stylist but she ran out of the product line that I like. I did some internet searching for it and found it on Sleekhair. The product itself came super fast and it was packaged very well. I initially had an   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have always had a thing about buying beauty products, lol.  I found sleekhair.com and I knew I was in trouble.  Or rather my wallet was!  TONS of excellent products, great prices and I couldn't believe how fast it was shipped to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I wont sit here and lie to you, I am a bit vain!(And I'm a guy) I've even had a friend call me metro! Now I'm not overly conceited, I just care about how I look! First impressions are essential, and you only get one   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
As somebody who works in the beauty industry, I know to find a great supplier who deals in quality products without charging an absolute fortune. When a client recommended sleekhair.com, I checked it out myself, because my supplier at the time was   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I thank my friend Susanne for recommending me this website. I also recommend sleekhair.com to anyone who is looking for a trust worthy place to buy hair care products.  And for those people who have been victim to cheap and ineffective online   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Recently, I ordered the Aphogee Deep Moisture Shampoo, Apoghee Gloss Therapy Hair Polisher, and the Apoghee Balancing Moisturizer from sleekhair.com.  I have not been able to find any decent quality hair products where I recently   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excuses and Errors

by jlucescu, January 19, 2012
Just had a horrible experience with Sleek Hair. After 3 days of placing my order I noticed my order still said "pending" I emailed customer service and they told me there was no problem and they would ship my order as soon as possible. After 1 week and 2 more unanswered emails I emailed again only to be told by a different rep that my order had been "lost" and was never processed. She nicely offerred to process it immediately and express ship it at no cost..awesome right? Wrong. 2 days later they ran my visa for the order but still no tracking number, I sent another email only to be told the "shipping invoice" was lost and my order was never shipped....wow thats a whole lot of excuses for one order. I told them to forget it and refund my money...which they hopefully won't screw up either. Such a shame I won't be doing business with them anymore because I love their website and their prices.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I would like to commend sleekhair.com for making my online shoppingexperience a positive one. They have a really extensive selection of products.  I recently purchased a CHI Rocket Professional Hair Dryer. I was absolutelythrilled with   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
We all know how important looking good is in today’s world.   It has become pretty much essential.  The problem for many people I know is; what is the best place to get all of those beauty products we all use on a daily basis?    Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Their website error became my problem

by iamfreakyb, November 8, 2011
I understand that 50 bucks might not break a company, but its sad when the company really makes it obvious that they don't need my business. The website showed a product as in stock, when I ordered it I got an email that one product was out of stock (their error). Could they ship the products that were in stock? NO. Its all or nothing. I can wait the extra two weeks or cancel my order. Wow, nice. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellent Selection, Price and Service

by ercl01, November 4, 2011
I have ordered three times now from Sleekhair.com and have only had good experiences.  First of all the selection of prodcts is incredible.  Thanks to Sleekhair.com I am able to order a few hair products that I can no longer find in any local store, plus I actually pay less through Sleekhair.com than I did buying from a local store.   I have received my orders quickly after placing my orders, so I have nothing but good things to say about delivery times.  You can check your order status online and offer customer support via email and a toll free 800 phone number.  I like them so much that I suggested them to my sister in-law and she has been very pleased too with Sleekhair.com (she has only 1 order but plans to order again in the future).  So overall I give a big thumbs up to Sleekhair in terms of selection, price, devliery and service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Sleekhair.com is beyond amazing!!

by indicaleigh, October 26, 2011
Sleekhair.com is my new favorite store. I can't stop telling people about them. I found myself telling a perfect stranger this morning and decided I'd better write a review. Not only was my order completely correct, and exactly as described... It shipped out in 24 hours! I couldn't ask for anything better. I wish all online stores were like sleekhair.com

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellence at its best!

by sitnak78, October 19, 2011
I dont know what the others are talking about. My experience with Sleekhair.com has been absolutley wonderful! I work in a hair salon with many other hairdressers and we all get our personal hair care products from sleekhair. I've been a returning   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellence at its finest!

by sara9124, October 19, 2011
SleekHair.com is most definitly the best place to buy hair products I've found online. And I've looked around alot. I ordered a number of items for my first purchase and they showed up at my doorstep extremely quickly. They were all in perfect order too, no mix ups like the other company I was using. I love the huge selection and variety of products here too, some of these I can't even find in a hair salon! My sister is now an avid sleekhair.com fan and we both love your store. Great site, Great value, great servce, overall I myself  am VERY satisfied customer and I will be coming back to Sleekhair.com the every time I need to restock on my favorite products :)

Thank you sleekhair.com!!
You rock!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fantastic!

by wynnfreak777, October 17, 2011
My shopping experience at SleekHair.com was unlike any other experience I have had.  The order accuracy and process was swift and very seamless. I ordered a very large shopping cart worth of items for my Mother for her birthday, shipping and delivery speed was extremely impressive, and although I didn't need any customer service, it was there and always available if I needed it.  Overall It was a very impressive display on how the company cares for the consumer, and personally impressed me enough that I WILL be doing future business with them for sure!
I highly recommend SleekHair.com! 5/5

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Poor Customer service

by yfyjym, October 17, 2011
I had no problems with this company until I needed to make a return due to adverse reaction to products.  The customer service rep - Melissa, immediately did not like it.  I asked her if I could return the products because I had an allergic   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Makes My Wife Happy

by vandalz, October 13, 2011
This is the third order that my wife has received now from sleekhair.com before it was supposed to arrive.  My wife was told it would be five to seven days for the shipment, but it arrived in only three days.  Of course, she is much happier because of this.  She ordered some coloring for her hair after she found out that are daughter thought it would be funny to pour the rest of hers down the bath tub drain.  Sleekhair.com has always had what she needed and when she needed it.  I know where I am going to go this Christmas.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Lightning fast shipping, low prices. Highly recommend!

by tommybpa, September 20, 2011
I was hesitant to order from Sleek Hair after reading some reviews but did anyway because their prices were the lowest for what I wanted. So on the evening of 09/15/11 I placed an order for 2 perms. I had a delivery confirmation email from UPS the next morning. The exact items I ordered arrived today. They shipped the correct items in less than 24 hours so I am very pleased. I will definitely order from them again!

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Wish I'd Read the Reviews Before Ordering!

by alingus, September 19, 2011
I placed my order on 9/6 and was promised delivery in 3-5 business days.  After 10 days, I had not received my order or any communication from the company.  I called to inquire and was told that I could not speak to the people who handle the orders but that they would get them a message.  I was contacted by email within 2 days and I finally got tracking information.  If all goes well, I will have my order 20 DAYS AFTER I ORDERED IT.  Now I'm nervous because I'm afraid I might get opened/used product.  I will never, ever buy from these guys again.  EVER.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

SUCKED!!!

by detradillon, September 9, 2011
THIS COMPANY SUCKS!!! I purchased a Hai Tong Flat Iron when it arrived it was broken.  It litterally never worked when I opened the box.  I called Customer Service and they asked if I wanted a Warrenty, I never used it.  I returned the product and still have not received my money back.  So they have my money and the procuct.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very well pleased , smooth transaction, would buy from again

by sandraseay, June 16, 2011
I ordered Paul Mitchell pet shampoo and conditioner and was very pleased with my order. I would buy from sleek hair again. I can't comment on their customer service because i am happy with my purchase. Their prices were several dollars cheaper than other sites i checked. I read some off the other reviews and do know sometimes you have a bad experience. Companies are only as good as there customer service representitives and the workers who pack the shipments. With as many complaints that are out there ,sleek hair certainly needs to check into this problem. I can only speak from my experience, shipped quickly and i recieve an email with a tracking number from ups. checked the tracking number and my package was delivered on the date specified. A+ as far as i'm concerned.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Well no more ordering from this company.  I purchased 6 tubes of New Blonde haircolor and a bottle of peroxide that is to be used with this color. It is supposed to soften your base on blonde hair.   Used one tube and 2 oz   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Good product, Excellent Service.... Highly Recommended !!

by atulmalhotra20, February 27, 2011
I have tried different hair shampoos but my hair was dry and rebellious. I have poofy, often dry and damaged hair that is very hard to do anything with. I recently decided to try some other brand shampoos in an attempt to try to find something so that my hairs shine and look nice.

So I tried out the shampoo from sleekhair and instantly i really " LOVED " it. It does wonders on my difficult hair. The shampoo is amazing!! It does everything it claims to deal with dry, rebellious hair by decreasing poof, moisturizing, and making it more manageable!

I strongly recommend it.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Bad Experience, Bad Customer Service! Don't Use!

by pequitas98, February 10, 2011
I too had a bad experience and am reporting them to the BBB. The e-mail customer service is the WORST! I dealt with someone named Junko. I ordered a 16 oz pump of gel + a 10.9 oz tube and only recived the pump. It was advertised as a 2 piece deal and I have the order confirmation e-mail to prove it. I was told the same thing as others that have posted reviews ....that the pictures don't always represent what you're getting. I,however, have an e-mail they sent me to confirm the order that clearly states what I claim. I got nowhere with Customer Service...was told about the 20% restocking fee. I kept it because I refuse to give them one more cent. I will NEVER order from them again and I caution you to do the same! I am pretty certain there was a language barrier with the person I was dealing with...but, that shouldn't affect the outcome of a Customer complaint!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Very happy 1st time customer

by tsuchla, November 2, 2010
Just purchased AG Bigwigg Root Volumizer from Sleekhair.com.  Very fast shipment (4 days from the order being placed).  Item was exactly as described and well packed.  I would order from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered the 1st time from sleekhair and ordered the Earthly Body Love Soaking Shampoo & Love Dew Botanical Conditioner.  They sent me the Earthly Body Original Shampoo & Conditioner.  Totally 2 different products.  I emailed   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

AWFUL AWFUL AWFUL!!! SPEND YOUR MONEY ELSEWHERE!!!

by sleekhairsux, May 2, 2010
this is the WORST online shopping expirence EVER!!!! i will NEVER purchase ANYTHING from them again!!! we ordered 1 item (body lotion) which we did receive.  except it was not what we ordered at all!! we ordered "american crew tea tree body lotion" and received "Paul Mitchell Lemon Sage energizing body lotion". our order form was inside with what we ordered listed AND HIGHLIGHTED! the product we received was not only the WRONG BRAND but a completely different SIZE!!! How stupid to you have to be to send someone a product that is completely different from the one highlighted on their order form. we have contacted them asking them to send us the correct product and have yet to hear from them. AWFUL AWFUL AWFUL!!! SPEND YOUR MONEY ELSEWHERE!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Frustrating

by gr8shopper, October 24, 2009
I ordered 9 days ago and received a tracking number which had no information AT ALL, I mean ZERO, on where the package was and when it would arrive.  I called customer service and was put on hold when the sales person could not find any info either.  Next thing I know, she says, "Oh, it's been shipped and you should receive a confirmation email with a link."  Later, I did receive an email notifying me of the shipment, but the link did not work.  I tracked the package on UPS which states it will not reach me for another 5 days.  Fast service?  I think not. So far, I am not impressed in the least.  I also found the same products for less money at beauty-mart.com.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Sleekhair.com is completely awesome!!!  A couple of monthes ago, after reading the mixed reviews on this website, I was skeptical to order from them.  However, since then, I have ordered my hair products and Murad skin care products   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
This is not my first time purchasing from Sleekhair.com. Shopping with them is always a pleasant experience for me. They have a wide selection of items and great prices.  I have been searching the internet for a UK supplier of Kenra products for a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

DONT BUY FROM SLEEKHAIR.COM!!!!!!!!

by lynn2323, June 30, 2009
i ordered a ghd hair iron,when i got it i called ghd to register, the
lady told me at ghd that she could not register it, no such serial
number, i returned the item since it was a fake, they did not return my $235.00!!!!!!!! and i never heard from them, i emailed, called many times
their answer machine said that they were on the phone with other callers everytime i called, they do not return phone calls or emails!
they have an F rating with the bbb.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Excellent service from Sleekhair.com . Quick and Great Prices!

by brendawade01, June 26, 2009
I placed an order last Tuesday.  I love their selection of black hair products.  My favorite brands are Avlon Keracare and Dudley.  Sleekhair.com carries both of these brands and at great prices.  To my surprise, I received my package on Thursday.  Amazingly quick service.  I highly recommend them!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

good product delivery & customer service

by dl99, February 3, 2009
I have placed several orders with this company over the past year and a half.  I have always received the products promptly & never damaged until my last order.  In my last box of products one of the bottles leaked about half of the contents.  Upon discovering this, I emailed customer service & quickly received a reply stating they would either send the replacement product at no charge or refund my credit card, whatever I preferred.  So far I have been pleased with the delivery of the products and their customer service.  I will continue to order from this company.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible quality control and customer service

by dicej007, June 4, 2008
Very poor. Would not order from them again. I ordered 2 of the same product. When it arrived I only received one. The packing slip indicated that I ordered 2 products and was charged for 2.

Their customer service phone line gives you no options to speak to a human being and directs you to send an email. I did this and have received no response.

Recommend you avoid this site because of their extremely poor service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating

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