Sears

Sears
 
Average Rating: 3.12/5.0 store rating
Customer Service 2
On-Time Delivery 3
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Excellent prices excellent installation...

by Sears Shopper, May 20, 2013
Excellent prices excellent installation at the store.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great experience

by Sears Shopper, May 20, 2013
Great experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Please IMPROVE the item descriptions...

by Sears Shopper, May 17, 2013
Please IMPROVE the item descriptions online. Item description online does not include dimensions. The purse I received was a smaller version of the one I was expecting.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

wickedly difficult site to navigate and...

by Sears Shopper, May 16, 2013
wickedly difficult site to navigate and it wants to push the "external" sale links instead of Sears. If I wanted other site's material, I would good to those sites and not Sears.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

excellent

by Sears Shopper, May 16, 2013
excellent

  I would shop here again
Overall Rating: 4/5.0 store rating
 

have not received item yet

by Sears Shopper, May 13, 2013
have not received item yet

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Fastest delivery ever! Less than 24...

by Sears Shopper, May 7, 2013
Fastest delivery ever! Less than 24 hours !

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The item was damaged. Will be sending...

by Sears Shopper, April 25, 2013
The item was damaged. Will be sending it back. Hoping they will send another one.

  I would shop here again
Overall Rating: 3/5.0 store rating
 
On January 12, 2013, I ordered a futon from Olejo.com, through Sears.com's web site - a New Energy Fuji Futon Queen Frame, SKU#NEW8414. After having it for approximately 60 days, the edge of the front frame broke. This company's web site, as well as   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

The online experience, especially the...

by Sears Shopper, April 23, 2013
The online experience, especially the chat after the shelves arrived slightly damaged, was terrible. Going to the store in Ogden was a joy. The sales clerk indicated (as the online site did not) that my local store had exactly the same shelving for the same price. The clerk made my exchange of the shipped shelving easy and pleasant.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Item went out of stock at online...

by Sears Shopper, April 22, 2013
Item went out of stock at online warehouse before order was completed, so I lost out on getting the free shipping. Now I'll have to travel 50 miles each way to the closest Sears store to pick it up at a cost of around $16.00.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

It was very convenient and easy. I...

by Sears Shopper, April 17, 2013
It was very convenient and easy. I have one nearby so I love using the in-store pickup. I just order online and then when I show up at the store, it's there waiting for me. Very quick and efficient.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Not sure why you sent a survey when the...

by Sears Shopper, April 12, 2013
Not sure why you sent a survey when the product is expected to arrive till late today. Can't answer all questions until I receive the product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

PAIN FREE....LOVE TO DO BUSINESS THAT...

by Sears Shopper, April 8, 2013
PAIN FREE....LOVE TO DO BUSINESS THAT WAY! ONLY THING I BOUGHT THIS LAST WEEK AND IT IS $20.00 CHEAPER THIS WEEK ON SALE!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was very good. I received what I...

by Sears Shopper, April 3, 2013
It was very good. I received what I exepected to receive on time and in good condition. Thank you.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Frustrating that some products were...

by Sears Shopper, April 2, 2013
Frustrating that some products were just out of stock with nothing said about back order availability.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Was good but found curtains $3.00...

by Sears Shopper, April 1, 2013
Was good but found curtains $3.00 cheaper elsewhere but decided to keep the ones I bought from Sears.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Pick up process was incorrectly...

by Sears Shopper, March 29, 2013
Pick up process was incorrectly described in email and wasted time.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

NEVER AGAIN - NEVER BUY FROM SEARS!!!

by thanksohio, March 28, 2013
Sears lost my order, told me it was shipped, than said was delivered, than said was being shipped.  Piece of **** company!!  Stay far away from this **** hole.  Sears corporate tells me that this is a third party seller and they have nothing to do with it.  They said it doesn't matter that they use the sears.com website and charge your sears card, it is NOT there responsibility I need to contact the vendor.  When I explained that I did and they refused to talk to me I get hung up on.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

no issues

by Sears Shopper, March 28, 2013
no issues

  I would shop here again
Overall Rating: 5/5.0 store rating
 

did not recieve this product yet

by Sears Shopper, March 27, 2013
did not recieve this product yet

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Still have not received email that my...

by Sears Shopper, March 16, 2013
Still have not received email that my item was ever shipped.Just received email that my order was made on the 11 of March.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Great

by Sears Shopper, March 16, 2013
Great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent service. nice internet...

by Sears Shopper, March 14, 2013
excellent service. nice internet shopping, with easy to follow leads in shopping from item to item. i will go there again. BUT I don't know how they were able to know what I was shopping for as I never thought of inquiring at sears. Internet Magic

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great

by Sears Shopper, March 11, 2013
Great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by Sears Shopper, March 10, 2013
good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Pleasant shopping experience. I...

by Sears Shopper, March 8, 2013
Pleasant shopping experience. I received my product way before I was told I would.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Customer service is not a priority

by tjjones68, March 2, 2013
I placed an order for a large stationary belt sander and accessories.  The accessories arrived, but the sander did not.  The UPS tracking showed it enroute back to Sears.  I called customer service, but they did not stop the return.  The return says that the customer did not want the item, but that is a lie.  I did not cancel the order.  It never even showed up at my house!  Besides this, why would I cancel an order for a machine and keep the accessories that fit it!  I e-mailed Sears several days ago and they still will not give me a response.  I've made three major purchases from sears in the last 2 months with home delivery, and only one of those purchases has gone well.  The sale prices aren't worth the headache to get the products.  I am done doing business with this company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I ordered two identical items to be...

by Sears Shopper, March 2, 2013
I ordered two identical items to be shipped separately to two different addresses. One had excellent tracking and was delivered very quickly. The other, the tracking was not as good and was delivered a day later. (different states)

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I was sent conformation on 2/6/13 that...

by Sears Shopper, February 25, 2013
I was sent conformation on 2/6/13 that my order had been shipped. I then recieved a return conformation on 2/7/13. Not only did I not recieve my order, I definatly did not return or cancel it. I called and they said it was not available and my credit card would be credited. That has not happened yet! There was no mention in the e-mails about it not being available. I had to call to get that information. Did not strike me as being very profesional.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

order arrived quick in good condition

by Sears Shopper, February 25, 2013
order arrived quick in good condition

  I would shop here again
Overall Rating: 5/5.0 store rating
 

still waiting to hear. Item apparently...

by Sears Shopper, February 19, 2013
still waiting to hear. Item apparently on back order

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Better than expected

by Sears Shopper, February 17, 2013
Better than expected

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very easy and a good price

by Sears Shopper, February 13, 2013
Very easy and a good price

  I would shop here again
Overall Rating: 5/5.0 store rating
 

oil and chain file were fine. 2 Chains...

by Sears Shopper, February 12, 2013
oil and chain file were fine. 2 Chains were on line purchases and aren't due yet. I did how ever receive my Blue Max chain saw on the Feb. 11 as promised. The box was so torn up; It had probably half a roll of clear tape. Haven't tried to start UNIT yet so don't know if it is in working condition. This maybe a return .

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent Service! No problems and the...

by Sears Shopper, February 4, 2013
Excellent Service! No problems and the phone arrived earlier than expected! Thank you very much!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great transaction. Delivered early.

by Sears Shopper, February 4, 2013
Great transaction. Delivered early.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Product as described, and priced right.

by Sears Shopper, February 4, 2013
Product as described, and priced right.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Shoes were in stock and delivered on...

by Sears Shopper, February 4, 2013
Shoes were in stock and delivered on time!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered the BT-1016 3-Pack batteries...

by Sears Shopper, January 31, 2013
I ordered the BT-1016 3-Pack batteries for Uniden cordless phone handsets. Instead, I was shipped BT1008 batteries, which do not fit into the Uniden phones.

x I would not shop here again
Overall Rating: 1/5.0 store rating

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