Sarraf Jewelry

Sarraf Jewelry
Average Rating: 4.24/5.0 store rating
Customer Service 4
On-Time Delivery 4
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wasn,t completely happy with the...

by Sarraf Jewerlry Shopper, October 22, 2013
wasn,t completely happy with the chain,didn't like the huge lobster claw & catch connectors.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Order mix-up

by tallorder, October 21, 2013
We recently ordered a heavy 18K ring from Sarraf. Shipping was quick, but the package contained a very similar item and not the one ordered. We contacted the company, returned the ring, and then they shipped us the correct item. Customer service was good. This was our second purchase, and we would buy from them again. I read the reviews here and thought twice about just getting a refund after the mix-up, and I am glad I didn't. The ring is beautiful. Double check the product recieved regardless of where it was purchased, and always be ready to send something back.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

excellent merchandise and excellent...

by Sarraf Jewerlry Shopper, October 21, 2013
excellent merchandise and excellent service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Product was excellent, shipping was...

by Sarraf Jewerlry Shopper, October 8, 2013
Product was excellent, shipping was excellent and price was great. I am very happy.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

experience was excellent from start to finish

by arkhart, August 29, 2013
This firm has been badly rated in past reviews. It is a shame because bad reviews are misleading. They bent over backwards by phone and e mail to correct a sizing problem on a ring we purchased. They never once questioned why.. They did the right thing.
I give them 5 stars for quality and Service 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

They had a lot of choices The prices...

by Sarraf Jewerlry Shopper, July 12, 2013
They had a lot of choices The prices were much better than elsewhere We got exactly what we wanted

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was extremely pleased with my...

by Sarraf Jewerlry Shopper, May 22, 2013
I was extremely pleased with my purchase. The quality of the gold ring was simply top notch. This was my second purchase from Sarraf, and I will definitely make future purchases from this company.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The wedding band was just as...

by Sarraf Jewerlry Shopper, April 27, 2013
The wedding band was just as advertised...beautiful. It arrived exactly when promised. The size was perfect and I am enjoying wearing it immensely. I liked doing business with Sarraf Jewelry. Cheryl Watson (it was ordered in my husband, John's, name)

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Site was easy with detailed info. Also...

by Sarraf Jewerlry Shopper, April 25, 2013
Site was easy with detailed info. Also was able to speak with knowledgeable person for clarification. This is the second time I have used this company and will do so again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Item ordered 3/4/2013, Sarraf...

by Sarraf Jewerlry Shopper, March 25, 2013
Item ordered 3/4/2013, Sarraf advertised 2 day delivery, there was no indication that there would be any delay re delivery. 3/7 checked status of delivery, item not shipped, call to Sarraf resulted in promise of overnight delivery at no additional charge. Check of status 3/8, item shipped regular 2 day delivery, not overnight, result item I needed to arrive 3/9 arrived 3/11. Item is high quality & excellent value & my wife loves it, just wish it would have been here on her birthday.

  I would shop here again
Overall Rating: 4/5.0 store rating
 
Take your money elsewhere. Haven't even recieved my wedding band yet. Not sure when it will come as they straight up didn't have what they said they did and tried to tell me I was mistaken! Horrible customer service! I bought the ring online. On their   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

false advertising

by sbrodsky2000, March 2, 2013
Purchased a 14k 10g solid gold bangle from them for my fiancee as a birthday present. When I received the item and weighed it, it was only 7g. Thats a 30% and $100 difference. Company has not responded to my email and there is not enough time to find a replacement elsewhere before the date arrives. Also, don't be deceived by the free 2-day shipping. It's useless when they don't fulfill the order for 5 days.  False advertising.. stay away!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

there was a mixup in the exchange which...

by Sarraf Jewerlry Shopper, January 28, 2013
there was a mixup in the exchange which cost everyone some time and money. however, sarraf bwas very good about paying for extra shipping on the mistake, and the quality of the 14k gold chain was very good.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Wonderful experience

by Sarraf Jewerlry Shopper, January 12, 2013
Wonderful experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service, excellent prices,...

by Sarraf Jewerlry Shopper, January 3, 2013
Excellent service, excellent prices, excellent merchandise!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent quality, pricing, and...

by Sarraf Jewerlry Shopper, January 2, 2013
Excellent quality, pricing, and shipping speed. Look forward to additional purchases.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

liked everything

by Sarraf Jewerlry Shopper, December 24, 2012
liked everything

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good

by Sarraf Jewerlry Shopper, December 21, 2012
Good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

sarraf fraud...

by sarriglobal, December 3, 2012
I buy chain suposed 5 gr 14kt sarraf send one chain 2 gr this is fraud web not buy in sarraf ... i send demand for this company for informatic fraud 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Was sceptical at first, but very...

by Sarraf Jewerlry Shopper, November 21, 2012
Was sceptical at first, but very satisfied with the product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellence at it's best

by jen040291, November 8, 2012
I have a lot of 14kt. gold jewelry so I know a good piece when I see it. I am also a retailer myself and Sarraf's prices are less than what I can purchase wholesale.I ordered this bracelet for my husband for Christmas.I was skeptical because the price   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

quality craftsmanship and excellent, personalized service.

by lisa99, October 31, 2012
My fiancee and I navigated several jewelry websites while shopping for our wedding bands, and Sarraf.com was by far the best.  Neither of us knew very much about jewelry, but after chatting with one of the representatives  we had figured out exactly what we wanted. They have a large variety of hand made bands and benchmark made plain wedding bands. By the end of our conversation we had put together two amazing wedding bands, and even though we had asked for our rings to be engraved, Sarraf.com was able to turn the rings around fast enough that we could wear them for our wedding photo shoot the following weekend. Overall, I can't say enough about how great our experience dealing with Sarraf.com was, and I highly recommend them to anyone who is looking for quality craftsmanship and excellent, personalized service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

really nice and place to buy jewelry

by kchamilton2012, October 31, 2012
Have made multiple purchases from sarraf.com company and have been very happy to have received quality merchandise at very good prices and secure shipping and always on time, everything we need from an online jewelry website. My wedding band is very comfortable and high polished all the way, i also bought a jewelry cleaning cloth from them, and will for sure buy from them in the future. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
In search of a comfort-fit platinum band in size 8, I checked out the offerings of local jewelers, including the Lucida line by Tiffany. The best deals I found, though, were for larger-sized rings at Costco and Amazon, both of which would have to be   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Bad/Scamm

by denys_dvt, October 4, 2012
SCAM: I am happy with the way the product looks but not happy on the fact that I paid for one chain that is a round snake suppose to be 22" and weighs 9 grams of yellow gold and they sent me a 18" chain of yellow gold that weighs 7 grams. If i wanted a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Recently I received a ring that I purchased from sarraf.com (18k White Gold Contemporary Comfort Fit Band 7.5mm). However, there was a stamp inside the ring “Benchmark® 14K” (the company manufacturer). This ring supposed to be a solid 18K   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I was hesistant to order from this company b/c i saw a couple bad online reviews, BUT I AM SOOOOO GLAD I DID!!!Perfert.  I ordered a 20", 2.5mm, 11gram 14kt yellow gold diamond cut rope chain.  The package came on   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I would hesitate to buy from them again.

by persnickitya, March 21, 2012
On Saturday, 3/17 I ordered "18k gold hoop earrings, 25mm diameter".  2-day free delivery.   So, okay, they took 3 days to arrive, not a problem.  I opened the package with great anticipation to find some really beautiful earrings.  They are flawless, gleaming, appear to be of good construction.  The ONLY thing is, they are 23mm, not 25.  (Not insignificant, considering the cost of gold.)  Do they think I don't know how to measure? 
Now, do I complain, and go to all the trouble of sending them back, trying for a refund, and being all discombobulated because of it?  I can't decide.  I feel ripped off, but on the other hand, I love these earrings.  So, here is my decision.  I will keep these beauties, but by giving an honest review to warn others of this, will hopefully put the company on alert to be more ethical with their products. 
I encourage others, if they have more patience and fortitude than I, to return, complain, and holler loudly if they run into similar problems.  Do not assume that your jewelry measures as advertised!

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great quality and price. Extremely happy with my purchase. Customer service needs some improvement.

by jlos1213, December 14, 2011
I ordered a 14kt. solid gold Italian horn charm. Sarraf was the only place I could find that sold an x-large size and at an awesome price. Ordered at midnight on a Wednesday and received it the following Wednesday. Was so excited when I received it. It is a beautiful piece and the exact size I was looking for. I am 100% satisfied with the quality.  However I did email them on Monday to check the status of my order since their website said I had no current order with them. ( that made me a little nervous since a payment had already gone out to them ) They never replied to my email. ( which made me even more nervous ) I think they need to improve their customer service and to notify customers when an order has been shipped. Besides that I am very pleased with the quality and price of the product I purchased . I would recommend them at this point.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

OUTSTANDING

by bradleybt, November 30, 2011
I saw a necklace on their web site & called about it. It was delivered the following day. They were very cordial & knowledgeable .

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

HIGHLEY RECOMMEND THIS COMPANY FOR PURCHASES ONLINE

by anthonymt79, October 17, 2011
This was my first purchase online so I was really nervous about going through with it, but I decided to take a chance and so glad I did. Sarraf jewelry was a pleasure to do business with and will be purchasing more jewelry very soon. When I recieved the chain I purchased I took it to my local pawn shop to test and weight it. All tests and weight came back perfect and it looks fantastic. I definitely recommend this company for anyone who wants the best deal and best quality merchandise online.Its much easier and less expensive to shop online than when you go to local jewelry store they have to order the product anyway so why not just cut them out of the picture and save lots of money.Also the local jewelry stores never have anything good to say about shopping online and why would they since they order online for their customers and dont tell them so they can profit off of your purchase . 
DEFINITELY RECOMMEND SO THE NEGATIVE COMMENTS ABOUT SARRAF ARE FALSE BECAUSE THEY CAN DEFINITELY BE TRUSTED FOR SELLING QUALITY JEWELRY WITH THE BEST PRICES ONLINE!!!!!
Thanks again Sarraf,you now have a customer for life !!! A.M.T

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Bought a 14kt 2.3mm 22 inches franco chain.

by tomcry2006, August 6, 2011
I bought a 2.3mm franco chain 22 inches long and weight was 20.grams, my item was delivered and recieved as promised, I love this strong and durable chain, Sarraf is a good company to do buisness with and they dont rip you off, back to the chain it is well made and heavy, will buy another franco chain and pendant for my wife, then braclets with a couple of rings, you can see the good quality and the chain feels smooth very very nice will continue to do business with sarraf for a long time to come.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

AVOID THIS COMPANY!

by k159leb, July 29, 2011
Sent me an entirely different item than ordered. Contact phone numbers are not in service!! No answer to emails. Item returned still no refund! AVOID THIS COMPANY!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Stay far far away

by rimmers, June 17, 2011
Return is a nightmare.  Stupid me did not insure it.  Fortunately it was only a $32 sterling silver chain. They say now they have no record of it. How convenient. No customer service per se.  No RA number or nothing.  Just goes into a black hole.  Never again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I shop online almost everyday, but this place will never see me again!  It started out ok... until I received my package.  I loved the red box my 14K white gold bead chain came in.  I opened it up and was very disappointed!  I paid   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Stay Away!

by oscar52, March 6, 2011
Horrible nightmare! They have a terrible customer service and terrible products. What you buy is not what you get. The ring i bought was terrible it was a nightmare returning it.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

VERY SATISFIED WITH THIS TRANSACTION

by israeltekhelet, January 7, 2011
I ordered a 14kt solid gold curb link chain bracelet 23.40 grams, 10mm, flat, 8" online.  The Bracelet was $875.00.  The chain is not hollow or overlaid.  It arrived exactly on the due date in a stylish red box.  I signed for it from UPS.  I am very happy with this bracelet.  It is exactly as described and very handsome and shiny.  It’s marked 14kt on both ends.  I am very satisfied with this company and will most likely do business with them again.  In addition, I was able to track it easily via the UPS Website from the e-mail sarraf.com sent me.  I felt at ease from the beginning of the transaction all the way to its arrival.  I took the time to read several different review sites of sarraf.com before I ordered from them and noticed there were several people that complained about this company, however, I took a chance and on doing business with them and am very glad I did.  Thanks a bunch Sarraf!  Sarraf is a legitimate business and not a fraud.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Hi there. My address was incorrect,...

by Sarraf Jewerlry Shopper, August 10, 2010
Hi there. My address was incorrect, even after an email to Sarraf customer service. I received contact by the shipping company to clarify, which is good, because otherwise it would have gone to the wrong address. Other than that, goods were lovely and exactly what I wanted. Very pleased.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I enjoyed searching the website. There...

by Sarraf Jewerlry Shopper, July 29, 2010
I enjoyed searching the website. There are many gorgeous pieces and my ring is absolutely beautiful. I will be purchasing other items.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I was looking for a bracelet and a pendant. The customer service was not helpful when I called them requesting the pictures of a specific item. It was hard to judge by the picture they provided. So I gave it try and bought bracelet only. OMG, I   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating

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