SameDayMusic

SameDayMusic
 
Average Rating: 4.59/5.0 store rating
Customer Service 4
On-Time Delivery 5
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I have bought a handful of items from them last year. The first item had some minor issues but I got it squared away with an exchange. I was granted a pre-paid return slip and the item was shipped back without a dime out of my wallet. I was very   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

good shipping prices compaired to other...

by SameDayMusic Shopper, February 14, 2013
good shipping prices compaired to other online competitors, item came as advertised

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good prices, quick shipment, will shop...

by SameDayMusic Shopper, June 4, 2012
Good prices, quick shipment, will shop here again

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always very professional and courtious...

by SameDayMusic Shopper, May 15, 2012
Always very professional and courtious when ever i have a problem or question. If you carry what i am looking for i always make sure i purchase it from your company first.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They do not warranty the tubes they sell. Run Away.

by loosebruce, April 30, 2012
Excellent speed of delivery on a Russian TungSol matched set of 6550 tubes.

Unfortunately, one of the tubes has some sort of intermittant, and will go from normal current to blow-the-fuse when bumped. This showed up in the first hour, during unloaded burn-in.

This is the statement I got from SameDayMusic:
"
We are sorry to hear that the Tungsoll 6550 Power Amp Tube Matched Duet is not working out.  In accordance with our posted exceptions
we can only accept this item back if it has never been opened at all.  We work very hard to inform you of any exception to our policy prior to purchase.  In this case, the exception was stated on the product page

"This item must be exchanged directly through the manufacturer if it is
found to be defective, and can only be returned to us if it is
unopened."

Because the item has been opened/used, we apologize that we cannot
accept it for return. Thank you for your understanding.
"

First and last purchase from them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

FAST SERVICE AND GREAT PRICES

by SameDayMusic Shopper, November 15, 2011
FAST SERVICE AND GREAT PRICES

  I would shop here again
Overall Rating: 5/5.0 store rating
 

same day took care of my needs. I will...

by SameDayMusic Shopper, October 28, 2011
same day took care of my needs. I will use them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

quick and easy. Very pleased! will...

by SameDayMusic Shopper, September 1, 2011
quick and easy. Very pleased! will definitely use them if I need something in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The item I ordered came in on time.

by SameDayMusic Shopper, August 26, 2011
The item I ordered came in on time.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was easy, exciting, satisfying, and awesome!!!

by leatheface13, August 24, 2011
It was the lowest price I found for the amp I was looking for. Their used equipment is practically brand new! Their Speed PLay payment plan was what sold me. Overall, everything was perfect!!! Highly recommend!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

SameDay should be called 2 and a half weeks later. Will not shop here again.

by allmsl, August 7, 2011
I recieved my "same day" merchandise,(Rain 6 core computer) two and a half weeks after placing my order. After checking the website a week after the anticipated shipping date I saw that a new shipment had arrived and called the custumer service number. The gentleman I spoke to told me the computer was still on back order. I advised him to check the web site, he put me on hold, and returned five minutes later and stated that I was right, and my order should be shipped before that evening. I paid for 2 day shipping, but recieved my  order 3 days later. Great Computer, but I will not be using Sameday for future purchases.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
From the store front, to the vast inventory (not quite up to par of "musician's friend", as LOTS of listings showed items as "out of stock"), to the ease of navigation, to the instant stock status updating, through to the easy no hassle "speedpay"   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fantastic!!!!!!!!

by thunderfoot304, June 11, 2011
SameDayMusic is FANTASTIC!!!!!
I called with questions several times before placing my order. Customer service was very kind and they knew the products very well and answered my questions on the spot. I did find the item at a lower price and all I had to do was supply them with a link and immediately they "beat" the lower price. Not just matched it, they beat the lower price!
They offer a payment plan of 1/2 down and the other 1/2 in 60 days if you are completely satisfied with your purchase. If you are not happy, send it back within 60 days for a full refund. Also, if you have a gig coming up and need a piece of equipment ASAP, you only need 1/2 of the money up front. Who has not been in need of something quick and just did not have all the money?
Very quick delivery, my order was complete and correct when received which is rare with most companies these days.
Overall, I am very satisfied with SameDayMusic!!!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent service. I will buy from them again!

by gweber68, April 14, 2011
I ordered two guitars from Samedaymusic, both an Ibanez S770PB and an Ibanez RGA72TQME.  I ordered them in the middle of the day, and with next-day shipping.
Why next day shipping?  When I want something, I want it as soon as possible, but I'm very used to online retailers that take a day or two to process an order before they even think of shipping something out.  Boy was I in for a pleasant surprise.  
Not only did they process the order on the same day, they actually got both guitars out the door only hours after I'd ordered them, and they arrived early the next morning.  
I really appreciate that kind of service! I certainly didn't expect them to be able to ship my order on the same day I'd placed it, especially given that they are east coast and I'm out west.

They've earned themselves a guaranteed return customer!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

shipped from remote location

by bugmenot1, April 10, 2011
Fast delivery?  NOT.   Instead of shipping my purchase from the nearest warehouse, Samedaymusic.com shipped all the way from New Jersey.  I live in Nevada.  They have a warehouse in Nevada.  So, why was I waiting 5 days for an item that could have been delivered in 2 days? According to their customer service, they didn't have my item at the Nevada warehouse.  I asked them how a person could find out which warehouse a particular item would be shipped from.  The answer:  YOU CAN'T FIND OUT UNTIL YOU BUY IT.  What a load of crap.  I purchased on Wednesday afternoon and the little girl's birthday was on Saturday afternoon.  Had the purchase been sent from the appropriate warehouse there would have been no issue.  Sadly, I had to go to a local Sam Ash in order to have their instrument in hand at her party.  My word of advice: DON'T TRUST SAMEDAYMUSIC.COM TO SHIP FROM THE LOCATION CLOSEST TO YOU.  It's very easy for them to list which warehouse an item can ship from.  They actively choose not to inform their customers until they already have your money.  

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

A very, very positive experience in every way.

by greatgb99, March 25, 2011
Very satisfied with my recent experience with SameDayMusic. Beat everyone else's price, free shipping and fantastic return policy. Will definitely shop here again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great!

by songwraith, March 19, 2011
Fast, reliable, professional, friendly.  SameDayMusic is my favorite place for studio/music equipment!  I would strongly recommend them to anyone outfitting a studio or acquiring music gear!  

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Same Day Music consistantly provides fast professional service.

by jgroe427, March 5, 2011
I am building a recording studio and have placed many orders with Same Day Music. Every single order was shipped the same day and arrived within a few days with free shipping. All products I ordered were packed well and the items were correct. All items arrived in factory sealed boxes. Same day Music is one of the best on line musical instrument and equipment retailers. Same Day Music always sends order confirmation and shipping confirmation Emails quickly. Many other on line retailers just generate a tracking number the day you order, but Same Day Music Actually ships!!! Highly recommended!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

great experience

by lion0527, February 11, 2011
First time orderer from Same Day Music. Very quick delivery on a well packaged small musical item. Price was great and no taxes or shipping cost on an inexpensive item was probably the best selling point.Their catalog seems extensive and their pricing is very competative. Most likely, I will return to that site for business when I am in need of items.

RM

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
 

The web site was easy to use, the...

by SameDayMusic Shopper, January 31, 2011
The web site was easy to use, the prices were good, and the selection was very good.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great to do business with them!

by prestim, January 25, 2011
I ordered a Nano Clone Analog Chorus Pedal from Same Day Music. I received fast and acurate confirmation and delivery. I am about to order a second item from the, I would recommend them to anyone!

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Wrong item shipped TWICE!!

by charvel, January 21, 2011
wrong item shipped TWICE!  delivery speed ok, customer service ok,  I specified the color was the most important issue and twice they got it wrong

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I shopped Same Day Music after another organization totally messed up my order. (After two attempts, they had still not sent one fully functional system.) Same Day Music beat every competitor on my new Any Spot wireless in-ear monitor band pack   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Simply put. Awesome - Go buy your stuff NOW.

by daveshops4me, January 15, 2011
Same Day Music holds to all their promises.  First they have some of the coolest stuff around.  Their prices are spot on - plus they will price match too.  I purchased two simple small items (Samson Airline headworn-mic and a Hosea 1/4 TRS to XLR adapter).  Each shipped from two other sides of the US without a problem.  Oh, and their Same Day Shipping Guarantee - it is no joke.  Yup, they missed mine.  Followed up on their guarantee with no hassle.  So, if you're looking for quality music equipment and a customer service department that really cares, I'd recommend Same Day Music.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Always good. thanks

by SameDayMusic Shopper, January 14, 2011
Always good. thanks

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great product, great delivery time.

by SameDayMusic Shopper, January 5, 2011
Great product, great delivery time.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

fantastic prices and sevice.

by fleabags3, December 27, 2010
i ordered from SameDayMusic for the first time on December 16th.  I got my order in about four days.  Their communication and service were excellent.  The price of the items i purchased was fantastic. good deals...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

Very Happy Customer

by shoofta, December 20, 2010
If you want super fast service, the best return policy in the business, outstanding customer support, and a general all around great purchasing experience, look no further. I tried them the first time with a Gibson Les Paul, all I can say is I am sold on Samedaymusic and enjoy doing business with them knowing that my satisfaction is guaranteed. I always receive my items the very next day, granted I am quite close to them, but they have always shipped my orders the same day. Bottom line is, they have taken the worry out of on line shopping for me, they want you to be completely happy with your purchase or they will take it back with no issues at all. If something isn’t right, they will make it right, so you can be confident that your satisfaction is their top priority.

I also like the fact that once you place the order everything just gets done, they don't annoy you with phone call after phone call, you simply place the order and it gets shipped that day, simple and quite effective. No fuss no muss, just great service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

A good place to shop!

by paul_burgess, December 19, 2010
It was easy to find the part that I wanted. I needed a replacement pedal for my keyboard. My previous one was broken, (it was squeaking terribly and would be really an annoyance if it weren't fixed or replaced) and I needed it quickly for a performance that I was doing with a partner five days later. It was easy to order it, and to select the shipping plan that I needed. The part arrived as scheduled. A good place to buy these kinds of things!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great customer buy program

by SameDayMusic Shopper, December 17, 2010
Great customer buy program

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Like the name says "SameDay...

by SameDayMusic Shopper, December 15, 2010
Like the name says "SameDay Ordered the same product elsewhere and waited two months Never did get them Same Day shipped day it was ordered Awesome!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very professional and timely.

by SameDayMusic Shopper, December 14, 2010
Very professional and timely.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service

by kerryokie1, December 10, 2010
Delivery very fast and accurate.  My order was shipped within 24 hours of placing it and I received my item in three days via UPS.  Everything was packaged well to avoid damage.  I also received an email confirmation of both order receipt and of shipping. I am very satisfied and would definitely place another order from this vendor.  I would definitely recommend to my family and friends who purchase musical gear.  I actually did purchase from this vendor again within one week

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I love this place!

by SameDayMusic Shopper, October 4, 2010
I love this place!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great service and I got the keyboard in...

by SameDayMusic Shopper, July 4, 2010
Great service and I got the keyboard in time for my daughters birthday! They beat the competitor's prices too! I highly recommend this merchant.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Had no problems. Merchandise received...

by SameDayMusic Shopper, April 6, 2010
Had no problems. Merchandise received on time. Would shop with SameDayMusic again. Thank you!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered my Hartke 2500 Bass Amplifier...

by SameDayMusic Shopper, April 1, 2010
I ordered my Hartke 2500 Bass Amplifier & two instrument cables, they arrived in mint condition, on time.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great Job!

by SameDayMusic Shopper, March 29, 2010
Great Job!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

easy quick,,good value

by SameDayMusic Shopper, March 23, 2010
easy quick,,good value

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Received damaged goods and could not return them

by acmeseed, February 12, 2010
I purchased a set of Seymour Duncan P-Bass pickups. The top of the clear plastic box in which they come was severely scratched and obscured the view of the pickups, I thought the damage would be only to the box. When package opened I discovered that the pickup covers were scratched as if someone had dragged them on a rough surface. The pickups were going in a new guitar and having the covers scratched would have detracted from the look of the guitar.

Their return policy states that you cannot return parts because "due to the possibility they have been used"

I contacted them anyway and received a reponse pointing me to their return policy for parts, I responded asking them if this applied to damaged parts and they never responded.

I am stuck, I could not see the scratches until I opened the package so I will either throw them away or install them anyway.

I will steer away from buying anything else from them ever again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating

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