Ross-Simons

Ross-Simons
Average Rating: 4.5/5.0 store rating
Customer Service 2
On-Time Delivery 3
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Very good. No problems.

by Ross-Simons Shopper, February 24, 2014
Very good. No problems.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Terrrible customer service, rude & not helpful.

by dap1118, February 21, 2014
If ordering, the customer service is typically good, not always great, but as I said it's good. 

However, should you have an issue with a piece of merchadise, you may encounter curtness and attitude from what seems to be older women in that dept. I am also a woman of 50 plus years and I don't understand the "bitter woman" attitude of these ladies.  Maybe there's a job better suited for them ...


Taking the time to show a customer with a product issue that their issue is of the utmost importance should be job #1 for Ross Simon's customer service department.  

I have ordered so much from them over the years and found this is not a new problem with the bad attitude. 

To summize, I'd definitely orderl again from Ross Simon's as the quality of the majority of their merchandise is good, but beware the customer service women should you need to return or have something defective replaced. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Everything is fine. I love the...

by Ross-Simons Shopper, February 6, 2014
Everything is fine. I love the earrings.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My order was handled efficiently and...

by Ross-Simons Shopper, February 3, 2014
My order was handled efficiently and everything arrived in good condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great!

by Ross-Simons Shopper, February 2, 2014
great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The actual answer to number 7 is MAYBE....

by Ross-Simons Shopper, February 1, 2014
The actual answer to number 7 is MAYBE. I would have to look at what I was interested in. The experience with Ross-Simons was fine. It went without any problems.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The products were as discribed. Good...

by Ross-Simons Shopper, February 1, 2014
The products were as discribed. Good buy for the money. Very nice customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I could not be happier with Ross-Simon....

by Ross-Simons Shopper, January 29, 2014
I could not be happier with Ross-Simon. I have No problems finding something I am looking for or just navigating through their online site. I am hapy with their choices of jewelry. I have always had the utmost customer Service. I recently bought a ring and before I received it they had a Special reduction in the price. I called and it was adjusted and a credit was applied to my account. I was happy, but my husband was even more happy because he was buying it for me for our 32nd Wedding Anniv. Boy did he make out.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Love this necklace; reversible. Only...

by Ross-Simons Shopper, January 14, 2014
Love this necklace; reversible. Only have to take one necklace now for my slides; silver or gold. Very good quality too!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always good or better. I have a lovely...

by Ross-Simons Shopper, January 13, 2014
Always good or better. I have a lovely collection of R-S jewelry, most purchased by my late husband. I've decided to continue his tradition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Ross-Simons has good quality jewelry...

by Ross-Simons Shopper, January 10, 2014
Ross-Simons has good quality jewelry and most of the time- pretty good discounts.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

this was an online purchase both my...

by Ross-Simons Shopper, January 8, 2014
this was an online purchase both my husband and I are very pleased with his new wedding band

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always love to shop with RS, have been...

by Ross-Simons Shopper, January 2, 2014
Always love to shop with RS, have been a customer for over 20 years because I love the quality of their jewelry and the variety they offer.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It is ALWAYS excellent. I have NEVER...

by Ross-Simons Shopper, December 29, 2013
It is ALWAYS excellent. I have NEVER had any problems!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I totally forgot about an order that...

by Ross-Simons Shopper, December 29, 2013
I totally forgot about an order that was to take a longer time then necessary,i ordered a new name plate and it does not tell me how long it will be to get it??

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My shopping experience was completely...

by Ross-Simons Shopper, December 27, 2013
My shopping experience was completely satisfactory. However, my wife does not like the earrings & we will be contacting Ross Simon after the holidays to arrange for a return.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I got my necklace on time and the order...

by Ross-Simons Shopper, December 27, 2013
I got my necklace on time and the order was completed without issue. I would order again from Ross-Simons.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The most difficult thing for me wasthat...

by Ross-Simons Shopper, December 26, 2013
The most difficult thing for me wasthat you can't really tell the size of the item from the picture in the catalog. This is really critical with something like hoop earings. The ones I purchased looked like the picture but were much larger than I thought thety would be and were actually too large for the person who received them.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

great, it was easy to find what I...

by Ross-Simons Shopper, December 26, 2013
great, it was easy to find what I wanted and place my order, and the price was substantially lower than Amazon.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

LOVE Ross-Simons!! They have the best...

by Ross-Simons Shopper, December 23, 2013
LOVE Ross-Simons!! They have the best quality jewelry for the price!! And great inventory to choose from!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great #6 nothing was required to...

by Ross-Simons Shopper, December 23, 2013
Great #6 nothing was required to complete my purchase or receive a rebate

  I would shop here again
Overall Rating: 5/5.0 store rating
 

no hassel shopping

by Ross-Simons Shopper, December 19, 2013
no hassel shopping

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I'm happy with the earings I...

by Ross-Simons Shopper, December 17, 2013
I'm happy with the earings I ordered and they were delivered very quickly.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent selection, service, range of...

by Ross-Simons Shopper, December 17, 2013
Excellent selection, service, range of prices, website.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have shopped at Ross-Simons for years...

by Ross-Simons Shopper, December 15, 2013
I have shopped at Ross-Simons for years and have always been pleased with my purchases and delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I think the quality and service of Ross...

by Ross-Simons Shopper, December 13, 2013
I think the quality and service of Ross Simon's is top notch.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good

by Ross-Simons Shopper, December 13, 2013
Good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very happy with the website and the...

by Ross-Simons Shopper, December 12, 2013
Very happy with the website and the company

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Shopping experience was pleasant.

by Ross-Simons Shopper, December 12, 2013
Shopping experience was pleasant.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

good price, great service, fast...

by Ross-Simons Shopper, December 11, 2013
good price, great service, fast delivery, will shop here again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Website is easy to maneuver which is...

by Ross-Simons Shopper, December 11, 2013
Website is easy to maneuver which is very important to me. I love the jewelry selection, I've placed 3 more orders! Eagerly waiting for those to arrive! Prices are reasonable. The only con I can think of is their stores aren't located on the west coast.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The service & items are always...

by Ross-Simons Shopper, December 9, 2013
The service & items are always excellent. You can't go wrong shopping at Ross-Simons

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Terrific-great company

by Ross-Simons Shopper, December 6, 2013
Terrific-great company

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent service

by Ross-Simons Shopper, December 6, 2013
excellent service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This was my first disappointment, after...

by Ross-Simons Shopper, December 5, 2013
This was my first disappointment, after shopping with Ross-Simon for years. The band was so tiny, that you really could not see it on the finger. It definitely is over priced for something that small. Returning was easy, however I believe I should be reimbursed for shipping the item back. I have been with them for years,and it would be a professional courtesy decision to keep a devoted client satisfied and happy. After all this is the holidays.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Couldn't be easier to make an...

by Ross-Simons Shopper, December 4, 2013
Couldn't be easier to make an online purchase. Order arrived promply, and well packed.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Loved the quality and detail. Necklace...

by Ross-Simons Shopper, November 30, 2013
Loved the quality and detail. Necklace is a wrap around one, sits nicely, doesn't flip up. Ring has lots of detail and the bracelet lies nicely around the wrist. Loved the 25% discount. OH YEAH!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The website was easy to use and the...

by Ross-Simons Shopper, November 29, 2013
The website was easy to use and the pieces were all in stock and ready to ship. I was very pleased with the experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good choices and reasonable prices

by Ross-Simons Shopper, November 27, 2013
Good choices and reasonable prices

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My order was fine, I ordered the white...

by Ross-Simons Shopper, November 25, 2013
My order was fine, I ordered the white pearls but really wanted the pink, peach and light gold colors. They did not have this online, which is odd. The pearls are pretty, I wish the clasp was more inline with the size of the pearls, it looks a bit out of place. This details should be part of the string of such large pearls. I understand it is cost, but RS can do better. Thanks, Kaye Keliher

  I would shop here again
Overall Rating: 4/5.0 store rating

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