Rock/Creek Outfitters

Rock/Creek Outfitters
Average Rating: 4.7/5.0 store rating
Customer Service 5
On-Time Delivery 5
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The web site showed the product I was...

by RockCreek.com Shopper, February 12, 2014
The web site showed the product I was looking for at a lower price than I could find anywhere. I received my jacket quickly in time for my trip.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I found the website to be easy to shop...

by RockCreek.com Shopper, January 31, 2014
I found the website to be easy to shop from and the check out process was easy too. I will shop again for the boots for my husband.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

tracking was very poor. had to call to...

by RockCreek.com Shopper, January 26, 2014
tracking was very poor. had to call to find out when merchandise was to be expected.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Easy to use website. Had what I was...

by RockCreek.com Shopper, January 8, 2014
Easy to use website. Had what I was looking for in stock and several color choices. Offered a discount where other merchants had exclusions. Arrived very quickly. Good experience overall.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Thank you for a great on line shopping experience!

by goingskiing, January 6, 2014
This was the only place I could find the item I was looking for. The payment page had some issues, but the support chat option was right in front of me. Online Chat session was quick, easy and solved my issues immeiately. Ended up buying a few extra toys!

Great service, great selection.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good experience

by RockCreek.com Shopper, January 2, 2014
Good experience

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Order was received quickly, well...

by RockCreek.com Shopper, January 2, 2014
Order was received quickly, well packaged and as described.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Pleasant shopping experience. The...

by RockCreek.com Shopper, December 25, 2013
Pleasant shopping experience. The layout of the page is easy to navigate and shipment time was short.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great pricing! No issues.

by RockCreek.com Shopper, December 22, 2013
Great pricing! No issues.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Was a little concerning when I received...

by RockCreek.com Shopper, December 21, 2013
Was a little concerning when I received an email them having tracking number problems. But they kept you informed. Excellent service. Will use again and again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

fast shipping, great value. I will be a...

by RockCreek.com Shopper, December 15, 2013
fast shipping, great value. I will be a repeat customer.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It went smoothly and purchase was...

by RockCreek.com Shopper, November 30, 2013
It went smoothly and purchase was delivered on time

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent! Will buy again soon

by RockCreek.com Shopper, November 3, 2013
Excellent! Will buy again soon

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The product was very well priced. I...

by RockCreek.com Shopper, November 1, 2013
The product was very well priced. I received a coupon code to make it even cheaper,I was very excited about it. When I tried to order it the coupon code didn't appear at all. I ended up using another coupon code that was worth less, but was very disappoint the code they gave me to check out with on the site didn't register at all. When I tried to call the store front to figure it out no one answered. It was a good price and I had to go to another activity and needed the sleeping bag so I went a head and purchased it anyway. I would appreciate it if I ever go onto the site in the future that the codes listed actually work. The sleeping bag did come in early and was in good condition. I just felt like I was almost getting false advertising on the product when the discounts wouldn't register.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

No frills, but effective purchase.

by RockCreek.com Shopper, October 25, 2013
No frills, but effective purchase.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was ok

by RockCreek.com Shopper, October 2, 2013
It was ok

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I had a very good experience shopping...

by RockCreek.com Shopper, August 22, 2013
I had a very good experience shopping with this company. I would shop there again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great experience, always find what I am...

by RockCreek.com Shopper, August 21, 2013
Great experience, always find what I am looking for in terms of running and trail running gear. Excellent results every time I shop at RockCreeck, that is why I am a regular customer.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The process was clear and simple. One...

by RockCreek.com Shopper, August 14, 2013
The process was clear and simple. One item needed to be shipped directly from the manufacturer, and I was fully informed of progress from start to finish.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I shop RockCreek several times a year....

by RockCreek.com Shopper, August 10, 2013
I shop RockCreek several times a year. I have a list of things that I need, and will scan mailers from them regularly. When I get a "hit", i.e., a good price and in my size, I'll buy it from them. I have never had an issue with quality.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Straight-forward and no hassle. Good...

by RockCreek.com Shopper, August 7, 2013
Straight-forward and no hassle. Good site and good company that seems to like and appreciate its customers. Good selection, decent prices, fast shipping.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This merchant consistently stocks a...

by RockCreek.com Shopper, June 27, 2013
This merchant consistently stocks a fairly good selection of better-quality men's shoes and accessories.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very friendly and helpful staff!

by RockCreek.com Shopper, May 13, 2013
Very friendly and helpful staff!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great transaction!

by RockCreek.com Shopper, May 12, 2013
Great transaction!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was an easy shopping experience! I...

by RockCreek.com Shopper, April 18, 2013
It was an easy shopping experience! I would definitely shop online with them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Everything was done quickly, on time,...

by RockCreek.com Shopper, March 29, 2013
Everything was done quickly, on time, and the product was in perfect condition. Fantastic overall service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy and good value - high customer...

by RockCreek.com Shopper, March 26, 2013
Easy and good value - high customer focus

  I would shop here again
Overall Rating: 5/5.0 store rating
 
Rock/Creek's online shopping experience is quite pleasant. In addition to being able to find customer reviews of many items on the site, I am also given suggestions for other items I might be looking for. Rock/Creek seems to have a great selection of   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I found the support staff very polite...

by RockCreek.com Shopper, March 10, 2013
I found the support staff very polite when making an online enquiry.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered shoes but had to return them...

by RockCreek.com Shopper, March 6, 2013
I ordered shoes but had to return them because they were to wide. The only problem I had was that I had to pay return postage. I received the refund in a day after they received the shoes. Great website, and company.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Thank you for the ease of purchase and...

by RockCreek.com Shopper, March 3, 2013
Thank you for the ease of purchase and the fair prices.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Customer service was quick and helpful....

by RockCreek.com Shopper, February 23, 2013
Customer service was quick and helpful. Package arrived quickly and in good condition. Would happily order from RockCreek again.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

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by RockCreek.com Shopper, February 18, 2013
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  I would shop here again
Overall Rating: 5/5.0 store rating
 

I would shop here again because I like...

by RockCreek.com Shopper, February 6, 2013
I would shop here again because I like their products, but I was not happy to receive men's clothing instead of the women's clothing like I had ordered. I also discovered that to send the piece back to RockCreek would have cost me shipping as well, when it wasn't my mistake in the first place.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

While a sizing chart was provided, I...

by RockCreek.com Shopper, February 5, 2013
While a sizing chart was provided, I question its accuracy. In short, the item didn't fit and was returned. Also return shipping costs are borne by the purchaser.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Horrible.

by _canitbefair_, February 4, 2013
My experience with shopping at Rock Creek is awful! I ordered a skirt and towels and got confirmation that my order was shipped. After 2 days they informed me that I will get a partial refund, because the skirt was oversold! Okay, I can understand that. I told sales representative that they should adjust their inventory, and he said they will. Well, after 4 days, skirt still shows as available in the size and color I ordered! I asked the sales representative to adjust their inventory, because somebody else could purchase something that is not in stock. You would think they would do that, but no.
I guess they just don't care.
I will have reservations to ever buy anything from them. By the way, the towels are still on the way......I guess lost between Time & Timbuktu.
Other companies shipped the same day and I already received my items.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Excellent service. A new store for me...

by RockCreek.com Shopper, January 23, 2013
Excellent service. A new store for me and I plan to return!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent experience with quality...

by RockCreek.com Shopper, January 21, 2013
Excellent experience with quality merchandise at a fair price

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Experts that sell you what you need, not what is most expensive.

by trailme, January 17, 2013
After searching WWW land looking for the ideal headlamp for night trail running I not only received the best advice, but likely saved over 20 bucks buying there vs buying more than I needed on the web. Black Diamond Spot out performes many and is less expensive. Love the light and the store.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Still keeping me happy 25 years later.

by breynolds, January 16, 2013
Rock Creek is among the best brick and mortar outdoor retail stores I've ever been in, and I still remember being surprised when I first found out how prominent they were in the online outdoor retail world.  I've been shopping there since the late 80's when they were Canoeist Headquarters, and I've never been let down.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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