Rock/Creek Outfitters

Very friendly and helpful staff!

 I would shop here again

Great transaction!

 I would shop here again

It was an easy shopping experience! I would definitely shop online with them again.

 I would shop here again

Everything was done quickly, on time, and the product was in perfect condition. Fantastic overall service.

 I would shop here again

Easy and good value - high customer focus

 I would shop here again

Rock/Creek's online shopping experience is quite pleasant. In addition to being able to find customer reviews of many items on the site, I am also given suggestions for other items I might be looking for. Rock/Creek seems to have a great selection of   Read full review...

 I would shop here again

I found the support staff very polite when making an online enquiry.

 I would shop here again

I ordered shoes but had to return them because they were to wide. The only problem I had was that I had to pay return postage. I received the refund in a day after they received the shoes. Great website, and company.

 I would shop here again

Thank you for the ease of purchase and the fair prices.

 I would shop here again

Customer service was quick and helpful. Package arrived quickly and in good condition. Would happily order from RockCreek again.

 I would shop here again

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 I would shop here again

I would shop here again because I like their products, but I was not happy to receive men's clothing instead of the women's clothing like I had ordered. I also discovered that to send the piece back to RockCreek would have cost me shipping as well, when it wasn't my mistake in the first place.

 I would shop here again

While a sizing chart was provided, I question its accuracy. In short, the item didn't fit and was returned. Also return shipping costs are borne by the purchaser.

 I would shop here again

My experience with shopping at Rock Creek is awful! I ordered a skirt and towels and got confirmation that my order was shipped. After 2 days they informed me that I will get a partial refund, because the skirt was oversold! Okay, I can understand that. I told sales representative that they should adjust their inventory, and he said they will. Well, after 4 days, skirt still shows as available in the size and color I ordered! I asked the sales representative to adjust their inventory, because somebody else could purchase something that is not in stock. You would think they would do that, but no.
I guess they just don't care.
I will have reservations to ever buy anything from them. By the way, the towels are still on the way......I guess lost between Time & Timbuktu.
Other companies shipped the same day and I already received my items.

 I would not shop here again

Excellent service. A new store for me and I plan to return!

 I would shop here again

Excellent experience with quality merchandise at a fair price

 I would shop here again

After searching WWW land looking for the ideal headlamp for night trail running I not only received the best advice, but likely saved over 20 bucks buying there vs buying more than I needed on the web. Black Diamond Spot out performes many and is less expensive. Love the light and the store.

 I would shop here again

Rock Creek is among the best brick and mortar outdoor retail stores I've ever been in, and I still remember being surprised when I first found out how prominent they were in the online outdoor retail world.  I've been shopping there since the late 80's when they were Canoeist Headquarters, and I've never been let down.

 I would shop here again

Shopping online at Rock Creek is always easy and they have a huge selection of well thought out gear. Whenever I have to talk to someone on the phone or online chat, they always seem like they want to talk to you. that is huge.Delivery has never been a problem. 
Whenever I need to return anything they process my order right away and without fuss. if I have problems with gear or something needs repair, they are very knowledgable and are always able to help out.
overall I am very satisfied and it's definitely my favorite outfitter to shop at, if not my favorite store, period.

 I would shop here again

Rock/Creek is the outdoor clothing and gear store I grew up going to here in Chattanooga! It's awesome that this is a successful online store now too. I'm a big Patagonia fan, so I've mostly just bought jackets and clothing from them. They also have the   Read full review...

 I would shop here again

I saw an ad on facebook and bought the boots the next day. If I had not seen that, I probably would have never shopped at RockCreek.com.

 I would shop here again

Great!

 I would shop here again

Great products, easy to order from website.

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Excellent service

 I would shop here again

The box containing the shoes was partially open. The laces were tied in a manner suggesting the shoes had been worn or tried on multiple times. In addition, the paper around the shoes was badly crinkled. In all, dampening the new item experience.

 I would shop here again

It was good.

 I would shop here again

The items I have purchased through this merchant are the Vibram finger shoes. The whole process went very smooth and I would order again. I love my shoes! Kathy Piehl

 I would shop here again

Rock Creek Outfitters has an easy to navigate website with a good selection of items i was looking for. The shipping was handled promptly with excellent tracking of shipment. I am very satisfied with my Rock Creek Outfitters shopping experience. Thank You!

 I would shop here again

it was easy on the website.

 I would shop here again

Got what i wanted at a good price.

 I would shop here again

It's hard for me to order boots or hikers online; since I have a 'fake' foot I need to make sure that I will be able to get the prosthetic into the shoe. Trust me, you might not think   Read full review...

 I would shop here again

Online customer service was excellent! Faster and easier than I expected

 I would shop here again

good, but website had problems when ordering

 I would shop here again

I will not shop in USA again, I had to pay extra 33% in custom, VAT and fee from UPS. Not your fault just my ignorance, however I asked for gift package and low custom value, did not happen.

 I would shop here again

Their web site was fairly easy to work with. Some slight improvement might be helpful, but overall was good. Somehow the first time thru, I ordered the same product twice, and it was difficult to change the quantity back to just "one". Product was in stock, price was excellent, and my order arrived when they said it would. Quite happy with this company.

 I would shop here again

Rock Creek continues to serve me almost as well as if I still lived in Chattanooga. When I have questions, they answer them quickly with expert advise. I am thoroughly pleased with both the equipment and clothing I have purchased from them as well as their customer care!!!

 I would shop here again

Will buy from Rock Creek again!! Great products and prices!!

 I would shop here again

Had to return the original boots I ordered because they didn't fit. (My fault) Replacements boots received promptly with no hassle. I will definitely buy from RockCreek in the future.

 I would shop here again

I was very pleased by the whole transaction and love the boots...would recommend

 I would shop here again

Great experience while buyin the jacket and I was given free over night shipping from the store. I highly recommend buying from rock creek outfitters

 I would shop here again