RedEnvelope

RedEnvelope
Average Rating: 4.44/5.0 store rating
Customer Service 3
On-Time Delivery 4
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HORRIBLE

by npshearer, February 7, 2014
I have been scammed by red envelope for over three years. I have been charged $14.95 a month for 3+ years.( a business account that was a complete overlook). I have called red envelope several times and  red envelope could not provide me with any   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Ordered a large makeup bag for my wife's birthday.  Red Envelope took the order fine.  The day I was supposed to receive the gift, I received an e-mail stating that "unforseen inventory problems" would not allow them to deliver the item.    Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Will NEVER order from here again

by mrsdd13, December 20, 2012
I placed an order with Red Envelope on Nov. 24, 2012 for some vintage monogram stockings. I received a confirmation that I would receive all of the stockings on Dec. 17, 2012. On Dec. 19th, I received an email from Red Envelope that I would be receiving a blue stocking with "peace" on it as replacement for the blue monogram stocking I originally ordered. I called to cancel the replacement as it was not what I wanted nor was it an equal replacement to the stocking I orginally ordered. Customer service could not stop the order nor refund me because they had already shipped the replacement. I will now have to go through the process of returning it if I want a refund. I will still be receiving two of the original stockings as ordered, but those had to be reordered and I will not be receiving them until Dec. 24, 2012... a full week later than promised. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I've ordered from Red Envelope twice over the years. Most recently I was buying something for my husband, a set of beer tasting glasses. Their site sells a lot of nice, high quality (and a bit expensive) gifts.Their slogan is Unique Gifts   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Hidden shipping charges are OUTRAGEOUS

by scseattle, June 20, 2012
What a scam...they charged $35 to deliver a wood cutting board with all their hidden shipping charges (which are not shown when you select your delivery date and shipping costs) that don't show up until the "confirm order" page. I would never recommend this company to my friends.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Avoid - much better places to shop online

by cenmad, June 19, 2012
Lousy service, VERY high shipping charges ($10 for a half-ounce package?), over-priced merchandise, absurb return policy (plus you pay return shipping).  It's like they're stuck in the stone ages and haven't realized how competitive online shopping really is.  A quick web search turns up better prices on the same items, with much better shipping terms.  Extremely disappointed - I'll never shop here again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Dissapointing

by bugmenot1, February 11, 2012
This company will not stand behind the products it sells, bought a set of pendants in sterling silve ( I think Dind't know silver scratched like this )  and of couse they did not mention that they would be useless because they will be scrached if you use it a few times, very dissapointed mom after she saw her pendants ruined, contacted company about it and got a simple sorry, Will not do business again and its a shame because they did have a few items I was intereted in.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

They can't handle the xmas rush! Beware!

by fogcity99, December 24, 2011
We ordered a personalized gift on 12/13, rush delivery paid for, to be delivered by 12/22.  Never shows up, call on 12/23, they say it's coming today.  No show.  Call 12/24, to find they only just shipped it on 12/22, delivery scheduled for 12/27.  Would you like to explain to your 13 year old son how this was thoroughly screwed up and now he has no gift to give his dad on xmas day (tomorrow).
VERY POOR CUSTOMER SERVICE, NO ATTENTION TO DETAIL.  IF THEY CAN'T HANDLE THE VOLUME OF XMAS ORDERS, DON'T TAKE THEM!!!!!!
SO DISAPPOINTED!!!!!!!!!!!!!! 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I received a beautiful family tree wood box today as a gift from a supplier... the box includes a small silver key in the shape of a tree that is personalized and fits in the keyhole of the box. Unfortunately when it was ordered, my last name was   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Stay way. Find the products from another merchant.

by staticcharges, November 29, 2011
Be careful with orders from Red Envelope.  I purchased the Personal Wine Making kit for $179 + $20 shipping.  Once I got the kit, I was browsing the Wine making kit's manufacturer website and found they sell the same kit for $99 and free shipping.  So Red Envelope charges double the cost for the product.  They have no price matching or resolution except to return the product and and I would have to incur another shipping cost.
I would recommend skipping Red Envelope and find products with a more respectful merchant.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Red Envelope has a "Red Envelopes Rewards" program which advertises free shipping but resulted in a total of $358 in fraudulent charges to our credit card-- $14.95 per month over two years. Charges are from their marketing partner, Encore Marketing.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
While the products look nice on the website, they actually turn out to be cheap junk that's made in china.  Seriously, my gift showed up with a made in china sticker on it!  Everything is overpriced for stuff that's made in china.  When   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have been a frequent customer of RedEnvelope, having purchased many corporate and personal gifts from them.  Nevertheless, I am vowing to never again do business with RedEnvelope or, for that matter, any subsidiary of Provide Commerce, Inc.    Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Deceptive

by brandiee, December 24, 2010
I placed an order on December 8th, 2010, and it shows my order as processed. Tracking information was provided to me, and my billing details were provided to UPS. Expected delivery date was December 20th, 2010. I called yesterday to try to   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I am writing in reference to an item my husband gave me for our anniversary. He purchased the "couple's birthstone ring" with our birthstones (sapphire and aquamarine). I was extremely excited to receive it, as the picture on the website looked   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

My experience at Red Envelope has been wonderful...high quality gifts & customer service!

by vdomurad, December 11, 2009
I absolutely love Red Envelope!  They always have unique gifts that my friends & family love (sleep sheep is a huge hit).  Their customer service is also excellent. I accidently signed up for one of their rewards programs & had to contact customer service.  The rep was extremely friendly & very helpful, which is rare to find these days.  I would definitely recommend this company to anyone! 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Red Envelope is running a scam and enrolling customers in a rewards program without authorization.

by jcolello, October 17, 2009
I happened to check online a credit card I had not used since December of 2008. To my surprise I found that this place called red Envelope Rewards had been charging this credit card $14.95 a month for the past 10 months without any authorization of my knowledge.
I purchased an item last December from Red Envelope but never saw or was asked about this "Rewards " program.
If this scam is something that this firm does, I will advertise to everyone I can not to purchase from Red Envelope.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
The Red Envelope is an amazing resource for all special gift giving occasions.  The variety of quality merchandise is unparalleled for an on-line vendor.  This has become my "go to" site for graduation, anniversary, and other special events and   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great knick-knacks! Great service! I LOVE THEM!

by birzac1975, July 13, 2009
Now, I'm not always the romantic type here, but, when I need a nice gift to give a girl, I go to Red Envelope and no place else. I discovered the online store when I was shopping around for something sentimental for my mom a few years ago. Well, since then, Red Envelope has always been the #1 place I go to in order to find gifts that are stylish and simple. Now, yes, sometimes their stuff can be a little bit pricy, and once they made a little packaging mistake, but that's okay. Overall, they have classy and unique gifts and, while I don't always end up shopping there, I always, always, ALWAYS check Red Envelope before anyplace else. Most of the time, I'm able to find a perfect gift in about 20 minutes without having to scower the internet for an eternity or two (or three or four) like some Columbus on crack. So, really, is it any wonder that I love Red Envelope? It saves me time and yet makes sure my gifts are thoughtful. That's a double miracle if ever there was one…

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered the lavendar campanula potted plants and had this sent to my mother for mother's day. The description says that you will receive two plants.  I assumed it would be two separate potted plants.WRONG!  The two plants are apparently   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Beware of the after purchase $15 "coupon"

by lambertsm, April 30, 2009
I just purchased a birthday gift for my Mother through Red Envelope and at the end of the purchase a new window popped up offering me $15 off my next purchase.  It had sound with a pleasant voice that said something about “not $10 but $15 off your next purchase!”  Nothing about the fact that you are actually signing up for "red envelope rewards".  Shame on me for not reading all the fine print.  I should know better but I thought Red Envelope was more of a reputable company than that.  I didn't think about it much because it was only asking for my e-mail and zip code.  The $14.95 per month charge using the credit card you just used for your purchase is buried in the fine print.  About two seconds after I clicked the button I realized my mistake but it was too late.  Once I finally found the confirmation e-mail (in my spam folder) there was no phone number or instructions to cancel (and no mention of the monthly charge).  I am now working through the system to make sure that I don't have this ridiculous charge on my credit card. 

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Red Envelope is terrible!!!!!

by louie555, November 20, 2008
Red Envelope is terrible!  They do not deliver items on time.  Their site gives you an option of choosing a delivery date, but what's the use? It still doesnt arrive on time.  DO NOT ORDER FROM RED ENVELOPE.  They are not reliable.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

One of the worse on-line shopping experiences I have had in over 10 years.

by Sigismond, June 25, 2008
I placed my first order with RedEnvelope.com a few months ago. The items on their site seemed interesting and they offered good prices at the time. Problems started to arise when I placed my order. First of all, I had to telephone them twice to get my order processed (who knows for what reason,since this is no verification of anything)!Then I found that a portion of my order was not available.What was available shipped two weeks after I placed my order.Two months later I was informed by automated e-mail that my back ordered items/order was cancelled.To make things even worse the package which did ship was missing 1 item (10% value of the shipped order).I wrote to customer support about this and have not received any reply (9 days now).I will definitely not be purchasing from this e-merchant in the future, you decide if you want to!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Quick and Good Selection

by manofstone, January 10, 2008
I recently ordered a set of glass murano earrings from Red Envelope and was very pleased with the experience. I do think that Red Envelope is a little pricey, especially for an internet based website. There are certainly a lot of sites out there   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible in every way

by careyba, December 28, 2007
I placed an order a week before Christmas, for a xmas gift for my elderly, out of state, mom. I ordered the Therapeutic slippers and chose not to have them monogrammed (to save time and get them shipped right away, so she would have them before   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
It baffles me that this store could get ANY positive ratings! Perhaps they have their employees writing the "positive" reviews rather than provide customer service! I had ordered my husband's presents more than 3 weeks before Christmas and it wasn't   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Need to get their act together

by macarmod, December 26, 2007
I ordered a set of earring and matching necklace for my wife for Christmas. I received 2 packages and the packing slips indicated that I received both items so I didn't open up the packages. When I gave them to my wife they contained 2 sets of earrings. I called customer service and they apologized, said that the item was in stock and that they would overnight the correct item so that I would have it for Christmas (and that I would returned the extra set of earrings). Needless to say the necklace never showed up, instead I received an email 3 days later that the necklace wasn't in stock and they had no idea when it would be received. Because my wife wanted a matching set and I already had 1 misleading experience, I immediately cancelled my order and will ship everything back. They seem to be very disorganized (but polite) and no one seems to really know what's going on. I will not shop there again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered a present for my aunt over a month before Christmas. Two weeks later, TWO WEEKS LATER!!!!, I get an email from Red Envelope saying that they regret to inform me that they won't get it to her until January 25th. If they had told me about that   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

One order - Two times messed up

by threegirlsmom, November 28, 2007
I had picked out three birthstone pendants and necklace for Christmas this year. Each pendant was to have one of my daughter's birthstones and their initial. The order came quickly; however, none of the pendants had been monogrammed. I called customer service, and the customer service representative assured me everything would be taken care of. I checked my order online, and the initials had not been entered with my new order. I talked to another customer service representative online. He said he fixed the mistake, and that my order was now correct. Once again, I received my order quickly, but one of the pendants had the incorrect initial and one of the birthstones was incorrect on another pendant. After this, I decided to just call customer service and ask for a refund. I picked this necklace out months ago. I will not do business with Red Envelope again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very disappointing, waste of time

by khbartel, November 7, 2007
Terrible. Terrible Terrible. Not even worth spending my time writing about. Just stay away from this company. Overpriced, poor service, make promises they can't keep.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Lies and possible bait and switch operation. Ordered a set of Garnet Heart jewelry included necklace earrings and a lovely expensive bracelet. In a few days I received a package from them which I believed contained the entire order. In fact they had   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Misrepresented shipping time, late gift, no compensation, difficult customer service reps.

by howdia, May 31, 2007
I ordered a gift for my mother in law on Sunday and paid extra to ensure its timely delivery on her birthday, Wednesday, (2nd day delivery $16.95). Monday was Memorial Day. Two business days were Tuesday, Wednesday with delivery on the second business day, Wednesday.

The explanation by the rep was that one of the business days was used for processing, therefore the item would be delivered on the Third business day, Thursday, one day past the birthday. I was offered 10% off my next order, HA! All I asked for was compensation difference between regular and 2nd day shipping, reasonable I thought? No!

I will never shop here again, I suggest you find another resource more deserving of your business!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
In short, my experience with Red Envelope has been a nightmare. Here's the long version: I placed an order on December 13th. With a predicted 4-6 day shipping time, there should have been plenty of time for it to arrive by Christmas. I expected   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

SLOW and UNHELPFUL - NOT WORTH THE MONEY!!!

by superchk, December 22, 2006
Never shop here again! Horrible customer service and extremely slow shipping. Took ten full days for my item to even ship and after speaking to 3 customer service reps and chatting online twice, I was promised everything from expedited shipping to Saturday delivery. NONE of which happened. I don't know if they just lie to people to get them off the phone or what but I won't ever, ever buy here again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Difficult Customer Service

by esanson, December 16, 2006
Horrible! I ordered a personalized rocking horse snow globe to come to find out that the gift my friend received had another child's name and birthdate engraved on it! As anyone would be upset, I certainly was, but knew it would be easy to solve the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Customer service is a true disappointment! I found the perfect gift on RedEnvelope and tried to order it the next day. To my dismay, I could no longer find it, so I called the 1-877 #. When I got through, the customer service representative was friendly   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Good overall shipping but cheap products for the money

by reiger7, October 10, 2006
Watch out when you order a pendent. It says sterling silver, but the finish will wear off on the surface. It is made cheap and I was very dissapointed. I had rings for $20.00 that are real sterling silver and this isnt so buyer beware.....

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
You know what I love about being on mailing lists? I get tons of catalogues from neat shops -- stores that I would never have discovered if not for the joy of magazines through the mail. One of these neat stores was Red Envelope. If I had the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent

by georgiemunkee, August 11, 2006
I purchased some mother's day flowers last-minute from RedEnvelope, and they came perfectly on time. Not only that, but they were gorgeous. My mom - someone who is very hard to shop for - could not stop raving about how beautiful her gift was.

I will definitely use RedEnvelope again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Red Envelope is a red herring. Low quality, uncaring, and completely unsatisfying experience.

by lizba123, August 3, 2006
This company is terrible. They lie on their website, they misrepresent their quality, and they make no efforts to resolve customer complaints.

I purchased a sterling silver locket- monogrammed and with archival quality, high-res. photos. I paid 15.00 extra for the monogram and for the photos. They mis-printed the monogram, and they screwed up the spacing between the letters. The locket appears to have been used (!!!) as their were scratches and gashes covering the front of the locket, as if it had been banging around in someone's bag for some time.

The photos were so low resolution (and printed on copy paper, not high res/high gloss "archival quality" as the website promises) that the dots from the dot matrix printer they used completely obscured the faces.

The customer service was completely unapologetic and offered no resolution. They also did not deny that they lied on their site. I took this to their corporate offices, who also did not deny they lie on their site.

If you buy from these people you're crazy.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating

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