Ralph Lauren

Ralph Lauren
Average Rating: 2.64/5.0 store rating
Customer Service 3
On-Time Delivery 3
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pretty average

by watachamp, September 4, 2007
Well, I bought some of Polo products weeks ago. Honestly, I feel like I'm sleeping on a very fine piece of art. The only problem might be it's too dull (if you know what I mean). Most of its color come in earth tone range which sometimes I feel like I need something "hot" for the time like friday night. My recommendation? I just found another brand pretty similar to this one but silently has more colors, it called PASAYA (a bit affordable). I'm not sure about where they sell but think you could think on the website.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Good customer service representatives, Bad shipping policy.

by buffazndude, June 13, 2007
Polo.com states that they endeavor to ship items within 48 hours of placing an order. However, when I checked after 48 hours (2 days), my order is still being processed. So I phoned customer service, which in fairness was very helpful, told me that they will cancel the previous order and place a new order. This time, I paid $25 extra for the overnight/express shipping. However, I have yet to hear and receive a confirmation for delivery. This is very unacceptable for a very reputable company. Their shipping policies are flawed. Not all people have the time in the world.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Would not shop here again.

by karam, May 22, 2007
My order hadn't shipped yet and I wanted to cancel it (you can do this at other online stores), but they wouldn't let me! I wanted to cancel it because the day after I ordered, the clothes I bought on sale went even lower in price. It would have been worth cancelling and reordering. You cannot get a credit for the difference in price between a sale item and that same item at a lower sale price as you can for a regular priced item and its sale price (within 10 days of your order). I would not shop here again. I felt very manipulated.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Ah, Ralph Lauren. The models on your website all look like clones of Angelina Jolie and Brad Pitt. They are fit and active, going skiing or motorcycling…oddly no one is playing polo…but anyway- these are undeniably sunkissed, windblown,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible shipping times, really high prices....

by cszulc, June 11, 2006
DON'T ORDER ONLINE!!! Buying Polo and other Ralph Lauren products from Polo.com is a complete rip-off! They have excessive and exorbitant shipping charges as well as horribly unacceptable prices. You can find most of these items at a retail store such as Macy's or Bloomingdale's for lower prices. Once I found a Polo item that was in season for 65% off at Bloomingdale's and it was selling for full price online at polo.com. They, meaning Polo.com, don't even update the website with current items and sometimes try passing on off season items at a higher price than they should be. I would go elsewhere.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

would definitely shop there again!

by westchester22, February 3, 2006
I ordered several sweaters, slacks, and tops for the holiday season. Everything arrived as promised! Moreover, the boxes are gorgeous! Everything was wrapped very nicely.

What I like about Polo: Excellent quality products, timely and accurate shipping, great prices (on sale items), and outstanding wrapping (I received many compliments on the gift boxes).

I would definitely shop there again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

good but open in Europe please

by lore27963, November 2, 2005
I would appreciate very much if the on-line sale was opened also to us that live in Europe. Why don't give this possibility also overseas? There are many people that agree with this my opinion.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

very unpleasant

by sylvia30, July 31, 2005
Very upsetting, you would think a store like this would ship overseas. But no, not to Europe! We live in Europe, and I'm a great fan of this brand, but not anymore.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

It was a pleasant experience with speedy shipping!

by oohlala111, July 15, 2005
If you can find what you want on Polo.com, definitely buy it! They have normal prices and deliver on time. The problem is that going to Polo.com is not like going to a Polo store. They have relatively tiny selection, but for basics such as polo shirts, this is definitely the place to go! The coolest part is the ability to custom design your polo shirts. The newer "custom fit" polo is a more sporty look, with narrower body, shorter arm sleeves, and a tighter, cooler, younger fit. You can custom design these shirts in any color with any color horse logo and have it shipped directly to your door! The website is a great place to go for an array of sizes which might not be in stock at the local stores. Definitely worth checking out! Also, the bedding or HOME collection is available online but not in many stores. Service online is very reliable!

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

EXCELLENT STORE- HIGH QUALITY AND PERFECT FOR GIFTS- FREE GIFT WRAPPING

by judyrandy, December 29, 2004
i love this store! GREAT for gifts- wonderful customer service! this store has the best quality items i know and new stuff is on sale all the time. i don't know what these other people are talking about - this is the most excellent website all around i've found yet - and i shop online A LOT! they give you free gift wrapping - the navy boxes are stunning and they are always wrapped with a rl type ribbon. it's the best website to use if you want to send anyone a gift directly from the website. their customer service is exceptional- i was needing an extra gift box and e mailed them about it. they sent out 4 extra ones with an apology the next day!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Save yourself, use the site only as an online catalog!

by rahcoon, September 15, 2004
Shopping at polo.com seems easy, the check-out was straight forward, but has a few problems.

1. Read the fine print, especially on shipping. They use Fedex Ground, which is worse than USPS.

2. Be sure to login as a member, otherwise you won't be able to track your order history.

3. Charges too much for shipping!

For such a reputable company, the internet version of Ralph Lauren is really behind in terms of usability and value. Experience at Bluefly.com and Armaniexchange.com were much better!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

VERY POOR SERVICE

by fulltimegolfer, December 17, 2003
VERY POOR SERVICE. 12/1 placed order and received conformation same day. 12/10 sent email to check status, no reply. 12/14 sent email for status,12/16 received note to call customer service, since they refused to discuss on line. Called customer service, I was told the item was not in stock and had not been in stock for a long time. Polo was not going to notify me of a problem.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Awful! Ordered "custom fit" polo shirt, it did not arrive with my first order. They charged me for   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I enjoy shopping here so much. The quality of the pictures they have displayed for their merchandise is exquisite. When you hear the name Polo and Ralph Lauren you automatically think of something more rich than just your average line of apparel. I love   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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