RadioShack

RadioShack
Average Rating: 2.25/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Cancelled confirmed 'in stock' express order 3 days before Christmas!

by scrooge65_1, December 22, 2010
Ordered an Xbox 360 console bundle a week before Christmas, and paid extra for fast shipping.  The bundle was confirmed as in stock but sat unshipped for 4 days, then cancelled by Radio Shack because they ran out.  "Sorry for the inconvenience" was all the say.  I'll never shop there again, and advise the buyer to beware.  RadioShack is a retail dinosaur -- they only process orders M-F, and it takes them 2 days to send something out of their warehouse.  Wake up, fellas, and smell the 21st century!  Or join Woolworths, Bradlees, and other retail dinosaurs who stuck with old practices and slowly faded away.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

HORRIBLE

by mjhnys, August 11, 2009
Radio Shack.com had the RCA Super Radio on sale for $49.99. The tem was shown out of stock online and they would not issue a rain check or allow me to back order it. They would not work with me on a resolution and I never received a reply back from a manager when I asked them to forward my emails to one. I would not recommend RadioShack.Com. I went back and forth with them via email and they would not allow me to back order the item.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Radioshack.com Sucks.

by bobthemag, December 8, 2008
Several stores had the Sandisk Sansa 4GB mp3 player for a good price but I made the mistake of ordering from Radioshack.com.  A week after the order I called to ask when it would come in.  The operator told me it would be delivered   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

rip-off

by ddaily007, December 7, 2008
I ordered two mp3 players 2 weeks ago for Christmas. They just now (2 weeks later) sent me an email saying they were out of stock and my order was cancelled. I checked their site and they show them in-stock but $20 more expensive. Waiting until this close to Christmas to cancel my order (and lie about it) is unbelievable.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Avoid the shack.

by jasonniner, June 25, 2008
Radioshack.com - tried to cancel an order about 2 minutes after it was purchased, was told that "Once the order allocates in the system, we are unable to make any changes to it". Novel idea, being able to cancel online before it ships within a reasonable time frame.

The phone system to get your RA number is almost enough to make you crazy, its clearly designed to frustrate the caller into hanging up with no resolution. There are no options for returns or cancellations, and every avenue dumps you into some anonymous voice mail or another sub menu. For the record, I don't typically have any problems with automated phone systems. This one is pretty special.

Long story short you're out the shipping of course, and I'll never shop there again. Small wonder they're closing up shop all over.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

DO NOT BUY FROM THEM!

by greenreadrun, June 9, 2007
Ordered an item to be delivered to a radio shack retail location. Fedex tried to deliver and said that retail location was closed. It is clearly open, alive and kicking. Radio shack would do absolutely nothing for me. Fedex returned item to Radio Shack on-line shipping location. They will not even tell me how to get a refund. The item is in limbo and they have my money. Trying to call radio shack on-line and they hang up on me.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Awful!

by dvorous, January 4, 2007
I bought a satellite radio receiver from Radio Shack. It came with two rebates, one from RS and the other from Sirius. The receiver was a defective model that was known to have several major problems. When I returned the defective receiver to RS they made me pay back both rebates in order to have the defective receiver replaced with a working model. This is an unfair policy and shows that they do not stand behind the products they sell. Do not shop Radio Shack, they'll rip you off if they get the chance.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
My brother bought my son a kids' video camera on radioshack.com. He's in MA, we're in VA. I picked the camera up from the store without showing any kind of ID. Easy to pick up - very hard to return is the lesson... The camera was a great idea, but it   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Terrible experience, never again

by bobfuss, December 20, 2006
First time shopping on the site and the experience was terrible. I found a printer that I wanted to buy. The web site said I must buy it at a store and asked for my zip code so it could give me a store address near me, with one in stock. I went to the store it gave me and the store refused to sell the item to me at the internet advertised price because they were not a corporate store. Customer service's answer was, that is the way it works.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I made my first purchase with Radioshack.com recently and was not impressed. Pros: You feel secure ordering from them Cons: Ridiculous prices Shipping and handling isn't cheap and it takes a while for your items to arrive Annoying website (Hard   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
If you want answers, Radio Shack is not the place to go. Sad to say, but the shack is just a shadow of it's former self. In 1980, I discovered the shack while I was a teenager. All us geeks hung out there and swapped information on audio, computers, cb   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Still haven't received product after 2 weeks and 2 orders

by no2banners, June 24, 2006
I purchased 4 products from RadioShack.com, but their distributor printed an incorrect label for FedEx Ground delivery. This problem became evident after 7 days, and so they made me reorder. The second order was cancelled after a few days because it is out of stock, and yet the website says everything is still in stock!

So it's been two weeks and I have no product, and yet my credit card still shows both purchases haven't been refunded!

Awful!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I bought a power supply from Radioshack.com for $99, with advertised two $50 rebates. One of the rebate came back denied, and reason was "no signature on the rebate form". I just happened to keep very good documentation, and I made copies of   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

If you want customer service in case of a problem with product, shop elsewhere

by mike0616, March 1, 2006
Radio Shack may have items you want, but they are lacking on customer service, to say the least.

Bought product from them, it wouldn't work, so filled out their form on their website got an instant e-mail back that one of their customer service people would send a reply "within 24 hours."

All I can say is "don't hold your breath, unless you look really good in blue!"

3 days later, I called their 800 number and made it thru the myriad calling options to get to a "customer service agent." They hadn't a clue, so am taking product to nearest RS this afternoon and will have AMEX take it off my bill.

Not sure what to think about their products (they are certainly not the store they used to be) and their lack of selection is showing, but they definitely do NOT have customer service.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

No Delivery, No Refund

by s_r_e_e, January 20, 2006
Order was never delivered because of radioshack misprinting address in shipping (FEDEX) label. Emailed them when I found FEDEX tracking status as "Incorrect Address Exception". Did not receive any reply. Called them and asked them to correct the address.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great Experience

by skierbri10, January 18, 2006
I got a new Cingular phone at a Radioshack here. Service was great and the people were very knowledgeable. They had the phone I wanted and all the accessories that I needed. Plus the phone was free. I have always gotten my cell phones at radioshack and have always been pleased. I was shocked to findout that I could return my phones up to 90 days.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

quality products, knowledgeable salespeople

by dmease, December 20, 2005
Radio Shack is a breath of fresh air for people needing advice on technology. Most of the time the salespeople are knowledgeable and NOT pushy. If you describe your problem they are trained to offer solutions, and their return policy is excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I usually shop at Radio Shack for phone jack connectors, extension cords, computer protectors, and things of that nature. I never even think to go their when wanting to buy a tv or a phone and things of this nature. I like to shop their for the simple   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

radio shack is a fun place to look in

by thecheat, December 1, 2004
Radio Shack is a good place to go for electronics if you can't find them any where else. They have a large selection of those
hard to find things but the prices can cost you a pretty penny. The stores have good service and the products, like any name brand, are good quality but not so on price. If you want an electronic toy for a kid the Radio Shack is the place to go first. Actually go to Radio Shack first for electronics and see if they have it and then if they do go some where else and compare prices and go for the best one. If they don't have what you want then look some where else.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
PRICES Radioshack is a brand name, and with brand name labels, comes high prices. I would really never buy any product from Radioshack again unless I couldn't find it anywhere else. The bottom line is, the prices are too high! If you just do your   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

You can't find some items in the store,you have to order them.

by rchhndrsn, April 15, 2004
All my fellow “Ham Radio” operators lend me your ears. If you been in Radio Shack and could not find the device you were looking for, this is why. Your local Radio Shack store has gone on-line for all your big or small radio projects. It has been so simple to get your Operational Amps, NE555 Timers, Logic Devices, in the mail right to your home.
Radio Shack, Tandy Company, producers of electronic equipment and semi-conductors have found it easier and more convenient to have catalog order those items to you by mail. To stop harassing a salesman for something he does not have any idea what it is.
Who remembers when they visited a local Radio Shack to get an array of resistors? And the clerk did not know what you were talking about? Well, I believe this is the solution to our problems. You get 24 hours ordering, on-line help, and right to your door delivery. Now that is the picture.
So, when you need that device for your ham radio set your local Radio Shack has not let you down they just went on-line.


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
When discussing gift possibilities for the upcoming Fathers Day event, the girls overwhelmingly want   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
The first time I ever knew about Radio Shack was when I heard about their computer system that competed with some of the other big names. What was that? The early 80's? At that time, I was not (and still am not) an electronics/computer guru so   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Busy malls, poorly trained sales people, and the hassle of seasonal shopping have driven people to the web. However, sometimes shopping on the web presents problems and difficulties even worse than driving to the local mall. While most web sites are   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating

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