PowerbookMedic.com

PowerbookMedic.com
Average Rating: 2/5.0 store rating
Customer Service 0
On-Time Delivery 0
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PowerBook Medic will not restore error

by wvepini, March 15, 2013
I ordered a MacBook Pro LVDS Display Cable, quoted "NOT part 593-0766 B", mailed them a productnumer of the screen and three pictures, asked them three times what part# to order, but **** cannot read or wants to check: indeed the wrong part.
Another quote from their site: "We pride ourselves in excellent customer service".  
But of course it's not their fault... So: a restocking fee (!) and shipping costs higher than the value of the cable.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
DO NOT purchase a DualDrive from Powerbook Medic if you own a unibody Macbook Pro and intend on adding a second hard drive - I wouldn't even give them ONE star if I didn't have to! Customer service & tech support are a JOKE - they played ping-pong   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Not a scam but would not use again

by dwbjr, July 30, 2011
Ipod touch glass and battery replacement w/overnight $25 shipping took 7 weeks to fix an return.  Zero communication (Internet updates and e-mail response) on their part. They tried to make it right and did apologize. The non Apple battery works as well as the 5 year old Apple battery they replaced (if they replaced).  DO NOT BUY THE BATTERY.  Must charge every day even with no activity compared to 3-4 days OEM battery.   On a positive note you can talk to people when you call and they seem to care.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

An excellent experience with an excellent vendor

by drh3177, November 9, 2010
I sent a Ipad with broken glass to these guys.  I had not read reviews.  I am glad I had not read reviews. because the service was excellent.
The turn around time was 6 business days.  UPS had it 4 days and Powerbookmedic.com had it two.  You can't do better than that.  The price was
quite competitive, and, if compared to Apple, DIRT CHEAP!  The repair was perfect.  I am quite surprised to find such negative reviews from others..
Assuming the other reviews are legitimate, Powerbookmedic.com has certainly improved..  I rate them an A+

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Service turnaround is BAD

by creeg, April 24, 2009
They took care of reparis for me, but the their turnaround time was 3 weeks for a pretty simple fix. I had them replace the trackpad on my Macbook.

I am VERY unhappy with their service.

It took them a week to diagnose the problem, and a week to fix it. they told me that they would get me a diagnosis in 2 to 3 days, and it took a week. That is not acceptable.
Much longer than I was expecting. And they didnt offer a discount when I called to complain.

I feel that they should have given a discount on the service. since it took them so long to do the work. I am not going back to them and do not recommend them to anyone else.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating

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