Pottery Barn Kids

Pottery Barn Kids
 
Average Rating: 2.81/5.0 store rating
Customer Service 0
On-Time Delivery 0
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I am expecting a baby in April and purchased all of our nursery furniture from PBK. We were extremely satisfied with the customer service at the various PBK stores but not satisfied with the website team. As you can imagine, shipping for   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No cash returns on registry items

by crossi504, December 31, 2013
Terrible customer service!  They continued to show items as available on the baby registry and then refused to provide cash back for returns even though the error was clearly on their part.  I do not recommend registering at Pottery Barn kids.  They are double dipping with registry items!  Again, no cash returns on baby registry items!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Do not loose parts - you will not get replacement.

by parent9, November 19, 2013

DO not loose parts - you will not get replacement.

Pottery barn kids cust service refused to assist with getting replacement hardware (odd size bolts) for the cottage playhouse.

It went like that: provide order rnumber- we do not have it this toy was as a gift -provide order number- we  do not have it - provide order number
After round #6 I gave up.

Kettler, peg perego and other toy makers provide no hassle replacement parts.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
We ordered a crib skirt that turned out to be defective.  It was way too small for a standard crib.  I called customer service and they had UPS pick up the skirt the very next day.  I was informed that I would get a replacement within the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Absolutely HORRIBLE!!! Will NEVER order from them again!

by mvonsee, December 20, 2012
Absolutely the WORST customer service of any online retailer that I've ever worked with! They promised my order was in shipping and headed onto the truck and that was a complete lie. Actually, they cancelled my order completely and never let me know.

In addition to that, the customer service rep told me that she NEVER orders online at Pottery Barn Kids due to so many hackers stealing information.

Scary! Do NOT order from Pottery Barn Kids as your children will be disappointed and your personal information is not protected!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

PBK is for Pottery Barn Krap

by pbkhater, December 9, 2012
Pottery Barn products are OK but they do NOT listen to your requests to stop mailing catalogs / junk mail. I have emailed a few times in addition to the numerous calls I have made to ask them to stop the mailings. They always say ok but it will take 3 months or so for the catalogs to quit coming. Bullcrap, it has been FOUR years and they refuse to stop sending them after a DOZEN requests. 
I stopped spending money at PBK and their affiliates because they are too rude and stupid.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
Saw the Everywhere chair at a friends birthday party. I loved it and thought it was of nice quality so I  ordered one on November 23rd. (tried on the 22nd but the website was down) for my granddaughters 1st birthday party Dec 1st. The website states   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I love the product, just wish the description had been more accurate.

by dawntheyank, January 28, 2012
I recently purchased the PBteen Solid Favorite Fleece quilt in Full/queen. I love it , it looks and feels great but it is so thick it won't fit in my front loader which is a fairly large capacity washer...I probably would have chosen an alternative had I known this since the laundermat is NOT one of my favorite places!! I wish it had mentioned it in the product description next to Machine washable.....

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

customer service is an hour - order wrong after 4 tries.

by rehcra, December 14, 2011
Errors on monogram, hold an hour, UPS picked up items for replacement.  Never replaced them, hold another hour, out of stock. charged for all bummed birthday girl.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

unhappy

by mawi54, November 13, 2011
Not happy with the quality of the furniture.  Found out it is made in China and has a C rating in Baby Bargains book.  Each piece had a deliver charge that was outrageous.  I was going to order Young America furniture.  Sorry I didn't. It is greenguard certified and is cheaper.  Also, the drawers open up all the way.  The Pottery Barn pieces only open half way.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

High shipping and Poor Customer Service

by mt_girl, July 28, 2011
I placed an order at Pottery Barn Kids for a sheet set for my son's bedroom.  The order was placed on July 19, 2011.  On July 28 I looked into the status of the order as I had not received it yet--I had been charged.  I had been sent an email on July 20 saying the item was soon to be shipped.  When I contacted Customer Service, I was informed that the item was on back order and would not be available until after August 1.  Apparently, Pottery Barn Kids did not consider it necessary to inform me of that delay.  This was my first experience shopping with Pottery Barn Kids and I was surprised that the Customer Service agent--while agreeing that this was an example of bad customer service--could do nothing to remedy the situation and indicated that this was just the way PBKids did business...I do most of my shopping online and consider this to be the exception and not the norm for online retailers.  Adding the lack of customer service to the high, high cost of shipping (shipping charges are based on price, not size, weight or distance)--I will probably not shop from this retailer again. 

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Excessive delivery fees and poor customer service

by doggiemom10, May 4, 2010
The products are great, but their customer service and fees are terrible. My granddaughter desperately wanted a changing table dresser from Pottery Barn Kids for her new baby's nursery. The dresser was $599, which seemed fair. The delivery charge, however, was $215. We offered to pick up the changing table at the store, where they had them in stock, but we were told that even if we picked it up, we had to pay the delivery/set-up fee. When I complained about the excessive charge, their customer service rep told me "tough, that's the charge."  I guess they have sufficient customers that they feel they can charge 35% to deliver a small dresser and then tell a customer--too bad if you don't like it. If you want something from them, know in advance that the charge is really much more than you think. I will not be buying the matching items that my granddaughter had hoped I would purchase.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Adorable costumes and fast shipping!

by supermom88, September 28, 2009
I ordered a bumble bee and a panda costumes from potterybarnkids.com for my 5 year-olds and a 3 year-olds and they LOVE them!  They are just as cute as in the catalog.  Price was reasonable and the shipping was fast.  I am very pleased with my purchase.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

retro-hip Star Wars bedding is a hit!

by funshop, September 24, 2009
Hi I recently bought the StarWars bedding for my kids.  Both the boy AND the girl loved it.   We got both the quilted bedding and the sheeting.  Both are high quality have not faded at all after several washings.  My wife and I enjoy the nostalgic connection to the films and in turn it's a connection that we make with our children.  There's kind of a 'retro-hip' quality about the product that everyone in the house enjoys. 

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great Quality and Value

by katoomba99, September 21, 2009
I recently ordered the Catalina bed from PB Kids and am VERY satisfied with my purchase! This high quality bed is a great value at $399 and it arrived less than 2 weeks after placing my order!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Poor Quality!!!

by lorilev, August 22, 2009
I purchased these roman shades for both my sons' rooms from pottery barn kids.  I am extremely disappointed with the quality!  First, they do not lock in place (you must wind a cord around a cleat...very inconvenient..especially in a child's room).  Second, they are wrinkled.  Third, the lining is horrible.  The blackout layer is actually fused to the fabric itself so that is not a problem; it is the white cotton lining that hides the inner workings of the shade that it problematic.  It is always wrinkled and never folds properly when the shade is raised... so from the outside of the house the windows always look terrible.  I have to lift the shade up, stick my head behind the shade and manually fold the cotton lining for each pleat every time I raise the shade.  I seriously regret the purchase.  Considering the price and shipping fee I could have had these custom made!!!  Live and Learn.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Worst customer service experience of my life

by kaundrea24, July 7, 2009
Pottery Barn Kids
Today in the mail we received notice that the quilt we ordered in an entire bed collection was sold out.  We received and were charged for the rest of the set.  No one called to ask if we still wanted the set or to let us know the quilt was not going to be delivered. 

When I got the letter, I called customer service to see if we could send the set back.  The customer service rep said "yes" - if WE paid for shipping.  She also yelled at me and said "this is our policy; it has been for a long time and what's the problem?"  When I asked to speak to a manager, I was put on hold for a half an hour and then hung up on.

I called back and got a more polite representative who said I was hung up on because the managers were all out to eat. Didn't I know it's dinner time?  I asked why I was hung up on rather than just told a manager wasn't available.  She said I don't know and no one apologized to me.  

It was the worst customer service experience of my life and I wouldn't shop in Pottery Barn Kids....EVER.

 
Kristin

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Buyer Beware of flawed goods

by christamus, January 16, 2009
I purchased two sets of sheets from PBK online.  One set had been opened previously, and on initial inspection looked OK.  But when it came time to put the sheets on the bed, I found that the flat sheet had a hole in it.  It was too late to return the sheets, PBK's 30 day return policy had expired.  For the price I paid, I am not impressed.  Watch out with this company, they are palming off their returned and damaged goods on the unsuspecting customer.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
I ordered an entire set of baby nursery furniture on 6/21 and only received the shipment of final 2 pieces on 8/9. That was with the wrong slip cover that didn't fit the Lullaby glider (after such a long wait). I called PBK customer service immediately   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Lounge N Chair Too Small For Teens - No Return Allowed

by seekthetruth90, August 25, 2008
I ordered a lounge n chair from the PB Teen catalog and was very disappointed when it arrived. The size is good for a kid, but not many teens would be comfortable in this small chair. The fabric looks and feels cheap, but the price was anything but. When I called customer service they said they could not take it as a return because they considered it to be a special order, even though it had not been monogrammed. So, basically I just wasted $175. Not easy to swallow in today's economy. I will never order from PB again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Horrible customer service and experience.

by guest46, August 23, 2008
Horrible customer service. The representatives know nothing about their products. Misinformation was on their website and I received no apology or price adjustment, despite the fact that I had to wait over 6 weeks for a product where no wait time was indicated. Will never shop there again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
The new bedding and furniture I ordered from Pottery Barn Teen was delivered in damaged condition. The boxes looked like someone had played hockey with them on the loading dock. I quickly contacted PB to remedy the situation and the customer service   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
My husband and I were looking for a special crib everywhere here in Connecticut. We found the perfect one at PBK and we ordered it mid-June, along with a daybed and a changing table with a wall system. Also we fell in love with the night stand. We never   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
I was introduced to the Pottery Barn Kids line, when I was looking for a twin comforter for my kids on Ebay, I started seeing that these simple comforters alone were going for $160+!... thats no sheets, pillowcases etc..Just the comforter!!! LOL So I   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Pitiful Quality and Unconcerned Customer Service

by lilskittle82, July 2, 2008
I ordered a bedding set from Pottery Barn Teen and although the order and shipping experience was nothing less than exceptional, the quality of the set was PITIFUL and the color of the product was misrepresented by the company. I emailed customer service regarding my issue and they sent me one of those pre-written emails saying that they do not like when their customers are unhappy and they will send my concerns to the appropriate department, but not to expect a response. So basically, "Oh well." Needless to say, Pottery Barn will not be on my list of places to shop from here on out. If I can make one suggestion, just continue receiving the catalogs to waste their money, and try to copy the looks yourself.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Thrilled with PB Kids online order!

by pcjc629, May 19, 2008
I recently ordered the large Carolina table and two benches for my son's room. I was a little hesitant to order furniture online since I was afraid that it might become damaged in transit. We live in a remote area, though, and there were no stores locally carrying exactly what I was looking for. So... I took the plunge and ordered online from PB Kids. I have to say that I was thrilled when the furniture arrived and there was not even one dent, nick or scratch anywhere! All of the pieces were wrapped extremely well for shipment. I do not feel that the amount of packaging material was excessive as one reviewer stated, but rather, it was the minimal amount of packing material needed to keep the items protected during shipment. The quality of the furniture I ordered is superb and the pieces were very easy to assemble. I am very pleased with my online order from Pottery Barn Kids and have placed additional orders with this store over the past few months. The customer service department has always been pleasant and helpful with all of my questions.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Defective lamp

by udc216, April 25, 2008
Generally, the products are lovely, albeit a little overpriced. Beware however, I did buy the Cortland Table Lamp for my son's room. Although it was purchased 2 years ago, it was hardly ever turned on. Recently, when using it, smoke started coming out of the lamp where the light bulb screws in. It wasn't the light bulb, but definitely the light base. We immediately turned it off and took it out of his room. Upon calling Pottery Barn, I was told that since it was over the 1 year for return, there was nothing they could do. Needless to say, I wasn't happy. By usage standards, this product is almost brand new with some type of electrical defect, which is not what you want in a child's bedroom. They should have done the right thing, even though it was over the 1 year period. This was a safety issue, not a change of mind. That will be my last trip to Pottery Barn Kids. I hate to trash a business for one issue, but quite frankly, this was a serious safety hazard that they had no interest in correcting. I'll take my business elsewhere

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Unhealthy off-gassing furniture

by catherinebaile, March 9, 2008
Shopping experience is fine, nice people, quality is okay, but the furniture is off-gassing to the point I may return it, we've all got a headaches from it. This is for a kids room, what kind of company would do that. The packaging as so excessive and un-recyclable (mounds of styrofoam)that it won't fit in our weekly garbage can. For the price your getting mdf mixed with wood furniture painted with highly off-gassing paint. It's manufactured in Vietnam. From now on I"ll go to Room and Board for better quality design and more healthy products. Most of their products are also make in the US.


x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Terrible customer service, expensive shipping and very rude!

by tk417, February 28, 2008
I have shopped PBK many times. I thought they were fine until I had a problem with my order. I purchased a complete set for my daughter's bedroom. The items were the same set but did not match each other. When I called about this they told me that it was too bad because they were on sale so therefore nothing could be done. I understand their policy, but if there is a problem with something I still think that they should try to resolve the issue. I can't believe they have such terrible customer service. This was not expected from them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Terrible - wrong item shipped, rude customer service

by sunnyday2, January 10, 2008
My shopping experience online was terrible. I did not receive what I ordered and then had a very rude customer service person when I called. I have 3 examples in 2 weeks of poor quality and the wrong item shipped from friends. I used to like pottery barn and their quality, and now I doubt I will ever purchase anything there.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I am currently waiting on delivery that has been delayed and am becoming increasingly annoyed with PB. I placed furniture order on Nov. 8 and was told I should be receiving a call from the shippers on Dec. 7 to arrange a delivery time. Didn't get a   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Total incompetence, ended up canceling order

by foobarbaz2, December 7, 2007
I ordered some furniture off the PBTeen website, but I accidentally ordered one piece in the wrong color, which was easy to do given that the colors were "rustic sun valley honey" versus "rustic sun valley white". Still, I take responsibility for making the mistake. The thing is, I called PBTeen within minutes to correct it. But instead of correcting the order, the order only got screwed up worse and worse over the next 6 days, until I ultimately gave up and canceled the entire order. Despite calling PBTeen every day, the color never actually got changed! The order status on the website did not match what the telephone reps were saying at all. The telephone reps said that several pieces of my order had been cancelled "at customer request," which was not true, I never canceled anything (except the whole order at the very end). At every call I kept getting transferred to "the furniture team," to "the warehouse," etc.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

NOT HAPPY WITH ROMAN SHADE!

by tylatyla, September 18, 2007
I have been searching everywhere for a pale pink black out roman shade for my daughter's room. Pottery Barn Kids was the only place that carried such a shade. I did not want to pay the money for the shade, and the shipping charges were even WORSE!   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

You get what you pay for - except for with Pottery Barn Kids

by bretzky, August 19, 2007
Ordered a bed & dresser for our daughter, and the quality was terrible, especially considering the price. Materials were subpar, fit and finish were poor. Let's say they looked nothing like the pictures in the catalog. Also delivery was a hassle and the shipping charges were pretty high. Customer service was good, but that doesn't ease the pain of having to live with overpriced furniture. We ended up finishing out her room using "Pottery Barn-like" white pieces we found on eBay. MUCH cheaper and better quality, it was worth the wait.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
Searched high and low for lavender 96" length curtains for my daughter's room. I found the curtains I was looking for at Pottery Barn Kids and Pottery Barn Teen, the prices were a little bit more than I would like to spend but when I checked out the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I recently tried to order an anywhere chair cover to replace one I had bought previously from Pottery Barn Kids because our dog (new puppy!!) chewed a hole through the cover and broke the zipper. The old cover was monogrammed in script with my   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
After my surprise baby shower, I decided to close out my registry and leverage the 10% completion discount. I was really excited to build my dream nursery and wanted to make sure everything would be perfect before my first baby¬ís arrival. Unfortunately,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 
Since Just having had a baby, I have to say that there is quite a lot of shopping for the nursery and getting prepared to do. I spent many days, hours, and car trips looking for the perfect things that my daughter may or may not enjoy when she joins our   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

False advertising and slow delivery.

by damonthompson, July 7, 2006
Material facts are misrepresented online and in-store and when this was brought to their attention they replied that this was a known issue and offered no remedy for it. Their customer service personal are better than average but delivery was very slow and late and the product did not meet their own specs even though it was priced very high. The home installation, like the product manufacturing is outsourced so quality control is an issue. It also means that everyone's experience may be different. This is a bad thing from a high end (or at least high priced) furniture store.

My experience is from buying a Rustic Thomas Storage bed. They advertised it as hardwood though it is made of pine. They advertise it as allowing drawers on either side though they can only be installed on one side. The brochure for this bed actually says there are 6 drawers (implying drawers on both sides) though there are only 3. All in all I determined I can't do business with a company that so grossly misrepresents their products so I returned it.

I advise caution when dealing with them.


x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Furniture items not worth the pain and price of delivery

by harshcritic, February 8, 2006
Shelled out close to $200 in delivery fees for a dresser. Delivery service scheduling sucks. You need to make an appointment for delivery over a week in advance, only to be told the schedule for delivery isn't made until the day before your selected date. So, then they call the day before and give you a FOUR hour window for delivery. Some schedule - why couldn't they have told me to block half a day the week before? The sales associates in the store where the dresser was purchased made the delivery system sound so convenient! Liars!

x I would not shop here again
Overall Rating: 1/5.0 store rating

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