Piperlime

Piperlime
 
Average Rating: 2.78/5.0 store rating
Customer Service 0
On-Time Delivery 0
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DO NOT ORDER FROM THIS SITE. I ordered a watch, that was said to be in stock, in December of last year. It was supposed to be a Xmas gift. After the date arrived they said it would be delivered on, I get told it's on back order. Never said that on   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Happy Piperlime customer, here's why...

by divalulu, January 13, 2014
I understand that many people only write reviews when they have a bad experience with an online store, I'm guilty of that too. But I love Piperlime so much I wanted to take the time to add my thumbs up. I do A LOT of online shopping, and I love beautiful, quality shoes but don't have tons of money to spend to feed my monkey. Piperlime has never disappointed me. I have purchased maybe twenty pairs of shoes from them, they are my first go-to online shoe store. Piperlime and Zappos (comparable in quality and prices) are great for price, quality, and, most importantly, in my opinion, customer service! I've never had an issue with Piperlime (or Zappos) and any problems with delivery or my satisfaction (I've had a couple, but nothing major) were dealt with to my complete satisfaction. I have used many online shopping sites, like Beyond the Rack (STAY AWAY - all their stuff is cheap and/or FAKE) and there is no comparison. Piperlime offers a great shopping experience, in my opinion.  If you value the things I mentioned you'll most likely be happy.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

VERY DISAPPOINTING

by aug07, August 25, 2013
I used to shop at piperlime all the time, I got great deals for a reasonable price and many style options, but now they are trying to be "high-end" with high-end prices that are not worth it. The last few times I bought shoes they came looking like they were worn and had scuffs. It doesn't seem like they inspect the merchandise before shipping it out. VERY DISAPPOINTED. You can find better styles at much better prices at stores. Needless to say I no longer shop here.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Do not like the refund policy

by lvshopn, November 24, 2012
This was my first order from Piperlime. They have very prompt delivery service and I loved the three pairs of shoes I ordered. I did return one pair that ran a bit too wide. I tracked my return and once received I contacted Piperlime to get an approximate refund date. I was told 3-4 weeks. I have a problem with that.....

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I am never buying from Piperlime (Gap inc.) ever again!

by gc55, August 22, 2012
This company is terrible! I received a defected pair of shoes and thought it would be simple to ship them back and exchange them for new ones. Afterall, it comes with a free return shipping label and the website states everywhere that it is easy to make returns. When I called the company, which is actually the Gap inc., I discovered that I am "International" (Canada) and that I would have to pay return shipping to their 3rd party (FiftyOne Global Commerce). I would only be refunded 2/3rd's of what I paid, even though I received a defected product! That's not all, because then I was expected to REORDER the same pair of shoes and pay full shipping, again! This would mean paying the price of two pairs of shoes for the price of one. I resigned myself to accepting the defects, and was offered a refund of my shipping, but I'm not holding my breath.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

stay away, quality control sucks

by rayineberry, January 19, 2012
I recently purchased a pair of shoes from the site.  But they were in bad condition, defintely show signs of wear.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

It was a fun, and easy experience.

by destinyspringg, January 7, 2012
These jeans, hmm where do I start.. THEY are absolutely the most perfect pair of jeans i've ever bought!! I love every thing abut them! I love the color, it matches any  shirt i pull out of my out of my closet!! I love how they match with alot of sypes of shoes as well. They match perfectly with all of my heel, flats, sandal, and uggs. These jeans are defidently worth the 113 dollars I paid for them! I love them so much!! I also very much like the material of the jeans, especially because they are comfortable and verystylish!! If someone asks, I am defidently going to tell them to put forth the money to buy these jeans because in my opinion, I feel it's defidently worth your time and money!! BUY THESE JEANS!!!!!!!!!! Even though they arent the cheapest jeans i have bought, they are still SO awesome I think I just might have to buy a second pair!!

(:

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Mediocre. I was sucked in by the coupon code.

by atlshopgirl, June 10, 2011
The customer service is slow, unresponsive and I am so unhappy with my experience.  First they took multiple days to check on my order and also triple checked the credit card used (my dad's with his approval!) which is great to prevent fraud, except this isn't a fraudulent order!!! So they are just now shipping out PART of my oder FOUR days after it is placed - but when I placed the order, ALL items were in stock.  So not sure why they can only ship 1 out of 4 pieces of my order??

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

NOT AT ALL IMPRESSED

by abwp, February 14, 2011
I purchased a pair of women's boots online from Piperlime.com last month. I was a first-time customer, and my shopping experience with this company may well be my last.When I ordered the boots, I very clearly inputted the shipping   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

"No return" does not mean "No exchange."

by spmace, February 3, 2011
TERRIBLE policies that are to the detriment of the customer. TERRIBLE customer service as a result of their policies.

Here's the story:

I purchased a pair of boots that were final sale. I received the boots and they were too small. I simply wanted to exchange them for the size up, which they had in stock. Due to their policies they wouldn't do it.

Here's the catch on their website it said "No returns" not "No returns and/or exchanges." For this particular pair of boots I purchased there was no information on the site warning that the shoes ran small or narrow, if there had been I would have ordered a 7.5 instead of a 7.

Last time I checked "No return" does not mean "No exchange."

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I ordered a pair of Frye boots from Piperlime for Christmas.  The boots fit great and shipping was free.  However, it is obvious that no one inspected the boots before just shipping them off to me, because there was a lighter splotch on the top   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
 Okay first of all I reconsidered my boot size after reading the manufacture's sizing charts, because they are different than the standard measurements. I called within the first two hours after placing my order to change the size, and I was   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Would give it another go, but kind of a hassle.

by socialite429, May 13, 2009
The delivery was reasonably quick.  But I recently lost some weight and dropped a shoe size, so I was shocked when I put on the shoes I ordered and they were HUGE!  I looked at the box, which said they were the right size, but when I took the shoes off, I discovered they were two sizes LARGER than what the box said.  I ended up reordering them in a different color, and that transaction was OK.  Their mistake seems so basic though, they even check to make sure the shoes are the right size at Target.

x I would not shop here again
Overall Rating: 3/5.0 store rating
 

NEVER AGAIN

by mautom, December 11, 2008
I have been ordering for years at Shoebuy.com and zappos.com. I thought I'd try piperlime and it was a huge disappointment.
Shoes were delivered fast but after trying them on for approx. 2 minutes I put them back in the box and returned them as they were too small.
Now I received an email shoes appear worn!!! Out of courtesy they will take them back and refund me the money. Thanks! But I NEVER did wear those shoes! I am extremely upset piperlime accuses me of this!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

wonderful

by anetka73, June 23, 2008
the best prices, speedy delivery, customer service very helpful and overall I am very satisfied with piperlime, will shop there again very soon

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I've been told more than once that I'm "that girl" - the one with the apparently impossibly high expectations. I'm never afraid to speak up (in a polite and respectful way, of course) when something that I am paying for isn't to my liking (e.g. I send my   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good selection, good prices, good experience

by kc1969, February 1, 2008
Having both bought several pairs of shoes and returned/exchanged a pair, I must give props to Piperlime. (They managed to snap the last size of coveted pair of Fryes for me to exchange!) Prices and selection are competitive with other sites, but I do wish they would forgo the fancy packaging and offer free shipping like Endless or Zappos. All in all, a very good shopping experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great Enough to Make A Sale, Then No Help At ALL!!!

by baileysophia, January 28, 2008
Piperlime was amazing until I had an issue... I ordered a pair of Robeez and they ended up being defective... my baby girl wore them in my carpeted living room area for 8 weeks and they began to peel and crack... sent them back and they were sent back to me, no explanation. When I called them, they told me that the slippers were of "excessive wear" and there was nothing they could do about it. I was promised a 20% coupon towards future purchases, but will NOT be using it as I will NEVER purchase through them again- disappointing being a division of GAP!! I do and will continue to tell everyone about my awful experience with this company! VERY DISAPPOINTED!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Piperlime's Hip Shoe Shop!

by mql1208, December 7, 2007
The latest addition to the Bananarepublic.com, gap.com, oldnavy.com powerhouses! Piperlime.com looks sleek and carries a vast array of hip footwear. Prices commensurate with the label from moderately priced to high end. I like the look of the site and   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Never Again

by suis, November 12, 2007
Customer Service is unhelpful at Piperlime. While they advertise free returns, make sure you purchase shoes that are returnable. Some shoes they don't allow to be returned for any reason. Additionally, if you use Rewards (for gap, piperlime, etc) and return the shoes that don't fit, you LOSE your rewards. Customer service stated "rewards have no value so you don't get a replacement". I recommend purchasing your shoes somewhere else.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Awesome and will order from them again!

by ilovesushixox, September 12, 2007
They are awesome. My order arrived 4 business days after I ordered them. They have a pre-paid return UPS return label. Their packaging is really cute. Free shipping. I will definitely order from them again!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My new preferred online shoe source

by emmavision, June 5, 2007
Piperlime looks like it could shape up to be a leading online shoe retailer. Their selection is not nearly as vast as other sites, such as Zappos, but it's constantly growing, and they seem to be better-priced. (There is also the advantage of 10% off purchases when using a GAP/Banana Republic/Old Navy credit card.)

My experience with them was very positive. I had a question about sizing; I was able to get a customer service rep on the phone in seconds. Aside from the competitive pricing, the shipment arrived within 4 business days carefully and prettily packaged. The paperwork was clear and included a prepaid UPS shipping label for possible return/exchange.

Overall: Piperlime is easy, convenient, and a pleasure to shop at. They really make you feel like a valued customer.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
About Piperlime.com is a relatively new online shoe venture from Gap, Inc. The website has a hip, young and trendy feel to it with a brown and green color scheme. They carry a multitude of brand-name shoes and are adding new ones on a fairly   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating

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