PetSmart

PetSmart
 
Average Rating: 4.38/5.0 store rating
Customer Service 4
On-Time Delivery 5
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Awful

by anonymous4242, December 11, 2012
Searched at multiple stores, but none carried a holiday collar in younger dog's size (and already purchased other collars for holiday photo shoot).  Assumed that this wouldn't be an issue; went online and ordered item.  Item was not delivered, no notice was left, and item was "returned" to online store.  Item is not available anywhere in district, nor is it now available online.

Petsmart completely failed to provide any sort of appropraite customer service.  Representative from retail store was nice enough, although ultimately unhelpful; online representative was very rude and dismissive.  Thanks for running our holiday photos, Petsmart, and wasting hours of my time.  I won't be using this company ever again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very negative experiance

by sjhoke, March 22, 2012
I ordered 2 large dog gates from Petsmart's on-line store, it took over two weeks for the first one to arrive and the second one took over 3 weeks. Both arrived broken (in the same spot so I dont believe it happened in shipping) I Emailed Petsmart about the broken gates and they said I could return them to the local store for a refund, they failed to mention that they would not return the shipping charges, so I paid $28.00 to recieve BROKEN useless gates!  I suggest reading the fine print on their return policy before buying from them. I will never buy again from Petsmart!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Has anyone noticed that Petsmart has raised their prices?

by scottw57, April 1, 2011
Has anyone noticed that Petsmart has raised their prices?
They have raised all their prices across the board. What they are doing is offering you gift cards now...Really unethical. You think you are getting everyday low prices and a coupon/gift card...they just raised their prices to supplement the gift card..really bad.. They think we the consumer are really that stupid.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
There have been a few occasions where I have shopped at the Petsmart web store. They do have a great selection and very good prices. This would be why I chose to shop with the site in the first place. However, as many good points as the Petsmart web   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Shop Again

by proseef, April 29, 2010
Very happy with the personalized collar. Very happy with shipping time. Fast. The other items I ordered were great as well. I would log in couponsavemore.com since it gave me shopping rewards. I would definitely shop this merchant again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Poor delivery service, misleading advertisement

by rjh6266, November 22, 2008
Pathetic.  I paid to upgrade shipping but they didn't send until the 3rd day following the order.  They considered that acceptable.  Their ad is misleading as to whats included.  Shows a picture of 3 items, but only one is included at that price.  I did not read it properly, my bad, but having looked again, I might make the mistake again.  
I won't though since I will never deal with them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I pretty much shopped at Petsmart.com just to try it out. I am a regular at petco.com and prefer it over all others. But Petsmart.com has the same prices as they do so I figured it could not hurt to give them a try. I like the look and set up of the   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Very nice site.

by ira777, February 17, 2008
www.petsmart.com is a wonderful site and not to badly priced. You can certainly find anything you want for you pet. The home page is very well laid out and makes getting around easy. On this site an e catalogue is with the dagat'ma types of animals. It facilitates a search.



  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
After ordering a 50 plus dollar Christmas shipment from PetsMart.com,ON DEC. 9, they have misplaced the order - and then reshipped it today - but got it wrong. I have dealt with the Customer Care line 4 times. 3 out of 4 were totally incompetent. The   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I love to be able to get my fish food, dog food and treats all in one place. The customer service is very good. Anytime you need help finding a product or carrying a heavy bag of dog food, there is someone to help you. The checkout is pretty speedy as   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have always had good results ordering from PetsMart.com in the past. So I got on-line and ordered 2 cases of cat food - I ordered 24 cans in all, which would mean that there were 12 cans per case, or as I sometimes get-- 24 cans per case, and when I'd   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible experience

by moodoo, September 19, 2007
Placed my order 10 days ago - status still says "items located in stock". Talked to several reps via phone & email - not helpful at all - they tell me it's too late to cancel... but they can't give me a tracking number.
Terrible service. Should have just drove the 45 minutes to buy the stuff.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Overall experience was very good and...

by PETsMART Shopper, September 11, 2007
Overall experience was very good and the product was close to what I expected. Only disappoint is how loose the bottom portion (plastic portion) of the cage is. This requires ties/tie wraps to be placed in order to keep the tray from sliding out. Otherwise only other comment is it would have been nice for the local PETsMART stores to carry the item or have been able to order the item for local pick-up

  I would shop here again
Overall Rating: 4/5.0 store rating
 

veeery courteous and helpful...

by PETsMART Shopper, September 5, 2007
veeery courteous and helpful repesenatives

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very satisfied

by PETsMART Shopper, September 4, 2007
very satisfied

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good!

by PETsMART Shopper, September 3, 2007
Good!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I will shop with them agin.

by PETsMART Shopper, September 2, 2007
I will shop with them agin.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Ordered the product, got the product,...

by PETsMART Shopper, August 30, 2007
Ordered the product, got the product, call me crazy, but isn't this the way it's SUPPOSED to be? Why are our standards such that we give people and companies WAY too much credit for just doing their jobs right? I do think this company does a good job though. I have ordered from them before and never had a problem. Diane Zdrodowski

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I love "FREE SHIPPING"!

by PETsMART Shopper, August 30, 2007
I love "FREE SHIPPING"!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Was really good, will shop again....

by PETsMART Shopper, August 29, 2007
Was really good, will shop again. Thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to shop there, good web site, and...

by PETsMART Shopper, August 29, 2007
Easy to shop there, good web site, and I will definitely shop there again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good experience. Attractive,...

by PETsMART Shopper, August 28, 2007
Good experience. Attractive, functional website, good product descriptions. I especially appreciate the expedited process to locate and order again items ordered previously. Items took a few days longer to arrive than I expected, but in fairness, there was no target date from PetsMart, so they didn't miss any commitments, just a bit short of my own expectations. Will definitely return to them for similar items needed in the future.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent web site, fast service

by PETsMART Shopper, August 28, 2007
Excellent web site, fast service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I could not track my order on the...

by PETsMART Shopper, August 28, 2007
I could not track my order on the website. This was very disappointing to me. Evey time I logged in to track my order status, it took me back to reorder the same item.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

ufortunately the items i truly wanted...

by PETsMART Shopper, August 28, 2007
ufortunately the items i truly wanted were not available. disappointing

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I have never had problems with PETsMART...

by PETsMART Shopper, August 27, 2007
I have never had problems with PETsMART orders. Sometimes, there is a delay in shipping, but only short delays.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It is extremely helpful to have reviews...

by PETsMART Shopper, August 27, 2007
It is extremely helpful to have reviews of various products in order to come to a good decision on whether or not to buy. Usually these comments from other pet owners are right on the money. Warnings about items that do not stand up to wear, etc., are especially appreciated.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

First, couldn't locate accessory items,...

by PETsMART Shopper, August 27, 2007
First, couldn't locate accessory items, ordered on 8/20, haven't recieved item yet, its 8/27 today. couldn't track item cause didn't get tracking number. NOT HAPPY WITH PETSMART!

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Excellent service and very fast.

by PETsMART Shopper, August 27, 2007
Excellent service and very fast.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

everything went easily and i received...

by PETsMART Shopper, August 27, 2007
everything went easily and i received merchandise on a timely bases.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Hi. I ordered a flexi leash and was...

by PETsMART Shopper, August 26, 2007
Hi. I ordered a flexi leash and was supposed to get a free leash bag attachment. It was not in the order. So I called to see if it could be shipped. The girl from PetSmart helped me and said the item will be shipped. I am waiting arrival of the leash bag. It was supposed to be free with the leash purchase. Your site and service is very good. Thanks. Dawn :)

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I enjoy shopping at Petsmart, whether...

by PETsMART Shopper, August 26, 2007
I enjoy shopping at Petsmart, whether online or in store.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

initially not able to track the...

by PETsMART Shopper, August 25, 2007
initially not able to track the shipment, although an email was sent to me that it had been shipped. All items arrived in good condition - no back orders either!

  I would shop here again
Overall Rating: 3/5.0 store rating
 

prices are better than stores.

by PETsMART Shopper, August 25, 2007
prices are better than stores.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent products and delivery

by PETsMART Shopper, August 24, 2007
Excellent products and delivery

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I love being able to use coupons &...

by PETsMART Shopper, August 24, 2007
I love being able to use coupons & getting free shipping. I would order more often if could get them more often. I was greatly disapointed with the backgrounds, they look little like the pictures.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

just fine.

by PETsMART Shopper, August 19, 2007
just fine.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Overall it was a pleasant shopping...

by PETsMART Shopper, August 18, 2007
Overall it was a pleasant shopping experience. The site is very easy to navigate and there is a wide selection of products. I will definately return in the future for my pets needs.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My products were delivered on-time and...

by PETsMART Shopper, August 18, 2007
My products were delivered on-time and in good condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Was very happy to find item online. I...

by PETsMART Shopper, August 17, 2007
Was very happy to find item online. I was unable to find it at my local PetSmart.

  I would shop here again
Overall Rating: 5/5.0 store rating

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