Personal Creations

Personal Creations
Average Rating: 3.99/5.0 store rating
Customer Service 2
On-Time Delivery 2
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Not Good!

by hondojon, December 28, 2012
I am in agrement with the other "suckers". The postage and handling charge are not told until the final click. Then they screwed up the shipping adress and it had to be re-shipped. Missed Christmas. They will not answer your emails.
Live and learn, never again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Excellent service and stand by their product

by pitaamp, December 20, 2011
We recently purchased three Personalized Christmas Stockings which arrived on December 16, unfortunetly one of them had a snag in it (which we think happened from shipping, but accidents happen).  We immedietly contacted the company that evening and had a response by 5 a.m. the next morning. They gave us numerous options, such as, full replacement, refund, or other options.  We decided replacement with speedy delivery.  The new one arrived today Dec. 20th, in time for Christmas.  They are excellent quality and service.  I will be back when we have future children for this product and to make additional purchases from this company. I am extremely happy with the product, service, and response from this company.  I gladly recommend and would refer anyone to this company. As, I am sure many of you are aware shipping alone during the Christmas time can be questionable.  Adding that this was a personalized product added additional time to create the product. Customer service made sure the replacement was here on time well in advance of our Christmas party which is on Dec. 23rd.  They guaranteed it would be here in time, and it was.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I had received a gift from personal creations and thought it was adorable, so I decided to order some gifts for people on my list.  I was excited to see that I was eligible for 25% off because of the cost of my order.  I also had a catalog that   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
Ordered a couple of items only to be surprised by a $3.99 per item "personalization fee" at checkout. No mention of this fee in the item description either online or in the catalog. Finally found mention of a $3.95 flat fee on the hard copy order form   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Worst

by straitscoop, January 20, 2011
Ordered Christmas presents Dec 4th, based on Personal Creations "guaranteed" delivery by Dec 23rd.  Plenty of time.  Received email from Personal Creations Dec 17th "order has been delivered".  I come to find out none have been delivered.  I called Customer Service. They apologized and said would be delivered week after Christmas because it was coming from Australia.  It's Jan 20th, I just called back again to check.  Not going to be delivered, but they can now refund my order.  No apology this time either.  Amazingly poor customer service.  Have never written an online review before, but hoping to save someone the waste of time and frustration. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Unreliable and terrible customer service

by scoots97, December 23, 2010
Customer service is terrible. I am extremely disappointed with this company. I ordered a christmas gift early in December.  2 days before Christmas, gift never arrived. When we called twice , we were told that there was a problem with the order on their suppliers end. However we NEVER received any notifications that there was a problem.  When we called their only solution/suggestion was to cancel the order.  That would have been fine had they given us more opportunity to shop for another gift. They also told us someone would call us within 2 days...which we doubt would happen. Strongly discourage others from using this company. Look elsewhere if you want reliablility.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Doesn't deliver

by lucidresq, December 5, 2010
Good: nothingAverage: Product quality Bad: Delivery speed, customer service, completion of orders, shipping price! I ordered 4 Christmas stockings for our family on 11/14 and paid about $77 - even with 15% off. At $15-18 per stocking, and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

good

by Personal Creations Shopper, March 18, 2010
good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was great I used PC to give a gift...

by Personal Creations Shopper, March 9, 2010
It was great I used PC to give a gift and the service was excellent. thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by Personal Creations Shopper, February 27, 2010
good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My first order went without a hitch....

by Personal Creations Shopper, February 23, 2010
My first order went without a hitch. When I tried to reorder, my order initially was accepted, then I received notice without explanation that my second order was canceled. I assume the item was out-of-stock, but if so, my order should not have been accepted. Who needs this aggravation? I shop elsewhere in the future.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

It was easy to order and I was...

by Personal Creations Shopper, February 23, 2010
It was easy to order and I was surprised at how quickly the order arrived

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No communication at all about the delay...

by Personal Creations Shopper, February 22, 2010
No communication at all about the delay of the item. I would not have purchased if I had known that the delay would be over a month. I will not be purchasing anything from this website ever again due to poor communication. I will never know if I can ever get a gift on time.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

EVERYTHING WAS LIKE EXCEPTED

by Personal Creations Shopper, February 16, 2010
EVERYTHING WAS LIKE EXCEPTED

  I would shop here again
Overall Rating: 5/5.0 store rating
 

OK

by Personal Creations Shopper, February 9, 2010
OK

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I love the items I bought everything...

by Personal Creations Shopper, February 6, 2010
I love the items I bought everything looked great. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Fun, Fun, Fum!

by Personal Creations Shopper, February 1, 2010
Fun, Fun, Fum!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was wonderful, everything accurate,...

by Personal Creations Shopper, February 1, 2010
It was wonderful, everything accurate, I was staying in a different state for Christmas and evrything was packed and protected and in beautiful condition. I loved it.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I love this online store.  I am always hesitant when ordering things online because usually I am disappointed with the quality when it arrives. I have ordered many things through Personal Creations, and I have no complaints about anything!With   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

When I ordered the ornaments, I was...

by Personal Creations Shopper, January 28, 2010
When I ordered the ornaments, I was under the impression that they were stocked. I find out later that they were sold out. I had planned on them.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I would have liked to receive an email...

by Personal Creations Shopper, January 28, 2010
I would have liked to receive an email that my order was shipped.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was pleased with the quality of my...

by Personal Creations Shopper, January 27, 2010
I was pleased with the quality of my purchase. One needs to add extra time for shipment of items that are personalized.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very good experience. The coupon code...

by Personal Creations Shopper, January 27, 2010
Very good experience. The coupon code link was conveniently listed on their website.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Items that are purchased from Personal...

by Personal Creations Shopper, January 26, 2010
Items that are purchased from Personal Creations that are sent by another vendor are not trackable. No shipping information is sent to the buyer and Personal Creations customer service cannot tell the buyer when to expect the item. The vendor should send the tracking information to Personal Creations who in turn should send it to the buyer. And when an item is received from the vendor that is not satisfactory, the time it takes to correct the problem is unacceptible.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Very happy with the selection and care...

by Personal Creations Shopper, January 24, 2010
Very happy with the selection and care of packaging of the fragile product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very nice, will shop with them again

by Personal Creations Shopper, January 23, 2010
Very nice, will shop with them again

  I would shop here again
Overall Rating: 4/5.0 store rating
 

A fraudulent company, please avoid!

by pcwillcostya, January 21, 2010
I placed an order with Personal Creations on 12/1/09, figuring that I would receive it in time for Christmas.  I paid with Paypal.  Caught up with Christmas shopping, I didn't check the status until 12/12/09.  There was no information available.  I checked again on 12/14/09, and my order was listed as cancelled.  I contacted the company through phone and email, and they insisted that my credit card didn't work and that they had contacted me twice to let me know.  I NEVER HEARD FROM THEM!  Also, my paypal is linked to my bank account, NOT my credit card.  After some research and reading other recent reviews (which also complain of poor product quality), I am convinced that either they were overloaded during the holiday and could not keep up with their orders, or they are simply a fraudulent company.  Either way, I'll never shop here again. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

it didnt say I need pay additional fee...

by Personal Creations Shopper, January 20, 2010
it didnt say I need pay additional fee for putting the baby's information on the fram such as name ,weight,birthday, the price was changed when I wanted buy it and try to pay it online. thats a little confuse.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I ordered online and was very easy to...

by Personal Creations Shopper, January 20, 2010
I ordered online and was very easy to place an order. I had no trouble completing this order

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent products.

by Personal Creations Shopper, January 19, 2010
Excellent products.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent, product quality is better...

by Personal Creations Shopper, January 19, 2010
Excellent, product quality is better than other products offer by other merchants. Sellection and variety is wide ranged. packaging of product was excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very easy and good selection. On-line...

by Personal Creations Shopper, January 17, 2010
Very easy and good selection. On-line helper was very nice and helped me with information on out of stock items.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

My order was cancelled because of a...

by Personal Creations Shopper, January 17, 2010
My order was cancelled because of a problem with the credit card given. There was no attempt to reach me to give a different credit card. They insisted that they did but I have no record of it anywhere. They also could not retrieve thw ordwer so if I still want the items I have to statrt all over GAIN. It was a large order all personalized so I really do not want to bother with this company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I liked their products line, pricing,...

by Personal Creations Shopper, January 15, 2010
I liked their products line, pricing, etc... The item I bought was very nice. It took longer than I thought to receive my frame, however, there was personalization to it which probably accounts for the delay. Overall, I am very satified with this experience.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Took thenm 2 weeks after I ordered to...

by Personal Creations Shopper, January 14, 2010
Took thenm 2 weeks after I ordered to tell me the item was not available.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

The item I purchased was cancelled on...

by Personal Creations Shopper, January 14, 2010
The item I purchased was cancelled on me. I was waiting for my order to come because I ordered it for Christmas and it had been quite sometime since the order had arrived. Because of that, I went online to check the order status and I saw that my order was cancelled. I was shocked! Why was I not notified that my item was cancelled? This was a Christmas gift to someone. That same day I tried to find something to replace the item with and one of your helpers only offered me 10% discount which I felt was not sufficient. Whenever you log onto the website someone pops up and offers you a 10% discount, I felt I should of been ordered more for the inconvenience that I was put through. For example Free Shipping along with the 10%. I was very upset and Ashley ( the girl who helped me) knew it, but said she couldn't do anything about it. I must tell you I have found another personalizing website that offered free shipping and because of this problem, I will go to that website first.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I ordered 3 shirts in 3 different...

by Personal Creations Shopper, January 13, 2010
I ordered 3 shirts in 3 different colors, they didn't have two of them in the color I selected but I would have selected other colors if I had been notified by e-mail they were out of the original colors. Now I MAY have to reorder them in different colors and pay additional postagae. Was very disappointed for the first time in Peronal Creations.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I loved the personalized items. It had...

by Personal Creations Shopper, January 12, 2010
I loved the personalized items. It had alot available. I would shop there again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good selection and service

by Personal Creations Shopper, January 12, 2010
Good selection and service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Fast, accurate service

by Personal Creations Shopper, January 11, 2010
Fast, accurate service

  I would shop here again
Overall Rating: 5/5.0 store rating

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