Onlineshoes.com

Onlineshoes.com
 
Average Rating: 4.47/5.0 store rating
Customer Service 3
On-Time Delivery 4
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overall was good but not good quality...

by Onlineshoes.com Shopper, November 19, 2013
overall was good but not good quality of leather ( poor poor )

  I would shop here again
Overall Rating: 4/5.0 store rating
 

great service and great product

by Onlineshoes.com Shopper, July 25, 2013
great service and great product

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My experience was excellent right down...

by Onlineshoes.com Shopper, December 26, 2012
My experience was excellent right down through customer service and super shuttle shipping. The only thing the manufacturer could have done is make the V strap longer on the shoe for us with higher insteps. Shoes are very comfortable except for that one problem. Thankyou

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Tricky and poor practice

by ceciletoo, December 19, 2012
Beware... even though they advertise free shipping, they will charge you a $5.00 shipping (on email confirmation) "packaging and handling" fee (on packing slip). This fee is non non refundable when you return the item and you will pay an extra $7.99 to ship it back if you do not wish to exchange. 

They do carry great and special brands and offer a vast selection of  (expensive) shoes but their advertised % off will not apply to some brands. 
"Offer does not apply to the following brands: Aetrex, Ahnu, Alegria, Allen Edmonds, Anuschka (All styles except "ANNA" editions), Aravon, Ariat, ASICS, BeautiFeel, Bogs, Brooks (Shoes only), Carhartt, Chaco, Chippewa, Dansko, Earth, Earthies, ECCO, Finn Comfort, fitflop, Florsheim, Frye, Jambu, Johnston & Murphy, KEEN, Marmot, Mephisto, Merrell, Minnetonka, Miz Mooz, Mizuno, Naot, New Balance (Select styles only—see below), Nike, Nunn Bush, Patagonia, Pikolinos, Red Wing Heritage, Rieker, Sanita, Sanuk, SOREL, Sperry Top-Sider, Splendid, Stacy Adams, Superfeet, Taos, The North Face, Think! or UGG Australia." 

What does it leave?

Their marketing practice feels tricky and left a sour taste. I will not shop with them again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Satisfied

by Onlineshoes.com Shopper, November 12, 2012
Satisfied

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My order arrived very nicely packaged &...

by Onlineshoes.com Shopper, November 12, 2012
My order arrived very nicely packaged & on schedule, however it took 9 days for delivery. Product was not even on back order. I have ordered shoes from other distributers & received them next day, without additional charges. For that reason, I will not be ordering from "Online Shoes" again!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Do not use this company.

by sgbt, September 18, 2012
I purchase a pair of yoga pants through online shoes and they placed the wrong zip code on my order, confusing my billing address with my shipping address. I called to have this corrected before the order went out, repeated myself three different times to the person on the phone just to clarify and make triple sure that they understood the change - they said it was changed - and now I am dealing with UPS not knowing where to deliver the order. It was not changed. They not only messed up the original order they were incapable of fixing the order even after I called to inform them of the error. I am no happy. Do not order with this company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Very pleased with the service.Had been...

by Onlineshoes.com Shopper, September 16, 2012
Very pleased with the service.Had been looking for wide shoes for myself and daughter, this is the only place we found both in our sizes.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I just went on line looking for a...

by Onlineshoes.com Shopper, August 27, 2012
I just went on line looking for a particular pair of shoes, and I saw this site that offered a discount, as the shoes were quite expensive, and I saved 30%, the shoes are wonderful, arrived within two days, and they were exactly what I was looking for. I would absolutely use this site again!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The merchandise was fine, The roach included, not so much.

by cjsmls, August 8, 2012
I also didn't see at first that they state free shipping (to your home) and free EXCHANGES.  Not free returns.  I was surprised when the return was that costly. I was excited about the selection and variety of sizes.  Nice to have that many choices. I liked the shoes I received as they appeared well-made with reputable name brands. I put one pair on and walked around for a couple of hours without discomfort. I was pleased... until I watched a 3 inch roach crawl out of one of the boxes.  It was loose in my home for over 12 hours.  A word of caution.  Consider opening boxes from this company either in your garage or preferably outside. Not a good experience. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Their merchandise was easy to find...

by Onlineshoes.com Shopper, July 20, 2012
Their merchandise was easy to find because I could filter out sizes and styles that I wasn't interested in.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Onlineshoes.com has been great to work...

by Onlineshoes.com Shopper, June 20, 2012
Onlineshoes.com has been great to work with. I exchanged shoes and it was very simple. Thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Free returns does not exist!

by hounddog1937, June 7, 2012
VERY POOR!  I agree with the other reviewers that state the free returns aren't free.  You only get free EXCHANGES.  Customer service was not awful, but left something to be desired.  I will stick with Zappos in the future and never purchase from OnlineShoes.com again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Free Returns Cost $7.99!

by allicat73, April 16, 2012
The site said clearly that returns are free when I checked the policy before my purchase. I think they are trying to emulate zappos, who have free shipping and returns. When you print the return lable it says $7.99 return shipping fee. They did not   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I'm very happy, they did a good...

by Onlineshoes.com Shopper, April 14, 2012
I'm very happy, they did a good job.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great shoes, on time, at a good price....

by Onlineshoes.com Shopper, April 1, 2012
Great shoes, on time, at a good price. Beats going store to store locally.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Website was very user friendly as...

by Onlineshoes.com Shopper, March 16, 2012
Website was very user friendly as well... love my shoes too. Thanks!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

first time customer. will use again.

by Onlineshoes.com Shopper, March 14, 2012
first time customer. will use again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great quality! fair prices

by Onlineshoes.com Shopper, January 6, 2012
great quality! fair prices

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The boots were a last-minute gift for...

by Onlineshoes.com Shopper, December 31, 2011
The boots were a last-minute gift for my granddaughter. They were received exactly on time to allow me to give them to her on Christmas eve. She is delighted with the boots and I am a happy Santa. I need some dress shoes, so I will definitely use this service again in the near future.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Misleading "processing" time

by bootgirl, September 13, 2011
Beware of their processing time. They indicate 1-2 day processing on their website. I am on the second day still waiting for them to "process" my order. I called them for an update, and they said the warehouse has FOUR days to process it, then it's back to them for another 1-2 days of processing/shipping. Looks like it will take me well over a week just to get a pair of boots processed/shipped with this company, when Zappos and Amazon had them to me within 3 days tops.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Sandals were just as we expected; order...

by Onlineshoes.com Shopper, June 20, 2011
Sandals were just as we expected; order was sent in a timely manner.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Fake out return. Bad idea to buy from them.

by darrellbnb, April 19, 2011
I ordered a pair of shoes (Bates Oxfords), that I thought was in my size.  Wrong.  My fault.  I called to figure out what to do and discovered that I had mistakenly ordered the Womens' version of the shoe.  The girl on the phone said that she would issue the authorization but warned that maybe my discount may not be honored.  I told her that the only reason I was on onlineshoes.com was because I got a discount pass.  Otherwise I could just go out buy a pair of shoes.  I live across the street from Macy's 34th St.!  Today I see a $20 additional charge on my card.  Had I known, I would have asked for a refund and shopped around NYC.  NEVER AGAIN!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
Delivery speed:        amazingly fastOrder accuracy:   &nb sp;   all my orders (7 or 8 so far) have been accurateCustomer service:    I've called twice.  My calls were   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

$6.99 for returning shoes that didn't fit!

by nymangos, March 3, 2011
FREE RETURNs!!! NOT!!! Use caution http://www.ONLINESHOES.COM, I rerturned shoes that didn't fit and only got a partial return they charge $6.99 for return shipping, buyer beware!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

found what I was looking for, am very...

by Onlineshoes.com Shopper, February 10, 2011
found what I was looking for, am very pleased. I was already familiar with the Doc Marten brand, and knew the quality of mdse of that brand. The boots are very comfortable and warm, perfect for winter weather.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great prices i saved over 35.00 from...

by Onlineshoes.com Shopper, February 10, 2011
great prices i saved over 35.00 from the mall i didn't have to waste time,money or gasoline or fight the crowds. i ordered these shoes in my pj's drinking a cup of coffee on a rainy miserable day. what in the world could be more easier than that yeh is a i can say. thanks a million i'll be back. ps my husband wears extra wide try to find those in the mall

  I would shop here again
Overall Rating: 5/5.0 store rating
 

prompt service - website easy to...

by Onlineshoes.com Shopper, February 10, 2011
prompt service - website easy to navigate - product is exactly what i wanted - would definitely shop here again!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Horrible!

by charm14060, January 27, 2011
Horrible customer service and exchange policy.  I purchased a pair of shoes as a gift and subsequently needed to exchange them.  They make you purchase another pair and then the credit to your card will occur after the items have been returned and received.  The problem with that is that when you purchase an item with a discount, then have to purchase the item again as an exchange without a discount, they will only credit you for the original discounted price.  Therefore, the exchanged pair cost full price and the discount received in the original order is null and void.  What company could possibly expect repeat business with this type of policy?

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

excellent experience.

by Onlineshoes.com Shopper, January 20, 2011
excellent experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Overall good transaction...fair...

by Onlineshoes.com Shopper, January 18, 2011
Overall good transaction...fair price...fast shipping

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I got a code for a discount, which...

by Onlineshoes.com Shopper, January 7, 2011
I got a code for a discount, which helped a lot. Free shipping/free exchange made me decide to buy online from this site, otherwise I would not have. It was very simple to see all the selections that I wanted to see.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very easy. Found what I wanted, got it...

by Onlineshoes.com Shopper, December 24, 2010
Very easy. Found what I wanted, got it at a good price, and it arrived quickly!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had been looking unsuccessfully for...

by Onlineshoes.com Shopper, December 24, 2010
I had been looking unsuccessfully for the item and filled in the available email request for it. I was really happy to receive the email notifying that the item was available for purchase...which I quickly did. Thanks!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No problem yet, the shoes have not...

by Onlineshoes.com Shopper, December 4, 2010
No problem yet, the shoes have not arrived.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Eh? No Thanks.

by mrutkaus, November 21, 2010
Spent $85 for some Merrell Shiver mocs, one arrived with cosmetic defects; took pics, sent to them, received no apologies, no help, list of 6 steps to go thru to return shoes and get refund.
Not horrible, shoes usable, but defective and no real help from them.
No more shoes from them! They don't go the extra mile for a problem they created, not even the extra nanometer.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Good customer service, reliable and...

by Onlineshoes.com Shopper, November 9, 2010
Good customer service, reliable and authentic, would recommend!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I am in the process of exchanging...

by Onlineshoes.com Shopper, November 7, 2010
I am in the process of exchanging these shoes for another style.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very fast service. I received my order...

by Onlineshoes.com Shopper, October 24, 2010
Very fast service. I received my order before I even began to think about tracking it! I received the shoes I ordered and they fit very comfortably.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I paid $16.00 extra to receive these...

by Onlineshoes.com Shopper, September 30, 2010
I paid $16.00 extra to receive these shoes quickly. The sale price was great the shipping was to much.

  I would shop here again
Overall Rating: 4/5.0 store rating

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