OnlineBootStore.com

OnlineBootStore.com
Average Rating: 3.49/5.0 store rating
Customer Service 0
On-Time Delivery 0
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Horrible experiance. Stay far away from this company

by darlo52, February 1, 2014
Stay far away from this company.  Ordered two pair of boots on 12/7 that were in stock only to get an e-mail a week later cancelling the work boots.  When the package finally arrived on 1/7 they were the boots that had been cancelled.  I called and was told they would send out a shipping label to return them.  By the way they had charged my credit card for the other pair that was $30 dollars more. on 1/13 still no label called again would send right out 1/15 still no label called again spoke to Hope the manager promised they would send out that day.  Never got it finally called my credit card company to put in a dispute.  Got a label 4 days later!  They have had the package since a week ago and still have not processed it.  When I called to see why my card had not been reimburised they asked me what the package looked like so they could find it!  Stay far far far away.  I used Sheplers and had the boots in a week.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

DONT BUY HERE!

by dassa, December 28, 2013
This company is a joke as stated here before me. A week after placing an order....oh sorry we dont have those....well why is it available on your site! Losers!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered a pair of boots on a Friday.  On Tuesday I called the company because my order said pending.  The woman I spoke to said the boots had shipped and that the tracking information had not been uploaded yet.  One week later I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Scam alert, first they get your money, thank you waste your time getting it back

by phillyforreal, November 19, 2013
Same scam different site. First they do is get your money, that they are good at..Then times passes, nothing..then I email them asking for a tracking number, they respond sorry your shoes out of stock we tried to call you maybe we have a wrong number. I paste my phone number from the confirmation email they sent previously proving their little number story is a scam. I tell them everything I think about them, professionally of course, I don't need a slander suit on my hands. And that's that. Stay away or contribute to their side show circus.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I recently purchased a pair of Rocky Save Green S2V Boots from the OnlineBootStore and I have to say that they are awesome. They look great,the it is as good as any pair of boots I've ever owned and so far they have been extremely comfortable. I actually   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Horrible return process with no help from Customer Service

by tomk901, February 24, 2013
Standard shipping took over two weeks.  The boots did not match the picture on line. They ship boots in the original box, and then they charge you extra if the original box is damaged during shipping.  This makes returns a pain and they nickel and dime you. Customer service does not respond.  I will never order from on line boot store again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
The worst online shopping experience ever.  Ordered boots and account was charged immeditely.  After five days no shipping information was provided.  I called everyday for a solid week and each time they told me exactly the same thing,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Worst online buying experience I have had!   This company does not assign an order # when you place the order, therefore there is no way to track what is going on with the order.  I placed order, rec'd an email that my order was not   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Online Boot Store, is one of my favorite online shopping stores! Their products are of the highest quality, customer service is fantastic, the web site is easy to navigate, the shopping is convenient (where else can you shop at2am!), shipping is quick   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

perfect website, perfect product

by trianaman, October 3, 2012
Perfect place to buy a pair of boots!! I was able to get a perfect pair of catapiller boots at a great price and they were shipped out to me asap and they fit perfect!!! I bought these boots back on sep 18th and within a few days they were here. My feet were killing me before I got these and now after a few days use I have my cushion back on my feet for work. Great product and great website. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I LOVE this store!!!

by amorejnm, October 1, 2012
Okay my experience with OnlineBootStore.com began innocently enough. My husband’s birthday was approaching and he expressed his interest in a nice pair of boots. He gave me a good specific description and showed me a few examples in local stores   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Happy with my experience

by ercl01, September 14, 2012
I bought a pair of Double H (11 Inch Ranch Work Boots) from OnlineBootStore and was pleased with the experience.  I received the boots about 5 days after I ordered them.  They fit well, were comfortable and seem to be high quality.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Complete waste of time, shop elsewhere.

by jhbozington, August 1, 2012
Complete waste of time. Placed an order on 7/25 and was notified on 8/1 that the item was out of stock and that the order was canceled. In that time frame I could have ordered elsewhere and already had the boots.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Wonderful experience

by jennyschmitz, July 13, 2012
I had a great experience and would recommend this site to anyone. I called and ordered a pair of boots from a woman named Casey and she was very nice to me. She told me that the boots would be processed the next day and then would arrive soon after. 4 days later my boots came and were exactly what I had ordered. They also included in the box a coupon for money off my next pair. Thank you onlinebootstore for such a wonderful experience!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Disappointed. Will never order from them again!

by pbirch, July 9, 2012
I was excited to find a new source from which to order. I ordered a pair of Converse Workboots for my husband. We received the order confirmation but never received a shipping confirmation. I tried to check on the order and was told it could not be found. It's a good thing that the money was never taken from our account. It is totally frustrating. My husband needed these boots for his work. I will never use this company again!!  Absolutely HATE IT!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

very good

by pkt1976, June 18, 2012
The Double-H boots I bought were great. I would have given 5 stars but the free shipping was about a week or so. I can't beat the price or quality and the break-in time on the boots were next to nothing. Really feel great as I'm in them about 10 hours a day.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Comfortable and a great price

by mattkrop, June 11, 2012
I looked around the web a lot and I got my Chippewa loggers at a decent price from them. Just got them on Friday and I love them. Comfortable right out of the box. This is my second pair of them and even though it took a week to get them it was well worth it.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Love them very happy

by essawabe, June 5, 2012
I bought a pair of Ariat Fatbaby boots and they are sooooo sweet. Cutest pair ever and I get so many compliments. No complaints...just compliments :)

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I recently ordered my husband a pair of steel toe boots from Online Boot Store. My husband is really hard to please when it comes to his boots for work. He absolutely loves these. I bought them as a surprise for him and he was thrilled with what I picked   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I am very happy customer of them. I highly recommend them.

by steve123e, March 13, 2012
I bought running/walking shoes here last night and I am extremely impressed with the knowledge base of staff and the service.  I signed in for help with shoes when I arrived.  I waited less than a minute for my name to be called.  The sales person was very friendly and business like.  She asked several relevant questions about my walking and my shoes needs.  She ended by asking "is there anything else you would like me to know about your walking and/or your shoe needs" which is a great open ended question for the situation.  She watched me walk, brought out 2 pair of shoes, watched me walk in both.  I found a pair I loved, learned a bit about how I walk and bought the shoes.  It helped a great deal they were on sale for 50% off!
I wore the shoes this morning and they are like walking on pillows.  I had a great experience overall.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great experience!

by niceshiny22, March 12, 2012
I have bought from OnlineBootStore.com Twice now, after a friend recommended them as a good place to get some sturdy boots at a reasonable price, and each time the experience has been great.  Their prices were very competitive (the lowest I could find anywhere, for the boots I wanted, both times).  They arrived exactly as described in under a week, just as expected.  I found that their selection was great, and found exactly what I needed; one pair for work and one pair for play!  Based on this I would recommend that you give OnlineBootStore.com a try if you are looking for a new pair of boots.   

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fast, effortless, and saves you money!

by dave232, February 18, 2012
I had an excellent experience with OnlineBootStore.com. Purchased a set of boots and saved myself about 15% off the competitors. Delivery of my boots was fast and the entire transaction was pretty effortless. I also called customer service to ask about a second order I had put in and found the support staff to be friendly and helpful. So far I've returned twice to OnlineBootStore.com and would return again. If anyone needs great boots at great prices this is definitely your place.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I love my boots! Great site.

by anthony-d, February 17, 2012
I ordered a pair of the Double-H boot #DH9814.  My boots were delivered within the time frame that they were supposed to be delivered and they were in perfect condition.  Wow that was my first time ordering any kind of shoe online.  I was affraid of having to return them over and over again to get the right size.
I will definitely use them again.

 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I had a very pleasant experience with online boot store.

by shaneburgess, February 17, 2012
I had a very pleasant experience with online boot store. They took good care of me and I would go to them for boots anytime.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I'm happy, Came through for me

by papabob177, February 9, 2012
Ha ... I have no complants. Got my Red Wings and got $5 off to, just because I didn't close the little pop up they had on their website.
I tried to order the boots local but the b---- wanted to charge me almost twice what I paid at the online bookstore and she wanted me to pay her before she would order them ....

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great selection at affordable prices!

by stacceee, January 27, 2012
Recently, I purchased two pairs of boots from OnlineBootStore.com; one for my husband and the other for my son. I first looked locally and could not find a good pair of boots for either of them. Regular department stores do carry some boots, but not enough to choose from. I placed my order for two pairs of boots based on our needs, and fortunately what we wanted we found at an affordable price. The price are affordable and the shipping time was good. I placed the order and within 5 business days, we received the boots. We were very satisfied with our purchase. The boots fit perfectly and my husband and son were pleased with how they fit. I highly recommend checking out OnlineBootStore.com for a wide selection of affordable boots. Thank you!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent customer service, policies, shipping, and prices!

by meowmeowkitty, January 22, 2012
Best website for all your boot needs!  Not to mention the best price (guaranteed!).  If you find a better price, they are more than willing to not only match but beat the documented price.  Recently, I purchased a pair of Ariat’s Ranchbaby boots.  I can not tell you how pleased I have been with my experience.  The boots are absolutely adorable and sophisticated!  They match the description illustrated upon the site to a “T.”   I was particularly impressed with the quality of the accompanying photos that depict and allow you to discern the finer details contained on the boots themselves.  Not to mention the price was a steal (they are literally the cheapest price I could find on the internet!)  I even received them a few days earlier than originally expected. Who can complain about excellent free shipping?   I will be doing business with them again soon!  

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible!

by frye672000, January 11, 2012
Horrible experience! I ordered a pair of Justin style #J999 men's chukka on Dec. 26, 2011 The Bootbiz.com site listed a #J999 and A # 999 very similar boot, but not the same; as it was obvious in the pictures. I was very careful to select the correct #   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Low prices but poor customer service.

by oldionus, January 4, 2012
The product I ordered was very low-priced, but the customer service experience was unsatisfactory. The boots came within the time advertised, but had an obvious defect. I was told I would have to pay return shipping, only a portion of which was refundable. Nearly three weeks later, I am still waiting, after three calls to their customer service (during each of which I was put on hold for a considerable time), for confirmation of shipping of a replacement pair (which will take another one to two weeks, they tell me), and for the credit of the $10 allowance for return shipping. Here it is a month after they charged my credit card, and I have no shoes, no written confirmation that the replacement is on its way, and no credit yet for the return shipping. I don't call that acceptable customer service.

Probably the majority of customers will be just fine, and receive their purchases in good order, but if you are unfortunate enough to have a problem, do not expect good customer service.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Overall, a great shopping experience. Easy ordering, fast shipping and good service.

by jerrybeck77, December 31, 2011
I placed my order by phone and the operator was freindly and knowledgeable. She helped me pick the right work boots for me. Ny order came quickly and was exactly right.I wound up buying the Caterpillar Salvo 8 and love them. They are comforatable all day long, and I do work very long days. I've had them a couple months now, and couldn't be happier. I won't hesitate to buy at the online boot store again.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

enjoyable shopping experience

by juli62, December 29, 2011
I recently discovered http://www.onlinebootstore.com/. Wow! This place has an awesome selection of name brand boots. My husband needs workboots and I believe I have found the place to purchase them. This site is easy to get around and find whatever style or brand you want to buy. I love the Ariat boots myself I will let you know when they arrive. Oh did I mention they have reasonable prices, free shipping and a guarantee that really put me at ease about purchasing. I hope I win the monthly give away for my husbands workboots.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Onlinebootstore had great selection with timely shipping.

by jamespi, December 26, 2011
I just bought a pair of Men's 6"Men's Chippewa Sportility Outdoor/Work Style boots, They are great boots. But I got to give it up toonlinebootstore.com for getting these boots to me overnight I needed them ASAP before christmas and they were quick to help.
James

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good price on quality mens work boots

by michelleinmn, December 12, 2011
I ordered ap air of work boots here for my husband and the boots I found for him here were about $15 cheaper than I had seen anywhere else and were a very good fit for him, especially when he wearss thicker socks.  I wanted something that would wear well over the years, since he's working out in the cold and snow part of the time.

The boots have worn very well and he's quite happy with them - I'm just glad I found a good deal on them, work books can be so expensive.
The boots shipped on time and arrived about a week after shipping, I had no problems at all with their shipping time or their customer service.  I did call to verifyu when the order would ship and they said it would be 4-5 days, and the lady I spoke with said that shipping to where I live would take 3-5 days and they arrived right on time.

Overall, good ordering process, well organized website, and friendly customer service staff.  Much easier to get things verified here than many other sites I've ordered from.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Order and you are stuck

by allison10s, December 11, 2011
I ordered shoes labeled as clogs. The pair that arrived were slip-ons and looked nothing like clogs. They would be more appropriate for a conservative nun or an elderly English gentlewomen. The product was most definitely not as described.  The   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

BAD BUSINESS!!!

by robert_breland, December 6, 2011
BAD BUSINESS!!! I ordered a pair of slip resistant shoes for my wife at Online Boot Store/JGear because they had good prices and a fair return policy, I thought. Boy, is that an understatement!  when they finally arrived they hurt her feet. One of the shoes had something hard in it around the big toe area that really hurt her foot. After researching before I made the purchase, I read on their website that if there was a problem with any of their products you could return them for a full refund and under certain circumstances the return shipping would also be refunded, up to $10.00. What a lie!!! I sent them back just as I received them and it ended up costing me $7.44 return shipping and $7.00 surcharge to them, for what I don't know. STAY AWAY FROM THIS COMPANY!!!! If you need any kind of shoes or boots, PLEASE do not order them from this company! You will regret it. Before you purchase anything from an online store, it would be very wise to check them out first, something I failed to do with Online Boot Store/JGear. I will not be making that mistake again!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Absolutely horrible! Customer service eludes these peoples business model.

by rzrbakfan74, December 5, 2011
Absolutely horrible! Ordered Danner GTX 8" boots July 13th, 2011. Boots were very uncomfortable despite several of my coworkers really liking them. I sent the boots back and they were accepted as a factory defect. Again my coworkers really liked the boots and the first pair I got were said to be defective so I ordered a direct replacement which I received October 31st, 2011. I tried on the boots and immediately noticed the same discomfort so back to the warehouse they went overnight shipping FedEx. The tracking showed them received by OnlineBootStore on Nov 3rd, 2011 at 12:34 P.M. Now it is Dec 5th, 2011 and they still have yet to process my return and are too busy with new customers to process my order. This is what I was told in my last conversation at 3:30 P.M. today! If you look at the time line here you would think the there was plenty of time to take care of this transaction. This is definately not the case! They have my money, and my boots and don't care.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Horrible

by race06, November 29, 2011
Do not buy from this company!!! Customer service.... I don't think this company has ever heard of it. First of all, shipping for my items took more than the listed 6-10 business days. They  charged my credit card within hours of me placing my order.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

My boots have not shipped and it's been 7 days! :-(

by woodruffcownoy, November 10, 2011
I ordered boots 7 days ago and they have not shipped them yet.  Very bad service.  I have not received any email updates and customsee service puts me on hold when I call.  Do not buy from this site!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Lightweight boots

by jblessign, November 9, 2011
I needed a pair of lightweight boots for work so I ordered a pair of Carolina (short) boots from onlinebootstore. The boots worked out fine. I had read some of the other reviews before I bought them. I was lucky, I guess, I did not any of the experiences that some people did.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

NOT GOOD!

by aligig4, November 2, 2011
This Company is a freak show.  If they say it's in stock, don't believe it.  They promise 7-10 days and weeks later, no boots.  They have a horrible tracking system. If you need something quick, try another place. Customer service told me they cancelled my order and then they showed up.  They would not even send a return slip. Of all the internet shopping I have done, this company is an all time low. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating

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