Old Navy

Old Navy
 
Average Rating: 4.24/5.0 store rating
Customer Service 4
On-Time Delivery 5
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I frequently shop at my local Old Navy for clothes for myself and my family. Occasionally I visit OldNavy.com to shop. The Old Navy website carries all the products that can be found in the stores, along with products that may not be readily   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great

by meep7, May 3, 2011
I got these funny pajamas for my 4 month old son at OldNavy.Com.  Okay, when I got them, I thought they were way too small for him.  I mean they're so skinny.  And he's big at 4 months, 18 pounds and pretty tall, but he's not fat.  He   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I just have to say that I am shocked at myself for never having written a review on the Old Navy on line store before. I have shopped there for a few years and have nothing but good things to say about them. The reason I started shopping on the site was   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Thie Old Navy online Store is a Rip Off.

by raesugar, October 4, 2009
I ordered 4 items 9/30/2009. 2 have disappreared. the other 2 have not been shipped. My bank card has been charged. I can't understand how the items were there the day I ordered them and now are "OUT OF Stock" .  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I have had it!

by momwhiz, December 19, 2008
I like old navy, but old navy.com is really starting to tick me off. Twice in one week I was told that an item that I ordered (yes ordered, I was charged and have an order number) was no longer available a few days after I ordered it!  Are you telling me that in this day and age that they do not have an up to the minute inventory system?  They offfered me a measly 10% off as consolation.  Whoopie!  The stores are OK and they do have good deals, but I think this may be the last straw for me...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
My wife and I just spent 2 hours trying to buy some things Cyber Monday online for our 2 kids when their server crashed. These things happen, so we called in to their 800# to have them help us on the phone. When we called in, they said they would be   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

It was great, and very easy to navigate.

by christinachuck, August 26, 2008
Old navy is a great store, I have been in there a few times, you can get clothes for the entire family, they always have great sales, I have even got shirts for my husband for 2 and 3 dollars that was reguraly prived $20. My children look great in there clothes and when you get them on sale, you normally get a great bargain. The online shopping is easy also, you can see everything they have even the stuff not available in the stores.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I love old navy and would never shop anywhere else for my familys clothing

by lvn777, August 2, 2008
This is a great place to shop no matter online or in store, the deals are amazing, delivery is fast, order is always what i expect and never have to return a thing. I have never spoke with someone online to order so as for the customer service i dk. Overall satisfaction if EXCEPTIONAL. GO SHOP, GO OLD NAVY

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
One of our most frequent places to shop on-line from is the Old Navy On-line Store. We have a credit card to the store, making all purchases easy to charge for the month and then pay off when the bill comes. In addition, having a card gives us   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I definitely prefer the online experience at oldnavy.com. The stores are always crowded and they rarely carry a size small, or they just get bought out before I get there. It’s also convenient because the closest store is over 60 miles away from my   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Cool place to shop

by sunshinegirl76, April 18, 2008
Old Navy is a great place to buy clothes for the family. I enjoy shopping online at their web sore since the carry women's plus size and men extended sizes. I started shopping Old Navy for the kids, but soon started seeing great clothes at good prices   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

wonderful, now my favorite place to shop!

by akacarrie, April 8, 2008
I shop old navy.com about once a month. I love their website as well as their merchandise. I think their web site is easy to use, and even my six year old can use to view items.

I think there is a much bigger selection online especially in children's and plus size clothing. I also think they have a great "bargain" section, with huge discounts on clothing. This makes shopping much more easy and time saving instead of driving to the store and having to look through bundles of clothing. Now with just a point and click, you do all of you family shopping in a matter of minutes!

  I would shop here again

Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
The order accuracy was perfect. The delivery came 4 days later. I found exactly what I was looking for and was able to buy clothing for the entire family without breaking my bank account. I have purchased from them many times shirts, pants, skirts,   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great deals , carries thing my store doesn't

by dhmason, March 2, 2008
Quick delivery, great selection, excellent deals, easy for using my gift card, love the $5 shipping, will use again for sure!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I love the Old Navy Store Online. It is a great way to either buy their products or to simply look at their new lines and prices without going to the store to see if you like something. Also online there tends to be a greater selection, more sizes   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
People who know me well know that I really do not like to shop. This is especially true if the items I need to purchase are for myself and even more true if they are things I really don’t WANT to buy. Therefore, when I discovered I was expecting my   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Old Navy online store has wonderful customer service, and excellent delivery speed. I ordered online on a Friday night at 10pm, and on Monday I received a confirmation e-mail that my order had been shipped, all with only regular delivery. I have had to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered a skirt from old navy and the checkout and delivery process went great. It was when I attempted to return the item to exchange it for another is where I ran into the problem. I put it in the return envelope and put the return shipping   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
I am a frequent shopper at Old Navy.com because I have an infant and cannot get to the store as often as I'd like, and even when I get to the store with my child, I can't try on, so the web site is a necessity. I have mixed feelings about the web   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Great

by tfgrubbs, May 30, 2007
I placed two orders with this company and couldn't be happier. Both orders arrived within 5 days of placing them. The site is easy to use and they have a good selection of clothing.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

My experience with Old Navy is excellent and would recommend my friends and family.

by gemini2003, March 28, 2007
Old Navy Online is the best way to get great customer service from old navy. Old navy has fast shipping and perfect order accuracy. Old Navy is very helpful when trying to find clothes for the whole family at last minute.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

good and value for money

by nevshah, March 28, 2007
Recently i bought some jeans and shirts from old nave online store, and it was really good service, its easy and navigation on website is amazing,
no need to have so much experience for website navigation
more over i found some stuff which is not available on store,

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

quite enjoyable

by sgmcqueen, March 23, 2007
I greatly enjoy shopping at Old Navy online. They often are out of the things or sizes that I want at my local store so I just pop on line and order away. It usually comes within a week and I can return to the store if something doesn't work out. Plus you can't beat the $5 shipping.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

great

by emquilting, March 18, 2007
wide selection of items although I would like to see a better range of larger sizes. Most of us in bigger sizes have difficulty finding nice clothes that fit. The clothing is well made great styles great value.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

very good experience

by ogdenmom, March 18, 2007
I had a great experience at Old Navy Online. I bought baby clothes for my daughter, and the selection was better than in the store. The prices were better, too. I shopped mainly in the clearance section and found some great deals that didn't exist in the store. Delivery was quick and everything was there. I was disappointed that there was no free shipping promotion going on at the time; but five dollars for shipping is pretty reasonable.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I always look at their website from time to time to see what's new. But I always buy from the Old Navy Online Store when they have a sale, which they have all the time. They have a huge variety of clothing that fit a size XL like me, that's hard to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

another store rating of A++++++++

by christie79, March 9, 2007
This is another one of my favorite stores to shop, the website is very easy to navigate, orders are shipped fast customer service does a great job. i also like shopping at their stores that are in the mall..

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Basically regular price of merchandise at Oldnavy.com are cheaper than most other clothing stores, but it's a bit difficult to buy merchandise at the bottom price before they are sold out on Old Navy.com unless you frequently check the site. recently I   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
Honestly, the more and more that I shop at Old Navy, the more I love their clothing. Okay, not everything is great. They often have pieces that make me cringe and wonder what the designers were thinking, but more often than not you can really find some   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
The nearest Old Navy store is 30 miles from my hometown. The last time I went to the store, I found some nice stuff, but there was only 1 checkout line and about 10 people in it. I also find that the racks in there are too close together and for some   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I'd Pick Another Store

by balletpink1234, February 2, 2007
I have had no issues with actually ordering from Old Navy. They shipped on time, I received everything, no problems at all with that. However, I am very disappointed in the quality of the clothing. The clothes are cheaply put together and the color fades within weeks. Very cute clothing and inexpensive, but just not quite the quality I was expecting.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good quality, affordable clothing, great for kids.

by bella01, January 28, 2007
I have been purchasing clothes for my children for years on oldnavy.com. Their clothes are decent quality and affordable, perfect for growing children. My older child has now come to the age where he won't wear anything with the Old Navy logo on it, but will still wear the jeans and other basics. My son asks "Why do they have to put their logo on everything?!"

I have never had any problem with purchasing online from them and have also never had trouble with returns.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Smooth Sailing

by aandjmom, December 22, 2006
Everything arrived as I ordered it. Customer service was excellent when I had to cancel my order and re-order due to my error in not changing my address after my move.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Old navy had good prices and good service.

by timkdues, December 6, 2006
When I walk into the store I first visit the clearance section, because of their great deals there. Then I browse. Prices are good, however I feel like I am being stalked by all the employees. Very friendly people, but just a seems to be a thousand people working at a time. Fitting rooms are nice, and easy to get too. Overall, I am pleased with my time spent in Old Navy.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
The worst experience I have ever had shopping online. I ordered five items on Saturday as Christmas present for my daughter. Got same-day confirmation. On Monday got an e-mail asking me to confirm the order over the phone for verification purposes. This   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great prices, Great service, Fast shipping.

by survey_gurl99, September 4, 2006
When you don’t have enough time to run to town and pick out a great outfit...Don’t Worry! Old navy's on line store is a great way to find all of your fashion needs in one place, at home. I love Old Navy because of their 'perfect fit ' tops and comfy jeans. But, I also love on line shopping because of the convenience. There are also expiated shipping services if you need your clothes quick!

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Speedy and affordable shipping

by rkparrott, August 8, 2006
Whenever I'm looking for a deal, OldNavy.com is always one of my first stops. I never buy things full price and their clearance or bargains sections always have items on a significant discount compared to similar on-line stores. The $5 flat rate shipping is also awesome for on-line shoppers on a budget, making it much more convenient than actually going to the store and wading through the crowds, misplaced sized items, etc.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fun, enjoyable experience. Love the items that are on sale or clearance. Good values there.

by winterstorm, July 29, 2006
I have always been pleased with Old Navy online. Great prices. Easy to use website. Quality merchandise. Fast shipping. The shipping charge is extremely reasonable. I will continue to shop there frequently.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Id shop online for my babies clothes before waiting in line at the store!

by emilyfross, June 11, 2006
I was able to find deals on baby clothes for my daughter Id NEVER be able to find in the Spokane Valley store! There isnt always the same styles online for adults, but they always have a HUGE selection of baby/toddler clothes and accessories

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great shipping

by joeleen71, May 19, 2006
I find the Old Navy website hard to navigate because there's just too much going on in terms of graphics. But I guess the site skews to a younger audience (grin). Other than that, oldnavy.com has pretty standard e-commerce functionality, allowing you to edit your shopping cart, go back and change sizes, showing you what's out of stock, etc. I like their standard shipping rate, and their return policy is very customer-friendly (read: easy to understand, fair). I didn't have any problems with my order so I can't speak to customer service. (meaning: I don't have anything to say on the subject of customer service; not: I couldn't talk to a CSR)

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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