OfficeMax

OfficeMax
Average Rating: 2.4/5.0 store rating
Customer Service 3
On-Time Delivery 3
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Website errors and charged twice!!!

by whatanightmare, November 27, 2011
I tried to order a laptop from their website the day before Black Friday. The item was available, but the website pages took forever to load and gave me plenty of error messages. At the end, I never received an order confirmation email or an order number. But my AMEX card has been debited twice! So far, my email to customer support has yet to be answered. I will dispute the charges with AMEX. Lousy customer service and web support!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Unhappy!

by erdnuss, December 21, 2010
Before ordering from OfficeMax.com you should probably check to see how your order will be delivered.  I ordered a computer monitor as a Christmas gift.  Within 24 hours I received an email notifying me that the monitor had shipped.  I   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I have been shopping through the Officemax on line store for a while now. With my busy schedule, it is some times difficult for me to get out and shop in the actual stores. This way I am much more flexible and can keep track of what I order on line. It   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
This is for the company I bought a tom tom one 3rd edition refurbished and It had a bad car charger and the company had bad service The worse service I have ever had they sent me a email that there was a problems, just   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

This is a waste of time and the worst company ever!!!

by jharder91, March 2, 2009
I ordered through office max and bought my hp laptop. I would like to inform everyone that this is the worst customer service that i have ever gone through. This has happened to me twice through this  company.  I have gone through the hassle of trying to get my laptop off back order (out of stock and they are ordering more) for the past 10 days. I have been lied to by the customer service 3 times now. The first one told me what their website said "it will be their in 1-3 days. The second one told me that it was on backorder and that "it will take 15-30 days to get. An hour later i recieved an email that it was being shipped "from another warehouse and will arive in 5-7 days from the purchase date". When i call again, i am told that it will take 7-10 days. So finally when i called today, i am told it is cancelled because they are all gone. This is a complete waste of time. Do not order from them. I will EVER go through this company again an do not recomend anyone else does either.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

A Huge Waste of Time

by oc_mike, February 10, 2009
I ordered a Lexmark C500n printer on-line. On completing the order process, a message was displayed saying an e-mail confirmation had been sent to me. The e-mail never arrived.
I e-mailed Office Max and received a reply the following day, which was apologetic but assured me my order had been received.

The following day, I got a phone call from Office Max customer support asking me to verify my shipping address, which I did. The rep. then said she would "go ahead and release the order".

The following day, I received an e-mail saying that the product would be shipped from a different warehouse which may extend the delivery time. As I had no idea where it was intended to be shipped from in the first place, this was meaningless to me.

Later the same day, I received an e-mail saying the product was out of stock and discontinued and therefore my order was canceled.

What a huge waste of time. No more Office Max for me!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Officemax

by november52002, July 24, 2008
I shop at the OfficeMax.com on line store pretty much twice or three times per year. I have been shopping there for about three years or so now. I really like the site and have had no trouble at all with any of my orders at all. They have a really well   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Went to officemax.com and placed an online order for an OfficeMax Brand Quiet Shredder, Item # 21210752 for $39.00. Ad stated "Item Delayed", "Expected to ship in 5 to 14 days". Placed the order. Total: $39.00 plus $7.95 for shipping plus $3.64 for   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

WORST place to SHOP

by asdf3422345, March 20, 2008
again and again Office Max has failed to meet any customer service or purchase service. DO NOT SHOP HERE unless you want a 20 day late delivery. It's appalling how they only care about money and themselves.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I had ordered a $400 software program from Office Max.com, but the CD was defective. I had supposed I could return it to a store, which is why I Office Max with Brick & Mortar over someone like Amazon, but the item was 'not returnable' to a store, or   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

OFFICE MAX FALSE PRICE ADVERTISING!!

by miabella707, November 18, 2007
Office Max has a very bad reputation for misleading information. This methodology of theirs is called "FALSE ADVERTISEMENT", and is against the law. They mislead clients with false advertising TO GET THEM TO their stores or online store with false PRICES. FOR EXAMPLE: Announcing on Shopping.com a price that when you click will take you to the exact item priced $100 or more dollars on top of the advertised price. I will surely get my word of mouth around. They did not even have the decensy to honor the advertised price for me ALTHOUGH I PRINTED THE PAGE as proof.
I have placed a report on them with the Bureau false advertising! The worst reputation for a company is bad word of mouth!
I think Shopping.com should ban this type of seller!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
What an awful, horrible experience! I wish I read the reviews on OfficeMax before I placed my order. Boy have I learned my lesson! Besides having inaccurate and misleading information on their website, I encountered totally unhelpful customer service   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
If you are in need of computer items, back to school supplies or any kind of office supplies then OfficeMax Online Store is the place to go. For a long time my husband has been shopping on this site. And reading product information as well. I chose to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

quick and easy

by darthyoda, March 9, 2007
Probably one of the easiest purchases I've made. I walked into the store, found someone in a company shirt and handed her the previous package of the ink I was looking for. I had my replacement within 5 minutes. I took that replacement to any cashier with the shortest line. She scanned it, I paid, I left. Quick easy in, quick easy out.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I want to relate to you a bad experience I had ordering a desktop computer system from the OfficeMax online store. The computer was advertised on Thanksgiving day, 2006 as going on sale November 24, 2006, the day after thanksgiving. I was elated as the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered a laptop through their website (Averatec 2370 for $599.99) the day before Thanksgiving as part of their black friday sales promotion. For a week after my order status was listed as "Shipping within 6-9 days". Then my item was placed on   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Not at all satisfied.

by stormystormy11, November 20, 2006
I bought an office chair on-line from OfficeMax TWO MONTHS AGO. Four weeks into waiting, I was assured it took a little longer because I picked the fabric out myself. I just called again, another month gone by and now they tell me I probably will not be getting it. No other explanation but customer service said they would put a trace on it and would contact me in 24 hours. Yeh, right.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
On 10/19, I ordered a 60" desk. As promised a desk was delivered on 10/20. The outside of the box was what I ordered, but the inside.....was a 48" desk. I called customer service immediately and was given an RMA # to write on the box for return. I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I was in search of an office chair, but after I had decided on the one I wanted, the office max in my city closed their doors for good and the next one was a good hour and half drive away, so I figured I would buy it from thier website. Yeah, it looked   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Good sale prices don't make up for bad selection, service, and website

by davidyorke, May 10, 2006
Office Max has good sale prices, but lousy selection, a second-rate website, and inept service.

OfficeMax.com is a pain to navigate, especially when you don't know the exact model number of the item you want. I THOUGHT that I found what I wanted and ordered it. Their website doesn't give package tracking information, so I had to call customer service to get my UPS tracking number and find out when my order would arrive. When it arrived, I found out the website incorrectly described the item I ordered, so I had to return it. Their customer service told me I could return the item for a refund to a local store, but they said they could only give me a store credit. I wanted to order the item they described (Bush Pencil Drawer AC99850), but since they don't have it in their catalog, I can't order it from them.

Check out their prices, but buy from somewhere else with a price-matching policy and better service.

I also posted this review to OfficeMax's page, as that is the merchant that shows up on the furniture product pages that redirect to OfficeMax.com.
http://www.epinions.com/content_230655495812

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
OfficeMax is one of the largesrt office supply stores in the USA along with Office Depot and Staples. They sell tons of products and have very reasonable prices and deals. Unfortunately, as much as I like their stores, their website is another story, or   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
In stark contrast to other online business supply companies I have used, OfficeMax has again and again failed to meet any of my purchasing needs. Rather than wasting your time on the OffixeMax site, I would urge people to either go to Staples.com (My   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
 
Don't buy anything at officemax, Please. I order a Casio Electronic label maker and some extra labels for it. I ended up paying $15.00 for the label maker, $15.09 for the labels, $2.29 for tax, then $7.95 for S&H. When I got the label maker it didn't   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

bait and switch

by merrkin, May 4, 2005
bait and switch.

I shopped for the lowest price on adobe photoshop elements plus premier elements and office max was listed as lowest price. when I attempted to purchase the item, low and behold the price was for adobe photoshop elements only, a few pennies less than retail. Had I not scrutinized the order carefully, I would have been boned and not gotten what I thought I had purchased. I chose the next lowest bidder, nothingbutsoftware and saved 35 bucks over what office max wanted (once I finally located the correct product). Additionally, according to office max, I could get it in just nine days

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
THE LETTERS TELL THE STORY April 28, 2005 Mr. Sam Duncan President & Chief Executive Officer CERTIFIED MAIL OfficeMax Inc 150 Pierce Road Itasca, IL 60143 Re: Request for Reimbursement for   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Terrible!

by petconnection, February 15, 2005
Unprofessional store manager upon return of multifunction machine, including eyeball rolling and a lot of sighing. Rebate never received and unconcerned customer service department.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 
Shopping for office supplies on a personal or business level is quick and simple with the numbers of specialty stores that have popped up in the last decade or so. And since most all of these retail giants maintains an on- line presence, shopping on-   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Average but acceptable.

by arrohead, January 2, 2005
I clicked through a website (www.publishersindexrating.com) to purchase some needed software and paper. OfficeMax had it so I ordered it. Products were in good shape, delivery was on time. My online experience was better than my instore experience. That's been true with Office Depot also.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

If you must buy, go to the store, don't do it online

by tamalah, December 27, 2004
After placing an order online for an Olympus digital camera, and going through the prompts confirming the camera was available, and available with next day (or 2-3 day delivery at worst)delivery. I got an email the next day delaying the delivery date to 5-7 days. Had it not been for the holidays, which is when I wanted to use the camera, I might have waited. I called them, got a rep who said "what do you want me to do, drive it to your house" and hung up. After numerous calls, and 30 dollars for overnight shipping charges, the I got the camera. I would never ever ever shop here again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

horrible mislabeling. Will never buy from them again.

by hobbes2008, December 18, 2004
Okay. So, I was looking for a piece of merchandise, which I found at Officemax.com for a good price. First, I went to the store, and asked if they had it. They said no, but they would be able to order it from the manufacturer. So, I thought well how much harm could be done. Ordered on Dec 12. Status said would be shipped by Dec. 15. By Dec. 20, it still hadn't shipped, and the website still claimed "will ship by Dec. 15." So, after calling Office Max's 1-800 number, only to find out that that specific model had been discontinued, and mislabled on their site, I checked my e-mail. I had recieved an email from them saying that my order had been canceled, when in fact I had not cancelled it. Now, the product is no longer on their site, but the status shows "has been shipped and will arrive by Dec 15." I also got no tracking number. I will never buy from Office Max again!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Poor service

by a6765, November 4, 2004
I placed an order for copying. After three days with no response, I tried to cancel it online. They wrote back and said that I needed to call the store. When I called the store, I was put on hold for a long time and had to deal with surly people. I don't think they want my business.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great service.

by torobyte, September 9, 2004
Website is easy to use. My purchase went well. Received confirmation via e-mail. I purchased before a holiday weekend (Labor Day) and received it the following Tuesday. Very fast.

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Don't order anything from Office Max. You'll be sorry.

by mystigma, August 25, 2004
We ordered new desks and other furniture from Orifice max (misspelling is intentional)and when it didn't arrive as promised we learned some very interesting things. First, Orifice Max doesn't handle these orders themselves, in this case it went through O'Sullivan who subcontracted it to a local vendor in our area. The local vendor, which Orifice Max can't or won't name, refuses to deliver our merchandise until O'Suffivan gives them the proper order numbers. I suspect that someone isn't paying their bills or the mystery subcontractor might be more reasonable. Hummm? Anyway many, many calls to customer service have taught us that Orifice Max has four customer service call centers and that each time one calls a different, but totally clueless rep. handles the call. Finally a "manager" Fred Prince was given the problem. When we were transfered to his office, our call was mysteriously "dropped." After subsequent calls we got a direct extension to his line and several calls later we keep getting his voice mail saying he is "away from the desk or helping another customer." Isn't that convenient? In the meantime we are working out of boxes, sitting on the floor, and getting madder and madder.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great Coupons But Terrible Customer Service

by crusader69, August 7, 2004
The Positive

OfficeMax frequently sends out great coupon savings, which can really assist smaller home-based businesses.

The Negative

1. The web site for ordering is VERY slow;
2. The selection is very poor. For example, the only type of white No. 9 envelope they carry on-line is a window envelope. They also do not carry Avery mini-sheet labels (which are very popular) and many other popular items;
3. Their customer service is horrific;
4. Ordering on-line OR on the telephone is NOT a fast and simple project. Today I spent more than an HOUR on-line to place a simple order.

OfficeMax needs to completely revamp their on-line ordering program and search engine.

They need to train customer service people so that the shopping experience can be more productive for everyone!

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

bad news don't shop here

by showmetruth, August 6, 2004
This company (Office Max)cheats people with the discount cards they send in the mail.It is probably an attempt to draw business away from their biggest competitor Office Depot.They probably save millions of dollars by forgetting to honor the discount cards or giving people the run around trying to get their discount until they give up etc,etc...They run things like professional carnival workers ,they are liars!This seems to be the new American way,Office Max must be owned by people who belong to the Democrat Party!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
 
I have become a product of my societal age, a forty-one year old gen-xer who knows computers and loves them for what they can do for me. My kids come to me if they want to know something about computers; after all I build all of theirs myself. So I am   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I will not buy from this company again.

by mdjohn, July 1, 2004
I apologize to all the other Office Max customers who went to the trouble of writing negative reviews here. Your reviews were accurate and I regret not heeding your warnings.
The Brother multi-function machine I ordered from Office Max came on time and works well. The rebate they offered that caused me to buy from them took several phone calls and e-mails to receive. It finally arrived after more than four months of persistently contacting the company. It just isn't worth it! The $40 gift check they promised has used up more than $40.00 worth of my time. I read all of the negative customer reviews I before buying from Office Max, but I still believed that a properly completed and presented rebate would be honored. I was wrong and I will not make the same mistake again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

good service,on time delivery, honored expired rebate.

by wilcoxa, June 10, 2004
Was very pleased with service received from Office Max. Was not home for first delivery and didn't want to waste day waiting so arranged to have laptop delivered to nearest store. Store called when item arrived. HP rebate in package had expired so Office Max asked me to send them the documents and they sent me the $100 rebate check. I would not hesitate doing business with them in the future.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I find it much easier to shop for office supplies online than having to go out and buy them. There is of course the added bonus of delivery ~ especially nice when buying large amount of computer paper! One of my favorite store to get these supplies from   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Quick shipping + large selection from a trusted name

by zablocki, March 29, 2004
When needing several new pieces of equipment we searched through a myriad of resources and finally settled on a name we knew. Very fast shipping - not the cheapest but not far off either. Rather have peace of mind than save a couple of bucks. fast loading and easy to navigate site. Not pretty and few bells and whistles but very functional.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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