Newegg.com

I use to love Newegg I've been a loyal customer since January 2005. I always thought newegg.com was one of the best things on the web but my latest experience with my newegg.com RMA/refund has completely changed my opinion of them. I feel very much like   Read full review...

 I would not shop here again

I build computers as a hobby, and do some computer repair on the side for my friends and family. With that being said, I order plenty of things online in order to buy the parts to fit the job. I've ordered computer hardware enough from newegg to be able   Read full review...

 I would shop here again

I bought computer parts to make my build . When I got my parts,they sent
me the wrong parts. I called ,and they told me to send it back.I did and waited 10 days . I got my refund ,and now I just found out my motherboard is defctive. I guess I have to wait another 10 days.
GO TO AMAZON.com  instead.

 I would not shop here again

Bad, bad experience.

The unlocked phone does not function as they claimed.
I recently purchased an unlocked cell phone from Newegg. After 2 weeks' usage in overseas trip, the phone gets locked again.

Newegg customer service can not fix the problem.
I reported the problem to Newegg after I return from overseas trip. They directed me to manufacturer's help number, the original carrier's help number and dealer. But none of them can fix the problem.

Newegg customer service refuses to replace or refund the product.
Since I was traveling overseas, I could not call Newegg's 800 number to report the problem even the problem occured within 30 days after purchase. After I return, I called them. But they said that it is 45 days so they can not return the product.

If Newegg can not stand by the product it sells, why does it sell the product and why shall we purchase the product?

 I would not shop here again

Bought a software in Dec 12, came scratched and I was unable to installed. Followed their RMA and shipped the software back for a full refund as I picked another one locally. They refused to refund me and refused to send a replacement stating the product was out of warranty! I had the software for 2 days! This is bad service, they dont stand by their merchandise and I feel that they stole my money. I will never buy from them again. To top it off, they closed my account because I filed a dispute with my credit card, total intimidation of their customers.

 I would not shop here again

recieved item quickly...good price...item was defective..they refuse to replace item..poor customer service,even as a christmas gift they wll not replace it,  will never buy there again                update....after postin bad reviews on here and on facebook the company decided to allow item to be returned

 I would shop here again

Deplorable customer service.  Bought an item for my daughter for Christmas and they refuse to accept a return or exchange after 30 days, even unopened!  This is my 2nd and final bad experience with Newegg.com.

 I would not shop here again

I ordered a Note 10.1 about two weeks before xmas and had it delivered in two days b/c I am a member of ShopRunner.  The item came opened and the sticker from Samsung that stated "DO NOT ACCEPT"  if the sticker is broken was ripped.  I   Read full review...

 I would not shop here again

"I sent a defective defective board back to Newegg but they rejected my RMA because I had had removed the UPC tag in order to fulfill the Rebate requirement. They said I should talk to the manufacturer to see if they could help. 
They shipped it back to me but inside the perfect shipping box the mother board was smashed and it wasn't even in it's antistatic bag.
I called customer service with proof that the damage was done on their watch and I was promised an answer the next business day.
Two days later I call again and was told they have no record of me calling them.
This time they say they rejected the RMA because the board was smashed.
I explained that I have proof the damage happened on their watch and once again the customer service rep said they would email with an answer.
I'm not getting a warm and fuzzy feeling about this.
After all these years as a loyal customer I would hate to end our business relationship like this.

 I would not shop here again

Memory I purchased was not working to its full potential. I tried to return it to Newegg, however when they received the box they said that the memory was not in it. That is really shady. I told them that I sent the memory, they told me to file a claim   Read full review...

 I would not shop here again

It is so annoying to have to look for niche products sometimes. Recently I had troubles finding an Otterbox Case, but am thankful to the Internet site Newegg. Once again, they have succeeded, and its all about pricing and   Read full review...

 I would shop here again

Newegg used to be THE place to go for computer parts. They also had the lowest prices and shipping was unbelievably fast. Lately they've really gone downhill. Apparently they want to punish customers for choosing free shipping, because their shipping times are atrocious. I recently ordered parts from a couple of different websites in order to build a new PC. The parts from Newegg took 2-3 days longer to arrive than from any other business. In addition, the memory stick I ordered from Newegg was faulty. They sent a replacement which was ALSO faulty and I had to send it all the way across the country to their returns center. In total, it took almost 3 weeks to finally get a working stick of memory.

Also, I made some purchases on Black Friday of this year and once again Newegg was the slowest shipper by far. My Newegg order took almost 2 weeks to arrive, despite shipping from a state that borders mine. Ridiculous. I no longer recommend Newegg to friends and coworkers, and will be making future purchases from superior sites like Tiger Direct and Amazon. Sorry Newegg, but you lost a long-time customer in your quest for profit.

 I would not shop here again

Sorry it has taken me so long to get this review written, but I was too busy dealing with Newegg's crap. On 5/23/2012 I ordered some computer parts. When they arrived a friend and I put it together, the computer turned on but didn't display anything. I   Read full review...

 I would not shop here again

Used to buy quite a bit from newegg, both personally and for business. My last experience has changed that. They sell 3rd party items but won't stand behind what they sell. Once you click the buy button newegg washes their hands of you and any responsibility in the transaction. You can't even cancel the order through newegg. I refuse to do business with them in the future.

 I would not shop here again

Newegg.com started out as another computer, parts and peripheral website. Today, it carries that and a whole lot more. While the quality and look of their website has increased over the years, you might still want o watch them closely in your dealings.   Read full review...

 I would shop here again

I purchased a highly rated (Consumer Reports #1 reccommendation) laptop from Newegg. It did not work correctly from the moment I turned it on - I even had to reformat the HD the first day I purchased it. They said it just needed repair, 2 service warranties and 3 HD reformats later (leaving me without a computer 3 out of the 7 weeks I owned it), I determined I had received a lemon computer. However, Newegg refused to work with me and would not accept the item for return even with all the documented difficulties I had with the computer. I ended up filing a grievance with my credit card company and the dispute investigation was awarded in my favor. I will never purchase anything from Newegg again. If the product had worked, it may have been fine, but their customer service policies were miserable.

 I would not shop here again

I have been using Newegg for over 5 -7 years now and the items I received always worked. Last time I purchased the MB and it did not boot up on arrival. I shipped it back for replacement... They established that PCIe clip is missing on the MB and they are not going to replace it because they do not have all the parts now.

I am like, take the new MB, keep the clip and ship me the rest. I am not planning on using PCI slot on the MB.

I am extremely dissapointed. All that positive Newegg image is a fake. The 18 awards stood for nothing, when it came to replacing a faulty $50 item! Buy at your own risk. If you receive a non-working item, it is likely to be your loss.

 I would not shop here again

Delivery speed: fine.
Order accuracy: fine.
Customer service: minus 1 on a scale of 1 to 10
Overall satisfaction: minus 1 on a scale of 1 to 10

Item was received defective. Newegg.com refused to replace, and wanted to charge a 15% restocking fee *for a defective item*.

I talked to at least a half dozen reps over the course of 3 hours, all but one of whom was not worth the air space s/he occupied. They made me call the manufacturer and get a return authorization from HP before they would even talk to me, and then they wouldn't ship a replacement: they wanted me to trust them and place a second order, or they would treat it as a return with a 15% restocking fee.

Do not, ever, order from Newegg.com, because maybe if there are no problems you'll be fine -- but if there are problems, their customer service is by far the worst of the dozens of vendors with which I've done business.

Use ProVantage -- they charge a bit more for shipping, but I have had no problems in 8 years of dealing with them.

 I would not shop here again

I did a few orders with newegg always merchandise  was delivered on specified time and even before .Good selection of computer products.

 I would shop here again

I never had a problem ordering electronics from newegg in the past until recently. I bought a laptop awhile back with no issues but I recently tried to purchase another laptop and the customer service was terrible so I cancelled the order. It's obvious Customer service is definetly becoming an issue with this company. I will never pruchase anything from them again.

 I would not shop here again

I am writing to inform you of a situation I have recently experienced with Newegg.  I have been a great customer of Newegg since 2001, I’ve easily ordered over $30,000 in merchandise with relatively few issues along the way.  In May and   Read full review...

 I would not shop here again

I have always had a remarkably good experience with Newegg and have been ordering them for many years. When I have had difficulty, it has been easy to get through to them via online chat or by phone and I have always had resolution on the first contact. I would strongly recommend them.

 I would shop here again

Newegg has some of the worst environmental practices you will run accross. With so many vendors out there offering products at pretty much the same price, you need to spend a moment or two to think about the future of your family. How do you want your   Read full review...

 I would not shop here again

Twice now, I've purchased an item from Newegg and received it only to find parts were missing or the wrong item had been sent. I'd always loved Newegg's prices and service, but I'm starting to think they're not worth the hassle. We did give them the   Read full review...

 I would not shop here again

WHAT A HASSLE!!!!
Received a defective laptop PC.  Manufacturer (Acer) said to ship it to them for repair.  I contacted Newegg (a difficult process in itself) and requested an RMA.  After a LOT of arm twisting they finally agreed to allow me to return the defective product even though it was only 1 day old.  Promised to refund the shipping charges, but then didn't do so.  
IN A NUTSHELL, THIS COMPANY IS MORE TROUBLE THAN IT'S WORTH.  I can get their products locally for the same price, so why would I buy from them again? 

 I would not shop here again

Newegg is an online retailer of computer hardware and software (among other things) that I've been using for the last 10 years or so. I order from Newegg fairly regularly, probably averaging $1500 worth in any given year. Most of this is from assembling   Read full review...

 I would shop here again

We ordered a refurbished Lenovo T60 through New Egg, and after two replacements, we're still stuck with a defective compter! Blue screen of death and screen freeze have been a constant issue with all three T60s. New Eggs solution? Just RMA the T60 again,   Read full review...

 I would not shop here again

I placed an order on Tuesday that they split into two because of different shipping, one order was not eligible for shoprunner 2 day shipping and was subject to normal 3 day shipping, no big deal. The first split order was verified and shipped all with in a day. I recieved the item with the 3 day shipping on Friday. The other part of the order wasn't verified until Friday (after repeated calls and e-mails to see what was going on, as they said it should only take 48hrs max) and then only began it's shipping late late Friday. Customer service was also no help. Don't even try to contact them via chat or e-mail, you will only get very impersonal canned responses with no true concern about taking care of your issues. So my items with 2 day air shipping will not get in until Tuesday. A full week after I have placed the order. I used to be a Newegg fan but this is so backwards. 

Update: I forgot to order a power supply for the computer i'm building. Today is Saturday and I just orderedit from Amazon. Funny, i'll be receiving this item on Tuesday as well.

 I would not shop here again

An absoltuely horrible experience! Looking to replace a zapped Pioneer VSX-1019 I mistakely ordered a single zone VSX-1022 from Newegg. When I discovered my error, I asked for an RMA, got it, and ordered the proper Two-Zone VSX-1122 @ $599. The next day   Read full review...

 I would not shop here again

Warning: Do not order anything from NEWEGG. I ordered Lenovo ThinkPad 43N3423 500GB 7200 RPM 16MB Cache 2.5" SATA 3.0Gb/s Internal Notebook Hard Drive. Few days later, I received a Toshiba Internal Notebook Hard Drive with a   Read full review...

 I would not shop here again

DON'T BUY AN EXTENDED WARRANTY!!!  I've been a fan of NewEgg for a long time.  I have bought several laptops and over technology.  Never again!!!  This time I purchased a laptop for my mother.  To help her avoid hassle I paid an   Read full review...

 I would not shop here again

i have been a newegg loyal customer for over 10 years. my recent orders with newegg are getting voided.  i have been using the same credit card and same information for the last couple of years so this doesn't make any sense at all.  i have   Read full review...

 I would not shop here again

I was a loyal Newegg customer because delivery was fast and products worked out of the box. Unfortunately, their customer service turned out to be horrible the first time the product did not work. I ordered an MSI gaming laptop, which arrived   Read full review...

 I would not shop here again

I paid extra $12.95 for expedited 2-day delivery for a Hard drive. Today is the 4th business day and I still have not received it.

Their customer service said that all orders are subject to a 1-2 day order processing, PLUS shipping time - they pointed me to a fine printed link at the very bottom of a page. So I paid extra to have 4-day delivery!

Absolutely unethical business practice.  2-day delivery means 2-days, not 4!

 I would not shop here again

Newegg's Customer Service was absolutely terrible when I tried to buy a Heatsink from them on April 3.  The heatsink I tried to buy had a daily deal for that day, and I wanted to buy it using a $10 gift card I had.  The only problem with this   Read full review...

 I would shop here again

I ordered a barebones kit from newegg.com and it arrived very quickly. I set it up, easy install, but it did not turn on at all. So after a few hours of trying different things, I came to the conclusion that the motherboard was DOA. So I sent it back, and 1 week later I got a new motherboard. I set it up once again, and with different symptoms, and now with help from a new tech buddy of mine, we came to the conclusion that it was another DOA motherboard. So.. We sent the motherboard back for a replacement. It's now been over a month without a PC, and Newegg.com has come to the conclusion that there was a bend on the CPU holding pin, and now I cannot get a new motherboard, or a refund.
This is why I am writing this review. The shipping is great, but I had awful service from them.

 I would not shop here again

Never fails me. This store is great. If you know the type of item you need to build a computer, this is the place to go. The prices are excellent. Fast shipping, too. They say three to five days. I always get parts in two days and sometimes next day!!!

 I would shop here again

I just had an absolutely horrible experience with Newegg today.  I've purchased many computers and various technical equipment from them over the years, in fact, this was my 13th order with this company.  5 days ago I ordered another computer   Read full review...

 I would not shop here again

A little bit about myself. I’m a formal CSR (Online sales and Customer Service for a cable repair department totaling 3 years) that graduated college, and got a job working for a company that is contracted by the Department of Defense, therefore I   Read full review...

 I would not shop here again

I ordered a single Radeon 6970 graphics card for $389.99 USD from Newegg last Saturday. When I placed my order, their site said it would take 2-3 business days to receive.  The following Wednesday, I checked the order status on their   Read full review...

 I would not shop here again