Neiman Marcus

Neiman Marcus
Average Rating: 1.85/5.0 store rating
Customer Service 2
On-Time Delivery 4
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bad

by mouseshop, March 18, 2013
bad expirence, 5 days to ship... poor custumer service. and they did not offer any solutions exept to wait. they did not offer a faster shipping speed on them despite all my wait. there are so many best website for buying things I will go to any of them even if they are expencive, befor buying again  in that site

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

What a joke!

by dudleysbread, February 6, 2013
NM online buying experience is one of the worst that I have ever had!  They promised a full-size Clinique "turn around" cream with any purchase.  I made two purchases and received order confirmations.  Days later, I got an email saying that they did not have the bonus product any more.  I therefore asked to cancel my orders because they hadn't been shipped yet.  The rep., who was not exactly friendly, asked if I would be willing to get a Jo Malone product. I said "yes," naively thinking that it would be at least of a decent size. Well, I just got it last night -- it is a 9ml sized sample!  And even that, they only gave it to one of my orders, not one for each purchase.  It is such a joke!  

On top of that, the 9ml-sized "product" came in a HUGE box that is big enough to contain three large books!  What a waste!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Twice now I have ordered things, this time it was a gucci bag that came with scratches, dirt and glue on the hardware! I called the customer service - really courteous lady but of absolutely no help. This color was sold out, I told her to send me any   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Will not honor their own gift cards!

by engineeringguy, December 27, 2012
Won't honor their own gift cards and are liars.  My Brother purchased a gift card for my wife several years ago.  My wife went to use the card only to be informed that it had expired.  Funny since right on the gift card in large letters it says "This card does not expire".  After many hours on the phone recieving different stories we were informed that the amount was credited to the card that it was purchased with.  Funny since the card has long since expired and been cancelled.   Do not trust this company or do business with them!  We will have to go to small claims court to get a refund.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

They can't even get an order right

by freeflyingchri, December 13, 2012

Don’t waste your time shopping at this store.  I place and order and it shows up on time. No big deal there.  When I open the box what do I find? They can’t even get the order right.  I called to get a replacement and guess what? They are out of stock.  No luck for me in the search for the perfect Christmas gift.  Not only was it the wrong style of boot but it was even the wrong size.  This is completely unacceptable especially when parching an expensive item from a supposed high class store. DO NOT WASTE YOUR TIME WITH THEM!!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Not worth the hassle

by tcreview, July 23, 2012
I will never shop at Neiman Marcus Online again. I ordered a pair of Toms in a size 8, after waiting about two weeks for the shoes to arrive I get them and THEY SENT THE WRONG SIZE! The box said 8, but the shoes were an 8 1/2. I then had to contact customer service since they charge you to send merchandise back. I was apologized to and told the fee for returns would be waived, and once they received the order I was returning that they would send out the correct order. I then waited ANOTHER two weeks only to receive a phone call stating they did not have my size in stock & a refund would be issued. So I am out of shoes I really wanted because of a mistake they made. It's ridiculous, and they will no longer be receiving my business.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

shocked by store selling refurbished as new. REALLY?

by kelly001, June 29, 2012
i recently purchased several pair of cole haan shoes from neiman marcus online. one pair was in excellent quality; however, the other 2 pair had been refurbished. one pair even had the wrong insoles installed. I knew this beyond a shadow of a doubt because i purchased the same shoe from a different store. usually, it is very difficult to identify refurbished (they look new). the ones i received were very poorly done--wrong insoles, unglued from the base of the shoe, and layers of the insole were separating. luckily, i have a neiman marcus close to me and returned them. for such a high end store, i'm very surprised by it selling refurbished as new. never had this problem with nordstrom, endless.com, or even amazon. really neiman?

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I'm satisfied with the shopping experience at Neiman Marcus, I recommend!

by lindahunt, June 15, 2012
I bought a book at Neiman Marcus the other day. I'm very satisfied  with it. The delivery speed is so fast and the customer service is excellent, it helped a lot.  It was really a happy shopping experience here.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 
Now I remember why I always shop at Nordstrom. The story remains the same at Neiman Marcus the non-existant customer service.I purchased 2 leather jackets online neither fit the people they were intended for so I waited for them to get them back   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Do Not Order Online!!!!!

by mstracie, April 29, 2012
I placed an order on April 26 for 2 pair of Gucci shoes. I used my mastercard and after checking my account, noticed that I had been charged $880.00 which was the price for both pair of my shoes but also was charged an additional $470.00 and when the other pair ships out, I will be charged another $410.00!! I called customer service and she tried explaining that $880.00 was a authorization charge and the $470.00 was charged because one pair of shoes were shipped on April 27. So the moral of there shipping method is that the amount you order, they will hold your money for 5 days and as the order starts shipping they will also charge you again!!!! Its like your paying double for your order then they will refund you in a week for there double charge or as they call it "authorization hold"!!! I will never order from Neiman Marcus online again!!! I prefer Nordstorm or Saks Fifth if I don't want my money just put on hold for a week!!! Happy I stopped at $880.00 because they would have been holding up more than $1700plus dollars!!!! Smh 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Refused to replace or credit defective item

by photondancer, April 4, 2012
I bought a dress online which was supposed to come with a matching belt. After stuffing me around for a week over my credit card (I'm not in the USA) I finally got the dress but no belt. I immediately contacted NM but nothing was ever done about it. Two months later NM claimed they had asked the dress manufacturer for a belt and when this was declined they refused to do anything more about the issue. No credit or replacement belt was offered, despite the fact they had sent me a defective item. When I went to close my account, since I have no intention of buying from them again, I found there's no way of deleting your account. All you can do is remove the associated credit card.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

horrible service

by _lena_, November 8, 2011
Neiman Marcus has absolutely ridiculous on-line service. I ordered rather expensive evening gown, just to be notified later on that it is not in stock. When I was placing this order on-line there was no information that the dress was not available. Then my order was cancelled. Customer service poor and misleading. Hate this store. I wasted so much time on this store instead of shopping somewhere else.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Will still shop at NM but will be careful what I order.

by gabsnana, September 15, 2011
Have shopped online with Neiman Marcus for years. The quality of merchandise has tanked and customer service is of no service. Emails are completely ignored. Know what you're buying. If it's make-up, candles it's okay. Clothes are another story. And linens. They just fall apart! I'll still shop at NM but will be very careful about what I order.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
EXPERIENCE 1 (only take american express): Spent a lot of time at the store picking out the perfect men's suit. Decided to by it, had the tailor come out, spent a bunch more time marking it up and getting the alterations perfect, then they tell me,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Worst I've encountered from a 'luxury' store

by luvfashion, April 10, 2011
Do not shop here.  I ordered a pair of shoes online from neimanmarcus.com.   After they sent me 1. wrong color 2. defective shoe 3. charged me for shipping which they shouldn't have, I attempted to exchange them at this store and buy 2 other pairs.   They offered to money to my debit card in 14 days and said, well, "go ahead and buy another pair, up to you." This was from the manager on duty per the Customer Service Rep.  I have never been treated so poorly.  I immediately went to Bloomingdales and spent my hard earned $400.00.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I recently went on a hunt for my father's sixtieth birthday gift. Generally, he likes tickets to sporting events or concerts, but this year I decided to couple a few Knicks tickets with a nice, new spring jacket. Because of my proximity to New York City,   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Worst online experience

by excellence, December 24, 2010
This was a first time experience for me to shop Neiman Marcus Online and had to use the chat service 3-times.  The representatives do not take the time to read the questions I have asked and they do not have the patience.  As soon as each of them came on they wanted to get off the chat.  Terrible experience each of the 3 times I was on and will not use them again. 

Moreover, when I went to drop of the item to mail back to Neiman Marcus the postal service could not print a confirmation of receipt nor a tracking for me to track the package.  I'm supposed to just trust the postal service with a $1,000.00 worth of an item? Terrible! 

They should take note from Zappos on line and their customer service as well as their shipping policies.  

Neiman Marcus is suppose to stand for excellence this experience was the farthest from that. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

BUYERS BEWARE!!!

by shoppinglover, October 24, 2010
Terrible is not a strong enough word to describe the customer service at Neiman Marcus. I have been a loyal customer of Neiman Marcus, Bergdorf Goodman and Horchow for years now and I am so appalled with the ordeal that I just went through with them...   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Be careful when buying clearance or sale handbags online. I have received several damaged and used looking Prada and Gucci bags. Some have come without the dustbags and authenticity cards, and are usually shipped doubled over and stuffed into tiny boxes,   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrid

by ms_linda1, April 27, 2010
I used to love to shop at Neimans, but have to do it all online as the closest NM to me is 150 mile trip.   Well over the past few years I spent 10's of thousands of dollars at NM, and just got a very nasty letter from them, they closed my   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I ordered a Burberry watch for my sister as a Christmas gift and was advised by the Neiman Marcus Online Customer Service assitant that there would be no problems with exchanging/returning the item after expressing concerns that I wanted my sister not   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Nonexistant customer service, unacceptable communication

by mek0529, December 30, 2009
I have been extremely disappointed with Neiman Marcus, and their shipping partner Sun Delivery regarding a recent order. I placed the order in late November, it is now New Years and I *still* have not received it - and will apparently be lucky if I get it before February.

For a "luxury" retailer, Neiman Marcus is absolutely pathetic at customer service. There has been zero follow up with me -- I have had to contact NM and Sun Delivery at every step of the process or I would have been completely left in the dark. As it is, Sun Delivery will only tell me one day ahead of time before they will make the delivery - which is absolutely ridiculous, since I work full-time and live alone, and it is not easy (and sometimes simply not possible) for me to leave work on such short notice.

I would highly recommend looking elsewhere to do your online shopping -- when you are spending thousands of dollars, it's not too much to expect that the company will , you know, be in touch about when and how they are going to get you your merchandise.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

false promotions

by patjoy, December 19, 2009
Was promised 3 day delivery, I am getting 7 day delivery.  Was a promo for free shipping, which is great...if they actually do it.  Could have bought it elswhere  and had it in a weeks time.  Now I must go shopping for another gift to replace this too- late arriving one.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 
I recently purchased a pair of Gucci shoes for my son from Neiman Marcus online.  Based on the information provided by the customer service rep, I purchased a size that was way too big.  Once recieived, I filled out the exchange form, which I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Horrible return policy-NEVER again.

by geiluj, December 1, 2009
My husband purchased a pair of Ferragamo shoes at Neiman Marcus Online for me.  They were too big, so I went to a store to return them, but they do not accept in store returns for online purchases, but will send the item to their warehouse for you.  I did this and bought a replacement pair of shoes while I was in the store.  Three weeks later, the shoes I returned were sent back to me with a note that said "the merchandise appears to have been used and they appreciate the disappointment I must feel".  I never wore the shoes!!  This is the worst return policy EVER!!  I will NEVER buy a pair of shoes at NM online and will let everyone I know not to also.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Unbelievable customer services (BAD)

by janccm, March 16, 2009
I ordered a dress.  It came, it was fine. I then ordered a pair of pants.  79.00 on sale.  They came, no tag attached.  I called customer service and was told some items don't come with tags?  OK, I thought about it over the weekend.  I called again, I was told the same thing.  I went to iron the pants.  The wrinkles in the back of the knee clearly told me these pants were USED.  I called again.  I got a supervisor.  The pants a) should have had a tag and b) clearly someone did not inspect my shipment.  Now I had to re-order the pants, ship back the old ones.  Not a penny off for my aggravation and lies. Not a discount for my next order. Just a lame apology.  They probably get away with this alot.  The need better inspectors, and their customer service people better wake up.  I will not order again, ever. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Awful, demeaning and sneaky

by jenneng, January 23, 2009
Returned an item bought online at the store (ignoring the rolling eyes and snide comments of the guy handling my return).  My credit card statement showed the returned amount (~$200).  THEN!  four months later, the $200 charge showed up on my bill again!!!  I called to ask what happened, and they said that the item never turned up at their distribution center, so they charged me for it again (with no notice)!!!  Are you kidding me???!!  The "rolling eyeball" guy could have taken my returned sweater home to his girlfriend for all I know, and they CHARGE ME FOR IT!  STILL HAVEN'T GOTTEN MY MONEY BACK.  DON'T SHOP HERE. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Poor Substitution Judgement but Solid Problem Resolution

by gigi212, December 20, 2008
I ordered a pair of Ferragamo sneakers online very quickly and with the assistance of online chat, which I love.  I was disappointed to second guess my choice after receiving the package only to find I rece.  Nonetheless, I contacted customer service and they offered to provide free return shipping and after I contacted them again when I saw a further markdown, I was credited 10%.  While I would have preffered to have been notified of the "substitution" prior to shipping, I was pleased with their support in resolving this obviously avoidable substitution.

As for issue resolution, they were fantastic; plus it was easy via their online chat.  As for sending me a different item, very poor judgement.  Nonetheless, I will shop there again.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Never again

by kouklitsa, December 15, 2008
I ordered Christmas figurines from Neiman Marcus last year, but I never opened the box since I ordered after the holidays.  I opened the boxes this year, all 6 figurines were damaged.  I sent back figurines last year also because they were damaged.  These are a series from Dept. 56, very disappointed.Will not order from them again online. Just received my petit fours from them also yesterday, have never tasted a worst thing in my life. Our guests tonight wanted to know what local bakery they were from, they had such a horrible after taste.  I told them they were from Neimans, they said it figures.  A total rip-off!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
can i say worse experience of my life? i've had an online service rep even terminate my conversation becuase she said it was innappropriate. I WAS ONLY TELLING HER HOW I FELT. i did not cuss, i did not swear. i started off buying a pair of boots   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I’ve received numerous enticing advertisements for “free shipping, arrival by Christmas” which prompted me to do last minute shopping on the neimanmarcus.com website. To my dismay, I checked the status of my order today to find out that it   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

NM ON-LINE PRODUCTS QUESTIONABLE

by kchinni, October 1, 2007
Reading some of the reviews here about NM on-line service, I have to agree that it is questionable. I ordered a pair of Manolo's as a gift for my daughter. Later, I learned that during the second time she was wearing the shoes, she noticed that the sole was splitting from the insole of the sandal and took them off. The first pair I ordered of the same, looked like they had been worn and I returned those to get these defective Manolo's. I don't understand how I could receive two very expensive but defective shoes. It makes me wonder about their on-line products.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have read some of the other reviews on Neiman Marcus and was surprised to find that some had bad experiences with the customer service. First of all, I do have to say that many of the products featured in the stores or in the catalogs are not usually   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

This was the WORSE online shopping experience I have ever had.

by kaytt, May 8, 2007
This was the WORSE online shopping experience I have ever had. I buy everything online - from detergent to furniture. I have never had a problem until I tried to buy an item on neimanmarcus.com. I ordered the item with 2 day delivery. Over 1 week later, 4 calls to their customer service line, and 2 calls to a supervisor (6 calls total) later, I still have not received my item. Each person I spoke with gave a different reason. 2 of them blamed FedEx and told me to take it up with them. It is obvious that neimanmarcus.com have not properly trained their call center staffers. Displacing blame is never a good thing. Upon further investigation, I found that the problem was not with FedEx but with neimanmarcus.com. No one apologized for the delay and no one offered to rectify the problem. A supervisor told me that they could re-ship the item but that I would be doubly charged!! One word: Unacceptable.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Be aware! They sometimes ship USED ITEMS.

by legibet, January 21, 2007
I ordered a Tod's bag on sale (original price around $1570). It came with no dust bag, no price tag, but with some white stains on its black lining and worn-out leather corners.

I talked to a customer service representative and asked if Neiman Marcus sends used items. She asked me to wait to talk to her manager and came back with an answer that (1) NM DOES send used items sometimes, (2) NM checks if items are in a good condition before shipped, (3) but clearly the item I ordered was overlooked.

UNUSED returned items can be sold but stores like NM should not sell USED ITEMS.

I have more to say regarding how ignorant she was about products NM carries and what she and her manager suggested to clean up the bag, but there is no space here. I will write a letter to their Customer Relations and see what they say.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Neiman Mark ups

by cherylish1, December 30, 2006
AKA " Neiman Mark UPs - I saw a duvet cover for 750.00 here & then found it at Dillards for 324.00 I also saw a gorgous fur vest for 399.00 by Donna Karen then found it at Macy's for 149.00 ugh- well I dont enjoy paying more than I have to - this store is for people who enjoy paying the most for an items as they can ! they dont nickname this store Neiman Markups for nothing ! It has happend so much that I can not shop there in confindence.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

They took my returned item back and never issued a refund. Outrageous!

by rona1, November 29, 2006
I received a gift from NM from a friend. I returned the gift to their warehouse, as per their online instructions for returns. I called NM customer service a half-dozen times to inquire about the status of the return. No one was able to provide me with information despite the fact that I have the name of the person who received my registered package. NM customer service is worthless, their return policies Draconian. I never got a refund and my $150 gift must have ended in the pockets of a NM employee, without trace. I will never shop at that store again and am warning my friends about the store's business practices.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

A legendary concept

by saraemiller, July 21, 2006
I have ordered several things from Neiman Marcus online, and I shop in the stores regularly. I have always received impeccable service. The only thing I find frustrating is that they don't accept Visa or Master Card in their stores, so I can't use my debit card. However, I have found their shipping time to be reasonable and the items well packaged. When I bought a set of 12 water goblets at the San Francisco store, they went out of their way to package them indivdualy and securely so I could carry them on the plane without any concerns. I love this store, because so many of their items are things you won't find anywhere else.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Never take a chance buying a Gift at Neiman Marcus Online.

by aniehaus, May 27, 2006
I would never shop at Neiman Marcus Online store again. I found a purse for my niece for graduation. I ordered the purse, they sent me a confirmation email. I then called because I wanted a box. They informed me the order had been cancelled because they didn't have it. I told them it still showed as available. If I had not called they never would have informed me the order was cancelled. After ordering the purse I order some polo shirts for my nephew and husband. I can't believe it, the same scenario happened. I would not ever take a chance and send a gift using this online store. I emailed their customer service concerning my experience and they never even had the courtesy to respond.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Beautiful things, which you will pay for

by beautyadvisor, November 23, 2005
The best thing about the Neiman Marcus Online Store is that they readily take anything back and they have wonderful cosmetic specials. (In fact, you are far more likely to get any of their gifts-with-purchase on-line than you are in the store.)

The premium you pay for Neiman Marcus is worth it only when you know what you want. Many items at Neiman Marcus are far less expensive at other stores and they tend to overcharge for basic items.

That said, when you go to their gift area and purchase a gift by price, it will arrive on time, beautifully wrapped and should it have to be returned...the receipent will be treated well. About 10 days before the holidays Neiman Marcus ships at not charge and they will refund the difference if the item goes on sell right after you purchase it.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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