Moosejaw.com

Moosejaw.com
 
Average Rating: 4.61/5.0 store rating
Customer Service 5
On-Time Delivery 5
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Everything is OK

by Moosejaw Shopper, February 24, 2014
Everything is OK

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy experience.

by Moosejaw Shopper, February 22, 2014
Easy experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The customer service at Moosejaw is...

by Moosejaw Shopper, January 23, 2014
The customer service at Moosejaw is EXCELLENT! They work to ensure that I am a happy customer, not only with the product I receive, but if an item needs to be returned, they make it hassle free and want to ensure I get my replacement item or refund without incident. I love Moosejaw! And… I earn reward points to spend freely on other items.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Love to shop here!

by Moosejaw Shopper, January 19, 2014
Love to shop here!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good store. Sometimes a little tricky...

by Moosejaw Shopper, January 17, 2014
Good store. Sometimes a little tricky to track packages, but items arrived promptly and are just what i ordered. I shop here frequently, and I love their rewards program.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

wonderful as always

by Moosejaw Shopper, January 16, 2014
wonderful as always

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always a pleasure, never a chore

by Moosejaw Shopper, January 2, 2014
Always a pleasure, never a chore

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I love shopping at Moosejaw : ). The...

by Moosejaw Shopper, December 24, 2013
I love shopping at Moosejaw : ). The customer service is fabulous and I love all the automated messages they're so funny. The fact that you get 10% back on purchases is pretty nifty. I won't buy my north face jackets from anywhere else now.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No problems, love Moosejaw!

by Moosejaw Shopper, December 22, 2013
No problems, love Moosejaw!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Thank you!

by Moosejaw Shopper, December 19, 2013
Thank you!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

REALLY appreciate you guys having a...

by Moosejaw Shopper, December 17, 2013
REALLY appreciate you guys having a good variety of stuff but not being ridiculously expensive. Looking to stop into Natick if/when I get a chance! Rewards club is awesome, and the boots I ordered are holding up quite well too.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Awesome as always...

by Moosejaw Shopper, December 16, 2013
Awesome as always...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was easy and a great experience.

by Moosejaw Shopper, December 10, 2013
It was easy and a great experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Love Moosejaw, great store and great...

by Moosejaw Shopper, December 8, 2013
Love Moosejaw, great store and great customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Said 8-14day shipping. I think it only...

by Moosejaw Shopper, December 3, 2013
Said 8-14day shipping. I think it only took 3 days. Just like the pic.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by Moosejaw Shopper, November 25, 2013
good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent

by Moosejaw Shopper, November 21, 2013
Excellent

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have purchased several items from...

by Moosejaw Shopper, November 8, 2013
I have purchased several items from Moosejaw and have always been satisfied.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great products, very good quality of...

by Moosejaw Shopper, September 3, 2013
Great products, very good quality of customer service

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Have not got it yet.

by Moosejaw Shopper, September 1, 2013
Have not got it yet.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I just love Moosejaw. It's a fun...

by Moosejaw Shopper, August 18, 2013
I just love Moosejaw. It's a fun place to shop-love the maddness!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great store! Love to shop here!...

by Moosejaw Shopper, August 8, 2013
Great store! Love to shop here! Shipping is always fast, great products.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to navigate website. Great...

by Moosejaw Shopper, August 4, 2013
Easy to navigate website. Great product selection. Free shipping, no instate stores, and awesome loyalty rewards program are key drivers in my purchase decision. Great brand equity (laid back, informal, funky comments, but product knowledgeable). Online chat is a great feature to obtain additional product information not available on-line. Only improvement is the shipment tracking process. Please provide an email with link to shipper vs forcing me to log in to website.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It's the best equipment shop.

by Moosejaw Shopper, July 22, 2013
It's the best equipment shop.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It went as expected.

by Moosejaw Shopper, July 7, 2013
It went as expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have called a few times for questions...

by Moosejaw Shopper, May 8, 2013
I have called a few times for questions regarding an order. Best customer service for online shopping!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I've been shopping @ Moosejaw for...

by Moosejaw Shopper, April 25, 2013
I've been shopping @ Moosejaw for a few years now and like their rewards program and they do have competitive prices.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

one less Moosejaw customer

by penbram, April 25, 2013
I have only ordered three different items from Moosejaw.  Unfortunately, I was very surprised at the cheap quality and construction of all of them.  So I sent two of them back ---at my expense.  (I had worn the third before realizing the inferiority of the product.)
Moosejaw service reps are extremely good at "witty repartee" but the company would do well to shift its focus to concentrate more on quality.  If the company is not able to guarantee quality in the products they sell, then they could at least offer customer compensation in the way of free returns, because, upon consideration of the products that I received, they will be getting a lot of returns.
Needless to say, but in summary, I'll shop elsewhere.  It is too expensive to order online, then pay for returns.  There are other companies who realize that free returns are a valuable customer service tool. 

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

merchandise selection is ok. Prices are...

by Moosejaw Shopper, April 2, 2013
merchandise selection is ok. Prices are not exceptionally better. Ease of online ordering is not fantastic but it does the job.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Happy with my stuff as always

by Moosejaw Shopper, March 26, 2013
Happy with my stuff as always

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Got what I was looking for. Excellent...

by Moosejaw Shopper, March 19, 2013
Got what I was looking for. Excellent service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was awesome. I love moose jaw.

by Moosejaw Shopper, March 4, 2013
It was awesome. I love moose jaw.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I placed an on line order for marmot jacket on sale at 88.99 with credit card transaction on 02/15/13.Then following day received an email stating item that i ordered completely sold out, they would update website for preventing from further   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

love it, rewards purchase!

by Moosejaw Shopper, January 19, 2013
love it, rewards purchase!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good

by Moosejaw Shopper, January 3, 2013
Good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good

by Moosejaw Shopper, January 1, 2013
Good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

great service!

by Moosejaw Shopper, December 27, 2012
great service!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great website, price matching, quick...

by Moosejaw Shopper, December 26, 2012
great website, price matching, quick shipping, would definitely buy from Moosejaw again

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great

by Moosejaw Shopper, December 24, 2012
Great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent! I Love Moosejaw! Thank you!

by Moosejaw Shopper, December 24, 2012
Excellent! I Love Moosejaw! Thank you!

  I would shop here again
Overall Rating: 5/5.0 store rating

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