Luna Warehouse.com

Luna Warehouse.com
Average Rating: 3/5.0 store rating
Customer Service 4
On-Time Delivery 5
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Terrible experience with Luna.  Made purchase of 2 expsensive fans on a Saturday and was told that I would have product no later than Thursday.  Checked luna website for update on Wednesday and info said order pending.  Called luna and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I recommend everyone shop here for home lighting here.

by robsin, April 26, 2012
I was very pleased to purchase lighting from this online store. I had a question about the particular mounting of a certain piece and the customer service agents were able to help and guide me with all my questions. I even learned a thing or two! The process of ordering was super streamlined and easy thanks to the customer service agent but In all honesty the website had an easy layout as well and I found the lights i wanted in no time.The lights came within a week and now look great on my patio! Thanks Luna

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Bad experience!!

by carpar, December 20, 2010
Purchased 4 outdoor coach lights. Two of the coach lights I purchased I wanted to return for the larger size. They make it very difficult if you need to return something. I contacted them and told them what I wanted to do. They said they would offer me a 80.00 refund if I would keep them. I agreed to that. It has been over two months and I still have not seen the refund. I have contacted them numerous time but have not recieved even a single response. I recommend going elsewhere if you are planning to purchase lighting online. I will never do business with them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very disappointing.

by etynor, June 7, 2010
Bad shopping experience.  Purchased a light at discount; apprised store immediately that discount improperly applied.  After several exchanges with customer service, finally opened package and it was the wrong item! Customer service declined the return, citing they were notified that incorrect product shipped 4 days after return policy window closed, disregarding ongoing notifications that pricing was unacceptable.  Will not do business with this vendor again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great experience!

by karter4123, February 8, 2007
Really great store, excellent service. Purchased 2 floor lamps and a pendant for the kitchen. Pricing was good and delivered as promised. Would shop here again A+++

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible QA/No Customer Service

by sdeurquiza1, February 7, 2007
I was very disappointed with the customer service received and the product itself. The website claims the staff is available at 9am yet when I had an issue I received voice mail. I tired the web feature for live chat and it was not working, I also tried the feature for live call. The product was shipped timely but the wrong bracket was included. Where is the Quality Assurance? I had to pay my electrician an extra 30 minutes to make two brackets for the wall sconces. My 9am phone call wasn't returned until 11:15 EST....obviously not quick enough to resolve an issue when I was paying someone by the hour to install my lights. The product itself don't hug the wall, one of them turns up at the bottom of the fixture, clearly mass market and Crystrorama is not a brand work buying.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Good prices, hard to find products, nice customer service, very happy

by laurena281, April 4, 2005
I was very happy with the lamps I purchased at this website. The lamps arrived in good condition and well packaged. My questions were answered quickly and thats important to me, I will use this site again for sure.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good customer service, free shipping, hard to find products, nice prices

by sarastro123, April 4, 2005
I was very happy with the products I bought at this website. They arrived well packaged and on time. Customer service answered all my questions and the pricing was good. I will definitely shop here again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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