LOFT

LOFT
Average Rating: 3.07/5.0 store rating
Customer Service 4
On-Time Delivery 5
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I bought 2 shirts from the Loft store online.  I got an email from them saying that the order had shiipped.  The next day, I got an email saying one shirt had been cancelled because it was out of stock.  So, I ended up paying $8.95   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I ordered four shirts from Ann Taylor Loft online.  This is my first and last experience with this company.  I received four pants instead.  I immediately called to return the pants.  The associate on the phone was not apologetic at   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I recently became a Loft card holder.  One of the benefits is a 10% discount by using the card on the first Tuesday of the month either on-line or at a store.  I attempted to make a purchase on the first Tuesday of this November - online.    Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very Poor

by lintx, August 8, 2011
Poor customer service, online, at the corporate level and at the Firewheel store in Garland, Texas.  I wrote emails to their Customer Services and other than letting me know they received, I never got either and explanation or apology.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
IN STORE EXPERIENCE:I have two Ann Taylor Loft stores in my area, and I love going in to look around. I almost never leave without buying anything. The staff is usually very friendly and chatty. The fitting rooms are never cluttered, and they   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I like Ann Taylor Loft because it is one of the only stores that carries petite clothing. For this reason, I started shopping at their local stores. But, the closest Loft location to me closed, so that caused me to start visiting their   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I've been a fan of the Ann Taylor Loft retail stores for many years and was thrilled when they started an online site a couple years ago. DEMOGRAPHICS (copied from quantcast.com): Anntaylorloft.com is a top 5,000 site that reaches over 700K U.S.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I placed my order for a pair of pants and a top on 12/13 to be given as gifts. By 12/25, I still did not receive the items. Then, I received an apologic email stating that the order will be free due to the delayed shipping. On 1/2, I checked my email   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Beware returns - don't remove security tag or else

by bendite, November 27, 2007
The clothes are nice... but hope you don't want to make a return.
They will not accept worn/washed material regardless of the reason, especially if you followed the instructions on the security tag to "remove before washing or wearing". I had a pair of pants that stretched out 1+ sizes within a couple of hours and they would not take them back. I've taken similar items back to Macy's, Talbot's, etc with no problems. So, they've lost me as a customer - it's just not worth it.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I was first introduced to Ann Taylor Loft while visiting my sister in Denver. I liked that their stores carried clothes that were fashion forward while still being classic. I have a hard time finding things to wear to work, and Ann Taylor   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Discovering Ann Taylor Loft and their Online Store : Before I met my husband, I shopped at Wal-Mart, Fashion Bug, Rave, Dress Barn, and other cheap girls'stores. My clothes would fall apart quickly and I always got mistaken for being much younger   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I'm petite and my occupation requires that I wear professional dress clothing quite often. Not the best option for shopping in the stores, because I find that petite sections are usually minimally stocked in professional attire. And that is if I can even   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Clothes OK; Business Practices Unacceptable

by fiona26, March 28, 2006
I won't go into the numerous problems I had with the website; suffice to say that I was using a gift card -- quite sufficient to cover the cost of my order -- and I was still, for some inscrutable reason, required to give them my credit card number. I thought this was extremely inappropriate. They have no idea who the gift card belongs to, so there is no "verification" that can be accomplished (contrary to what I was told when I called them).

In this age of credit card fraud and identity theft, I, for one, find it appalling that retailers are allowed to conduct business in this manner.

I won't be shopping AnnTaylorLoft.com again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I’m slowly accumulating work clothes after years of being able to dress as a student. Many of these clothes come from Ann Taylor Loft. When I was trying on some clothes at one of the Chicago branches a couple of weeks ago, I was unable to find the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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