Lands' End

Lands' End
Average Rating: 4.12/5.0 store rating
Customer Service 5
On-Time Delivery 5
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Customer Service can't get better for on line ordering

by kamil4623, March 30, 2013
Clothes for the Spring.  Got them FAST (and free shipping). Great merchandise, but had to return one itme that just didn't hit me right.  Was able to just put it in the mailbox (free shipping back too), and got a credit within 3 days! 
that's customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Disappointed with discontinued product

by professional35, January 27, 2013
Lands End has always been a great customer service company.  I have bought their shirts and touted them to many for more than 2 decades--now, however, they have apparently been overrun by the Sears mentality--forget quality.  After owning probably 200 traditional cotton oxford shirts, they discontinued the item--their most classic and from my viewpoint highest value item.  I would buy 10-20 t a time and they withstood multiple dry cleanings--well more than the average shirt.  Now, all they carry is "no iron."  Ever try to look professional ina "no iron."  You don't.  You look like an idiot who's too cheap or stupid to iron/dry clean his shirts.  In short, Land's End has abandoned the professional market.  Professionals who require a strched crisp look can no longer shop here, as they discontinued their best product.  What a  shame.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Loyal Costomer Giving Up on Lands' End

by x4o3yrc2, June 19, 2012
I have been a loyal customer of Lands' End for thirty years, but all good things come to an end. It seems that the quality of the clothing declines with each purchase, and has over the last several years. Lately my frustration is out of stock items. I received a catalog just today, got online, and the items I want are out of stock. To be fair, the catalog was the "For Our Best Men's Customers, Special Sale Edition." I guess the sale was so good that those that got their catalogs before I did, bought out the store. Well, I was on the edge and it put me over. I will be looking for another favorite clothing merchant.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
We have been customers of Lands End for about 18 years.  Over the last couple of years, we have noticed the prices increasing 35% to 40% (but they are offering free shipping! -- How stupid do the CEO's think Consumers are?).  When we first   Read full review...

x I would not shop here again
Overall Rating: 0/5.0 store rating
 
I ordered my daughter's swim suit from the summer clearance sales. We have used it 3 or 4 times over the winter, and it is completely faded.  The background has gone from a nice, rich lavendar color, to a sickly looking white.  When I contacted   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The above synopsis shows the experience was more of a pain than pleasure!

by sewee, March 11, 2012
After years of shopping from your cataloque and being a satisfied customer I was very disappointed with your last cataloque "Family and Friends Event".

The ordering information was very incomplete.  Shoes did not include the heel height and there was no guide for ordering garments and bathing suits.  I ordered one of the latter and found it to be too small (not only that, but there was no view of the back so the fat crossed straps were a surprise).  Consequently I had to return the suit and drive nearly 30 miles to the nearest Sears store in order to do so without paying postage and in order to get a quick refund on my credit card!

I hope this experience is  not an indication of how you will be operating in the future.  If so, you have lost a formally satisfied customer!


Patty
Pawleys Island, SC

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I admit that I am a little picky about my cloths. When I really like a specific style I tend to keep going back to that style over and over. I like down-fill coats and the only place I could find a down-fill parka that seemed to suit me was Land’s   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Don't go to Lands' End looking for high quality any more!

by em_in_ca, November 3, 2011
I've been a Lands' End customer for twenty years, and their name used to be synonymous with well-made goods. In the past three or four years, however, virtually every item I've ordered from them has been of extremely poor quality. Men's cotton sweater that pilled severely in six weeks. Women's cardigan that was so thin it was practically see-through. Children's lunchbox that tore in a month. Matching backpack that didn't last out the year. Christmas stocking holders that tipped over when they had to hold even half of the advertised maximum weight.

Until recently, the liberal return policy was the only thing that kept me shopping with them. Now, on my most recent return, they sent me a gift card instead of the credit card refund I had clearly requested. I've had it and am going to remove myself from the mailing list.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Declining quality, impeccable customer service

by jbnutrition, October 17, 2011
What happened to Lands' End? Well, Sears bought them a few years ago to gussy up their image, and ever since then quality has slipped. It's not entirely fair to blame Sears, since LE had been declining a little since their 80s and 90s heyday when they made solid, sturdy, if a little stodgy clothing. But something happened when Sears bought them... The fabrics became thinner, construction less solid, with an overall cheaper feel. Luckily, customer service is still top-notch, and LE has a sterling return policy. If you're near a Sears, you're doubly in luck: you can return merchandise there and save the shipping fees.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

very disppointing

by edelube, September 30, 2011
delivery process is very disappointing and customer service is not helpful.  they sent the package starting with UPS and then transferred to Postal Office. 
after 2 weeks of receiving they email of shipment notification, I have no idea where my order is. 
would never order from land's end again. this is the End.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Sub Par

by bettyl4th, July 28, 2011
This commentary is not about the quality of their clothing ... because  I am still waiting for the package to arrive. I received a shipment notification from Land's End and was unable to track it because the site STRANGELY DOES NOT PROVIDE A   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I am not a shopper.  When I find a top I like, I can never find matching slacks and vice versa.  I would rather shop from home as long as I know the online store I am dealing with has a good reputation and will accept returns.    Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Lands End Quality Has Gone Downhill

by crtfly, January 21, 2011
I used to buy a lot of clothing from Lands End in the 90s. When they started having their items manufactured offshore, I stopped buying from them in protest. Recently I purchased a few items from them. As I feared, the quality of materials and the workmanship have gone way downhill.

The older, made in USA garments, even after being worn and washed hundreds of times, are better than the brand new, out of the package "equivalent" items. It is a really unfortunate change.

I lament the loss of Lands End quality items of the past. If they would bring back the quality and workmanship of the 90s, I would be willing to pay considerably more.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The quality is gone

by flameworker, December 11, 2010
I used to love Lands' End clothing, especially their turtlenecks and mock neck sweaters.    They were made of much thicker, sturdier 100% cotton than any other retailer's turtles out there. They were a bit pricier but completely worth it because the quality material would last for years without any signs of wear and the heavy cotton actually kept me warm.

Last week I purchased a cheap T-Neck from WalMart because I needed it to go with an outfit.  I then ordered five turtlenecks from Lands' End online and couldn't wait for the "good" ones to arrive.  I was completely shocked!  There was no discernable difference between the WalMart and Lands' End brands except for the price, which was better than double WalMart's. 

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

HORRIBLE - HORRIBLE NEVER TO BE REPEATED!

by aporzio, November 14, 2010
HORRIBLE...DOUBLE BILLED CREDIT CARD - WOULD NOT ASSIST - LIED ABOUT REASON - TRIED TO BLAME IT ON CHANGED SIZES BUT IT HAPPENED BEFORE THE CHANGE - SAID THEY WOULD FIX IT - DIDN'T - SAID THEY WOULD CALL BACK - DIDN'T - ALL THIS TO AN AMERICAN AIRFORCE PERSONNEL - TOO SAD FOR AN AMERICAN COMPANY THAT HAS GONE TERRIBLY WRONG - IF IT SEEMS LIKE I AM YELLING IT IS BECAUSE I AM - THIS WAS MY SON THAT WILLNOT GET THE MATERIALS HE NEEDS FROM LANDS END BUT HE WILL GET EVERYTHING HE NEEDS FROM LL BEAN. I AM OVER THIS COMPANY

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

One of the best retailers on the web

by rachel25s, September 18, 2010
I always go here to shop for my dad.  He loves the styles and the quality is terrific.  they have some of the best shopping tools around.  makes it really easy to shop for clothes on line.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Last week, I was getting ready for bed and slipped into a cheap Hanes sleepshirt I purchased three years ago. As I pulled the very comfortable but well used nightie over my head, I noticed that it was starting to get threadbare and holey in the armpits   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I've been ordering from Land's End for about eight years now and I *love* this company.  Their products are high quality, they stock adequate amounts to fulfill orders, their reps are friendly and helpful and they get orders to you quickly. I think   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Online clothing sites are often tailor- made for one gender, but there are a few sites that combine clothing for the entire family into a single shopping site. One such site is LandsEnd.com, a retailer for clothes and more.    Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Reliable & Good Quality

by beatrices, April 16, 2009
Generally satisfied with all my purchases from Lands End. They are always pretty reliable and good quality. I've ordered from them several times.

  I would shop here again
Overall Rating: 4/5.0 store rating
 
I have been a faithful shopper of Lands End for 11 years now.  My four boys and husband walk around in clothing that is 80% Lands End.  I never had to return one of their products because of low quality, until recently.The last 2 years,   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

LE has a big brother mentality for returns...so beware!

by gongong, February 18, 2009
Buyer BEWARE!  landsend will call you if you return too many items onthe pretext of inquiring if you need any assistance with sizing, etc?  i received a second call from them on my cell phone (the last time it was at home after 7pm!!) regarding my 70% rate of return for the last 15 months!  Hello!!! Landends is a mail order company - don't they expect lots of returns for incorrect sizing?!!  For example, i returned 3 traditional fit shirts and they made me feel bad about it!  If they had looked carefully, they would have noticed that i ordered 7 tailored fit shirts as a replacement....and yes, sizing and quality has definitely gone downhill...children's sizes are inconsistent, shoe sizing as well, zippers get stuck...customer service needs to reward us for our patronage - not make us feel bad in a "big brother is watching" manner...for your information, i had a baby last year and if I return items that don't fit, that's none of your business...no questions asked is a fraud....

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
Members of my nuclear and extended families and I have been long-time, faithful customers of Lands' End.  The amount we have spent with the company over the years is almost certainly, quite conservatively, in the tens of   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I've purchased clothes for my family and myself for several years from Landsend.  We love the fleece items and you can't beat the quality.  The last few years I've been buying the fleece pajamas for my 4 grandsons.  When the boys were   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Many years ago I read about a towel test done by "Good Housekeeping" that cited Lands End as having especially absorbent towels, which I like. I'd tried unknown brands and some made by Ralph Lauren but decided next time we needed towels, I'd look into   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

SPAMMERS

by plumazul, February 8, 2008
Both Sears and Lands End are now SPAMMERS. I don't mean they are sending unwanted e-mail to just THEIR customers. NO, they are now sending MASS e-mailings using purchased list (which happened to included several of my "spamtrap" mailboxes). Anyone can be on these list. This now puts Sears/Lands End on par with mail-scammers, website spoofers/identity thieves, porn dealers, fake drug sellers, etc.

This is all very sad as both my wife and I WERE long time customers. NEVER AGAIN ... how a once mighty name in retail has fallen so low is incredible ...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
My experience with Land's End Catalog and online ordering has been great! I am a serious clearance and sale shopper. Naturally I navigate to the special priced items. One year they sent out a clearance catalog at Christmas time. I ordered over the phone   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I felt let down by several recent Lands End purchases.

by thomasbrown396, September 4, 2007
Lands End was one of my favorite stores for years. I was a catalog customer before the internet existed. However, since being purchased by Sears, Lands End has been going down hill. The Hyde Park Oxfords that I loved in the 1980s & 1990s are now thin, low-quality shirts that I would expect to find at Wal-Mart. I recently purchased deep charcoal dress slacks from their "suit separates" section. When I went back only a few weeks later to buy the coat to complete the suit, the deep charcoal no longer existed. No warning or anything. Now I have one-half of the suit. The cotton sweaters I purchased for years are now of horrible quality. The elastic in the waist band is useless after two washings. I had shopped there for years & really counted on Lands End for clothes. I am now trying LL Bean & other places to try to replace Lands End.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Shopping at Lands' End On-line Store has always been an easy and positive experience. The links and drop-down menus work very well. In the past two years, I have ordered ties, pants, gloves, shirts, and shorts. The delivery speed has always been very   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Lands’ End is a direct merchant of quality, casual clothing, luggage, and home furnishings based in Dodgeville, Wisconsin. Most of their business is generated over the Internet or via their mail order catalogs. Lands’ End began as a sailboat   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
 

Spammers

by martingrumet, March 20, 2007
Their stuff is generally good, and they are good about refunds. However, deselect any options that can be found to receive email advertising, and they send it anyway. Unsubscribe from these mailings and they send it anyway. Raise a fuss with Lands End, its agent Responsys, and its host Savvis, and they will temporarily stop the mailings before resuming them.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent quality, fast shipping and great guarantee

by annsni11, March 15, 2007
I love shopping Lands End online. I've had such great luck with their clothes and still wear stuff that I purchased over 10 years ago. I find their site easy to navigate and the pictures are easy to see. They ship super fast and if there's every any problem, I can either return the item by mail or even return it to my closest Sears store. I've also had occasion to send things back to them for repair and their guarantee is one of the best in the industry - they'll repair or replace anything - guaranteed. We sent back a piece of luggage that my DH uses to carry tools to and from the boat (so it gets beat up badly) - the zipper had broken - and they sent us back what looked like a new bag - but it was our own! They put in new ties for the inside, a new zipper and even cleaned it up for us! I am a loyal customer and will always buy from them.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have purchased many items from Lands End Online Store. It is easy to order the accuracy of my order has been perfect. When they call me to clarify my orders their customer care specialists are wonderful. The customer service is exceptional in fact.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Land's End is the Best!

by ez2luvoaj, January 30, 2007
I have been shopping with Land's End for many years now and I absolutely love the quality and customer service they offer.

My favorite dept. on their web site is "overstocks".
I have ordered many items from there, tees from $5.99, kids' tees for $3.99, etc.

But the quality is excellent and their customer service has always proven to be courteous and helpful.



  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Personally I am not really a fan of the type of things this store sell, but I've been receiving catalogs from the store regularly (probably other mail order companies given my name and address to Land's End), so I sometimes open their catalogs and find   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Lands' End used to be a shining example of a great company -- but recent experiences have left me questioning whether this reputation will last. I've been a loyal shopper of Lands' End for for 8-10 years, placing about 4-5 orders a year. Here's what   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very positive experience with customer service and products

by j2240, February 24, 2006
I do not think you can get any better customer service than Land's End. I am awed by their supreme customer service. Any time I have called to inquire about a product or order, there has always been a friendly, knowledgeable, and helpful person on the other end. They also have online customer service chat that is quick and easy to use. I feel like I am being treated as if I were their best customer. That is part of what keeps me coming back time and time again.

The clothing is very good quality as well. The clothing I buy my child outlasts her growth! I do most of my shopping online and I have yet to find a better store to shop or ship from. Each time I order, there is an email sent to me every step of the way from confirmation to shipping to delivery. Shipping rates are fair and lower than some other stores online plus you get your things in about 3 days!

In my opinion, you cannot go wrong with this company. If I could give it 6 stars, I would.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Super easy to order, my order was delivered quickly

by jibhunt, February 8, 2006
Personally Lands' End is not my flavor of clothing, but they do make some really high quality linens and bathroom products. I have a really nice bathrobe from LE and it is super comfortable.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

excellent shopping experience

by leescott21, January 13, 2006
fun shopping experience completely satisfied with the site. easy to shop and access info on request fun and easy for the whole family

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrific

by indigo3455, December 29, 2005
Great selection, Fast shipping, You can't go wrong!Ordered clothing more than once it came quickly and was exactly what I expected. I have no complaints I shop with them a few times a year.


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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