L.L.Bean

L.L.Bean
 
Average Rating: 4/5.0 store rating
Customer Service 5
On-Time Delivery 5
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I somehow began receiving L.L. Bean catalogs in the mail, and I was always intrigued by their products. When they emailed me a catalog with a $10 off coupon code and stated that shipping was always free, I decided it was time to try   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Not happy with exhange shipping charge policy

by traveleraz, March 12, 2013
LLBean makes the customer pay return shipping for an exchange.

I ordered a skirt from LLBean that was too large.  I exchanged it for a smaller size, but had to pay $6.50 to return the first one.  When I received the smaller size it didn't fit either, so I paid another $6.50 to return that one.  So, basically I spent $13.00 to try on 2 skirts.  It doesn't seem worth it.  There are many other online retailers that offer free returns or free exchanges.  I will not shop LLBean again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Overpriced and Strange sizes

by crystalshopper, September 3, 2012
Expensive and sizes often not correct or consistant returns are accepted but do not really want to be sending things back and forth would not use again

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Bad,

by lros, March 5, 2012
Worst customer service ever.  Today I spoke with "Donna" - asked a simple question: Will my items be shipped by USPS (Postal service) or UPS. She was so nasty that I cannot believe she works at such a reputable company.  I'm really disappointed, and I don't know if I'll ever order again just because I don't want to have to call and have awful Donna pick up the phone. Terrible. She wasn't paying attention to anything I was saying and then got upset at me when I had to repeat myself because of her negligence.  Just bad experience overall.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
This online store is ridiculously easy to use, which is especially important since unless you live in one of two or three states on the east coast, there's no physical LL Bean store within driving distance of your house.  Over the past six   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Best Return Policy

by swingkat7, November 15, 2011
I have long avoided buying clothes and shoes online since I can't try them on first. Also, I hesitate before buying expensive clothes for fear that I'll change my mind or it won't be as good as I think it is. But I have no worries when buying from L.L.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Where are my boots?

by aduplan, April 21, 2011
I ordered boots from LL Bean a week and a half ago.Seven days ago, I received an e-mail stating that my boots had been delivered, which was interesting because they weren't.Then two days later, I received another e-mail saying that my return had been processed, which was interesting because I never requested a return.When I wrote an e-mail to an LL Bean representative, she said, "You refused the order."(Mind you, she replied only after two days of silence.)I replied that I did no such thing.I still haven't heard back.
Perhaps it'll be another two days.
I think I'll stay away from LL Bean from now on.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Overall wonderful experience

by tracyward, February 15, 2011
I did plenty of shopping with L.L. Bean Online Store during Christmas time of last year. My husband was so satisfied with his slippers from the previous year that I thought I’d try some of their other products.  This year I made purchases on   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I think you either love or hate shopping at LL Bean. There prices are high and some of their name brand shoes do not fit well, but if you have an LL Bean charge card, you can try on the item you ordered and return it for free if it does not fit, so it   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

L.L. Bean is a ripoff place, they don't stand behind their product,

by ratweed, February 10, 2010
I purchased a pair of boots for $180.00 plus tax that L.L. Bean claimed to be 100% waterproof, two months later we had a huge snowstorm in Virginia, these boots are far from waterproof, working for the state outside my feet were sopping wet, after three days of wet feet, I had time to go back to the store in Tyson's corner I spoke to the so-called manager, and she said there's nothing she could do for me I should try Kmart or target,(this is because she was incompetent and she did not order a enough boots in my size(which is 13) since L.L. Bean had my $180.00 I was not able to go a Kmart or a target, to buy a pair of boots L.L. Bean had my money and I had leaky boots. I had to go back to work for the next four days, with boots that leaked, L.L. Bean claims 100% satisfaction guarantee. So what is their guarantee ? I am not satisfied at all, this store claims to be an American store, I do not see it, the owners of the store have let their family name down, the sooner the Chinese take it over the better.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Disappointed

by lacrowe, January 27, 2010
Ordered these boots and got them in good time. Disappointed that they charge so much for shipping. Then, of course, the boots didn't fit properly. Fit the foot ok but way to much heel slippage despite trying different sizes. So I returned them. Asked for a credit to my card  and thus began the long drawn out wait for my refund. They issued me a check instead of the credit card refund I asked for and by the time the check arrived I had left for my next job. So I spent 6 weeks trying to get them to correct their mistake. Once they finally admitted their mistake, it took 3 weeks to get a refund on my card! I used to love LLBean but after this disaster, I will shop elsewhere. I waited 2 months to get my refund and it actually cost me $20 in shipping charges back and forth not to mention my time and numerous phone calls. LLBean should be embarrassed at how they handled this situation. I used to love them, but now I will shop elsewhere. I never even received an apology for all the trouble I went through.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I've always loved LL Bean clothing and decided to bite the bullet and buy myself a new winter jacket and pair of boots, primarily for walking the dog in NE Ohio, but also for sledding - hence I also wanted a winter jacket for my son. When I got   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have been shopping from L.L. Bean for years. If offered a choice, I always prefer shopping online, though I have also bought from the catalog.  Let me tell you why L.L. Bean is such a great place to shop. What is L.L.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

never again

by zauberesel, February 6, 2009
ll bean is only a 5 hour drive (freeport, maine) from where i live (providence, ri). i ordered the item on friday-jan 30 and 7 days later. i have STILL not received my item. customer service was not especially helpful. when i called to find out where my package was. their response: "all we can tell you is that it shipped out. we dont know where it is b/c we dont put a tracking number on items shipped free of charge. it may take up to 14 days to get to you. call back in two weeks if you have not received it."

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

BEWARE VERY BAD SHIPPING

by saralynb, December 26, 2008
I ordered my Christmas present December 9th.  It said that it was shipped December 12th.  I still have not received this package.  It is Friday December 26th today.The customer service representative told me my problem was that it didn't go the "regular" LL Bean shipping because I chose the "Free Shipping" option.  All of my other products (from other companies) were delivered before Christmas.  None of this was explained to me when I ordered the gift.  I do a lot of online shopping, and Free shipping is an important factor.  I will not be ordering from them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
ORDERING PROCESS I've been getting the L.L. Bean catalogs for awhile and finally decided to order something from them. They were one of the few places I was able to find an infant life jacket so we could take our 4 month old out in the canoe this summer   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
My husband's Mother always shopped at LL Bean back before the Internet. My husband was spoiled for the quality of their clothing. I believe I began to shop online at their store about 10 years ago. I have found LL Bean to be a good company with excellent   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Absolutley great

by indy070404, January 23, 2008
Perfect. Wonderful shopping. Easy, fast delivery and when I did not like one item, the refund was excellent and timely

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The Best Store Around!

by robinscampo, January 15, 2008
What an incredible company and without a doubt the best store ever. I bought a pair of black clogs online late last year and loved them but after only four months the grommet on the strap broke. I sent them back under their lifetime guarantee program   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Still like to shop there, wish they would offer more selection in some areas

by consumer234, December 29, 2007
I have been a L.L. Bean customer for 25+ years. They have some nice products and good customer service.

I have been disappointed, however, that their selection in certain areas has dwindled. They used to offer a lot more ladies casual dresses and skirts, and now might offer two dresses and less than a dozen skirts.

I like to order their towels for gifts and have them monogrammed and shipped. This is a good way to send a gift.

I also think that they offer less on their sale pages than they used to. I would like to have more sale items to choose from.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Poor customer service, worse shipping

by sedad, December 19, 2007
My story is simple – I have purchased things on and off from LL Bean for over 15 years and have seen a gradual decline in performance. Usually, it involves their running out of stock in certain items. Just today, six days before Christmas, I received a package I ordered on-line two weeks ago. The order had been for a sweater (as a gift); I received a pair of pants. I called to correct the situation and was told they were out of the item I ordered, and there were no plans to order more. Basically, not only were they late with delivery, they delivered the wrong item, left me no time to correct the situation, and no longer carried what I wanted. That’s Customer Service!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I absolutely love LL Bean. I started shopping on-line two years ago when I needed a couple of Christmas presents. My experience was so positive, and the merchandise was of such high quality(a backpack and hiking boots), that I buy almost all my clothes   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
L.L. Bean always has my order to me in less than a week. It is always exactly what I ordered. The customer service is excellent! Several times I have wanted to order something from their clearance catalog and had to call for availability of colors or   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I was recently enticed by LL Bean's offer of free Shipping. I have never ordered anything from them in the past, and figured now is the time. Product Selection: LL Bean offers an extensive range of Mens, Womens, and children's clothing, outerwear,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I placed my first order with L.L. Bean in 1976. Back then, you had to send in your order form by mail, and they used their employees as catalog models -- and their office staff were down-home and friendly. Now they have a well-designed website and much   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Raincoat not waterproof, poor response when I tried contacting them

by riverbend, August 23, 2007
I sent two emails about a two year old raincoat which was no longer waterproof and got no response. I then tried their instant chat and was basically told that they had no record of my order. Then they said that it was from washing the coat too many times. When I told them I had never washed it they said that I should wash it and put into the dryer to make it more waterproof! Huh? Then they said they could sell me a spray for $14.50 to use on the coat and finally, grudgingly, said I could return it if I wanted. I was not impressed.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Some of you might think this is crazy, but I bought my soon to be Kindergarten-er an L.L. Bean backpack. Sure, it was $25, but to me, I’d rather get one of high quality and have it last, rather than buy a cheap-o and have to replace it every year.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Changed Shipping Method with contacting me Bad Experience

by japancamper, April 21, 2007
I live in Japan. I ordered 2 Win Breakers and a Rain Jacket from L.L.Bean. I ordered these by Fed Ex but without notifying me L.L. Bean shipped them by INTL AIR. I was planning to use one of these for a trip I am going on next week. I called L.L. Bean and they just said there is nothing we can do. No explanation on why they changed the shipping method either. Also they said if you don't want it just refuse it, which is what I guess I will have to do. Now, I windbreaker-less for my vacation. What happened to L.L. Bean’s service level? What a waist of my time.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
My family has been a customer of the L.L. Bean company for many years. If I had to make a comparison, they are the more classic version of Eddie Bauer - and also the more time tested and reliable of the two. L.L. Bean is a wonderful company. Their   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Bean Happy

by snowflake224, February 18, 2007
My Decision to Shop L.L. Bean: My birthday is in less than a week and one of the things I told my husband I wanted was a cardigan sweater. The only problem, I get eczema from any material besides 100% cotton. Therefore, the best way for me to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent service and delivery time

by robinfstewart, January 8, 2007
LL Bean is so very dependable. Once you place your order it is delivered quickly. The customer service is professional. If an item is on back order you are informed so you can decide if you want to wait. I have always received exactly what I have ordered. I have used LL Bean regularly and can attest to their quick delivery even at Christmas.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Recently, I made the painful decision to retire my old flannel nightgown and a pair of mules from Talbots. Over the past couple of years, I've put both the nightgown and shoes through so much hell that they've become worn out and unattractive. My old   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very poor customer service, no response

by fpgill, November 8, 2006
I had a really bad experience at LL Bean and sent a letter to Customer Service. No response to this day, three weeks later. I sent an email to Customer Service requesting that I be taken off the mailing list. No response. I sent another email requesting confirmation that I'd been taken off the list. Finally a response - a representative contacted me, confirmed I'd been removed from the list, asked for details of my complaint and promised to investigate with the manager. That was ten days ago and no response. Perhaps LL Bean used to care about customer service, but those days are long gone.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Top Notch Product Selection With a TRUE Lifetime Guarantee!

by billj500, November 1, 2006
I am a very loyal, long time customer of L.L. Bean. In fact I have an L.L. Bean credit card which gets me points towards future purchases and free shipping on all orders! YAY! Not only does L.L. Bean have a great selection of clothes and shoes, they also carry outdoor goods for hiking, camping, fly fishing and an assortment of other needs. Rarely does an L.L. Bean product fail, or disappoint me enough that I feel justified in returning it. But, in the few situations I have had to return something, they have always stood behind their 100% lifetime guarantee. In fact, if it is an obvious situation of product failure, they will even send you a postage paid return bag you can drop off at any post office. Their customer service department is not combative, accusatory or patronizing in any way. This type of customer service from an online merchant is a rare, and greatly appreciated commodity these days. Thanks L.L. Bean!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Are you the type of person, who believes that a bad day of fishing, is much better than a good day of work? If you are, then you are probably aware of L.L. Bean. This company has been around for over ninety years, and was founded by Leon Leonwood   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great merchandise, boring

by njbubba, September 24, 2006
I love this place. Online is not as good as visiting their 24 hour store but they are quality and have never had a problem with a return. They may seem expensive but their goods last forever. i wouldnt buy a sweater anywhere else.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

High Quality Product for the Outdoors Types!

by jibhunt, February 8, 2006
L.L Bean is a major part of everyone's lives especially if you grew up in the cold mountains of New Hampshire. The product at L.L. Bean is always of high quality and I believe that everything has a lifetime guarantee. Basically you can beat on your purchase and if it breaks they will replace it for you.

The L.L. Bean Subarus are pretty nice too.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Somewhat Sloowww

by sfcramer, February 2, 2006
I know L L Bean is a large company but I couldn't believe in today's electronic world that it took 24 hours to get an email confirmation for my order. Their return policy if very liberal but it took over 2 weeks to get my refund. I think they should spend some money in staffing.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
 

BUYER BEWARE!!!!!!!!!!!!!!!!

by abbylu, January 18, 2006
I will never ever order anything from L.L. Bean again. I, like so many others, did the majority of my Holiday shopping online in order to avoid crowded malls. I ordered my DH a pair of $50 slippers on Dec. 7th. According to online tracking it shipped   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Worst experience I've ever had

by autumnsonata, December 20, 2005
Ordered a coat Dec. 1 -- it is now Dec. 20, getting colder, and I still don't have my coat or any satisfactory explanation of why it has taken so long. If I had known it was going to take this long, I would have ordered elsewhere or gotten an expedited shipping auction. I will NEVER order from LL Bean again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating

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