Kohl's

Kohl's
 
Average Rating: 2.31/5.0 store rating
Customer Service 0
On-Time Delivery 0
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Worse Online Experience with KOHL's

by n243lla, December 23, 2013
The bad part is this order was a replacement for the empty box I got from Fed Ex with just the KOHL'S receipt in it. KOHL'S rep stated my replacement order would be mailed for overnight delivery and here by Christmas as it was a Christmas gift. When checking confirmation, it stated delivery of 12/27-1/6. Called back and another rep stated they didn't offer that service so I asked for a supervisor who told me some orders can't be shipped priority. Of course, my order could not be shipped priority mail. Not only did I have to pay for the order again but have to wait 14 days to be credited for the first order and receive the replacement order after Christmas. KOHL'S has the worse online store when it comes to deliveries as they take way too long to ship orders. I've placed 3 other orders with KOHL's, which took nearly 2.5 weeks to receive. The items were not on backorder so it shouldn't take that long. I am at the point of not shopping at KOHL's.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I don’t shop at Kohl’s very often.  I usually wait until there is a promotion going on, and then I will place an online order.  Last year, they had a Playmobil set on sale, and then I was able to use a 20% Kohl’s coupon for   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
 
I ordered several items from Kohl's online which were supposed to be Christmas presents for my loved ones this year. At the time that the order was placed Kohl's shipping ETA calculated that they had more than enough time to arrive before I left town to   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

NEVER NEVER ORDER FROM KHOLS ONLINE!!!

by faraciman, December 20, 2013
ordered one item on 12/13/13 and was told it would arrive on 12/20/13..... called online customer service because it has not shipped and told it was still in the processing stage and she didnt know when it would ship....I tried to cancel the order as I will not recieve in time for xmas and was told in a very rude tone that she couldnt  has it is in processing....I now have to go out to a store to buy the item and willnhave to waste my time to return the original order. THE WHOLE POINT OF ONLINE SHHOPPING IS TO AVOID THE STORES AND CROWDS....KHOLS WAS THE ONLY COMPANY THAT DID NOT COME THROUGH WITH XMAS PRESENTS I ORDERED ONLINE. Will never do business with them again... Charles Dallas,TX

 

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Shipping speed is AWFUL

by brendap98, December 18, 2013
I will never order anything from kohls again online if i need it by a certain time.  its been going on 3 weeks and i still havnt recieved my order yet they are still advertising shipping by christmas???? how??!!!! its decemeber 18th.  Alot of my familys presents are in that order and im really starting to worry!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

HORRIBLE EXPERIENCE

by mayber, December 15, 2013
HORRIBLE - I ordered some flannel nightgowns for my mom for xmas on 11/29/13 - on the same day I ordered from other stores online.  I have received all the other orders days ago.  I keep calling about my purchase from Kohl's- keeps saying "in fullment".  On the second call, I was told it would ship that evening - several days passed I called again, finally they told me they were completely out of stock but no one told me.  I emailed Kohl's (which they said they would give me an answer by email in 3-5 business days), several days after the five days still haven't heard from them.  I called AGAIN I was told it had shipped - now whether it has or hasn't I am not sure - I was told it was too late to cancel.  I will never order from Kohl's onlin again - ever.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
WOW IT'S A CASE STUDY IN BAD SERVICE.  OMNICHANNEL AND MULTIPLE TOUCHPOINTS OF BAD, BAD, BAD.    The orders don't ship, the Kohl's cash is counterfeit, and the agents love humiliating you.Kohl's.com overcharges,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Absolutely AWFUL

by cynthia82, December 6, 2013
I purchased a lot of items during the pre-thanksgiving Black Friday deal.  There are 4 seperate shipments.  One arrived.  Two are still waiting to be shipped.  Of course there has to be one package that will never make it to my house   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Horrible customer service

by merryfar, November 6, 2013
Horrible customer service. The ordering process on kohls.com was excellent, it was easy and I got confirmations quickly and an email update when it shipped, along with the tracking number. I was pretty pleased and thought that kohls.com could   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

The absolute worst experience - criminal

by blkj, October 20, 2013
An order took 4 attempts to place without success due to website problems losing my items in the shopping bag each time.  After 3 disconnects I placed my order with customer service.  3 weeks later I had not received my $359 order.  They withdrew the funds and left a pending charge also for 5 days preventing use of the money.  8 phone calls to find out where my order was and finally an incident was created.  I received a confirmation that they would refund my money 14-30 days.  This was not a return the shipment was not sent due to a delivery address issue that the website created.  I was not notified of this and the credit should have been issued at that time.  So in the end they will have used my funds for 6-8 weeks and no product along with endless time spent.  I will not ever, ever purchase anything from Kohls.  Maceys is my new store, they also have great sales and products.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I like Kohl’s--the store. Their website--absolutely the worst online shopping website I have encountered and I do most of my shopping online.  I was having problems with the "Shopping Cart". Apparently, other people were as well   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Terrible online system and outrageous shipping costs.

by efabconsumer, July 22, 2013
Kohl's has the worst website ordering system I've ever seen.  You have to reinput tons of information multiple times and you have to individually check that you do not want gift wrap on each item or ...I guess you'll have to get and pay for gift wrap?  There were also very expensive shipping costs.  From what it looked like after I ordered, they may ship everything individually which doesn't make any sense but I don't otherwise understand why 4 towels and two small kitchen utensils would cost $35 to ship.  Terrible!  I have never seen a more terrible website to purchase things, unless maybe it was from a mom and pop shop which is what i would expect.  But I expect more from Kohl's and guess I will just be going to the stores exclusively from now on.  Or shopping Amazon prime.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
Kohl's website, order processing, and customer service are UNBELIEVABLY HORRIBLE.  The website itself is riddled with serious errors.  In attempting to place a $200, 11 item order, the website randomly and repeatedly erased   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I ordered a down comforter on line 02/19/13. When the order was received I noticed the outside of the box was marked fragile. When I opened it there was an order inside with the packing list and items for someone who lived in Utah (I live in South   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

POOR CUSTOMER SERVICE

by lovebirds7, February 17, 2013
I order online, Kohls ship my order via UPS and USPS, the cheaper way. Apparently, the USPS had problems my package. Talk to Kohls, very unhelpful to solve the problem, so I could receive my order. . not sure how long it takes until  I will receive my package . . .very frustrated.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Awful...just Awful

by spdracrguy, January 26, 2013
Bottom line, I ordered the item on 11/30/13 told to expect delivery between 17-24 Dec 13, it is 01/24/13 and not only do I not have the item, the item has to be reshipped and they cannot honor the original price at this time due to a *sale* on their   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I like shopping at my local Kohl’s store. I find that with a sale, clearance or coupon offer I can get a great deal. Only recently did I make my first Kohls.com purchase. There is a lot to find at the Kohl’s website. They are   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
 
I've been a regular shopper at Kohls, both online and in person for years but this company recently lost my business.The most important thing to know about Kohls is that they do not care if they lose your business. According to one "customer   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Poor quality store

by ds927, December 24, 2012
When you order with Kohls, it will stay in fulfillment for a week.  During the Christmas season when everyone was getting orders shipped in days and sometimes hours, it took almost 1 week before it even shipped.  I marked several items as   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Don't order anything from Kohls online!

by thanh165, December 18, 2012
I ordered six difference types of candles , they were out of stock with 3 candles and didnt even email me a notification that the orders were cancelled. Then the 3 items i was charged for did not even arrived correctly. One item actually matched the receipt that came with it but did not match the price that i was charged, 2nd item was completely mislabled and wrongly priced and the 3rd item was not only MISSING from the shippment but wrongly priced and suppose to be out of stock and cancelled! And icing on the cake, the Return lable was already peeled off and completely missing! So i have to return all of it at my own shipping expense! This is the worst online experence i have ever had Period! I emailed a request for a refund right away, i doubt i will get my refund so i am totally going to dispute this charge with my credit card next month. My sister-in-law had a similar experience with Kohls last month, i should have listened to her!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Slowest online experience in over a decade.

by nexd, December 8, 2012
OMG, in the year 2012, I did not think it was possible to be so inept and slow at processing and shipping orders... 1 week to process the order (2 items), and then over 1 week shipping time... and I thought Amazon Super Saver Shipping can be slow... 


Granted, I did order over a pre-black friday special with free shipping, so I get they may have had a lot of orders, but seriously, come on. Hire some temps or something...


I would have given it two stars just because of the potential volume issues, but given the other reviews, it seems par for the course. 


Better watch out Kohl's, you will be left behind if you don't get you act together.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Worst I have ever encountered

by dmcclen, December 5, 2012
Worst shipping I have ever encountered. I ordered several items all in stock. I was charged immediately but items didn't arrive until 3 weeks Later. One of the items was a shirt for my husband which they wadded into a ball and mashed down between items to use as packing material. It is so wrinkled I will have to iron it before its wrapped. Called customer service all they said is sorry that happened and they hung up. Terrible customer service and shippers that are complete morons!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Employee was nice, but usless when it came to helping me on a simple request.

by k9remco, December 1, 2012
I ordered Jennifer Lopez luggage.  My order wasn't received yet in the mail and I found it on their same website for $100 cheaper. When I asked for a refund of the difference they said they couldn't because I bought it on a "buy one get one free" sale. So I advised them I was going to simply refuse the order when it was shipped.  They said the only way to do it is to return it to a store.  So now I have to accept the order, drive and wait in line at a store and then re-order the exact same product again.  Ridiculous!  FIRST AND LAST KOHLS SHOPPER! It's the principal! 

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Order cancelled without bothering to notify me

by katdancing, November 30, 2012
I will never shop Kohl's.com again (and probably not their stores either).  I placed an order and only half the order was shipped.  When I called customer service, I found out that they had arbitrarily cancelled the rest of my order without even bothing informing me it had been cancelled.  Nice, since this was a Christmas gift.  When I asked why I had not been informed that my order had been cancelled, they told me "that's too bad, but that is nothing we can do about it".  TERRIBLE customer service!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

terrible

by lef014, November 28, 2012
Recently, I ordered 2 collage frames. They arrived early, however it must have been the worst packing job I have ever seen. Both frames were put into one enormous box with a little bubble wrap stuffed in. They were not packed in there tight enough, so of course both frames came damaged. One had broken glass and the other looked like one of the panels had been forcefully bent and busted.  The frames were made extremely cheaply and were not as described (metal not wood), so in a way I was happy to return them. I wont order from Kohl's again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Order sent too late

by dogs12, November 23, 2012
In 11 days I did not receive my order and missEd my sisters bday.  My last time ordering from Kohls.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I'll never shop here again.

by royaltis, October 21, 2012
I ordered online $85 worth of merchandise and it showed free shipping for order's over $75.00 and it actually did give me free shipping at first.  Then I enterd an online coupon of $15.00 and the order was $73.00 so now I had to pay $10.95 in shipping.  It was too late to cancel.  I called and explained the situation andall I was told was "too bad".  Then I wanted to just cancel the order and again sorry can't do it because you ordered this at 9:30 AM and now it's 2:30 PM.  No more online shopping with them.  I rarely go to Kohl's as it is but this will definitely keep me away from ever returning. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

terrible

by shopperabcdefg, September 12, 2012
I would give them zero stars if I could. I have never written one of these reviews before, but I feel I really have to say something here. The service from Kohl's was unbelievably bad. They received a duplicate order from me because the screen went down when I tried to add a coupon code. When I tried the second time with the code, the order went through BUT THE PRICE WENT UP IN AMOUNT WITHIN A FEW CENTS OF THE VALUE OF THE COUPON BY WAY OF ADDING A SHIPPING CHARGE. I soon received receipts for both orders, immediately contacted the supposed customer service department who refused to cancel one of the orders because the amounts were not identical and therefore it couldn't be a duplicate order. After multiple emails and repeated explanations, they STILL declined to cancel the duplicate order.

I finally contacted my bank and they removed the second charge.

This organization is dishonest in its coupon discount practices and completely unhelpful. Don't buy from them. I should have stuck with One Hanes Place.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Am very Disappointed with Online Order

by yucca13, September 11, 2012
Ordered three of their Sonoma women's tops. They are made of very flimsy, nearly see-through material. There is a seam in the middle of the back which is uncomfortable. They have no explanation for why they are so cheaply made in comparison to some of their in-store products.

The ones I purchased in the store were made in India and the ones ordered online were made in Indonesia. I am not sure if that is the reason there is such a difference in the material. It is really a shame that there can't be consistency in the quality of the material used to make their tops.

I will not be ordering from Kohls.com again because I will have to see and feel the material in order to know if it is something that I want to purchase.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Nasty online NO EXCHANGES and defensive

by sooshi, September 11, 2012
Horrible online experience and Kohl's does not exchange. I ordered from online thinking this was smart. The shoes were sized incorrectly. The reviews posted all said to order a larger size (I didn't read prior, duh). 

Also, the online experience was so bad with their enlarged images not working and not being able to save my cart (as it advertises). I emailed them about that and they were defensive. "Thank you for letting us know NOT."

So I got through it.

Kohl's doesn't do exchanges and now the shoes are $10 more. I hate them. Hate. Sad. I haven't hated an online expereince anywhere else. 

I can't work out the problem with their cutomer service by email because their mail server won't accept my mail. They said it can't be verified (godaddy email address). They told me how to reset my cookies. I didn't send from a browser. That is their position. It is their problem, but they won't listen. Not sure if it is worth my time to call. 

The place just sucks. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

BEWARE! Shipping nightmare!

by mfred759, August 23, 2012
Do not order online from Kohl's!  I ordered 3 month bathing suit, along with other items, on May 19, 2012 for my 6 week old daughter.  I ended up cancelling my order because she was almost 4 months and my shipment had still not come.  They ended up refunding part of my order because one item was shipped separately.  Why it was shipped separately?!  I don't know.  I was hoping at least one item was going to make it to me.  I'm writing this on August 24th.  Zero items have made it to me.  Not even that single item that was shipped separately.  I have never dealt with such incompetence with my online orders.  Definitely, not worth the hassle.  I LOATHED Kohl's. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Terrible.

by wdj1012, August 1, 2012
The most incorrect and inconvenient online shopping experience. Ordered a dress for a sale price, and it got canceled because it was out of stock (the website is updated SUPER slowly so the employees don't even know if the items are available or not - what's the point of online shopping?). Second order- decided to try a different size since the customer services rep. said I can have the same discount- oh, by the way, they changed the price a day after my first order was cancled. the dress was now TWICE more than what it was on the day i ordered for the first time. After I placed my second order, I saw that the size I wanted IS BACK IN STOCK. The c.s. rep said I cannot cancel the previous order, so I orderd AGAIN. like everyone says, Kohl's somehow takes 14-33 days to put the credit back to cards. Eventually, right now, I have made three payments, just to get one dress, waiting for the refund to come through.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Inexcusable to provide no billing address option

by shirleyjk, July 7, 2012
After placing an order for a Bridal shower gift, I found out it couldn't be sent to my own shipping address first but would be sent to the bride's address, so now I can't even look it over first and wrap it up myself.  It could be wrapped for me at an additional price, which I prefer not to pay.  RIPOFF!!!  If that's the best Kohl's will do, they won't get any online business from me for the wedding gift!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Extremely inconvenient

by treeperch, June 16, 2012
I ordered a $50 e-giftcard today, thinking it would be a nice, quick convenient gift. It was anything but. Note that I have an account with Kohls, and have used the same method of payment and billing address for quite some time. I have also ordered e-gift cards before.

Their corporate office left me a voice mail, and when I called back, I was asked incredibly personal questions such as: "What is your date of birth? What are your previous mailing addresses?"  I actually became alarmed, thinking that it was an identity rip-off scam. After verifying that it was indeed Kohl's corporate, I informed them that my date of birth and former residences were none of their business. I canceled the order and will not be utilizing this service again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Poor online processing

by crowwoods1, February 24, 2012
I shop at the Kohls store occasionally, and the experience has been  decent. But I just bought something online for the first time, and it's amazingly slow.

Once you buy something online, after one hour, you cannot cancel the order. The standard delivery starts 7 days after you put in the order. Four days after I put in the order, it still hasn't shipped. I called and they said the item is in stock. However, sometimes by the time they package the item, it may no longer be in stock.

They have no way to check on the order or hasten it up, or cancel it. They have no communication with their warehouse. When asked why it takes so long just to ship the item, the response is they have thousands of orders each day. That means they are way understaffed. I was told that to cancel the order, the best way is to return it to the store. But of course that way I would have to pay for the shipping. What's worse, I was told to buy the same item again and see if it would be shipped any faster the second time!!! 
 

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
This is the letter I sent to kohls regarding my shopping experience...4 days after they accepted my order they are out of stock on 3 items....I was in the store the following day and everything was available there but of course the sale was   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Shipping takes way too long.

by jymestolt, February 22, 2012
Shipping takes FOREVER.  It is way faster to just drive to an actual Kohl's location and purchase items, or gift cards!
I ordered two gift cards online thinking it would save me a trip to the store and I'd get them in a week or so...it has been 14 days and I still have not recieved them.  Upon emailing the shipping-help depaertment, they acknwledged I should get my items tomorrow....that is 15 days.  Unreal.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
I ordered a workout top for my wife and while the order process and time to get it went very smooth, that's where the ball stops.  When my wife received the top it still had the security device on it.  So needless to say the only way to get   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Horrible service for online orders

by supermatt41, February 17, 2012
Called Kohl’s on 2/17 at 3 pm. Had placed an order on Sunday 2/12 for in-stock items. I told them that it is unacceptable that an order is still “In fulfillment” and not shipped out. It is not in Shipping status at all. I talked to a supervisor who refused to cancel the order. She said she cannot. I talked to HER supervisor who said the same thing and refused to go through channels to get the order canceled before it ships out. As it is, we know it won’t ship until at least Monday 2/20. I refuse to do business with a company who cannot ship an order within 3 business days on in-stock items. They absolutely will not cancel it, even though it has not shipped.

Do not purchase from Kohl's online if you expect your item to be shipped within 3 days even if it is in stock. I will do a chargeback to them from my bank as soon as it ships.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Never order from Kohls online.

by melissaceo7, February 10, 2012
This store is horrible. I ordered 15 items online on Black Friday. I never received 8 of the items. It is the middle of February, and I still have not received my refund. I have called 9 times, and they have told me three different times that I will have to wait 15-30 business days for my refund. Do not order from them, because if there is an issue, you might never see your money. To add insult to injury, when I called the first time, I reordered some of the items and they recharged my credit card. So esentially, I paid them to screw me over. 

x I would not shop here again
Overall Rating: 1/5.0 store rating

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