Kmart

Kmart
Average Rating: 3.44/5.0 store rating
Customer Service 0
On-Time Delivery 0
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After shopping for these shirts in our...

by Kmart Shopper, December 26, 2013
After shopping for these shirts in our local market for about a week...I found them here...they were actually delivered a day early...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Perfect

by Kmart Shopper, December 15, 2013
Perfect

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No final full page to review before...

by Kmart Shopper, December 14, 2013
No final full page to review before order was completed. Unbelievable!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I looked everywhere for this item and...

by Kmart Shopper, December 11, 2013
I looked everywhere for this item and most stores were sold out. I went online and 2nd place I checked was K-Mart. Ordered it and picked it up the next day. Awesome and just what I expected. Thanks for the prompt service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Web Ste difficult. Shipping info for...

by Kmart Shopper, December 3, 2013
Web Ste difficult. Shipping info for all products was desperate and not treated as one order. Not an enjoyable shopping experience.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Good--hard to find anyywhere else

by Kmart Shopper, November 17, 2013
Good--hard to find anyywhere else

  I would shop here again
Overall Rating: 5/5.0 store rating
 

fast and great service, I will use this...

by Kmart Shopper, November 15, 2013
fast and great service, I will use this form of shopping in the future

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Extremely poor customer service

by bamcro, November 12, 2013
I have never been so frustrated with such poor customer service until I ordered on line with K-Mart.  I ordered a full size loft bed on 10/1/13, I was given a receive date of 10/14/13 via email.  I was told that the product was lost in shipping and that they could do nothing until they located it.  I was promised emails that would update me on the status of my order but I was the one that had to call only to be given no explanation and told that they could do nothing.  As of last week I was told that the vendor didn't even ship the bed but they could do nothing to expedite my reimbursement and I would have to wait for a check (because I paid by debit card).

Since this was a gift for my grand daughter I found the exact same bed at Walmart for $100 cheaper and will have in less than a week.


I will never shop at K-Mart ever again.    

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Fantastic, they had the products, items...

by Kmart Shopper, November 8, 2013
Fantastic, they had the products, items were delivered ahead of time, I'm HAPPY. I'll definitely shop here again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good products and fast process

by Kmart Shopper, October 9, 2013
good products and fast process

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Much better than expected.

by Kmart Shopper, July 13, 2013
Much better than expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Although made in China, I love the...

by Kmart Shopper, July 1, 2013
Although made in China, I love the shorts, would've preferred made in the USA

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to navigate and find what I...

by Kmart Shopper, June 28, 2013
Easy to navigate and find what I wanted... quick checkout process-good that they use Paypal as a payment option. Description of item was accurate.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

PRODUCTS WERE DELIVERED ON TIME AS...

by Kmart Shopper, June 26, 2013
PRODUCTS WERE DELIVERED ON TIME AS STATED. THERE WAS A LITTLE DIFFULTY WITH PLACING THE ORDER BECAUSE I WAS NOT ABLE TO PUT THE QUANITY AS 2 ITEMS AND HAD TO DO INDICATE THEM SEPARATELY.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Kmart ais the only place I can find...

by Kmart Shopper, June 24, 2013
Kmart ais the only place I can find these shoes that I love. I will shop here forever!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

it was ok, nothing spectacular, but...

by Kmart Shopper, June 23, 2013
it was ok, nothing spectacular, but easy to navigate the site, and free shipping was offered. Not received the products yet, so can't review any further than that.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

article arrived quicker than expected....

by Kmart Shopper, June 10, 2013
article arrived quicker than expected. We were surprised. survey had no options for, 'if you didn't need to contact merchant' or if you didn't follow progress. Don't know doesn't really work for both.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Piece of cake. Excellent process ......

by Kmart Shopper, May 27, 2013
Piece of cake. Excellent process ... easy ... quick ... no problems ... two hour pick-up. Fantastic! Another satisfied Kmart customer!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very good experience

by Kmart Shopper, May 24, 2013
very good experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I always did like this merchant an I am...

by Kmart Shopper, May 15, 2013
I always did like this merchant an I am happy with the online shopping with them now as well

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Not enough information shown about the...

by Kmart Shopper, May 12, 2013
Not enough information shown about the products. Example, I had no idea the slippers had velcro closure until I received them. Doesn't show in the picture, or say so in description.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I couldn't believe how fast it...

by Kmart Shopper, April 22, 2013
I couldn't believe how fast it came in the mail !!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Everything went smoothly I ordered my...

by Kmart Shopper, April 14, 2013
Everything went smoothly I ordered my product and picked it up the same day it was very convenient.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

It was a store pick up.........The web...

by Kmart Shopper, March 29, 2013
It was a store pick up.........The web site is the worst

  I would shop here again
Overall Rating: 4/5.0 store rating
 

**very long wait time on the phone...

by Kmart Shopper, March 28, 2013
**very long wait time on the phone customer service (but the person was SUPER helpful and very good attitude!!)--over 12 minutes. **online FAQ about shipping policies (if stores can/cannot get items) are not very clear, needed to talk to a human. **a second call to customer service (long wait time) was needed because my "shop your way reward number PIN" was not acceptable....it's the one on the back of the card. :( **so the whole purchase took more than an hour to complete, after the items were selected and in the basket. very very disappointing. a very small change to the website FAQs and the PIN guidance instructions could have saved me over 25 minutes and a lot of frustration..

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great, product as described, fast...

by Kmart Shopper, March 7, 2013
Great, product as described, fast delivery, will use again!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

i have not recieved them yet, but had...

by Kmart Shopper, March 6, 2013
i have not recieved them yet, but had to go through a credit card check, even though i have a k-mart card. this was because of a shipping and billing adress mix up, because the order form would not go through with my filling it out with both adresses. i think your on line order form in that aspect could be better. when i told the person atcustomer service this she said it askes for shipping adress first and then billing for the card second, like i didn;t do it right and i was stupid. don't like that, you should put more promps or directions.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

easy shopping experience w kmart.

by Kmart Shopper, March 2, 2013
easy shopping experience w kmart.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I placed my order at 4 pm and received...

by Kmart Shopper, February 23, 2013
I placed my order at 4 pm and received an email the next day that my order was cancelled due to my size being sold out. Two days later I received another email thanking me for my purchase. Very confusing.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Excellent experience. Ordered in...

by Kmart Shopper, February 22, 2013
Excellent experience. Ordered in morning was notified by afternoon it was ready for pick-up. Plenty of selections to choose from. I would shop like this again in a minute

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Item was deal of the day. It was...

by Kmart Shopper, January 27, 2013
Item was deal of the day. It was signifigantly cheaper than other site. I did in store pick up. Received email that it was ready. However, it was not at the pick up desk. The attendant was very nice and went into the back to get it but it was still a wait. They should have had at the desk waiting.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Unfortunately, the store refunded my...

by Kmart Shopper, January 24, 2013
Unfortunately, the store refunded my money because the product was no longer available. So, they weren't able to meet my needs.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

excellent transaction

by Kmart Shopper, January 8, 2013
excellent transaction

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I found an item I was looking that I...

by Kmart Shopper, January 5, 2013
I found an item I was looking that I could not find on other sites and was able to get it for about half price. I am very pleased.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Kmart Online... JUST SAY NO!

by k52863, December 29, 2012
Ordered  a gift for my husband that was to arrive from December 24-27.  On the 28th I contacted Customer Service to find out status of deliver.  "Brandon's" first response was "There was an error in your order processing, let me process your refund. It will take 3-5 days".  I quickly explained that I didn't want a refund, I wanted the item and would also like to have overnight delivery at no extra charge due to the error on their part. Then he checks to see if it is in stock (I checked the Kmart website at the same time and saw that it was).  He said it would take 5-7 days to find out if they have it!  I then asked for him to simply cancel the order and refund me.  He tells me it will take 7-10 business days to cancel the order because he is not sure if my order has been processed. WHAT THE HECK!  Then he ends the chat conversation as I was typing!  I will NEVER order from Kmart online again and will also tell everyone I know about this experience.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

horrible sevice,never shop online..spend your money some place else

by marissa921, December 27, 2012
took my money and no christmas gift.i ordered xmas gifts for my 8 year old recieved someone elses stuff.i called them many times,emailed and live chat.they said i would recieve a credit and never did.still waiting 20 days later.i am calling a lawyer

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
Today is dec. 24 and I paid on the 9 to make sure the item was delivered on time I was clearly inform as long as it was by the 14 the item would ship on time, our Christmas was ruined as I was expecting it for a gift I contacted them via email,chat and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

All good

by Kmart Shopper, December 23, 2012
All good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Super fast delivery! Item was exactly...

by Kmart Shopper, December 17, 2012
Super fast delivery! Item was exactly as described.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had no problems

by Kmart Shopper, December 17, 2012
I had no problems

  I would shop here again
Overall Rating: 5/5.0 store rating

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