King Size Direct

King Size Direct
Average Rating: 2/5.0 store rating
Customer Service 2
On-Time Delivery 4
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The clothing is VERY POOR QUALITY, don't waste your money or time.

by christee, August 22, 2013
 Poor quality clothing and customer service. I purchase a dress shirt the collar and shirt itself was a wrinkled mess. When I returned the shirt they charged me $7.50 for shipping and handling even though I had a coupon for free shipping when I purchased the shirt. When I questioned the charge they told me I needed a coupon for FREE RETURNS. If I had known this I would have kept the shirt as a rag. I also purchased a pair of dress pants that fell apart after three weeks. Do not waste your time or money at this online store.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I'm a big guy whose been using king size direct for years. Their clothes are inexpensive,maybe not the best quality,but, I use their clothes for work,which is informal so it works for me. I have never had a problem with delivery or returns and you have   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Don't even go there! Poor customer service.

by pkmommy, January 23, 2009
SUCH POOR CUSTOMER SERVICE:

I ordered a Christmas gift for my husband on November 27th. I received an email from King Size Direct with a UPS tracking code.  The email stated my order had shipped, but the tracking code never showed valid at UPS and I did not receive the order. I called King Size on December 15th to ask where my item was, but I was told I had to wait until December 30th to complain that my order was lost.

Before I had an opportunity to do this, I received a credit to my account for the product stating I had made a "return". I would have rather had the slippers as I still had no gift for my husband.  Even worse, the credit did not include the shipping and handling charges I paid.  To date, I still am out shipping and handling charges on an order I never received. I have contacted King Size Direct two times and still have not received resolution for this issue.  TOTALLY UNSATISFIED.

Very bad customer service!!  Do not go there to shop!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Ok, let’s just get this out in the open: I’m very large. Clinically speaking, I’m considered super morbidly obese. Finding clothes is difficult. So even though I’m a woman, I often purchase from this men’s apparel website. What   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I've made quite a few King Size Direct purchases, mostly jeans, some shorts, a collegiate zip up sweatshirt and a few shirts. I don't really have many complaints about my shopping experience. They could be better about notifying customers when items   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Would not use again

by jpn210, January 24, 2007
I personally will not deal with this company again. I placed an order for three items all of which were reported in stock and order ready to be filled. Received a UPS shipping number and the day my order cam in I received one out of the three items. Now a 34 dollar sweater end up costing me 60 dollar with shipping and handling cost. When my order came in they back ordered my pants and cancelled the jacket SWEET WAY OF GETTING FLEECED ON SHIPPING AND HANDLING.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

The worst online buying experience!

by a1shopper, December 24, 2006
My adult son has limited mobility that makes standard jeans unwearable. After receiving a catalog from KingSize & seeing the full elastic waist jeans; I ordered the jeans in a 2XL. I received a package from KingSize with no invoice containing olive green dress pants in a totally different size (48x36).

After contacting Customer Service (ha) they charged me for the replacement jeans & an additional fee of $38.96.

Again I contacted the customer non-service department; to be told they didn't know what the additional charge was for, but it should go away in 3 business days! ! !

The reason given, for not knowing what the charge was for, was closed orders couldn't be viewed. But they were sure it was cancelled! ! !

This was the first time I attempted an order from KingSize and IT IS THE LAST.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I detest this company

by pbyaeger, October 1, 2004
I've got to talk about my husband's underpants. He's a big guy, and despite the fact that I've dangled the cute little purple briefs in front of him with a wicked grin, he just loves to don his white briefs. When he runs out, I'm off to   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating

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