KaTom Restaurant Supply

KaTom Restaurant Supply
 
Average Rating: 4.05/5.0 store rating
Customer Service 5
On-Time Delivery 5
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Lousy

by kettlecornvend, January 13, 2014
I ordered a cooling rack with perforated holes. It took 10 days to arrive (longer than any item I've ever ordered on-line). I got a cooling rack, but it had no holes.

I emailed customer service with my information and the situation. They emailed me back to go on-line and "request" an RO. (really???? what does customer service do, if they don't help the customers?).

I recieved my RO today. I must pre-pay shipping and pay a 25% restocking fee, and after examination for damage, they will approve me for a credit. (seriously???? I must pay more and wait...because they made a mistake.)

Lousy business with lousy customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

awful

by mikeabb, October 1, 2013
I for one will not be buying any thing from this company again. I had a very small order that I needed and was advertised as a 10 day lead time and i still don't have my material. I have had to call 4 seperate times to check on this order and was told even though they show the item on their web site they don't actually have it and had to wait until they could put a minimum order together. I believe I might get this material and will have waited over three weeks for such a simple order. BEWARE check with them before you order. And don't order if you are someone who runs a business that believes in customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

From delayed to cancelled

by casualcook23, September 15, 2013
I ordered something from Katom a month ago. After two weeks I got an email that said it would be delayed up to a month...no worry...I didn't need it for a few months. I called a few times and the people were really nice but the answers were very unhelpful...at one point I asked if this happens a lot with orders being delayed. She just said well yeah but in a southern way so it sounded nice. So after waiting another 3 weeks my order was cancelled. They didn't email me to say they cancelled it. It just disappeared from my bank statement. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Disappointing customer service

by tvsp, August 15, 2013
I wrote a review at Katom.com for an I that item purchased there.  Katom posted my 5-star review of the item but did NOT post the two star review I gave their service!  How misleading and dishonest!  So, I decided to post my opinion   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

bad service

by vivinini, February 13, 2013
Very poor service. I ordered coffee brewer and one decanter. I got order comfirmation and credit card had been charged, but they emailed me two days later that the coffee brewer was discountinued, as a result, I had to cancel my order. And in the same time, I got another email that they shipped out the decanter. What can I do with decanter when I dont get my brewer? So I called, they said just refuse package, and no shipping charge on me, I did. Now, after almost two months, they still dont refund me about $24, they said it's shipping fee for the $8 decanter. Crap, I will never order from them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

buyers beware, bad shipping practices

by kruz923, June 4, 2012
would not use!. they told me would be here in 1 week but 3 1/2 weeks later finally arrived. their vendors shipping dept kept setting up appointments to deliver and would never show. had to take 3 half days off work. finally delivered dented merchandise. cancelled my order

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

When something went wrong, Katom was not there to help.

by hardings94526, January 31, 2012
When something went wrong, Katom was not there to help.

The meat slicer I ordered arrive damaged, more than superficially. Since it was drop shipped from the manufacturer, either the manufacturer or the carrier was initially responsible.

However, the extent of Katom's help was to pass me off to a local service company who has also been unresponsive. Katom also told me to work with the manufacturer but provided no contact information for them!

My overall impression is that Katom is a middleman company who is all too happy to collect money and forward orders, but does not take responsibility for its customer's satisfaction.

I was very disappointed with Katom

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Excellent. Thank-you

by KaTom Restaurant Supply Shopper, November 9, 2011
Excellent. Thank-you

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Quality item, low price, shipped fast,...

by KaTom Restaurant Supply Shopper, November 6, 2011
Quality item, low price, shipped fast, what more could I expect?

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have placed three orders, all three...

by KaTom Restaurant Supply Shopper, November 2, 2011
I have placed three orders, all three of which were fulfilled quickly correctly. The products were excellent and customer service is #1!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service. Quick to respond to...

by KaTom Restaurant Supply Shopper, October 24, 2011
Excellent service. Quick to respond to corresponence. Items always arrive on or before delivery date.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent experience with this seller....

by KaTom Restaurant Supply Shopper, October 22, 2011
Excellent experience with this seller. Merchandise arrived well packed in a sturdy carton and was exactly as described on web site. I will purchase more items from them in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They were great!

by KaTom Restaurant Supply Shopper, October 20, 2011
They were great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

PRODUCT: Merchandise had a...

by KaTom Restaurant Supply Shopper, October 13, 2011
PRODUCT: Merchandise had a "Molding Mark" meaning that all three pieces ordered had the same exact mar in the same exact place. We called Carlisle Food Service Products to let them know. The mar does not affect the performance of the unit. Strictly cosmetic. KATOM: Has always come through for us. They have a wide selection, usually ships on time and the proper merchandise. Will buy from again

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great service, quick delivery.

by KaTom Restaurant Supply Shopper, September 30, 2011
Great service, quick delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great shopping experience. my ice maker...

by KaTom Restaurant Supply Shopper, September 22, 2011
great shopping experience. my ice maker went down and so i had to act quick as i am in texas and it is still hot here. katom got my replacement commercial ice maker out the same day and i am thrilled. i upgraded to the new manitowoc and am thrilled with my new unit.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Advertises products that are not in...

by KaTom Restaurant Supply Shopper, September 11, 2011
Advertises products that are not in stock. It is very frustrating to fill out your credit information, shipping information etc then receive an email stating that the product you ordered will not be in stock for over 2 months, "how do you want to proceed?" KaTom needs better in house tracking and keep current on their site so as not to offer products they dont have.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I would definitely order from KaTom...

by KaTom Restaurant Supply Shopper, August 31, 2011
I would definitely order from KaTom Restaurant Supply again!!! They had exactly what I wanted and the price was fantastic. I received my order in perfect condition and it came so quickly. I had NO PROBLEMS at all. A pure joy to order from.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

i was disappointed that my item said it...

by KaTom Restaurant Supply Shopper, August 25, 2011
i was disappointed that my item said it was available on web, yet once the order was complete it said it was backordered. the backorder took unreasonable long.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Packaged safely for shipping a heavy...

by KaTom Restaurant Supply Shopper, August 22, 2011
Packaged safely for shipping a heavy item

  I would shop here again
Overall Rating: 4/5.0 store rating
 

DISAPPOINTING

by joecubjr, August 10, 2011
I ordered both the WearEver 13 gauge pans and the 68085 cookie sheets from Katom based on ratings from Cooks Illustrated. I have never experienced such poor service from a company. They did have the cheaper price but as they say "you get what you pay   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Sink was delivered damaged. Never was...

by KaTom Restaurant Supply Shopper, August 8, 2011
Sink was delivered damaged. Never was provided a tracking number for either item. If I had not called about the dishwasher, 3 weeks after purchase, it would still be sitting on the delivery dock.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

This was the 2nd time I tried to order...

This was the 2nd time I tried to order this item. The first time I ordered, they just didn't send it. Sent me a confirmation email , but never charged my card and never sent it. 2 months later, I tried again. This time I actually received a voicemail telling me they don't have it in stock, but they can get it sent from manufacturer but it will cost me an extra $2.50 for shipping. I called back to confirm and the sales rep I talked to did not know what the voicemail referred to. She said the part will be in stock in a couple days and they will send it, no extra charge. So they ended up sending me TWO!!! First time NONE, 2nd attempt, I get TWO. Get your organization together and figure out how to send out orders correctly before you lose all your customers. Chad Tibbetts 215-275-4988 chadtibb@hotmail.com

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Wonderful! KaTom is a terrific store...

Wonderful! KaTom is a terrific store with high-quality products and customer service (very fun AND efficient people!). the packing of the product I ordered was excellent, very careful and sturdy -- very well-done. I am very impressed with this company and would recommend them enthusiastically. Sincerely, Nancy E. Wood Oklahoma City

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Painful

by aj530, June 8, 2011
I have never had so much trouble with an internet order as I have experienced with KaTom.  I ordered four cast-iron Staub cocottes -- with nothing on KaTom's website or email invoice showing that three out of four would need to be back-ordered.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

great company - i always buy all my...

great company - i always buy all my larger restaurant equipment purchases from katom. i used to call in and talk to birdie but now i usually just place my order online because i know they will take care of me, whether i place my order online or over the phone. my last purchase was a commercial refrigerator and it went seamless and arrived as expected. thanks katom!

  I would shop here again
Overall Rating: 5/5.0 store rating
 
Absolutely terrible service. Ordered a blender on 5/11 and the next day told it was back-ordered 10-14 business days. Never once on the site did they mention the item was not in stock or back-ordered. You would think useful information - right? Sent an   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Absolutely, the Fastest Shipping on the...

Absolutely, the Fastest Shipping on the Planet! I ordered the products one day and received them the following day! Great products at very reasonable prices, and Service that is second-to-none! Thanks KaTom!

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I ordered a part from them online and when I received it found out it was the wrong one. Figured no big deal, S happens I'll call tomorrow and everything will be good. I called and they said someone would email me with a RMA within 24 hours. They did.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Have been looking for these bowls for...

Have been looking for these bowls for the longest time -- couldn't even buy them through the Anchor-Hocking web-site. Very satisfied with my shopping experience at KaTom!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Sadly I cancelled the order because I...

Sadly I cancelled the order because I was under the impression that it was in stock and it was back ordered until July 2011. I did have excellent customer service and no hassle when I cancelled my order. I would definately do business with them again

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I ordered 2 pieces of Lodge Enamal...

I ordered 2 pieces of Lodge Enamal cookware 3 weeks ago. Even though the catalog said they'd ship in 1-2 days, I was notified that it'd take 10-14 days to recieve product from manufacturer. I haven't hear a word since.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I placed my order and almost a week...

by KaTom Restaurant Supply Shopper, April 26, 2011
I placed my order and almost a week later they emailed me to tell me my order would be backordered until the middle of July. I cancelled my order with Katom, placed my order with ChefsCatalog.com and received my order this morning. Because it took so long for them to tell me about backordering the product I missed out on another opportunity. It shouldn't take more than a day to let customers know they don't have it in stock. And if a company has it backordered for 3-1/2 months, take it off your damned site!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

both shopping attempts resulted in back...

by KaTom Restaurant Supply Shopper, April 21, 2011
both shopping attempts resulted in back orders and because the product was needed sooner I did not order. The customer care reponses were excellant and I did not wait to hear from them. They responded by email and cancelled the order quickly and confirmed immediately. Too bad kitchenaid isn't as good at supplying product to their retailers.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

still pending. the frig had a dent in...

still pending. the frig had a dent in the top. we are in the process of mailing pics and info. to see what will happen. in the meantime we have to use it because the delivery came just in time for opening. hoping just to get some kind of a refund because returning and reordering seems to be a hassel we don't really need unless they can send a frig before we return this on so it doesn't interupt our business.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

outstanding communication on the status...

outstanding communication on the status of the order - about as close to speaking to a human as possible

  I would shop here again
Overall Rating: 5/5.0 store rating
 

KaTom has the absolute best customer...

by KaTom Restaurant Supply Shopper, March 30, 2011
KaTom has the absolute best customer service in the business, and is easy to shop on line.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The whole ordering process was...

by KaTom Restaurant Supply Shopper, March 23, 2011
The whole ordering process was excellent. The product was excellent. Unfortunately, the pot was very heavy and I would not be able to use it due to arthritis issues in my hands and arms, but rather than return it I passed it on to person who cooks on a woodstove in the winter and he loves it. Thank you for your attention.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

(I already told you that) this is a gem...

(I already told you that) this is a gem of a dealer.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Offered extensive merchandise selection...

Offered extensive merchandise selection at very competitive prices. Shipping rates about average. Shipping promptness outstanding.

  I would shop here again
Overall Rating: 5/5.0 store rating

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