iRobot

I expect the delay in receipt of my purchase to be due to Christmas mailing traffic.

 I would shop here again

scooba needs higher capacity clean water reservoir.

 I would shop here again

Very good experience-In stock-on time -good price

 I would shop here again

AS HAPPENS, SO OFTEN, I CAN TRUTHFULLY ANSWER ALL QUESTIONS FAVORABLY, YET, HAD A PROBLEM. BASICALLY, THE SITE ON-LINE AND THE PERSONELL IS EXCELLENT, HOWEVER, THERE ARE SOME THINGS THAT NEED TO BE IMPROVED. THIS MAY NOT BE THE PLACE FOR ALL I'M WRITING, BUT, SINCE IT INVOLVES THIS ORDER, IT DOES REFLECT MY OPINIONS OF THE MATTER.. THE SIDE BRUSH FOR MODEL 530 WASN'T IN YOUR LISTING OF ACCESSORIES.. NOR, WAS THERE AN EXPLANATION OF WHY IT WASN'T LISTED. WHEN I FOLLOWED UP WITH A CALL, I FOUND: IF YOU ARE OUT OF STOCK, YOU DELETE IT FROM THE LISTINGS.!!!!! I WAS TOLD THAT A DIFFERENT MODEL WAS BEING USED. I ORDERED 2 OF THEM. (THINKING: IF THE ORIGINAL WORE OUT IN 6 MONTHS, I'D NEED ANOTHER IN 6 MORE MONTHS. SEEMS RATHER EXPENSIVE FOR MAINTENANCE.) I HAVEN'T TRIED IT IN THE ROBOT, BEAUSE, NOW, THERE'S ANOTHER PROBLEM. THE ROBOT MUST BE MAILED IN FOR THIS REPAIR. ( ANOTHER PROBLEM. I MUST STRIP THE ROBOT OF MANY PARTS BEFORE SENDING IT. THIS IS A COMPANY PROBLEM, YET I MUST TRY TO TAKE IT APART TO CORRECT THE PROBLEM.!!!) THIS IS THE THIRD TIME IT HAS HAD TO BE REPAIRED. AND--I'VE ONLY HAD IT FOR SIX MONTHS. THE MORE I THINK ABOUT IT, THE MORE I THINK THE SIDE BRUSHES SHOULD BE TAKEN CARE OF ON A WARRENTY BASIS INSTEAD OF ME PAYING FOR THEM. WHAT DO YOU THINK??? CAN I HONESTLY SAY I'M HAPPY WIDTH THE ORDER? I DON'T THINK I CAN. ERm

 I would shop here again

1st order timely second backordered

 I would shop here again

Their website design is excellent. I didn't know exactly what model I had, but iRobot provided pictures of the different generations to click on -- the replacement parts were catalogued accordingly, and I could go by picture to find the right one.

 I would shop here again

I am extremely happy with "Robby" my 400 series IRobot.Every time I've had a problem (twice), the customer service people have been very helpful on the phone and directing me to the website to make my purchaes.

 I would shop here again

Excellent product that does all that they claim.

 I would shop here again

Easy to navigate website and prompt delivery of merchandise.

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Fun product designs, logical web site, ease in purchase process, prompt updates regarding shipping info and delivery (follow through). So far, so good.

 I would shop here again

My experience was great!!!

 I would shop here again

Seemed to go as promised but tracking was a problem because they couldn't link my email address to the order. That shouldn't be too hard. Haven't opened the package yet because it is a gift.

 I would shop here again

great service

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Very good.

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Everything so far, has been great. I have not received my order yet. Things take longer at xmas. I ordered this for my daughter and if it's as wonderful as she says ....I will be ordering one for myself.

 I would shop here again

Everything went as promised and planned. Would deal again.

 I would shop here again

Always good service no problems to report

 I would shop here again

I was shipped the product without the promotional items. When I called I was required to open the product package to ensure that the promotional items weren't inside. This is a gift and I didn't like opening it, but the agent quickly agreed to send me the missing items and did so. I appreciate their situation, and am glad they resolved it so quickly.

 I would shop here again

Love our Roomba Pet so bought another for a xmas present for our daughter.

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Nothing was in stock. Everything was back ordered. I had to call in to make sure the I got the special deal because it wasn't listed on anything I received.

 I would shop here again

the item is still on back order

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Extreme ease of use on the website. Highly informative regarding manuals, demonstrations. We recommend to our friends often. We are loyal customers!

 I would shop here again

Always excellent service, Thank you

 I would shop here again

Not sure as the product has not arived. Not a happy customer.

 I would not shop here again

good support

 I would shop here again

Ordered but did not receive product - have not heard anything.

 I would not shop here again

I made the purchase as a Christmas gift and I still have not opened it to check it out. Probably won't be opened until Christmas Day. We have the other one that vacuums and we love it!!!

 I would shop here again

easy ordering

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Great

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I have purchased seven IROBOT products because I like their preformance. I do not have all these in my home my sister has 2, her statement is "I would do most anything to keep from being with out my IROBOTS" My friend has 2 and would not be with out them he breeds Titled German shepherds and the pet vaccum works wonderful. I my self soon will be 69, I still work because I want to but my Irobots work wonders for me. They allow me to be independant take care of myself. We are all Senior Citizens and all would reccomend them for Seniors especially.

 I would shop here again

the first order was great but the replacement parts and my add on order was not trace able.

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Very Good & easy to shop on line

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The Customer service agent I dealt with through email was prompt in replying, had a solution for my problem and it was the correct one - first try!

 I would shop here again

i paid for 2 day delivery but it came on the 4th day.

 I would shop here again

iRobot provided me with a link in an email to track my order but the link did not lead me to a place where I could easily see my order. It took clicking on several links to finally get to the order page. The shippment was by Purolator Ground and is not expected to arrive for another week or so.

 I would shop here again

Happy to have this opportunity to say good things about iRobot. So many companies rip people off these days, and iRobot stands behind their products 100% and has excellent customer service. There's lots of info available on the website to purchase and to troubleshoot, but also immediately available phone help too.

 I would shop here again

It was great

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good

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Excellent product and service

 I would shop here again

I found it a bit confusing when first logging onto the website. All I was looking for was parts - had to do some running around to finally get what I wanted. But, all-in-all, it was still satisfactory. It might help to have some kind of "shopping for parts" on the home page.

 I would shop here again