InkjetSuperstore

InkjetSuperstore
 
Average Rating: 4.46/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Terrible communication

by bill1939, December 18, 2013
I bought color and black and white cartridges. After 4 pages of using the cartridges, my printer stopped working. The reason was that the color cartridge was out of ink. Completely DRY!
I wrote an email to the company to ask for warranty details.
Never got any reply! Seems that they don't care.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Absolutely terrible.

by mmorgannn, October 25, 2013
I ordered 4 toner cartridges and asked for them to be shipped next day.  I paid for the next day shipping.  I should have received my ink yesterday but their computer system had an error and they put in the wrong billing address.  Then, when the order was finally shipped, they sent it expedited mail, unlike what I requested.  I will not receive my ink until next week and that's a week too late.

I am currently on hold and have been on hold to speak to a customer service rep since their call centre supposedly opened this morning.  (6 hours)

I do NOT recommend you use their services because this has been an absolute nightmare.  The toner is integral to our business; we have already lost 15 new hires because we did not have the training materials necessary.   

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible and takes forever to get product.

by ahps, July 19, 2013
Not only are they NOT the least expensive but now they are shipping everything from back east. Most of us in business don't have an extra week to wait for a shipment. Customer service is terrible and unresponsive.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Good In The Beginning, But Then.......

by darkanser1, July 17, 2013
I have an Epson Stylus CX7450 printer/copier/scanner.  My first purchase of inkjet cartridges from the Inkjet Superstore was quite satisfying. The inkjet cartridges worked as expected.  However, I found the printer cartridges for  2nd and 3rd orders did not last as long.  In fact, those cartridges expired noticeably quicker.  I called them to comment and was told by the operator that it could have to do with the humidity or lack thereof.  I wondered if they reel you in with good products in the beginning and then allow their service to taper off.    So I'm hesistant to purchase any replacement cartridges from them at this point.  Has anyone else had an experience like this?

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I think that Inkjet Superstore is Great!  I have been using them for about seven Years now!   In seven years I have had only one defective cartridge and they replaced it immediately even before I shipped the bad one back!  I have never   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Lousy customer service, and unreliable product.

by daisymay44, February 4, 2013
I used InkJet Superstore a few times to purchase toner for my HP Photosmart printer. Three times the cartridges didn't work properly but the return and refund process was so long and complicated, I finally said goodbye to this company. The staff are rude, the delivery is so ridiculously bad (they insist on using Purolator and always send my delivery to another town 30 mins away if by chance I am not home when they arrive, which I am convinced they never attempt anyway), and when I called to report my cartridge wasn't working, I never got an apology, just a major bad attitude! Not worth the "savings" to buy lousy product and service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Poor Warranty Service and Return Policy

by abmeyerjr, December 26, 2012
I purchased replacement ink cartridges from Inkjet Superstore. The cartridges turned out to be defective. When I attempted to request a replacement the merchant denied the request, even though I made a similar complaint during the warranty period. Be wary of purchasing from this merchant. Do not buy more than you need as they will not provide any remedy after one year.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The online buying experience is easy, quick and secure.

by toomey, November 26, 2012
I purchase my inkjet cartridges from Inkjet Superstore because their products are very reliable, at an excellent price with great customer service.I would highly recommend this company to everyone.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

It's a great product @ a great...

by Inkjet Superstore Shopper, June 5, 2012
It's a great product @ a great price.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Horrible shipping.

by jimray, May 31, 2012
Personally I think they suck.  I ordered a week ago, on Friday, after the 3 PM deadline.  Now a week later, my order is one state over.  They sent me a notice that the order had shipped and it was like 36 hrs. later when FedEx had finally received the package.  Now 7 days later, it's one state over from the origin.  They'll never suck me in again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

good service great price

by Inkjet Superstore Shopper, May 30, 2012
good service great price

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to locate the item, price was...

by Inkjet Superstore Shopper, May 30, 2012
Easy to locate the item, price was right, just like it should be. Good job!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

We can always rely on receiving quality...

by Inkjet Superstore Shopper, May 30, 2012
We can always rely on receiving quality products and fast shipping. I use live chat when I have quesitons and it is a wonderful tool for us, the end user/customers. Thanks!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent

by Inkjet Superstore Shopper, May 30, 2012
excellent

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to find a suitable print cartridge...

by Inkjet Superstore Shopper, May 28, 2012
Easy to find a suitable print cartridge for my printer. Competitively priced, arrived in a reasonable amt of time and functions well.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent customer/ tech service-the...

by Inkjet Superstore Shopper, May 27, 2012
excellent customer/ tech service-the drum unit didn't function in my printer--I called and explained the problem-refund issued on the spot--

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very easy to reorder...just go to...

by Inkjet Superstore Shopper, May 18, 2012
very easy to reorder...just go to history and click!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have shopped here in the past and...

by Inkjet Superstore Shopper, May 14, 2012
I have shopped here in the past and will in the future.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

can order the toner fast; no delivery...

by Inkjet Superstore Shopper, May 4, 2012
can order the toner fast; no delivery problems; quality is good.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Happy with the service.

by Inkjet Superstore Shopper, May 2, 2012
Happy with the service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

i requested a replacement cartridge due...

by Inkjet Superstore Shopper, May 1, 2012
i requested a replacement cartridge due to a message from my printer. it was very easy and efficient to make the request, however, the wrong color was sent to me. it may be my mistake in that i could have given them an incorrect number of the product which i took off the box which may have been the wrong box

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very satisfied

by Inkjet Superstore Shopper, April 29, 2012
very satisfied

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Prices are very good

by Inkjet Superstore Shopper, April 27, 2012
Prices are very good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent price and no delays in...

by Inkjet Superstore Shopper, April 26, 2012
Excellent price and no delays in receiving merchandise. Much cheaper than Office Depot or Sam's Club!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good...

by Inkjet Superstore Shopper, April 21, 2012
Good...

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great Source for printer ink.

by Inkjet Superstore Shopper, April 11, 2012
Great Source for printer ink.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Original order dropped two items from...

by Inkjet Superstore Shopper, April 10, 2012
Original order dropped two items from my cart which I didn't notice until after the order was placed. Had to pay shipping again for missed items. Other than that experience was good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

User-friendly website, built in...

by Inkjet Superstore Shopper, April 7, 2012
User-friendly website, built in guarantee on products, and reasonable wait for order processing. I enjoyed the shopping experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent, you've made a loyal...

by Inkjet Superstore Shopper, April 3, 2012
Excellent, you've made a loyal customer

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always easy to order supplies from and...

by Inkjet Superstore Shopper, April 3, 2012
Always easy to order supplies from and the prices are exellent. Definitely recommend.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great,could not have been any better.

by Inkjet Superstore Shopper, April 2, 2012
Great,could not have been any better.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Best prices on line.

by Inkjet Superstore Shopper, April 1, 2012
Best prices on line.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good experience.

by Inkjet Superstore Shopper, April 1, 2012
Good experience.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

It was painless.

by Inkjet Superstore Shopper, March 28, 2012
It was painless.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I have been buying small quantities of...

by Inkjet Superstore Shopper, March 25, 2012
I have been buying small quantities of ink from them for many years ~ 7 and have needed support from them only once. They were quick to respond. The ink prices are well below retail prices and cartridges last. I refer business to them to all my clients and all are equally satisfied. Well done!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Just got on the internet and used them...

by Inkjet Superstore Shopper, March 24, 2012
Just got on the internet and used them again - had purchased ink from them once before; it works just fine! Virginia Bell

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great prices and fast service!!! Keep...

by Inkjet Superstore Shopper, March 19, 2012
Great prices and fast service!!! Keep up the good work.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Quick, easy and inexpensive.

by Inkjet Superstore Shopper, March 17, 2012
Quick, easy and inexpensive.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

You have excellent prices and products....

by Inkjet Superstore Shopper, March 16, 2012
You have excellent prices and products. I will not hesitate to order again from you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always great pricing, quality, and...

by Inkjet Superstore Shopper, March 16, 2012
Always great pricing, quality, and shipping. Had a problem with a cartrige, one time, and was given credit with no problem. Happy with organization.

  I would shop here again
Overall Rating: 5/5.0 store rating

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