HSN

HSN
 
Average Rating: 4.19/5.0 store rating
Customer Service 0
On-Time Delivery 0
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I do not ordinarily write opinions or respond to surveys however in this case the exception is warranted. I purchased a leather handbag for my wife’s birthday, IMAN leather bag, which she loved (so far so good) until the handle fell off in her   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

awesome service hsn host and details of products and customer service .

by caangel1, December 16, 2013
Purchased the new No! NO! Pro 3 Deluxe. So far 4 stars . Took all my fine hair on face and arms off first 2times . Had me sold from there. Working on legs now. Doesn't hurt, burn, irritate my skin . Love the lotion comes with it. Can't say enough about product. Flex pay of course. Called for rebate to b mailed to me . Customer service awesome service . Thanks for this affordable product . Will keep using like I'm suppose to . Soon hairless ! Gotta love that !! Late 40s finally found this product that will help control my hair on face .  Early birthday to me this month. Some reviews I've read says it doesn't work .like hosts and guests say u have to keep at it like a diet or exercising. Don't get frustrated after a couple days to couple weeks may take longer for some people to see results but if u stay with it will work. Pro 3 deluxe I think better than 8800.  Thanks again HSN and No! No! Company.

  I would shop here again
Overall Rating: 4/5.0 store rating
 
I am very unhappy with HSN overall. I have bought many many items over the years. The quality on the DG2 clothing and on Jay King Mine Find jewelry has gone down dramatically. Despite many reviews on the HSN website stating poor consistantcy on   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

very bad business and you did not refund my hard earned money

by memae24, September 1, 2013
hoover vac went bad and i still had to pay for it. Bad business hsn. will not buy from you again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

The brush off approach if you have an issue

by graceone, June 25, 2013
I used to think HSN was great, but after my recent experiences, not so crazy about them.  After using a eye make up product to extend lashes I bought from them, I got a severe eye infection that required 4 months of intense treatment to cure. After talking to them and writing them and trying to warn them about this product, I just got the brush off.  

Then today I called because my last return somehow didn't get scanned in at the post office when I dropped it off (the post office doesn't scan when you drop off that's done when its picked up and you aren't there to see it)  and I'm just told by HSN I'm out of luck and will have to take it up with the post office.  This to a client who has bought over a thousand dollars of items from them that I have kept.  When I had something similar happen with a QVC product, they put out a lost package alert and still helped me with my return.

I have had much better customer service at QVC and they seem to stand by their products and be more careful that what they sell won't harm you.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Sold us an obsolete product and would not take it back

by john661947, June 24, 2013
My wife purchased a tablet fom HSN to give me for Fathers Day.  When I rec'd the gift I realized that it was an obsolete model, and my wife had paid HSN $50 more that the new model list price.  Because my wife waited for Fathers Day we missed the 30 day return window.  I emailed asking them for an exception, but was told there was nothing they could do for me.  Clearly there was nothing they wanted to do for me. We have had far better service from QVC.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Deceitful practic of claiming 'sold out' and upping price next day

by ladyesq, June 11, 2013
HSN had weekend "showstopper" Wolfgang Puck oven.  Tried to purchase on Sunday afternoon -  site says 'sold out' so couldn't purchase.  Two days later, same oven offered up for $50 more plus shipping so NOT 'sold out.'  Deceitful practice.  Emailed HSN reps who apologized but offered no explanation other than 'some orders cancelled before midnight Sunday' so became available.  Why not offer at original sale price then? 

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

good product awful service!

by hthateshsn, April 27, 2013
They told me I was getting an extended warranty for a gateway laptop, when the lap top messed up I call and they tell me I didn't pay 100$ for an extended warranty I paid for viper...WTF viper is 20$ at most retail stores!!! Plus it hasn't even been a year so they are not standing by the initial 1yr warrenty that came with it! I'm so disapointed in HSN, if you get something from them DON'T bother with the warranties and extra crap cause this is the SECOND time they BSd on what they would do if the product messed up. Also when calling the manufacturer they couldn't find my order number, in fact I became so frustrated I gave my mother the phone and she is still on the phone with them...it's been over an hour!!!!BE AWARE OF WHAT YOU'RE GETTING!!!! record your conversation even but don't let them squeeze you like a lemon for every drop they can

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

no realible company!

by dada14, December 28, 2012
worst company ever! slow shipping and plenty complications to place an order NO RELIABLE company! I bought two Lulu Guinness clutches which I need for new year party on x-mas eve very soon i realize  it will be better place a two days shipping   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Complicated return policy - way over priced

by lildribbler, December 21, 2012
I ordered a Samsung home theatre system (HT-4500) and received it yesterday. I went to Best Buy today to pick up some accessories and noticed that the same model number that I had purchased from HSN looks completely different from the model at Best Buy. I decided to look at the Samsung website and it was the same scenario there as well. Not only did I receive last years model... but I also paid $299 for the old model when the new model is selling for $269 from the retailer itself! Typically it would be more on the Samsung website. Then I looked at my other options from HSN and realized that they are selling last year models for more than the current model is selling for in stores for most of the products. I do NOT reccomend shopping here unless you do your research!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Overcharged late shipping

by bostonjudy, November 18, 2012
I ordered two mattress pads and was charged almost 13.00 for "shipping". 7 days later UPS still does not have the package and I will not receive the items in time. UPS would charge about $5.00 for shiopping and HSN pockets the rest. I will need to go out and buy some and return the HSN ones. HSN says I will have to wait 21 days to receive the return shipping label. Stay away from them- overcharged for shipping, under produced , surly customer service. It is a racket- second time this happened to me. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
Based on the repeated message given for buyers on HSN regarding easy returns, I purchased a ProForm Ellipitical for my husband, who is disabled and needs to used this type of exercise equipment.  When it was delivered and he looked at the picture on   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I've never experienced such bad customer service as hsn in my LIFE!!

by qvcqueen, November 4, 2012
HSN has got to be the most horrible shopping experience EVER!!!!!!!  I could go ON and ON but mostly I just never want to deal with those people EVER AGAIN.  Now I'm working on closing out my account(s) and that is another giant FRUSTRATION!  HSN - go to QVC to learn how to treat your current customers or they will become your former customers just like ME.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
To whom it may concern, On 10-25-12 I ordered a product called the (Spin Mop) being promoted on the Home Shopping Network. During the televised promotion the announcer made clear that if the order was placed today they would also included a FREE extra   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I just ordered a Bissell Steam Shot cleaner from HSN on TV. I tried to cancel it the next day after I went online and saw one with more attachments at Amazon and Bissell's own website. The one at HSN only had 2 brushes and a hose. And it was a different   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Wonderful

by princess0910, September 5, 2012
HSN is wonderful. I buy alot and they are friendly, courteous and they are customer service people.  I read the reviews about a product before I buy it so I'm not in for any surprises.  The items I buy are quality and I love them all.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I shop at HSN regularly, and I am extremely happy with their service and the unique items & fashions are like no other.  Fabulous, well-known designers creating special fashions for HSN customers that you will not find elsewhere.  Errors   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

terrible

by olshopper00, July 30, 2012
Never again will i shop on HSN. I had two items i had ordered on auto-ship.
What a racket that is! I went online and canceled the two items. well somehow only one got canceled and i received one of the item again. Well i didn't have time to return it, in the amount of time they allow and they won't take it back. So they tell me it's my fault that i didn't return it in the amount of time they allow. It's not their fault that their system only took one item off and not both and i didn't to react to their mistake in a timely fashion.
The customer service was not very good either, not helpful, didn't try to make this right. It was my fault.
I told them to take my account down also. I see another reviewer had them do the same thing but it wasn't done. Surprise, Surprise!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

terrible customer handling of situation

by bbeyes, July 28, 2012
ordered an  item  ... hsn was  delivering  it  to an old address. called  to let  them know  ... they could not  stop  the  delivery  . told me to wait  to see if  item was going to be returned to hsn..  i could not order  another  one  because  item was  sold  out  so i was  out  of  luck...  rep  was  apologetic  but still could  not  do anything  about  it... i  cancelled  my  hsn  account  with  her immediately..  i forgot  about  the  hsn poor  customer  service  since  my last  order  was  about  3 years  ago  &  i never  received  the  item  i  ordered  &  then  when  another  one  was  shipped  had  to return it  because  it  was  damaged, and  of  course  now  they were  out  of  stock.. frustrating, aggravating, and  time  consuming.....  so  i  was  giving  hsn another  chance  after  all this  time  but  again  it  was  frustrating, aggravating, time  consuming ,   so  adios  hsn will try  qvc  next  time  !!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I will NEVER deal with HSN again. I purchased a laptop and tablet from them with no problem. Thinking I was one of the lucky ones, this past Friday, I ordered a Tracfone, with Tripple minutes and wifi. I checked every day, thinking I would see shipped   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Never will do business with HSN again

by sixladies, May 12, 2012
HSN doesn't live up to it's word when they tell you, if you don't like it, you can return it. I bought some items from HSN, and one of the items they told me i return it.  if i cant return it, then why say if we dont like it, then return it. dont say to return something and later say we cant send it back. it's like they want to keep your money. i waited forever for my package to arrive. I will surely never do business with them again. they're a scammer. im not pleased with some of their items, some of their items doesn't look like it does on tv..they are very dishonest and very rude. it's a nightmare.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

HSN SUCKS!!!!

by samanthaz44, May 7, 2012
I WILL NEVER buy another thing from HSN!!!!!! I bough a mattress on HSN on April 25, 2012 with a 2-5 day delivery time frame. I knew I was moving on May with so I figured I had it covered. On May 3rd I get a phone call stating that my mattress can't be   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Never Ever Again!

by linddag80, April 27, 2012
OMG, HSN should be taking off of television, they are one of the worst legal scammer out there. I have never order anything from them before (first and last time). I made a order and was not please with the item, that did nothing like it did on   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Don't Trust HSN -- Prices can be a Rip-Off

by consumerpro123, March 28, 2012
We bought a sewing machine. Was supposed to be a real special deal on a hard to get item. Then our local fabric store advertises the same item for $30 less. We asked HSN about it and was told, basically too bad. They certainly imply they have the best prices, but don’t be fooled. We are never shopping there  again.  Apparently, the value of keeping us as a lifetime loyal customer was not worth  them dong a price match.  Very short sighted but that is their decision.  Our decision is to never watch their show or buy anything.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

IMPATIENT COSTOMER SERVICE REP'S

by aav143, March 24, 2012
Ordered product could not get customer service rep to slow down and listen to what I was telling her about the name on the card and how it has to appear to be billed correctly. She finally said it went through and gave me my confirmation. The product never came so I called only to be told they canceled and it is sold out. When I asked the name on the billing once agian the customer service rep was rude talked over me and still would not listen to how the name needs to be written. I asked her to read it back and she stated it doesn't matter , it how we do it here. I have had way to many problems with HSN and will never order from them. They do not care about there customer. VERY UNHAPPY

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Naver Again

by thegoodbubba, February 4, 2012
Of the last three orders with HSN two were back ordered. They even promised on air to do what was necessary to fill orders for larger size container.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

HSN Terrible Customer Service

by sup25, January 23, 2012
HSN has great products at wonderful prices. However, their customer service is the worst. I had a problem with my address not being valid
in their system when trying to order a bed. Even though I've ordered with them before and received my package, my same address still came up as invalid. I emailed customer service 4 times and kept getting the run around. They wouldn't hold the bed I wanted and kept wanting me to call them instead of them calling me. Maybe they are not allowed to make outbound calls. Even the supervisor said I would need to call them even though they had all my account information. I guess being a supervisor of call center myself, I had a hard time accepting this information. I expect good customer service all the time and a customer should never have to follow up by calling customer service after already contacting them via email. Email is a form of contact! There is no difference between email and the phone! Well, the difference is I'm not waiting on hold when I email. Again, this is the worst service I've ever experienced.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
How disappointing to see that on Nov 18 HSN "sold" around 50,000 units of Flipster Cars they cannot deliver.  My order went in at around the 12,000th sale number.  I won't use HSN for a holiday again.  I probably won't use them at   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

stupid shipping structure

by suejaymostest, November 16, 2011
The most ridiculous shipping structure I have ever come across.  First, UPS gets your package, and you get a tracking number.  Great!  Then,  suddenly,  your package seems to have been delivered.  But not to you.  After several phone calls,  you discover that HSN has UPS deliver your package to a nearby USPS office,  where it now undergoes a whole new rash of sorting,  selecting, etc.  I ship and get shipments from all over the USA,  and I am not four days from anywhere!  But apparently,  I am two weeks away from Texas, according to HSN,  and I live in the midwest!!  I would never order from this company again,  and only older seniors or tech virgins would not know that this is the crappiest shipping time known to man.  There are so many other online vendors,  why bother with this crap.  (And I still haven't gotten my package,  which I expected three days ago....)

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Never again in this lifetime...

by lboston6, October 5, 2011
Return policy is not to be believed.  They state items under 5 lbs. can be returned for $6.95 and those over 5 lbs for $8.95.  This only works if the item you ordered comes directly from them.  The majority come from outside vendors.  In order to ship back a tapestry I bought it will cost me $32.  Nowhere did it say this was coming from an outside vendor.  Customer Services response was that I should have called before ordering to see where the item was shipping from.  Save yourself the headache and the big bucks.  These people are crooks!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
This place is absolutely ridiculous...  I placed my first order with HSN, for a laptop, last Saturday 5/21/11.  I used the flex pay option.  And, my credit card was billed immediately.Today, Thursday 5/26/11, I received a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I purchased a Today's Special Value (GE E1680W Digital Camera) on May 11th to take with me on a trip on May 21st. After checking for a tracking number for a few days, the order showed up as cancelled. I called them to find out that they needed   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I will never buy anything from them again, all they want is the money!

by golfnut921, May 17, 2011
Between the company NextBook and HSN, they are both full if it. The nextbook is a piece of crap that dous not hold a charge, download any books fast-or even slow- and customer service from both sucks. Next book has about 2 people in customer service who first should find out their job description...they know nothing. Once HSN has your money......well "Bye". Thios will be the last order I ever get from them......Tim Seegel

  I would shop here again
Overall Rating: 3/5.0 store rating
 

HORRIBLE

by janfitz, March 29, 2011
HORRIBLE FEEDBACK POLICY!

I ordered an item which cost $268 and upon its arrival, it did not live up to the description by the sales pitch diva.  She also stated during her "live performance" there were hundreds of positive reviews for the product.  So when I received it, I went online and there were NONE!  Not a one!  I contacted via live chat and they said "sorry"....
Yeah, like that helps!  SOOO, today I try to leave feedback and cannot.  You know why?  Because the item is not listed at the moment...so I can't leave feedback!  ARE YOU KIDDING ME??  Now you know there has to be a reason for that....and I am sure it is not for the consumer's benefit.  SHOP ONLINE BUT NOT HERE.  THE FEEBACK POLICY FOR A BUSINESS OF THIS SIZE IS LUDICROUS. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

VERY BAD

by brat0817, March 7, 2011
DO NOT SHOP HERE. I orderd a Dyson, it was sent to someone else. I never recieved it, they returned my deposit because I was right and they have now turned me over to collection for the balence of something they know I didn't get. 
You can't even talk to there Accounts dept.   Can't talk to anyone that matters... I requested a copy of all of the conversations that they had on record, since they would verify it was right in front of them on the computer screen  but since they are no one that can help they won't send it and there is no one I can Call ..... BEWARE!!!!
Customer Service is VERY MUCH lacking with this Company. I want a company that offers me a Person I can contact to resolve an issue if there should be one however this company makes you feel you are not there concern once the payment was sent.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Think Twice Before Buying at HSN I had a bad experience with them.

by hoac22, February 11, 2011
I bought a NEXTPAD, when in 3 or 4 days after I get a phonecall saying that my order was going to arrive in no less than 30 days, I bought it for my 10 year old niece for her birthday, and need it in less than 15 days. When I called they said that it was true i was not going to get it on time due to so many people ordering it. I was disappointed since it was the first time I ever bought something from HSN, for me to get a CSR it took like 15 mins. I dont think I am ever buying anything from them again. I would not tell people to buy from HSN.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Horrible Shopping Network -

by llamaman11, February 7, 2011
Terrible! Just awful! I had to place the order for my cell phone 3 seperate times, and each time it was cancelled due to "vendor issues" yet they kept saying every single time I called "We have them in stock, or they would not be offered on the website". They lie, flat out lie. I took it up from representitive to manager (who hung up on me when I asked questions) to their 'leadership team' What a farce that is. They take orders for items they have no intention on shipping and then customer 'service' claims they can't do anything about it. Last I heard SERVICE means that you CAN do something about it.
I will never buy from them again and never recomend them to anyone.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
This is a review of HSN, the Home Shopping Network. HSN holds a unique place among retail outlets. I would compare HSN to the traveling door-to-door salesperson that, after a moment of character assesment, you've judged trustworthy and   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
 
Tried to buy 20 Hangers on line.  It's taken a day and a half so far.  Now I remember why it's been 3 years since shopping with HSN.  First of all, I couldn't update my address on line.  I Had to call CS.  That was a Big   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Great Store

by ladyhenry, November 13, 2010
I have shopped a lot at HSN. Never had a problem with any item I have purchased. When I did return something that I just didn't like (product was ok just personal preference)it was very easy and I received my money back in a timely manner. Would definately recommend.

  I would shop here again
Overall Rating: 5/5.0 store rating

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