Home Decorators Collection

Home Decorators Collection
Average Rating: 2.94/5.0 store rating
Customer Service 2
On-Time Delivery 3
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I made a total of 5 purchases. I...

I made a total of 5 purchases. I received 1 wrong item and 1 broken item. The company fixed the problem, however.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

nice piece of furniture just wish it...

by Home Decorators Collection Shopper, September 13, 2013
nice piece of furniture just wish it was made in eUSA

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good service and well packed product as...

Good service and well packed product as pictured.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Really accessible and great quality!

Really accessible and great quality!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very good

Very good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

TERRIBLE! They should be run out of business

by tom7787, December 26, 2012
These people are crooks; they immediately take your money but delivery keeps getting delayed for months at a time.
Out of 3 items ordered, I received 1; of the other two, one has been lost with no refund offered and the other delayed 3 times each after I complained about delayed delivery.
Someone would be crazy to use their site.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Dishonest return practices-be very careful and document everything about your return!

by valjinks, December 18, 2012
Buyer beware!  Received a large cabinet that was so obviously not the right color. "No problem" says customer service. After 10 emails, 13 calls and now 73 days later I have yet to receive a refund. They kept promising a credit to my card and continued to delay the refund past the 60 day refund policy and issued a company credit. (Last thing I want).  Obviously intentional as I was promised the refund after each and every call...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
HORRIBLE. None of the items are worth the nightmare. The headboard looked great but was cheap- I should have gotten the deal off One Kings Lane.  Here was my experience with HDC: I ordered a headboard through the store.  It finally arrived   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

BAD Experience

by debbalee, December 2, 2012
I've had such an abysmal experience with Home Decorators that I will not do business with them again. I ordered 3 sets of blinds via their arrangement with Home Depot online (blinds.homedepot.com is actually Home Decorators), using my Home Depot charge card.  BIG mistake! Measuring info online was wrong, causing me to think the blinds would fit as an "interior" and not "exterior" mounting.  As a result, the blinds do not fit & they will not take them back; despite their incorrect info they rely upon their "no returns for custom merchandise" clause. 1 blind never arrived at all yet they will not make an adjustment to the charge.  Went through a credit dispute with Citicorp, which runs the Home Depot card, & they insist the charge is legit. I am now back to arguing with Home Decorators about it.  I've spent hours on this. They cannot find my order by the #s on the packing slip or order confirmation in order to follow up or check on problems, but they sure know how to tie it to my charge card. About $550 wasted.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible

by jbd407, October 24, 2012
Steer clear of this company. I placed an order on 9/3/2012 with expected ship dates of 10/11 and 9/26. They were delayed until 11/8 and 10/12. Now they don't know when they will ship. I am going to cancel the order and look elsewhere. Terrible experience and a waste of my time.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

A big headache!

by desertdreams, September 25, 2012
Buyer beware!

Quite a few of the items on the website state free shipping but when you click on them, a shipping charge comes up (can we say "bate and switch"?).  Customer service is NO service since they will only tell you that "some items are free shipping and some are not."  They never explain why the items that say free shipping aren't!


Very, very frustrating experience--look elsewhere.  
   

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Not only was the product of top...

Not only was the product of top quality, the price was very competitive. I will definitely shop this merchant again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Product is as good as expected. A bit...

Product is as good as expected. A bit of a booger to assemble. It still went together w/no real issues. It's the second purchase I have made and happy with both.

  I would shop here again
Overall Rating: 4/5.0 store rating
 
I ordered two file cabinets from your website at the beginning of July. They were shipped separately. One of them was broken in shipment and I called immediately to ask for replacement. The company said they would send replacement parts. I waited a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very satisfied! Items were as...

Very satisfied! Items were as described, and arrived quickly.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
After waiting nearly 3 months for the delivery of my braided jute rug, I quickly returned the rug due to poor quality.  The braided jute was coming 'un-braided' after just a few months of what I would consider normal wear and traffic, 2 adult and 2   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

A joke

by bolfeta, July 17, 2012
Wow! If you order online and something broken it's IMPOSSIBLE to get the replacement part you need! It's not in their warehouse, it comes from adifferent vendor, they have no way of responding to or from their vendor which is no where near them, other than by email? No one is available in corporate office, their ALL, EVERYONE in meetings until 5pm....EVERYDAY......? The store won't replace because they may not get their replacement! That was different! How do you expect me to get mine? Oh....and the store DOES NOT HAVE THE CORPORATE NUMBER!!!!!!! REALLY? PLEASSSSSE BY YOUR STUFF ELSEWHERE!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

High prices for low quality.

by macillusep, June 9, 2012
My wife and I ordered several items from this company a few ago, including a lamp, CD stand, a cabinet, and bookshelves. We needed to return the cabinet because of such poor quality--I was unable to assemble it because the drilled holes in adjoining parts didn't align. We found their products to be of such low quality for the high price that we've decided that we will not buy from them again. They look good but the quality of materials and production is simply shoddy. Be warned.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very Disappointing, No Delivery

by elledo, June 6, 2012
I would definitely not recommend ordering from this company, their prices really are too good to be true. I ordered a bed from Home Decorators Collection in February. The shipment was delayed 4 times. I called multiple times and was assured that the bed would ship. I called last week and they told me that it was en route. I just received a notice that my order had been cancelled. I called to complain and after keeping me on the line for over 10 minutes, all they could offer me was a $20 rebate. The customer service is horrendous. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

The order is on back order until Aug...

The order is on back order until Aug 9th, a very long time. I hope I will receive it and then I can vote. Waiting over 2 month for an order is a little extreme, is not like I was ordering a sofa. Just a basic Corner cabinet.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

BAD

by cethomas, May 2, 2012
Be aware if you order from Home Decorators Collection website. I placed an order on 4/13/12 and realized that the size would not work. Within an hour, of ordering I called to cancel and received an order confirmation by phone and in an email.

Today 5/12/12 I called because the credit on my account had not been received. This time I was told that they would put a second request into
the vender who would ship my rug. SHE ALSO SAID THAT THEIR WERE NO GUARANTEES OF CANCELLATIONS!!!!!!!!!!!!!!!!!!!!!!

This is BAD business and you should be aware before placing orders on this site. If this correction is made, I will retract this statement, but she kept repearting that THERE WAS NO GUARANTEE

This practice is totally unacceptable for a business online!!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Worst Online Shopping Experience Ever!!!

by lizotte65, April 12, 2012
I ordered a desk in August, was told in November it would take until March, so I cancelled the order.  In March they emailed saying my order was on the way! I tried to stop it but too late.  Not only did 3 huge boxes arrive at my door, but a mistaken duplicate package arrived too!  I ask them to take this back free of charge and they said I could just take these 4 enormous boxes to the UPS store! Duh! Of course my credit card was charged, AND they kept $40 for return shipping even though 3 customer service reps said I would not be because I made such a fuss.  I don't know if this company is greedy or just plain stupid, but stay far, far away from these guys.  Too bad because for inexpensive furnishings the quality is OK, but I am forever done with these folks.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

horrible

by gewalker, March 22, 2012
I placed an order with this company, received a confirmation number and expected shipping date.  After a month, I called to check on my order and they had not record of it and the product now is back ordered 5 months.  The representative I was speaking to hung up on me!  Save yourself some time and frustration and shop elsewhere.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I will buy from this company again.

by nana390, March 19, 2012
I order Martha Stewart flat file cabinets and was pleasantly surprised by the quick delivery and quality of the merchandise.  Quality was better than I expected and better than I could find locally for the price.  Assembly procedures were well explained and I had no difficulty putting them together.

There was a problem with the shipment of matching hutches (only one two boxes for each hutch was shipped), but the problem was handled promptly and courteously.  

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

When I ordered the chair it said it...

When I ordered the chair it said it wouldn't ship until 10 July 2012! I thought that had to be a mistake, certainly it wouldn't take FIVE MONTHS, right? I'm STILL waiting...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Pretty Good

by jeanene81, March 13, 2012
I felt I should write a review based on the horror stories I read before I ordered. I deceided to order a bed despite the stories, and was pleasently surprised.
My bed arrived about 6 weeks from the time I placed the order.
My only frustration was the fact that I the website said my order was shipping 2/27. I called the day after that and was told tit would ship 3/3. Well you guested it... on 3/3 I got an email that said it was shipping 4/3. On 3/6 I got an email stating it had shipped. I had not made arrangements to be home on 3/9 so it was delivered to my apt office.

Everythings came in good , clean condition, ( I ordered a white fabric bed).
The instructions were vauge and it took me about 3hrs to put together by myslelf.
Overall so far I am satisfied.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Damaged product, bad customer service

by lrross, March 5, 2012
I ordered a filing cabinet from Home Docorators which arrived with several damaged pieces. Paint was chipping and wood was very obviously broken and the pieces which had fallen off were not in the package, leaving me to beleive it was damaged before shipment, striking me as careless.

When I called to have the peices replaced, that part was no problem, but when I asked about a partial refund, I was told that there was no refund available unless I chose to keep the damaged pieces. I also asked for the shipment to be expedidited and recieved "I can make no promises in response - I reported the pieces damaged on a Thursday morning, they shipped the following Monday afternoon. Friday, after thinking about the rediculousness of the situation, I called back, explained my situation and conversation from the previous day and asked to speak with a supervisor. I was told I would recieve 10% of my money back, but still no expediditing the shipment would occur.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I ordered a Sage Green Widescreen TV console table and am pleased with the product. It is true to color as shown on both my computer and the most recent catalog (summer 2009). It is also better quality than I can find locally for the price. It is mostly   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Bookcase parts were missing/damaged and...

by Home Decorators Collection Shopper, February 1, 2012
Bookcase parts were missing/damaged and correct parts were sent. Very happy with my purchase and with Home Decorators.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

not a reliable seller--go elsewhere you'll be happier

by rsalis, January 17, 2012
Ugh. Do not recommend this seller. I didn't read the reviews first. Silly me. I ordered an item on Jan 9. It still has not shipped as of Jan 17. As I am used to exceptional service provided by other online retailers, this is new to me, and I am not pleased about it. Do yourself a favor and patronize other more professionally run sellers. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great expericence shopping on-line with...

by Home Decorators Collection Shopper, December 27, 2011
Great expericence shopping on-line with this merchant!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I FOUND THIS SECTION OF HOME DEPOT...

by Home Decorators Collection Shopper, December 18, 2011
I FOUND THIS SECTION OF HOME DEPOT DOING A SEARCH FOR LEADED GLASS PANELS. i AM VERY SATISFIED WITH THE PRODUCT AND THIS DIVISION OF HOME DEPOT.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Everything was good other than one of...

by Home Decorators Collection Shopper, December 5, 2011
Everything was good other than one of the pieces did not match the color of the other pieces purchased.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I haven't received my order yet...

by Home Decorators Collection Shopper, November 30, 2011
I haven't received my order yet and was very unhappy that when I called they said an email was sent and I didn't get a notice that it was back ordered! For that I am not sure I'd order from you again. I still have not received the order which has held up my remodel and was told it won't be sent out until 12/15!

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Pleasant and much better than an in...

by Home Decorators Collection Shopper, November 29, 2011
Pleasant and much better than an in store experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Crooks (Illegal Taxation on Shipping&Handling Charges)

by iykim, November 14, 2011
I just tried to order a piece of furniture at Home Decorators Collection.  They calculate tax based on the order total PLUS shipping & handling charges.  Anyone who knows how any merchandise is taxed is that tax is for tangible goods only.  This is in California.

So the furniture I was interested in purchasing is $249.  Their handling fee is $40 for that item.  Instead of tax being calculated at 8.25% of $249, they are calculating 8.25% of ($249 + $40 = $289).  Instead of paying a total of $309.54 (($249 + 8.25% tax) + $40), they ask you to pay $312.84 (($249 + $40) + 8.25%).

It's only $3 difference, but I am NOT paying a cent over what is required.  Can you imagine this company ripping everyone off like this?  The amount adds up in their huge favor, illegally I might add.  $3 from me, $5 from you, $2 from John Doe, $10 from your neighbor, etc.  This is definitely ILLEGAL.

I called them up, and they said I need to address this with their customer service department.  I thought I called the customer service number that was on their website.  I got a runaround.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

This company specializes in stalling tactics.

by dc3110, October 27, 2011
I ordered a rug from Home Decorator's Collection on September 27th.  After I placed the order I was told that the rug was on back order until October 3rd.  Fine.  Then I was told it wouldn't ship until October 17th.  Not so fine...I'm tired of my bare floors.  Then I was told it would ship on October 26th.  Finally, I'm told today that it won't ship until November 1st.  Also, I've been told that the "free" pad for the rug won't come until mid-November.  Really?  I've had trouble with this store before.  They advertise merchandise they don't have, then string you along.  I do NOT recommend shopping at Home Decorators Collection!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Took my money for discontinued items and didn't let me know

by aacover, August 18, 2011
I ordered 4 Industrial Park Stools on 8/3/11 and was immediately charged for them on my Amex even though they were backordered until September.  Today, on 8/18/11, I went to check on the order status only to see the stools were not on the website anymore.  I called customer service to find out they had been discontinued and the company "hadn't gotten around to calling people to let them know." 

The customer service agent then processed the cancellation and told me the refund, for an order that had yet to be fulfilled, would take 5-7 business days. 

So now, not only am I not getting the stools I spent weeks looking for, I can't order any others because they won't give me my refund in a timely manner.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I've used them in many instances...

I've used them in many instances to quickly find a piece I needed. In this most recent case I needed a way to raise the TV in my exercise room so I could see it above the handlebars of my treadmill. I purchased two of the TV swivel drawers to do the trick. I have never had a bad experience with Home Decorators.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
Prior to shoping at Home Decorators, we visited epinions and various other web sites. While we were concerned with the many negative reviews relating to the quality of the furniture at Home Decorators, as well as generally low opinions of their service,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating

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