Hayneedle

Hayneedle
 
Average Rating: 4.24/5.0 store rating
Customer Service 0
On-Time Delivery 0
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Poor customer service

by h2ofamily, December 23, 2013
Booooooo.  Ordered a table for a Christmas party I was having.  Paid extra for shipping to have it here by 12/21 (party date of 12/22).  Now here I am sitting here on 12/23 with no table.  Awesome.  Went to WalMart to by a table to get us through.  Called customer service, and they said my options were for them to take back the table whenever it arrived or for me to just accept it.  DO NOT order for them as it appears they do not live up to their side of the deal and don't do anything about it when this happens.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Great customer service. Bent over backwards to make the order right.

by dadwright2, December 20, 2013
I ordered a jewelry armoire for Christmas for my daughter, then got notice that it was backorderd.  Called several times, and each time the supplier (not Hayneedle) gave a different story.  But, the people at Hayneedle did a super job getting the order cleared, and shipped it overnight Fedex, no expense to me.  I don't know why others have had a bad experience with Hayneedle customer service, but I suspect a lot has to do with how you approach them....just like with anything else.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
We had bought a crib set with toddler rails and bed rails, with the matching chest and dresser, from cribs.com, a part of hayneedle. We had a big problem at the original purchase time as they had to keep on delaying our delivery (we had a small window),   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Hayneedle Sells Junk! Stay Away

by JAYQUIN, August 22, 2013
I bought 3 kitchen stools from Hayneedle. I paid over $700 a stool   They all broke within 6 months of receiving them. After going back and forth with the company, getting new ones, returning broken parts, they wouldn't help me after 366 days of owning the junk that they sold me!!!  Don't do business with this company!  The underlining problem is that this store buys its JUNK from China and then sells it to us!  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

TERRIBLE!

by jess5674, August 6, 2013
DO NOT DO BUSINESS WITH THIS COMPANY. i ordered a kitkat bouquet, paid EXTRA for next day shipping, recieved the package FOUR days later and all the chocolate was MELTED. At first, i thought it was the shipping company. i called them and they pointed out to me that they were never notified of the contents of the package (nor was it labeled on the package) that it was next day shipping OR that it needed to be refridgerated. i called into customer service for Hayneedle and was told i would recieve a refund in the next five business days. fine. thank you. it has now been 11 business days, i still do not have my refund. i called into customer service and was told that it was up to my bank and no longer their problem. i will never be doing business with this company again. it's been nothing but a hassle.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

DO NOT ORDER IT'S A SCAM!!

by blaser, July 20, 2013
I ordered a rock tumbler for a 163.00 dollars. hayneedle shipped me a lesser model that retails for 80, yet charged the same price. I called reference returning it but they suggested I sell the product on Craigslist. after reading the reviews I would have been better off keeping the product As I still have not gotten a refund. DO NOT ORDER FROM THIS COMPANY.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

an extremely positive experience

by hunterbellevue, July 10, 2013
I ordered a "small arch top recessed medicine chest" from hayneedle. I was frantic because the previous one I had ordered from another company did not fit and the contractor was finishing up my bathroom renovation. The customer service rep at hayneedle could not have been nicer or more accommodating. AND the medicine chest is gorgeous and classy. And the inside is also a mirror. Love love love it!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Exactly what I wanted, great service, highly recommend this company

by oldhouselady, May 11, 2013
I found a good patio umbrella on one of Hayneedle's websites and called Hayneedle.  I was told that paying $2.99 for FedEx ground it would arrive on 5/17.  The umbrella arrived 5/11 and is exactly what we wanted. I'm a happy customer. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Their reputation is for CHEAP merchandise, not well made merchandise.

by bella60, April 26, 2013
Extremely disappointing. I spent $240.00 on outdoor curtains for my gazebo that were supposed to be uv resistant. I realize "Resistant" is a key word however 4 out of the 8 panels turned an ugly rust color from green halfway through the summer. When I e-mailed cust. service i rec'd a curt reply saying that they were sorry i was having issues but there was NOTHING they could do about it. I would NEVER purchase from this company again!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very unhappy! Will never order from them again!

by louie1542, March 28, 2013
Very unhappy.  I ordered one item and they sent me the wrong item.  They tried to make me pay for the shipping to return and credit me for it.  After fighting with them, they agreed to pay for return shipping and credit my card.  They did not offer to send me the right item.  I will never order from them again, nor will I ever refer anyone to them!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

They Hold Your Money Hostage!!

by whatsablooker, January 30, 2013
I wish I had read the reviews prior to making a purchase at Hayneedle.com.  

Beware!  Hayneedle processes TWO transactions on your credit/bank card and does not reverse the 2nd transaction until a week has passed.  In my case, they held the money even after the product had been delivered! They held my money hostage and almost caused me to over-draft on my bank account.  

Customer Service was very responsive, but the explanation and reason for such an archaic (in terms of technology for online commerce) way of doing business made little sense.  I understand when a rental car company puts a hold on your account for securty, because IT'S A CAR, but to do that for what ended up being a basket full of crap is ridiculous.

It's easily the worst online shopping experience I've ever had. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible Customer Service

by sjg1211, December 26, 2012
I am extremely disappointed in my experience with Hayneedle. I found the perfect gift for my boyfriends mother. I ordered it and received an email stating that the couldnt ship it to my work address because i work at a "resort". This "resort" is also a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Avoid this company.

by fluffy307, December 25, 2012
I ordered a storage cabinet from Htaneedle.  Nothing on the website indicated that the product would be back ordered.  Instead it showed when the product would be shipped.

After 2 1/2 months and receiving emails syaing that shipment would be delayed several times, the product has not been shipped.  Yet, when I go to the website, the product shows that if ordered immediately, it would ship in a few days.

I buy a lot of products on online, and this is the unqualified worst company I have ever delt with.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Do not trust this company

by mexit, December 23, 2012
I purchased a thick padded zero gravity "chaise lounge".  I took it out of the box and proceeded to open it.  It did not come with instructions on how to use it or install the cup that goes along side it.  I figured that it was easy enough   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I am on hold with a representative from Hayneedle.com as I type this on 12/19/12. I ordered a drafting desk for my son's Christmas gift on 12/3/12. After not receiving it, I called their 1-800 number only to find out my order had been cancelled because   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Absolutely horrendous-do not use this site. Not only was it not the least expensive but they cancelled my Christmas order without notification. I ordered an item on December 10, with an expected delivery of Dec. 14. December 14th came and went, and still   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Incompetent!

by ldordal, December 13, 2012
Horrible customer service.  I spoke with no less than 5 people with 5 different answers and no satisfaction. They didn't respond to my PP claim and forced me to escalate the resolution. They charged me for a product I did not receive, after I called to tell them it was missing.  They then asked me to charge to my credit card for the same product (because they had no knowledge of the PP claims process) and they would credit my PP account, which they never did.  They told me on three occasions that the product I ordered was no longer being made.  I immediately ordered via Amazon and received two days later.  It took this company almost 10 days to finally return my money via PP. Don't do business with these morons. Don't know if they mean to lie, or are just incompetent, but I would stay far away.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very pleased with product and Service

by bbpitcher, December 11, 2012
I purchased four bar stools through Hayneedle. They provided the FedEx tracking number and link. Made it very easy to follow the merchandise. The bar stools came in as scheduled. I opened up one box and realized the bar stool was too tall. I needed shorter stools. I was introduced to "counter" stools. I called Hayneedle and they instructed me on how to return the bar stools. I did as instructed and ordered the counter stools. The counter stools came in before I shipped the bar stools back! I was very happy with the merchandise. I followed up on my refund and talked again to a representative. On both occurrances Hayneedle was extremely polite. I received my refund with no hassles. I would use Hayneedle again. I'm very pleased with the product and the service. I found the service top notch.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I purchased a professional grade apple peeler for my mother for Christmas. It took 3 weeks to arrive, and when it arrived, they sent me a $15 dollar apple peeler instead of the $40 one that I ordered. I just got off the phone with them. They are going to   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

They cancelled the order without telling me.

by lacecakes, December 9, 2012
Placed an order for a Christmas present in November, and have been waiting 3 weeks for it to ship out.  I have been waiting weeks, I recieved a notice today that the order was cancelled.  They do not have the item in stock and just cancelled the order.  Instead of doing whatever they could to get it ordered, or letting me know so I could be shopping elsewhere- they just waited until now to tell me. 
I am not impressed with their customer service.  I am disappointed that they would list a product on the site they didn't actually have inventory of.  
I will, like many of the other posters, not be shopping with them again.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very bad Customer Service and Waste of my Time

by pjs2012, December 4, 2012
It was a waste of time. Never again I will order from this site. Bad customer service. I ordered a telescope and were cancelled three times without any email notifications. I have to check my order and came to find to out it was cancelled.  They blamed it on my cards billing info. It happened three times using two different cards? It's very ridiculous. I don't recommend this site.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Ordered an item in one of their websites SimplyBunkBeds.com, order was processed, next day, decided to cancel the order because we found a better deal almost half the price for the same item on Amazon!!!We called customer service to cancel the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

This has been the worse experience ever. I can not believe they are in business

by customer212, November 20, 2012
Your order number: 6589461432487 Your Hayneedle purchase is on the way! Your order from ComputerDesks.com, a Hayneedle store, has shipped!
This is what we originally received upon placing the order 10/25/12. ONE month later we have yet to have the desk. I would have to say this an utter and total failure on the company’s part in efficient processes. I don’t know how it is possible to keep customers happy when the shipping vendors you work with make errors and they are not willing to correct them.
I appreciate the customer service, but with the amount of negligence within the company,  I will not be using your services ever again.  I will make sure I post my experiences with Hayneedle.com on as many social internet sources as possible to ensure buyers can be aware of the potential issues with your shipping vendors. If you have any questions...please look at these reviews from other sites:  http://www.sitejabber.com/reviews/www.hayneedle.com

Thank you,

Chris

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

VERY UPSET

by morrisam, November 12, 2012
VERY UPSET.....Prior client who got 'coupon' which priced at the reduced amount and when went to pay, it jumped the price up.  When called customer service they stated that this item was precluded from the sale, and they couldn't help me.  What a waste of time!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Unbelievable Price and Astonishingly Fast Shipping--Really!

by triviagoddess, November 1, 2012
I purchased a doghouse from Doghouses.com (a Hayneedle store).  The price was so much less for this name brand item than anywhere local or on the Internet.  I was especially skeptical when they offered free next day shipping if order was placed within a certain number of hours.  I paid for it using PayPal as I was a little concerned that I would have been putting my credit card number in on a non-encrypted page.  I ordered this item about 9AM on Wednesday.  Imagine my surprise when FedEx had this huge box on my deck by 11 AM Thursday!  Item is perfect and I'm still awed at the price and shipping.  Not only that, but my dogs, cat and I have had a great time playing in the big box!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Unethical

by mdansby, October 22, 2012
This company billed me DOUBLE and shipped TWO 7-piece patio dining sets.  I had to pay to ship the duplicate set back before I could get refunded the nearly $1000 they owed me!!  Still waiting on the refund.....Would NEVER USE AGAIN!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great quality & excellent service on my purchases

by jakarta73, October 3, 2012
I have made several purchases from Hayneedle.  They have always given me high quality products and exceptional customer service.  I am surprised by the other reviews and had to let people know that my experience with them has been excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible

by nmurr29, August 23, 2012
Horrible experience...Just ordered something for a gift for my nephew at college and they are shipping it to my attention instead of his...IT WILL NEVER GET THERE...on top of it, less than 20 minutes later after I specifically CHECKED AND DOUBLE CHECKED THE ADDRESS AND SHIP TO INFORMATION--The customer service (I say that lightly) rep told me as well as the LEAD customer service person that it was too late to change the name on the package and to stop it as well. 

They will charge me for the item, ship it and than have to hope that it gets refused by the college --I am not there so who knows who will take it and throw it to the side somewhere...and than they can refund me....
They are the most unfriendly company to do business with.  Ishop everywhere on the net and from now on this company will never see a stitch of my buisness.  HORRIBLE!!!  DO NOT SHOP HERE

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible, stay away!!!

by nandadyssou, August 16, 2012
Please stay away from these crooks!!! I ordered something, it never arrived... I called 2 weeks later to check on it and they claimed my bank declined the transaction. I asked why no one ever called me about it. They couldn't explain. This company is disgustingly shady. Their "supervisor" basically told me to shove it. BUYER! BEWARE!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Ordered from The Foundary and was directed to Hayneedle to fulfill my order.  I had previously ordered something and had no problems.  This time my item said "In Stock" and I waited for it to arrive.  After a week or two I decided to call   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Let me start by saying, is there Horriable!! before i clicked "place my order" i called to see if they had my product in stock, i was told yes. so i placed my order 6 weeks later im told they never had it. It was the worst online sale i've ever had i do   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Betrayed, poor experience.

by nobite, July 28, 2012
I ordered two Adirondacks and two ottomans, along with a table they recommended to go with the aboimmediately old me that the chairs and ottomans were back ordered to mid July.  That's fine.  They immediately send the "matching" table.  However, they later sent anotice of delay on thechairs and ottomans until the first week of August.  No problem.  Now they are tellingmore the items won't be shipped until the END OF AUGUST!  Of course, if they told me that at the beginning, I never would have bought them. I wanted theitems for this summer, notthee winter.  If they couldn't deliver they should have said so at the start.  I feel they were dishonest with their deliverydates, rushing the accompanying item while not telling me the TRUE delivery date for the main items.  I will avoid this company in the future,and suggest you do too.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

This was our first shopping experience and it was GREAT.

by francis90, July 3, 2012
I received my order this morning by Fed-Ex .  We were surprised at the fast service.  The bird bath was ordered on Saturday. It is a pleasure doing business with a company that has it's customers best interests at heart.  The bird bath was what we  were searching for. thank you very much it is nice doing business with a great company.  The packaging of this product is very attractive.
 Francis Sterling, Niles, Oh.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Until this incident, experience with Hayneedle was good, will no longer purchase from them

by jefine, June 28, 2012
FINISHED WITH HAYNEEDLE - Recently purchased 2 patio umbrellas (different sizes) from Hayneedle.  Ironically they were just about the same price but I didn't like the smaller of the two.  Returned one right away and have UPS proof of delivery dated 5/24/12.  Today is 6/28/12 and I still don't have credit for the returned umbrella.  "EASY RETURNS, NO HASSLE, NO RE-STOCKING CHARGE"   That's what it says on their homepage.  After 4 phone calls and several emails, no credit, just excuses and everyone one of them has told me credit will take 3-5 days and if you don't see it by next Tuesday, let us know.   Today's phone call provided new information about a glitch involving my Hayneedle bucks.  Well, guess what Hayneedle, keep your bucks, I don't want them, I want my credit!   In addition, I was told I was now going to receive a check rather than a credit on my credit card.   But, no idea when that check will come through.  They will call me and let me know.......same thing everyone else has told me.   BEWARE AND BE CAREFUL WHEN YOU BUY FROM THIS COMPANY.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

LIARS -- 25% Restock FEE?

by jmeissner, June 23, 2012
I ordered four stools, and when I received them, they were not the quality I expected.  I requested an return authorization and shipped them back (at my expense).  They refunded 75%, not 100% -- no explanation, no -- attempt to contact me in any way.  I have thoroughly reviewed their return policy, and it says 100% refund for unused resalable items.  I hate companies that lie. I hate companies that do not communicate with thier customers.  I will never purchase another item from this company, and I will file a chargeback if they do not meet my expectations of a full refund.

Upadate --  It seems that somehow the fourth stool did not get returned with the first three.   Hayneedle has now refunded the remaining 25%.  They lost one of the stools for a few days, but the refund was issued without any further effort on my part. 

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I am in the middle of the worst on line purchas experience.  I ordered two sets of patio furniture from Hayneedle.  The website was having "issues" so it was easier for me to spend an hour on the pone with a customer care specialist.    Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Selling items that are not in stock is not right.

by pinkboa, June 7, 2012
Wish I had read all the bad reviews before I purchased from them. Terrible! I ordered the item 5/29. After 1 week of not hearing a thing, I called them. They told me the item was on back order and would be shipping on 6/13. The next day I received an email from them stating that the item would now be shipping on 7/9. I want to cancel this order but they said I cannot. NEVER will I order from them again! You should not sell an item unless you have it in stock and if it is not in stock, then state that on your website. I am so frustrated.

Update: Since I wrote this review, they have allowed me to cancel this order as the item was not available. I am happy for that. 

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

We would definitely shop at Hayneedle again.

by storagebench, June 6, 2012
We were very pleased with hayneedlecom and had a very positive experience.  We ordered a storage bench with seating and it suited our needs perfectly.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Jofran Small Space Rectangle Milton Cherry Wood Lift Top Coffee TableItem#: JSI551We were extremely unhappy with product and since we have to pay return shipping ($103) it is a big loss to us.   The product was not hardwood as   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I paid for 2-day fed ex delivery, but they didn't even ship until the day it was supposed to arrive. Their excuse: blame it on the supplier. I would never order from them again. These curtains were for my elderly parents' bedroom and needed alteration   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating

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