Garnet Hill

Garnet Hill
Average Rating: 3.33/5.0 store rating
Customer Service 4
On-Time Delivery 4
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complete incompetence -never shop GH again

by te_j, December 22, 2012
We have been shopping form GH but catalogue only. Recently I placed orders for Christmas to find out what an incompetent online operation GH runs. The website does not track of inventory. I was led to believe the items were in stock. No email notification other than order confirmation. I called GH to find out that th eitems are backordered and will not ship out until late January. My frustration was responded by the customer service woman that the order would be cancelled. Behind the glossy photos, this is an incompetent web retail operation. No more GH.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Beautiful clothes, Poor Quality and Customer Service

by tumbline, April 30, 2012
The clothes at Garnett hill are beatiful, but the quality is low. I have purchased T-shirts from them several times because I like the style and color selection. No Joke- every single thing I have purchased here gets holes after a couple of washes. Tiny little scattered holes develop all over the cotton after just a few washings.

Customer service is not that great either. One week ago I bought two shirts that were discounted if you buy more than one. I called today and asked for the discount price of a third, but they said no. I have been an excellent customer and they wouldn't give me the discount price of a third shirt on a separate order. 

I would recommend Boden, J. Jill, or J Crew for better quality, value and customer service.  

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I have ordered mostly linens from Garnet Hill for many years and have always felt that I got a superior product. Last spring, I ordered sheets and wanted to write a review of them in response to several other reviews that had been posted. They refused to   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

From Disappointed to Impressed- A Great Recovery!

by graciew, February 16, 2011
I wrote the previous review entitled "Disappointing and Incompetent".  Since writing the review, I have heard directly from Garnet Hill, and I feel obligated to report on their very impressive recovery. 

I was contacted by a competent and empathetic customer service representative, who promptly accepted full responsibility for the situation, explained the unfortunate chain of events, and provided a logical resolution to the problem.  Her communication was clear, professional and friendly.  

As previously mentioned, I have always been a fan of Garnet Hill's  products, and the sheets I ordered as part of the order in question are marvelous.  I am so happy that my trust in their service product is now on par with my trust in their physical products.  Kudos to Garnet Hill for a fabulous recovery! 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Disappointing and Incompetent

by mewmgo, January 31, 2011
A truly appalling experience with Garnet Hill.  Love their products, but so disappointed in their incredibly poor customer service and will look elsewhere in future.  Beware ordering from them if you are depending on receiving the items you   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Quality Declining, Customer Service Poor

by coreyandnicole, May 21, 2010
I've been ordering from Garnet Hill for years and am sad to say, I won't be shopping there any longer. After receiving a poorly constructed but quite expensive necklace from them and having the worst, most disinterested customer service experience of my life, I'm done. A lot of what I've ordered over the years has been hit or miss - a badly designed top that digs in all the right places, a durable, soft set of sheets, expensive towels that unravel on the gentle cycle and beautiful italian sandals. That's the nature of online shopping. But being treated poorly when you're sent junk is where I come to terms with the fact that nearly all of what they sell can be found elsewhere and I'll be doing just that - going elsewhere.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Love the quality and selection

by apense, April 21, 2010
Customer service is great, exchanges are free and 90% of the merchandise I have ordered is terrific. The few I don't like or that don't fit me perfectly, for whatever reason, I return or exchange by calling customer service. They ship the new item out right away and I use the return shipping label. My UPS man is kind enough to pick the returns up on his way everyday for free.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Quality doesn't match the prices

by happee, December 10, 2008
I've been really disappointed with the quality of some of the items I've ordered from Garnet Hill recently.  The $268 down coat I bought this year came with a cheap plastic zipper that I'm sure would break within a couple of months.  The $128 sweater I recently purchased because I admired the one a friend has looks nothing like hers.  It's a bulky, cheaply made imitation.  And, it smelled as though it had been sprayed with something sweet to hide the strawlike scent of the wool. 

I wrote a fair review of the coat on the Garnet Hill site about month ago--guess what?  It never showed-up.  I just wrote one for the sweater I'm returning, but I'm sure that won't appear either.

From now on I think I'll just stick to buying their pajamas.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I received a Garnet Hill gift card as a thank you. I must admit, I knew nothing about the store and really had no idea what they sold! Which makes my satisfying experience even sweeter. SHOPPING AT THE SITE It is easy to look   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

On-line order process needs a revamp.

by awebshopper, December 21, 2006
I ordered a gift card 12/2006 from Garnet Hill and paid extra to have it shipped one day. They sent it regular mail. When I called to follow up on the day after it was scheduled to arrive, they explained the mistake and offered to ship out another card. Unfortunately even though I called before 5pm, they didn't send out the package until the following day meaning yet another day delay. Customer service was no help. Even though I provided my work number to customer service, they left messages on my home answering machine. This is one of the few company web sites (as opposed to a mom & pop shop) that does not offer customers a shipping tracking number. Had Garnet Hill provided this information, I would have caught the error early on. A coworker then told me she had a problem with their web site earlier in the year. She placed an order and it was shipped to the wrong address. The items are nice and of good quality but the company's operations system is quite amateur. Use extreme caution when ordering from this web site.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

WONDERFUL!

by leahv2005, July 20, 2005
I found Garnett Hill through Shopping.com and I'm very glad I did!! They had the shoe I wanted in the size I needed for the lowest price I could find online. My shoes arrived within 5 days of order placement, which I am very pleased with. I will definitely shop Garnett Hill again!

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I live my life in constant search of a killer deal. Anything for a meager price that screams quality sets off the Invisible Deal Radar located approximately two inches above my head. Garnethill.com is one of those sites that tends to send my IDR spinning   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
We searched tens of sites for the perfect rug and we found it at Garnet Hill. We ordered it on Mond   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Garnet Hill Rocks

by kozmonaut, July 5, 2003
I love Garnet Hill. Their prices are high, but quality and uniqueness of their products make it all   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
This is the only site I know of that does not allow a customer to search by a keyword and can prove maddening. You must have the item number or else you're out of luck, unless you want to call the 800 number and hopefully this will occur during their   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I have been shopping with Garnet Hill for several years. They market themselves as a natural fibers store for home and family. However, their line of merchandise is also stylish and pricey. The quality is also usually very high. MERCHANDISE   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have purchased two flannel bedding items from them (on two different occasions) and I've never been happier. The first purchase was made by phone a few years ago, and when I asked them of the detail of the fabric pattern, they offered to send me   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I super-super love Garnet Hill. I love their sheet and bedding designs, their simple clothes for women and children, and their elegant shoes. The best thing about their online store is always being able to see their clearance items, which appear only   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating

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