Gap

Gap
 
Average Rating: 3.82/5.0 store rating
Customer Service 4
On-Time Delivery 4
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FRUSTRATING!!!

by kvbmd, December 1, 2009
I shop online A LOT.  Gap online is one of my favorite places to shop.  I've been ordering things from the Gap Brands (Gap, Old Navy, Banana Republic and occasionally Piperlime) for a couple of years now.  Their shipping used to be a lot   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Better than my local GAP store

by shaila7, February 14, 2008
I've bought two pairs of jeans on two different occasions from their online store only because my local GAP didn't carry the size I needed. So far the experience has been positive. Placing the actual order was very simple. I've not had any hang ups nor did I need to contact their customer service department for help.

I like the fact I can log on to my account and track my orders. Delivery always arrived on time, just like it states on the order summary.

Browsing the items on their website is easy and they provide multiple views as well as a "zoom" view when you roll over the item. The jeans I ordered looked exactly like it did on the site and have met my expectations.

Overall a great experience and I will definitely shop here again in the very near future.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I didn’t get all I wanted for Christmas- I wanted some clothes. But, I’m glad no one bought me any- because I’m rather picky, and hard to fit- a 0 petite in the pants to be exact. So, I usually have to go online to find a 0 and a petite. No big deal.   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
In starting this review, I will admit that I am extremely frustrated and angry with Gap Online. I find that their customer service department personnel are extremely arrogant and smarmy. Website Layout Pop-ups! Every time I log into   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
As all of the Gap online stores, the main front page is set up into sections. They show you a sale, a promotion, a holiday coming up or some other inane option and then have 3 others that all battle for your attention. It's crazy and annoying to a   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

This website offered affordable clothes at low prices with fast shipping.

by geor1845, April 1, 2007
I visited my local Gap store only to find that a clearance item that I wanted was not in stock. That led me to visit gap.com. Unfortunately I discovered that the clearance items listed on the website did not even include the one from the store and the items that were on clearance in the store were much cheaper in the store than online. Luckily I was able to find some shirts and jeans that were very affordable and fashionable. I ordered these items and was shocked to find them on my doorstep two days later! I had not opted for any sort of special shipping, but here it was, only two days later and I already had my order. Ihave to give credit for the speed of delivery. The website layout is very user friendly and it was very easy to complete my transaction.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Very nice, convenient, and easy.

by rubytuesdai, March 17, 2007
Their website is really easy to look around and there are always good deals to be found at Gap. They ship pretty quickly and I have never had a problem with any of my orders so far. I love the quality of their clothes and love the prices. Their sale items seem to always get cheaper and cheaper which is great if you find a basic that you want to buy more than one of.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Happy Shopper

by Candies3, March 14, 2007
I have been ordering from gap.com for a few years now.My kids are 16 through 2 years old so as you can imagine I buy a lot of clothes. And most of which I buy from gap.com. You can get great outfits that really look good and last a good long time.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I like ordering from gap.com because they have a pretty easy-to-use website with a lot of variety in clothing options. They recently redid the website to include a tool that allows you to see what sizes and colors are left in a particular article of   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

excellent shopping experience

by maeby, January 23, 2007
As for as on-line clothes shopping goes there is nothing negative that I can say about GAP. The best part is that you can return it at the store, in case the items look better on-line than they actually are.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Lousy

by picabofan2, July 11, 2006
I found a sweater on sale at gap.com. Yesterday, I had seen it in the store for $15 more, so I called the store to see if it had gone on sale. If it had, I would have bought it in the store to save on shipping. The store placed me on hold for over 5 minutes and after finishing my call 10 minutes later, I went back to the website to complete my transaction since it was still regular price in the store. The sweater had been taken out of my shopping cart and given to someone else!

If this is how gap.com treats their customers, I no longer want any part of their company. As a consumer, there are a multitude of other places to shop.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

A horrible mistake!!

by blebriard, May 31, 2006
I ordered a petite size from their online store. When it arrived it was the exact same size as the regular jeans in the regular store. When they asked me why I returned it the customer service people yelled at me telling me (via E-mail) that I had no idea how things were supposed to fit. (I guess with The Gap the customer is always wrong.)

Plus, it will take four to six weeks for them to process the refund.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great experience

by lyuba, May 14, 2006
Bought some shirts and skirts on-line for my sister. I knew that some of them she wouldn't like, so I'd have to return them. The order was processed fast and I also received a confirmation letter. I got my order couple days later, the day it was supposed to come. It was easy to track it down on-line. The shirts that my sister didn't like, she returned to a local store without any problems.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

shop by size, fast service

by krugerio, March 24, 2006
Gap.com really utilizes the best features of the internet for the customers benefit. The bets feature on their site is the shop by size which shows you what they have in your size rather than spending extra time seeing if it's available.

Both times I've ordered the shipments have arrived pretty quick.

The one draw back is their packaging which is basically a sealable bag. So far I haven't seen any problems with anything I've bought but it doesn't seem that safe from mishaps.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

over priced poor quality clothes ruin any experience

by jes3791, February 8, 2006
I missed the free shipping for spending over $100 and when I wrote that in the bizrate review they did go ahead and credit it to me which was something I wasn't expecting. I rated them high on customer service for that.

However the gap maternity clothes are really an inferior quality. There were very few styles I liked, but what I ordered was poor quality in design, stitching and especially cloth. The T shirt cloth is super thin and see through in all areas except where the material is folded or layered giving it an uneven appearance of normal quality cloth around certain areas and see through flimsy cloth in others. The material is very soft but the look just isn't how it appeared online. www.motherhood.com - motherhood maternity - sent clothes that were wonderful - great quality in design, stitching and cloth - a lot of effort was put into those clothes and the price was generally 1/3 to 1/2 off of gap prices - I won't be spending more money for a poorer product again at gap.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Technical problem

by junkot, February 3, 2006
Gap has clothing for men, women, kids and babies. As a woman, I do not like their style, so I didn't think I'd shop with them, but now I have a baby, when she needed a swimsuit last summer, I checked every baby clothing online stores I could think of.   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

The website being shutdown for so long makes no sense to me

by hindsight-2020, September 1, 2005
I have been trying to special order some jeans off of the Gap website for 2 weeks now. The website has apparently been shut down for several weeks this summer while they are constructing a new site. This is very inconvenient and seemingly unnecessary. I don't understand why they couldn't create a new website without shutting down the old one.

I went into the Gap store and they said- even they couldn't special order anything, because they order off the same site that the public does. It sounds really weird to me that they can not order something either. The folks in the store told me that the website was supposed to be up last week. And of course it is not.

I wonder how many customers the Gap has lost to competitors while their website has been down this summer. I haven't had this kind of problem with the Gap website before, but it is really taking them a long time to fix their website. For such a large company, I'm surprised.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Good clothes, Great customer service

by cschilds, August 23, 2005
I do like Gap - its one of my favorite places to shop - I love their clothes. But, beyond that I have found their customer service (in-store, on the phone and over the Internet) to be truly exceptional - it always surprises me. They will do everything they can to help resolve your issue. Once I wanted a shirt online, but when I went to buy it was sold out - so I called Gap and they found one for me and shipped it out free. And that is just one example of their great service.

Also, if you have a Gap credit card, if you use it they will send you coupons and discounts periodically.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great shopping, great delivery

by carlybee, December 27, 2004
Finally a place to buy trendy jeans for tall, slim guys. Very few stores sell stylish jeans in 36 length. I was able to not only order the right size for my son, but also found some nice sweaters in his size as well. The delivery was right on time, which was great at the holidays.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Gap Online Store is almost as much fun as shopping in the store! I love shopping www.gap.com because they have some awesome deals in the clearance section that you won't find in the stores. If you know your size, you are in luck and   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
An online compliment to its brick and mortar stores, Gap.Com is an excellent example of a retailer using its online shopping store as an extension and expansion of its retailing, instead of just a new place to sell the same things. Like Gap stores   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Slow, sloppy order handling

by common311, January 10, 2004
Slow, sloppy service! I placed an order from both gap.com and bananarepublic.com. Both orders did not ship until 7 days later, and one item from each was canceled (on day 7!). gap.com notified me, bananarepublic.com did not. I haven't received the BR order yet, but the gap.com order arrived and the packing list was wrong. The total $ included the canceled item (NOT listed though). They also sent an email, but it listed the canceled item, and the correct charge.

Also, gap.com's order status listed my order as shipped the day I ordered it, but two years earlier with an invalid shipment tracking #. bananarepublic.com doesn't even offer order tracking from the website.

Sloppy order handling. Both offered 10% off the next purchase for canceling the item. That will barely cover shipping! Don't think I'll try them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Great Place To Shop

by julienneparker, December 31, 2003
Don't Feel Like Going Out?? Shop online!! The Gap has great customer service, and great clothes. Yes, they can be a little high in price, but they clothes are hip and comfortable. Fast shipping and easy returns!! Highly Recommended place to shop online!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Awesome customer service response

by kiinkawaii, December 16, 2003
I have ordered clothing from gap.com for about two years now. I have always been satisfied with the ease at which I can shop for items on their site and with the manner in which the items are shipped. I also appreciate the fact that I can return items to any of their retail locations.

Recently, I was surprised, when an order came just a little late and the customer service department sent me an apology and gift certificate, even though I didn't complain. It is clear to me that gap.com customer service goes above and beyond to provide the best possible service they can.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I would do it again in a heart beat...

by teogirl, December 13, 2003
I ordered 6 or 7 items from Gap.com...They were very quick to confirm my order...I also received an e-mail letting me know I could save shipping fees...I was able to track my order easily...Received the order a day before I thought it would get to my house...Since I had ordered several items in different colors and sizes, I knew some items would be going back...I just went to my local store, brought the receipt and the items to return...Store clerks were very friendly, and made the process very easy.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

excellent

by annelaura04, December 9, 2003
I was most thrilled that Gap sells "X-Long" jeans and pants on the internet. They always arrive on time and are long enough for my legs! The customer service people have been very helpful when I've had a problem, too! Use this whenever possible!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
The folks at The Gap have always been able to spot a trend. Owners of the clothing chain by that name, as well as niche stores like Banana Republic and Old Navy, the company is aggressively seeking a web presence. Things have not looked this bright   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Always great!

by seemoreglass, August 3, 2003
I shop at the Gap online all the time, and I am consistently satisfied. They've always got a huge   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I don't like to shop. What is a treat to my wife is a chore to me. But I like stuff as much as the n   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Horrible!

by sbelle, June 20, 2003
it has been a month since I placed my order and, according to gap.com customer service they have no   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Avoid Gap.com. They are the most inept e-tailer I have ever dealt with. Problem number one was that Gap.com says that orders will be received 8-12 days after ordering. This is longer than the normal 5-7 days I’ve encountered on other web sites.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I am addicted. Not to nicotine, alcohol, or caffeine…but to something much more destructive. Gap.com.

Of course I’m also a huge fan of the actual store, but after years upon years of shopping at Gap, I’m well   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Prices at the Gap seem to always go down. I remember when it was possible 15 years ago to buy jeans for under $20 and t-shirts under $10 and it is still possible today. This makes the Gap a great place to fill in all of those basics everyone needs:   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I used to teach acting in Brookhaven, NY. A couple of my students and I have remained very close. Doug, one of these former students, and I exchange gifts every year. This year, Doug gave me a gift certificate to GAP.

  Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

GAP

by jumbel, October 19, 2002
REally great online site. Great selection. Varity of products. Great prices on sale items. I like using the online store as there are no Gap stores close to me. They seem to have as much selection on line or maybe more than the times I havee been in a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Gap.com doesn't know how to do Christmas.
I ordered two Christmas gifts from Gap.com. I paid for wrapping and even though the two gifts were being sent to the same location, I was forced to ship them separately. I gave them a separate billing   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Gap.com

by ary18, July 23, 2002
Tried and true, we've all been shopping at GAP for as long as we can remember. Their service online isn't half as snooty as it can be in person, and their selection far surpasses that of the in-person stores. They carry sizes online they don't have in   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Gap.com is such a great site. It has all the latest fashions and is so convenient to use! Whenever I buy clothes online, I always go to Gap.com. They have sizes from 0-20 (for women). Also, if something does not fit right or if you just feel like   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I’ve been buying kids’ clothing here for years, both for my own kids and as gifts, and have been very happy overall. The best part is that I rarely have to take my kids shopping for clothes anymore! For jeans or pants, I find one of the basic styles   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
While I really enjoy shopping at Gap.com and have an overall pleasurable experience, there are a few kinks that need to be worked out in the system. But first, the pros:
Gap often stays true to it's original purpose to give you good clothes for a   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 3/5.0 store rating

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