Frontgate

Frontgate
Average Rating: 2.61/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Poor serviceĀ…

by busymomnb, January 25, 2014
Very disappointed!!! I have ordered many things and have had sub-par service.  I would expect red carpet service for the high-end pruducts Frontgate sales.  I placed an order for 4 barstools September 5, 2013, and just received my 4th email notice that the stools have been delayed to April 4, 2014.  I do believe that 7 months is a rediculous amount of time to wait, I could have had them hand built and received them by now.  If I didn't really want these particular stools (that can not be ordered from the direct manufactor) I would and am considering cancelling my order.  Very frustrated!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

FRONTGATE STIFFS CUSTOMER OUT OF $100 PROMOTION

by xnashopper, December 16, 2013
I ordered some goods from Frontgate with the promise that I would receive a $100 promotion card within 4 to 6 weeks.  Frontgate claims it emailed a promotion code, but I never received it and they wouldn't send any kind of proof they sent the email.  They refused to stand behind their offer saying that promotion had expired.  I would rate them an F for not doing what they promised and when inquiring with customer service, they didn't care to help.  We have been a good customer in the past, but no more. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Order changed without customer intervention

by wonder1111, November 26, 2013
I will never again place an order with this company or refer this site to anybody. I placed an order for "Breville the Barista Express" an Expresso machine and my order confirmation also said the same. But I got an email from them it said that my order is for "Breville the slow cooker". I immediately called the customer service they said that it is some goofy happened on their website and told me that I will receive the Expresso machine that I ordered. After a week I checked my order status on their website and it still said it is slow cooker so I emailed them. Didn't get nay response. Later called them and they said that they cant mail the Expresso machine for the price I paid and have to pay $200 more to get that machine. All this looked like a scam to me. So BE AWARE BEFORE YOU ORDER FROM FRONTGATE.COM...DONT BE FOOLED JUST LIKE IT HAPPENED TO ME.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I have used Frontgate many times in the past, but after this unethical holiday order change, I am questioning the financial integrity of the company and cancelling my order.Three weeks ago I spent a great amount of time comparing Christmas trees   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I never received any tracking info on...

by Frontgate Shopper, July 12, 2013
I never received any tracking info on my order and found the product of very high quality but it was a bit pricey for my budget.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very frustrating- a lovely expensive gadget is just useless

by srmerri, January 31, 2013
My daughter bought me a beautiful wood charging station for Christmas 2011. It arrived in April 2012. I have had nothing but aggravation with it- the electronic connectors for my iPad and Blackberry have fallen apart. They did replace the iPad connector but I have been without the Blackberry connector for months dispite repeated promises. My overall satisfaction is
very low. Unless you want a beautiful wooden box to sit on your dresser- don't buy it.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

2 day shipping did not happen.

by noied55, December 11, 2012
I recently ordered Christmas wreaths from Frontgate and paid for 2 day delivery. Today I got a notice that they will be delivered in 7-10 busness days, which means they will arrive about Christmas eve. When I called they informed me that I cannot cancel the order or recieve a refund because they had emailed me to let me know of the problem. Unfortunately, the email was sent from someone at a company with a different name and it went into spam. All email about my order came directly from Frontgate, with the exception of the one telling me about the delivery change. One gets the sense that they hoped I wouldn't notice so they would get the sale.

Don't order from Frontgate if you need speedy delivery. You don't necessarily get it.

Update: Wreaths did not take as long as the notice said they would. They ended up being shipped from within the state I live in. They were only one day late. Frontgate also did not charge me the extra amount for the 2 day shipping. If I had happened to live on the other side of the coutry though, it would have taken a lot longer.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I had been a happy Frontgate shopper in the past, so I was confident that I would be happy with my selection and did not mind the cost of the items.  I had only one problem in past orders, it was minor and it was corrected.  This recent   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
HORRIBLE!! I don't know why I agreed to give them another chance. For the third time, something I ordered is not available. Warning do not order anything-- even "experience frontgate items" are not really available. Do not waste your time looking at   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

easy to order on line

by rlewin, June 16, 2012
I was dissatisfied with quality of beach towels.  Towel threads come apart at first washing.  The towels are made in Brazil but are not a high quality material. 

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Unreliable delivery times - poor customer service

by wabcaves, June 2, 2012
First time- LAST time customer. Ordered rug and pad (in-stock)weeks ago. Received pad within a week. After 2 weeks, I called to inquire about rug. Told it was back-ordered for 2 more months. Very disappointed that there was no communication to me that the carpet was backordered - to me is poor customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
First time customer who has had a very unsatisfactory experience.  After opening the box, there was no receipt.  Neither was a receipt sent by e-mail.  Even checking status order online does not provide an accurate assessment as the total   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Over promise and under deliver

by bwj65, May 25, 2012
They lie to you in small increments.  Customer Service = Lip service
, I will find other places to shop. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Poor quality, no support.

by rmaid, March 30, 2012
Received a Dopp Kit with a battery/charger, item 46966.  The battery charger failed (no longer charges), so I contacted Frontgate about replacing the unit.  The response was a terse 'No we don't have parts'.  The bag itself is nice, but without the charger it is grossly overpriced.  I would recommend that you shop elsewhere.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

super

by Frontgate Shopper, March 15, 2012
super

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This is my first time shopping at...

by Frontgate Shopper, February 25, 2012
This is my first time shopping at Frontgate, and I found that they have high end items from the home that you won't find anywhere else. I was very pleased with my purchase, buy I do wish I didn't have to spend as much money as I did and that the item had been on sale. Everything I want on the site is either not on sale or a bit too expensive right now, but the quality of everything is exceptional.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This is the worse on-line story i have ever dealt with

by a5534, February 1, 2012
I order medium luxury down pillows. They sent me the wrong order 5 times. I have spent over 10 hours calling these people and trying to get their issues with ordering handled to no avail. They promised me they would not charge my credit card. Well they did. I had dispute it with my credit card. Frontgate claims I they never received the last pillow set back. Oddly, I sent the last 3 pillow set back together. Apparently, they received 4 out of 5. This company is horrible customer service is terrible!! They always say sorry and repeat the same error over and over again.
PLEASE SAFE YOURSELF AND SKIP THIS COMPANY

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

It was a pleasant & easy experience.

by Frontgate Shopper, January 8, 2012
It was a pleasant & easy experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I have just ordered from Frontgate for the second time. The first time I ordered an item while the "Spend $100 Get $100" gift reward promo was going on about a month ago. (The promo is basically a $100 gift card, in the form of a special code received   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
My husband and I recently purchased a new home and were excited to furnish it with quality items. After searching several stores (online and local), I decided to acquire a beveled glass firescreen from Frontgate.That was my first mistake.From the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Shopping at Frontgate was by far the worst consumer experience I've had in along time. First product I purchased broke quickly. I got a refund. When the same item went on sale a few months later, I tried it again. It, too, broke but just outside the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Not pleasant!

by pfranson10, December 1, 2011
Frontgate has provided a number of quality items to our home over the past 7 years; HOWEVER, during the past year, I have received catalogs that had coupon offers which were expired and when customer service was contacted, they could not OR would not help.  When I asked if the coupon from the catalog could be applied to my purchase order and mentioned that we spent a lot of money with Frontgate and that the catalog came AFTER the coupon expired, the comment was that EVERYBODY spends a lot of money with Frontgate - VERY EXPENSIVE catalog store!!!!  The customer service rep refused to help in any way...result...my business will NOT be going to Frontgate and maybe when you read this, yours won't either!!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
 
Very nice merchandise, no questions asked returns with free shipping, but pricey and their shipping dates are totally unreliable. Don't order from them if you need the item anytime in the near future, and DO NOT rely on the ship dates they   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Poor customer service

by cozysdad, November 15, 2011
I will no longer attempt to purchase anything from this company. On multiple times after placing an order I am informed that it was no longer available. The last straw was tonight. At least this time over the phone I was told everything I wanted to order was no longer available. Why bother spending the time to purchase items for the Holidays to only be told sorry not in stock. Glad I recieved a discount card from them. 

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Buyer Beware. Spent many hrs. on furniture they don't actually have

by triciawg, October 14, 2011
Horrible Frontgate shopping experience. I used to love this store.
Picked out expensive outdoor furniture after hours of research.
Waited overnight to order sofa and it was gone (my fault) but did order matching table and chairs. Two days later confirmation reads that the chair order is cancelled but my credit card has been charged the full big bucks amount. WTH?
I have had this experience twice now that the inventory they are advertising on their website is NOT the inventory available. Who has time for this?? I researched and agonized for hrs over this purchase.
Called customer service. So surprised. They are not helpful.
Where did frontgate go? They used to be great.
My advice? Stick with the companies who know how to sell on the internet and have excellent customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Bad experience and won't shop here again

by greenfj, September 6, 2011
Very poor customer service.  Recieved a gift from my sister in law for my birthday.  It wasnt practical so I returned it.  I contacted them and they let me exchange it for a pool float and pay the difference.  They called for my credit card two times because they could not get it right and the item never shipped.  Called weeks later and they said the order was cancelled because it was sold out!  Never bothered to let me know.  Way overpriced also. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
Do not shop at this company!  Period.  Misleading catalog and online advertising. Innaccurate real-time inventory system. Internal Order System reporting errors.  No reasonable or resolute customer service.  I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible customer service. My order was never delivered.

by nannert, August 2, 2011
I ordered 2 chaise lounges from Frontgate.  They were shipped on June 29th.  I received an email on July 13th that told me I would hear from them within 2 days regarding delivery.  I heard nothing.  I called 4 days later and was told I would hear from them within 2 days.  I did not.  I repeated this process 4 or 5 times and was always told they would be calling me to set up shipment.  I finally cancelled the order after a month of this.  The customer service was awful.  Only one of the many people I spoke to even apologized.  She also told me that my experience was not uncommon.  I cannot imagine ordering from this company again!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Deceitful Advertising!!

by vanbuma, July 25, 2011
Frontgate advertised a "reward" program where purchases of $2000 qualified for a $500 reward certificate.  I placed an order for $2300 and waited patiently for my reward certificate.  I had planned on making another large purchase.  When I didn't receive it, I called.  They said that since I used a "free shipping" discount code, the purchase did not qualify for the "reward".   My receipt showed $237 in shipping charges....doesn't sound like free to me!  Well, they continued to explain that the free shipping only applied to the UPS portion of my order.  The truck delivery was not free.   So, not only was "free shipping" misleading, but their "reward" program is also misleading.   I will not buy from Frontgate again.  The quality does not justify the exhorbitant prices and their deceitful advertising. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Great Service!

by hmickyz, April 7, 2011
I shop Frontgate all of the time. I last purchased Lynx headphones with the free Ipod. Both products arrived quickly and their staff was great.

I also purchased Backless barstoools, they did arrived damaged by UPS (it looks like the driver took a baseball bat to the boxes!). I call Frontgate, they were great! They took care of getting me replacement product quickly and were very friendly.

I order a lot of items online and by far out of all of the companies I've dealt with including Amazon. Frontgate was the most responsive and most friendly.

I will keep shopping because of the service and their willingness to correct issues quickly.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Like a previous reviewer I wanted to review an item I purchased directly on the Frontgate website but was unable to as there is no way to do so. Ordering was easy on the website, photographs were lovely options clear. Product descriptions are pretentious   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
After battling with lights on our old pre-lit tree for a few years, we decided to upgrade with a Frontgate fraser fir flip tree. Ordering was easy and we were fortunate to get free shipping using a Wall Street Journal promotion. The tree was delivered   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Very disappointed in a gift item (wooden Royal Nutcracker Music Box) purchased from the Frontgate online store; unfortunately, couldn't find a way to review it for others on their site (or any other) so here I am on epinions, hoping someone else doesn't   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

It was all I expected- I am giving as a...

by Frontgate Shopper, December 16, 2010
It was all I expected- I am giving as a present. Very happy with the gift. Dianne Wells

  I would shop here again
Overall Rating: 5/5.0 store rating
 

NO PROBLEMS

by Frontgate Shopper, November 27, 2010
NO PROBLEMS

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This was a gift which arrived on time.

by Frontgate Shopper, July 29, 2010
This was a gift which arrived on time.

  I would shop here again
Overall Rating: 4/5.0 store rating
 
I recently ordered two sets of Pro Series III Solar Landscape Lights (the uplight sets). I had looked at several of the big box stores and wasn't thrilled with what they offered. I needed an offsite solar panel as I needed to put the lights   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible customer service and cheap product

by terrie412, April 26, 2010
We ordered 5 of their pool floats in the past. We never had any problems with them so we never had to talk to customer service.

We just ordered the hanging pool float rack so we could hang up our floats.  It was supposed to hold 6 floats.  We were disappointed when we got it out of the box.  It is flimsy and cheaply made and we were not confident that it would hold our 5 rafts.  It didn't.  It broke in a couple days.  I called Frontgate and the customer service was horrible.  The lady starting making excuses telling me that if I wanted something more sturdy then it would cost me more than the $99 I paid??  Then she tried to tell me that the rack would make a great towel rack???  So, now I'm out shipping costs and won't buy from Frontgate again just based on that experience alone.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

very poor customer service and quality

by lhasav, April 6, 2010
I will never buy from Frontgate again. I should have read these reviews first before I considered ordering from Frontgate.
The customer service is very rude, unprofessional and NO help at all.
Frontgate claims they have quality furniture, but yet I have return many items due to defects. I have only bought outdoor furniture,pool float and clock.  The pool floats leak oil when you remove them from the pool, the clock stop ticking and now I am dealing with the chaise chairs.  The chaise lounge chairs are 200.00/ea and i only had them for 2 years and the vinyl has turned color. I have asked for help to have the vinyl repaired and i'm told the 1yr warranty has expired, they have no repair shop and they are UNDER CONTRACT and will not give the manufacturer. So basically I put out 800.00 for 4 chaise lounge chairs and they look like.......Its absolutley upsetting!
NEVER NEVER NEVER will I order from Frontgate and NEVER will I EVER recommend them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Loved the Dog Pillows! Got one for my...

by Frontgate Shopper, March 29, 2010
Loved the Dog Pillows! Got one for my puppy and 2 for gifts and the monogramming for FREE...that just pushed the sale through for me. We have been looking for these large soft bones everywhere and very happy to find them and get the names too!! Everyone is Happy, especially the dogs! :)

  I would shop here again
Overall Rating: 5/5.0 store rating

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