Folica.com

I bought a Solica professional flat iron from Folica.com.  I received a 2 year warranty for the item, which I thought was unusual, but nice.  What I didn't realize was that the product breaks down in 2 years and one month.  It just stopped working exactly one month after the warranty expired.  I have treated the iron well, used it regularly, but not every day.  Having spent almost $100.00 on the product, I didn't expect it to last only 2 years.  I have $20.00 hairdryers that last longer.  I talked to customer service and they just said 'tough luck'.  I do not recommend Folica.com because now I'm not even sure that the product they sent me was new; it might have been grey goods (a refurbished item).  Folica.com is not a company that can be trusted and I do not recommend them.

 I would not shop here again

If you are not from the US, don't buy their product from Folica. 

I bought my sedu revvolution 4000i hairdryer and I can't use it in Britain. The voltage is unsuitable to the country and you can't use any other adopter too.

I lost total of £50 for shipping to Britain and refund to them. They don't pay for the delivery cost. I though I would save money buying the hairdryer from FOlica but I end up paying more. I just bought one in Space NK which cost £150. Put in simply, I actually spend the hairdyer for £200. 

I wish they mentioned on the website. Never buy from them again.

 I would not shop here again

Im am very disappointed of folica.com for their poor shipping service. I have been waiting for more than 10 days (I live in a big canadian city so no reason for that) my shipment had problems with fedex delivering it and I had to pay 25$ for custom fees as the website dont pay for them. So even with the special for the hairdyer I had to pay around 50$ more for shipment and customs. Ridiculous and not worth it at all. When I complain with the customer service, they told me that it was not their problem. All I know is that I will not order on this website ever again.

 I would not shop here again

I ordered a pink Sedu Revolution from them back in September (it is now November) and I got the standard free shipping. My first order was held b/c there was an error with my billing address. However, that was my banks fault. I cancelled that one and placed it again and it came within a few days. The order promised a gift with purchase and I thought it was the travel heat pouch. What prompted me to write this review is that I came home (to another state) for the holidays and found that there was an additional gift with purchase which was W magazine. I got pretty excited about that. Although, they did send it to the wrong address I easily had that changed. One more thing I should mention is that they had a recycle program where I was able to get a $40 off coupon for my order by sending in my old flat iron (which was really cheap and cost less than $20)

 I would shop here again

I went to purchase a hair dryer, hair brush and tease comb from Folica and they wouldn't accept my platnium American Express credit card. They wanted verification of my identity so I emailed them a scanned copy of my license. They wouldn't accept it. My license is from Florida and I now live in California, I offered verification that I worked at a large studio in Burbank, they wouldn't accept that either. I offered to have them call American Express so they could verify for themselves that I was the card holder and that my Burbank address was on file with American Express but they wouldn't do that either. I wasted time, had an awful customer experience and I encourage everyone else to shop elsewhere. They made me feel like a criminal - it was a terrible experience.

 I would not shop here again

I ordered from folica.com because they had a promotion going. After placing my order & reading so many negative reviews, I felt weary about it...especially since I never received a confirmation email. This was all on a Friday night...now, a week   Read full review...

 I would shop here again

I've never been so impressed by an online site! The deals they have are amazing - I ended up ordering an iron I'd bought previously at $139 on sale at Folica for $79. On top of that, they had some sort of a deal going that alotted 25% discounts to anyone buying two products. I ended up adding a $15 lotion to my cart just to see how the math worked out, and the total came out to $72 including both items. PLUS they threw in a free crimper iron. Not something I use but who can say no to a free ceramic iron! It came literally one day after ordering it. Everything was in perfect condition. I'll definitely be purchasing my next big hair product from this site.

 I would shop here again

Noticed our bank account charged an unauthorized $120 by folica.com.
When we contacted customer service we were told that it didn't matter that the person who ordered listed an adress that didn't match our credit card billing address because Folica's system is not automated and does not check that  billing and credit card info matches.  So, someone in California got a lovely shipment of products at our expense.  The customer service rep was kind enough to share that info with us.

 I would not shop here again

I live in Canada and I ordered a Caruso Hairsetter and Emjoie hair remover from Folica. I had already paid for all the shipping fees while checking out, and yet Folica didn't tell me that I would be charged an extra 25 dollars for duties once the package arrives at my door. I have shopped numerous times on US websites before, and never have any vendors allowed the customers to get charged pointless customs fees. Usually what they would do is declare the items as "gifts", so no duties would be charged. But Folica does NOT care!! And when I contacted customer service, the lady was very rude about it. I would never purchase from this website ever again, because it's just asking for headaches!

 I would not shop here again

I ordered a Conair Infiniti You Wrap and Wave Ceramic Styler from Folica and received it only a couple days later. Though the shipping was stellar, I received a $26 brokerage fee -- if you live in Canada, please note you will pay around $30 to UPS, which   Read full review...

 I would not shop here again

I purchased a Croc flat iron from Folica because they had a decent price.  I have had nothing but a great expeience with them.  8 months after puchase my Croc died- I was afraid I would be without it for 2 weeks or claim that somehow I caused the failure

I had a replacement within 2 weeks-  they have been very easy to work with.  

 I would shop here again

I regret doing business with them. I bought two straightners last week. Today I find out that they are cheaper and included accesories. I called to see if they can ship these accesories to me since I just barely bought the items a few days ago for a higher price, her response: you have to return them and buy the item with the accesories. What!! It is the same thing! Why not just ship the accesories?? Every other company does this or at LEAST offers a partial refund....specially during the holidays!
I wish I would have made my order with someone else that takes care of their customers. They just want you return the item that way you have to pay for shipping and hopefully decided against.

If I return what I bought from them to get the other item it is not going to be cheaper for them. It will just make me spend money for shipping!

 I would not shop here again

Wretched, rude, unsympathetic customer service. I've had a Solia flat iron for 5 months and have only used it 10 or 12 times. I found it snagged my hair and wasn't that great an iron, but whatever--live and learn. However, then it started making popping/crackling sounds when I used it, which obviously is a danger sign.

Folica wouldn't allow me to return it. They were willing to let me exchange it, but wanted to charge me $10. Um...what? You send me a defective, dangerous product, and you want to charge *me* 10 dollars to send me another one of the same crappy product--which, for all I know, could have the same dangerous flaw? IMO, they should pay me, since I am the one who has to print/fill out the forms, pack it up, go to the post office, etc. Utterly pointless. My suggestion: stay far away from Solia and Folica.

 I would not shop here again

I bought a $50 folica e-certificate for $25 through Hautelook.  When placing my folica order online, my order was over $50, so I received free shipping.  When I applied the e-cert. in the promo box, my total dropped below $50, so it then   Read full review...

 I would not shop here again

always great!!

 I would shop here again

They had what I wanted at a competitive price, which is good, but their processing and shipping was super-slow. I had to pay for shipping, no codes to be had, and it was still at a snail's pace. I have used other suppliers and used free shipping and rec'd my products in less time. It took them four days simply to fill an order with two common inventory items, definately a problem.

 I would not shop here again

When I first place my order online it didn't went through and with the help of Folica customer service. I place the order over the phone and they were very helpful and pleasant. They also follow up with me with a returned call as well. I will definitely continue to shop at Folica.com. Thank you for a great servcie. Iris Ayala

 I would shop here again

Good Site and products however MANY of the products I wanted dto buy were "out of stock" so I would look for similar products of the same quality and they too were "out of stock"

 I would shop here again

good product selection, fast shipping

 I would shop here again

Unfortunately, the jar of hair masque was just thrown in the box without being in a plastic bag. This caused the jar to leak in transit and get all over the other items.

 I would shop here again

I loved being able to recycle my old hair dryer and receive a $40 coupon towards a new one

 I would shop here again

I have placed 2 orders on this site.  The first arrived with a $40 bottle of shampoo cracked & dripping.  The second order was ordered 2 weeks ago & still has not arrived.  I called and asked for my money back - they say it is my responsibility to pay return shipping.  What scam artists.
DO NOT ORDER ANYTHING FROM FOLICA.COM.

 I would not shop here again

Product easy to find as this was my first time ordering. I am happy.

 I would shop here again

love my items and the customer service. was not overly happy with ups shipping service, they were much slower than quoted

 I would shop here again

The best and quickest service ever!!! I will definetly be ordering again soon....

 I would shop here again

Excellent prices on good quality flat irons. Their promotions are great deals!

 I would shop here again

I originally wanted the B&B surf spray but were out. So I got something comparable that will do for now. All in all the products they offer are great and would definitely shop there again. :)

 I would shop here again

I was overcharged $79.99 (the value of my "free gift"). I sent an email that I was overcharged and phoned Folica when I had not received a response within five hours of my initial contact. The Folica rep. confirmed I had been overcharged and said I would see a credit to my account in nine days. I asked if I would have email conformation and she said "no". I then received an email about my "return" saying my account would be credited in up to 30 days. I did receive my products promptly and in good condition and my card was actually credited within days for the mistake, but I would be reluctant to shop with this company again due to the lack of customer service and my concerns about returning if something goes wrong.

 I would not shop here again

Wonderful experience. I enjoy shopping at folica.com and will more than likely shop there again.

 I would shop here again

Once again great product.

 I would shop here again

several of the items that I wanted were out of stock so that was disappointing

 I would shop here again

Fantastic! Great service & they guarantee products are authentic!

 I would shop here again

Sometimes out of stock for certain products, but the discounts on available products are fantastic. My primary merchant for hair products.

 I would shop here again

Excellent service. I am very happy with the product.

 I would shop here again

This is the second purchase that I have made from Folica. I am very pleased with their product lines and pricing. Their customer service is awesome. I will definitely purchase more from them in the future and recommend their website to all my family and friends!

 I would shop here again

Excellent service. Had a little glitch with the website, but the human staff on call took care of the problem instantly and perfectly.

 I would shop here again

Have purchased products from Folica.com several times already and am always pleased with my shopping experience.

 I would shop here again

merchandise was what I expected

 I would shop here again

Folica.com is a great website that provides superb deals & prices and also has excellent costumer service & return policy. Folica.com provides your all of your hair needs. Highly recommended for a anyone who wants a good hair day.

 I would shop here again

Service was good. Returned one item and received an email in a timely fashion that the product was received and when I might expect a refund. Again all of this was done in a timely matter.

 I would shop here again