Eddie Bauer

Eddie Bauer
Average Rating: 3.18/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Scary Big Brother?

by beeetleworn, April 10, 2012
Last week, I used a birthday reward at Eddie Bauer for a jacket. I don't normally shop there, but liked the jacket. A few days later, I got an email that my jacket was on its way AND that 2 more items were on their way. I had never looked at anything else to purchase and somehow a skirt and shirt IN MY SIZE were on their way. Huh???

I immediately contacted Eddie Bauer that I'd never even been in the shirt or skirt departments and tried to stop the transaction. Already too late. Now I have to deal with returning crap I never in my life even saw. Who got my credit authorization to do this?

Has this happened to anyone? Is this a new desperate marketing scheme -- they buy the products for you, in hopes you may keep them??? Leaving the onus and pain to you to return them.

It's very, very worrisome. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
My recent shopping experience with Eddie Bauer Online Store was not very good, but their outstanding customer service really made up for it.  To make a long story short, my package was shipped via FedEx and handed over to the USPS (according to the   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I placed a $250 order with Eddie Bauer online Sunday morning.  By Tuesday I had still not received an email confirmation that my order had been received or shipped yet so I called to inquire.  I spent over an hour on the phone with 4 different   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible!

by wcnelsons, October 29, 2009
I placed an order with Eddie Bauer one week ago. On their website, they are very vague regarding their shipping methods other than to say that they use a variety of shippers, including the US Postal Service. So, I put in a post office box number   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I love Eddie Bauer Clothes, back packs and shoes. They are always well made and last forever. However, the online shopping process can be a downer. I often shop the sales. I will find something that I love only to add it to my cart and find out "it has   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
When it comes to clothes, I was for years pretty much an exclusive Talbots shopper. I had a store credit card and would often buy stuff from Talbots online. But last summer I found myself ready for a change in style. I remembered liking Eddie   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Not Recommended for Canadians /Bad Service and Exhorbitant Charges

by catknit, May 11, 2007
If you are in Canada do not order from Eddie Bauer unless you are desperate and cannot find clothing anywhere else. While their clothes are good, their service is terrible.
They use UPS for shipping- the worst possible courier for shipping to Canada- exorbitant charges and bad service. Returns are an enormous hassle. Unlike their competitors like Talbots, L.L. Bean or Land's End, they do not give you a Canadian address to return your goods. They make you ship them back to the U.S. at your expense, then complete all the customs forms yourself and apply to CRA for a refund of duties as your own importer/exporter. This is analogous to a doctor making you take out your own appendix or a dentist requiring you to do your own root canal. If they cared a wit about their Canadian customers, they would meet minimal standards of customer service. I do not recommend that anyone order from them until they offer competitive, efficient service

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
When I place an Online order there is usually little fanfare associated with the transactions especially when reading reviews about the website as this generally gives me an overall idea as to what awaits if I make a purchasing decision. A few weeks   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Disappointed in lack of customer service response

by kanjigirl, October 14, 2006
I purchased a corduroy jacket, received it in about 7 days and it was too large. I returned it for an exchange to a smaller size, and about 7 days later got an email saying that they'd received my return and were processing it.

After 10 days, I emailed them again asking where my order was... they replied saying that because of 'changing fashion trends' they had run out of my size and could not reorder it. This is very disappointing, particularly since they apparently weren't going to contact me about it and let me know.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Decent Merchandise; Lousy Shipping & Customer Service.

by mrcookiebar, September 25, 2006
After a good experience with some similar EB products, I ordered some luggage from Eddie Bauer.

Since I was in a hurry, I paid extra for "Three Day Delivery".
It's been almost a week and they can't/won't tell me when it will be delivered. I spoke with a CR named Trisha that seemed as if she couldn't care any less.


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Eddie Bauer is: a retailer with over 380 locations throughout North America. The company was founded in the 1920's by Mr.Bauer, who was an avid outdoorsman. Their creed is: "To give you such outstanding quality, service, and guarantee that we   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

HORRIBLE

by mulanfreitas, May 25, 2006
The order is taking forever. I was hoping my order would be here in time for a social gathering I have to go to, but it is still yet to arrive. Now I must go out to the stores to find something to wear. So completely annoyed. They don't allow you to track your shipment. I will never shop Eddie Bauer on-line store again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Worse experience ever

by idoni, April 24, 2006
I agree with others that I love the clothes... but don't order from the catalog or on line... you pay more then any other retailer, it takes longer then anyone else... more then 2 weeks... they lie!! My order was lost, so they sent me another order, which I had to put up a fit to get shipped for free... when the other order came, they charged me full price with shipping and had me ship the second order back... when I complained... they could have cared less. I shipped it all back and now trying to get my credit card credited back has been a nightmare... they are about as helpful as a slug. I have shopped with them for over 10 years... no longer!! Total thumbs down!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Total disregard for Customer

by mawdsley, February 17, 2006
I placed an order on-line for two items on February 4th. I followed the package on line and it was scanned into my local post office on February 10th at 7:46 AM. My order confirmation stated that I would receive my order in 7 to 10 days (no mention of   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

HORRIBLE CUSTOMER SERVICE

by lion4130, February 15, 2006
I ordered on line from Eddie Bauer Outlet and the NEXT DAY the same items I ordered the previous day went on sale for 30% less. I called customer service to process what I believed to be a simple price adjustment, but was told "we cant do that". I explained that if I had made the same purchase from a reatil outlet there would be no problem returning the items and then making another purchase. They didn't seem to get my point. Sooooo, I e-mailed my concerns to the "customer service" department. I was sent a "scripted" reply about the "deep concern" they had for my less than stellar shopping experience in which my name was spelled incorrectly. Lotsa warm fuzzies on that one!!! Anyway, guess I'll just live with being a day late and a few dollars short...I still believe that they make a decent product worth buying, if you are able to get it on sale or at a retail or outlet store. However, the shipping and handling charges are some of the highest in the business and the customer service is a joke. GOOD LUCK!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Let me begin by saying that I LOVE Eddie Bauer clothes. The sizing and quality consistency is great. The prices are a tad high, so I watch for sales frequently. The clothes I purchase from these guys seem to last forever. I recently threw out an   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Eddie Bauer Does Not Honor their Own Return Policy

by wmuboy, December 14, 2005
I returned some items to Eddie Bauer by mail. They kept my clothes and refused the process the exchange. I followed their return policy exactly as stated, but they still refuse to operate honestly. I recommend staying away from Eddie Bauer.

They should either send me my returned items or process the exchange. They cannot keep both!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I have been an Eddie Bauer customer for many years with few problems. On October 18th we ordered some items and checked standard shipping... big mistake! The expected delivery was October 31st. October 31st came and went, so I called customer service and   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellent choice for Big & Tall guys

by gbickel, October 26, 2005
Being a Big & Tall man, I often find it difficult to find clothing in my size, and when I do, there is usually and extra charge for the large sizes. That was until I found Eddie Bauer on-line. I have ordered more than 6 times, and have never had an issue. Eddie's polo shirts have quickly become my favorite work shirt. They fit well, and are comfortable. Everything that I have ordered seems to be very well made, extremely fairly priced.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Poor, slow, and inaccurate.

by elisabethesque, September 15, 2005
I have been shopping at Eddie Bauer for over 20 years and the customer service lately has been very poor. I placed an order on August 23 and on August 26, the order disappeared without a trace. When I wrote to them in September asking where the package was, they said it was "most likely" (they weren't sure) lost in transit and that they were sorry, but not really all that sorry and they would credit my account. It has now been several weeks since I placed the order and I had to email them again to finally get a credit for my order. They promised to credit me for the full amount, but when I checked with my bank, they had issued only a partial credit. I doubt that I will trust them with another order - other companies do a much better job with their service. Perhaps Eddie Bauer does not really care about their customers. I will take my business elsewhere.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Not really Customer Service oriented

by yattaman, December 2, 2004
I have given Eddie Bauer consistent business for over 10 years. So when it came time for Bauer to follow through on the goodwill they've seemingly tried to build up over the years, Eddie Bauer didn't come through.

Via the website, I asked for snaps -- 4 snap fasteners that I could "install" in an alteration on a suede jacket I'd recently bought from Eddie Bauer. (An extra button or two
can be found sewn-in on some of Bauer's other apparel. The item I had didn't have any extras.) Didn't seem like a complicated request to fulfill.

But they couldn't find 4 snaps lying around to send me, offering excuses about the manufacturer, etc etc.

I think a retailer that actually believed in "customer service" would've made the extra effort, avoided the explanations, sent me the snaps, and maintained the relationship they'd worked so hard to achieve with all their image advertising, guarantee and promises.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very good

by punkyrn, October 31, 2004
The speed of delivery is good. However, think that the shipping and handling charges are in excess. Now that the stores are diminishing, it is the only way to order.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I like the Eddie Bauer brand ~ from their clothing to their luggage. I order from their online site less than I shop from their B&M stores because of their added charges. But, when they offer a good coupon code and have the perfect pair of   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Being a large man in Canada presents many challenges. One of which is that it's nearly impossible to find nice clothes that fit me at a reasonable price. On several occasions I managed to find some large items in Eddie Bauer's retail stores, and   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Eddie Bauer Online--I will never shop there again

by reh703, February 12, 2004
It all began with a bed I ordered. The shipper was late. I missed a half day of work only to have it left on my doorstep because I couldn't wait any longer. Then it was damaged. Then after agreeing to credit my account, ship out another bed, and swap the bed out and charge me when the new one was received, they took a week to send through a credit authorization, put a hold on my card for the second bed at the same time. Then when the bed arrived, the return authorization hadn't made it to the shipper and they left me with two beds in my room. It took over a half dozen calls to get the shipper to call me to pick it up, Eddie Bauer refused to credit me for any of the charges such as shipping to make up for my lost time and headache and the customer service representative even suggested that I would damage the bed myself. This is not the Eddie Bauer you grew up on. They won't receive another penny I've worked for.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

won't try that again

by mnnkim, December 15, 2003
It all started out great, easy to navigate web site, no hassle registration, rapid response to order with confirmation of order email and then the email saying order was processed. I was well pleased the item I ordered was to be here for Christmas as a   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I used to be such a big fan of Eddie Bauer. The material was solid (the backpacks lasted all throughout high school, college, and beyond - well worth the $50+ amount they cost), the customer service was superb, and the delivery and returns were easy to   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Be very careful of Eddie Bauer's product availability. They keep things on their web for days even though an item is out of stock. Their customer service is degrading rapidly.. I'm voting with my mouse and buying   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Almost Perfect

by melprophet, December 22, 2002
A long time Eddie Bauer shopper at their retail outlets, I only recently started shopping at Eddie Bauer online. After 4 flawless online orders I finally hit a snag with Eddie Bauer as a down jacket I ordered arrived on time, but damaged.

  Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I am extremely pleased with Eddie Bauer's selection. I really appreciate that they have a tall option for all their clothing. I have found the many items I have purchased from Eddie Bauer to be superior quality. I also like that they ship with a   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
If you've got a long time to wait on your order and don't mind being completely ignored by customer service then this is the place to shop for you. They do have great stuff, a huge selectrion, and fairly good prices. Their customer service department   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

It was a great experience.

by cabrona, November 2, 2002
I purchased some clothes for one of my friend, and was amazed how quickly he got the gift. Awesome!
I liked how they handled on-line services as well.
They updated the status of an order occasionally, so
I didn't have to wonder what was   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great website

by vickbrit, October 13, 2002
The website is well designed for convenience. I like the instant outfits and the mix and match and the wish list functions. These allow you to put together outfits that actually work. The clothes are of excellent quality, though not all of them are as   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Their well organized site makes shopping easy for the consumers. Frequently they have sales and specials, that have allowed me to afford shopping on their site.
In April because of a coupon code I was able to order my Mom some very nice items,   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Their website is easy to navigate. The clothes are awesome. Delivery is prompt and the prices are reasonable. I have purchased many items through their catalog and online. I prefer online much more. And once you are a registered shopper, they will send   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

One of my favorties

by BigOBB, July 19, 2002
Stores to shop online. Excellent choices as well as awesome online sales/promotions. Save hundreds via these sales over the past year. They notify me of all their sales and promotions via email and these are not limited to a few items but seems like   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have been shopping online with Eddie Bauer for the past 3 spring/summer seasons now, and I must say I have been very pleased with 95% of its merchandise. I especially like their casual line for women and their casual summer shoes. I usually wait   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
If you want to buy some good quality separates that you can mix-and-match, then Eddie Bauer com is a great place to shop. The classic cuts and the neutral colors mean that you don¬ít look like something the cat dragged up to the front door when you   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Eddie Bauer has a wonderful selection of classicly styled clothes, but most of these clothes are initially priced at higher than needs be paid. I have found that if you search through their sales and use one of the many coupon codes they provide that can   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
In general I do not make it a habit to venture into the Eddie Bauer store in our malls here in Phoenix. They do not generally carry my size, and when they do I find the selection less than appealing. I also find that their prices are on the high side.   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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